Alternatives Considered
Kustomer is the only software of this type I have ever used and I am very satisfied with it.
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Showing 29 of 41 Kustomer, from Facebook ratings and reviews.
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October 23, 2020
Alternatives Considered
- Intercom and Zendesk
Apps like Intercom, Zendesk, and Gorgios all treat customer inquiries as tickets, just tracking that one issue or interaction with a customer. Kustomer treats each customer as an individual, which allows us to provide top-notch customer service. Customers love that we're able to be more conversational and informal, while still solving their issues quickly. It also helps us build relationships with customers and increases repeat orders.
September 29, 2020
Alternatives Considered
- Five9 and Salesforce Commerce Cloud
Kustomer is a great fit for our organization because we can cut down on multiple contacts from the same customer and see all their information in one place. It's also infinitely customizable, so if we need changes made we can make them while still using the same platform. This helps us maintain consistency in data analysis and archived customer contacts. We want to help foster a relationship with customers over the years, and all their info is in one place to refer back to.
Alternatives Considered
The organization has chosen Kustomer, and I believe that they have not made a mistake. I think that Kustomer is easy to use and understand. I have heard about Zendesk but I do not have any experience. In the future, I will definitely recommend people use Kustomer because of our success rate. The mission of Kustomer is being achieved.
Alternatives Considered
September 29, 2020
Alternatives Considered
Kustomer is more modern and capable of so much more any of my other systems have compared to in technical support customer interfaces.
September 29, 2020
Alternatives Considered
I have never used anything besides Kustomer and I don't know if I ever will because Kustomer is just so helpful!!
Alternatives Considered
September 29, 2020
Alternatives Considered
- Khoros Care (Formerly Spredfast + Lithium)
I use both in my role with the company. Our social media channels are managed through Khoros, but we use Kustomer to notate and contact customers outside of social media. I'd much rather bring our social media channels into Kustomer, to help with efficiency.
Alternatives Considered
I have not had any experience with other programs like Kustomer.
Alternatives Considered
That fact that I had to add 3 tags for one tool says a lot. We had 3 different avenues with Zendesk. So not only was the order information, shipping information, and more in another site or page, so was the live support. This just created a lot of confusion, especially when training new employees.
October 26, 2019
Alternatives Considered
We selected Kustomer because we'd been using Slack for inner office communication, Talkdesk for phone calls, and Front for emails. Kustomer has unified our communications and allowed us to eliminate some tools. I have used Asana in a previous job and I preferred some features there and found it a bit more intuitive, but it does not offer as many integration features as Kustomer and is more of an organizational tool than a CRM.
September 30, 2019
Alternatives Considered
I've used Desk and other platforms in the past and none of them are as interactive or user friendly as Kustomer.
Alternatives Considered
Kustomer has a great team that is easy to work with. They are always there to support and are pleasant, as well.
December 18, 2019
Alternatives Considered
Kustomer is far more intuitive, personal, and holistic than Zendesk. As a company who has a lot of interaction with a single customer, it is such an advantage to take the customer approach rather than a single ticket approach. Zendesk was very limited in a lot of the actions and customizations you could implement on the tool.
I also really appreciate Kustomer's UI, the Zendesk UI was painful to look at.
I also really appreciate Kustomer's UI, the Zendesk UI was painful to look at.
Alternatives Considered
Kustomer simply does more than any other platform I've been able to work with. Sure some others will give you a handful of neat tricks built in for managing a channel or two but those rarely offer any external integrative capacity or limit what you can do in connections. Kustomer on the other hand prefers to integrate, openly connecting to just about any source of data you could wish, using combinations of powerful workflows, APIs and webhooks.
December 13, 2019
Alternatives Considered
Intercom, Kayako, Zendesk, Freshdesk have all been used by myself in the past, and were evaluated before we chose to go with Kustomer.
December 11, 2019
Alternatives Considered
Glovo was using Zendesk before. Kustomer is much more flexible in terms of integration capabilities and customisation.
December 10, 2019
Alternatives Considered
Kustomer is far more scalable and flexible than Zendesk, and it provides a real omni-channel experience far from the "Zendesk for mails, Zendesk Chat for chats" we were used to. On the automation and customisation features, it gets even clearer how Kustomer can deal with a lot of stuff Zendesk simply can't.
December 10, 2019
Alternatives Considered
December 16, 2019
Alternatives Considered
All other systems I have used have been internally-made programs that were a lot more basic order-taking systems, no notes or call functions outside of when order was placed. Doesn't really compare here.
December 12, 2019
Alternatives Considered
I was not personally involved in the decision-making process when selecting a new CRM and ultimately settling on Kustomer. That said, I'm happy with the decision to partner with them. Compared to our previous CRMs, it is much easier to work with everything in one place and we now have a lot more control over how we configure our environment to meet the needs of our business.
Alternatives Considered
- Zendesk and Front
Kustomer was better suited to the personalized nature of the service that we're trying to provide.
December 10, 2019
Alternatives Considered
Alternatives Considered
Zendesk: In my opinion, Kustomer is more powerful when used to its full potential due to its workflows/automations.
Kustomer, from Facebook Scorecard Summary
Feature Scorecard Summary
What is Kustomer, from Facebook?
Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. The vendor states that Kustomer helps brands resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and by driving omnichannel experiences between customers and agents. The Kustomer open CRM platform is designed to minimize costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.
Today, the vendor states Kustomer is the core platform of some of customer service brands like Ring, Glovo, Glossier and Sweetgreen. Kustomer was acquired by Facebook in late 2020.
Today, the vendor states Kustomer is the core platform of some of customer service brands like Ring, Glovo, Glossier and Sweetgreen. Kustomer was acquired by Facebook in late 2020.
Categories: Customer Experience Management, Help Desk
Kustomer, from Facebook Downloadables
Kustomer, from Facebook Competitors
Kustomer, from Facebook Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Enterprise | $89 | per month, per user |
| Ultimate | $139 | per month, per user |
Kustomer, from Facebook Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Languages: | Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Modern Greek, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |