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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(776-800 of 1130)
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August 11, 2017

Marketo Review

Sameer Gupta | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is heavily used by the marketing team to track leads that come to our business/enterprise page. We also have marketo forms on our business site to capture demo requests or general interest in the various products offered. The tracking is used to then sync with salesforce to track when a user orginally interacted with out website, for proper attribution.
  • I think it speaks really nicely with salesforce.
  • I think the customization features are helpful.
  • The amount of data being collected can be quite useful for data models.
  • The forms are pretty responsive.
  • Needs to be faster.
  • Needs much clearer API documentation.
  • In addition to the API documentation, the API itself is quite awful. We've tried the SOAP and REST APIs, and both are abysmal. They are practically unusable due to the limits that Marketo puts on them.
  • Customer support is difficult as well, to solve one problem which needs engineering help I've had to constantly speak to non-engineers for months before I received engineering help.
I think Marketo is well suited for folks who won't be collecting tons of data and expect to extract it. I believe if you plan on keeping all your data in Marketo then it is a well-suited product for CRM. However, if you have plans to export the data to a data warehouse and from there sync the data with other data sources, then Marketo is extremely limited.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo helps our organization track and manage leads, set automated nurture streams in place and send content, facilitate downloads of content and foster engagement across our funnel.
  • Marketo has a strong analytic engine behind it and can track against all the metrics important to our CFO.
  • Marketo spans the marketing channels where we're promoting - email, website, social, advertising, etc.
  • We were able to put a sophisticated lead scoring system in place based on demos and behaviors.
  • Unless you invest substantial time in the training available (and their training resources are robust) it's not intuitive to use Marketo.
  • The smart list system was not intuitive and caused roadblocks for our operations team.
  • Customer service was a bit slow.
This is the right product if your marketing organization wants to take a sophisticated approach to running content marketing programs and tracking their effectiveness.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Not the biggest fan of Marketo. It's flexible, powerful, has a lot of features, but in 2017 when marketing is all about speed. Marketo is way too slow! It just slows down the process of creating campaigns, has too many problems with its forms, and too many problems with CRM integrations.

Our team would love it if it was fast, modern looking, and didn't have so many issues with forms not loading / capturing data / syncing.

Looking at their company profile on LinkedIn you realize they have a ton of sales people and less tech people, confirming my belief that they're really great at selling the product but not the best at building new features.
  • Flexible
  • Customisable
  • Slow - extremely slow.
  • Sync issues - every single day we have a sync issue between Marketo and CRM
  • At least
  • Bugs everywhere - we get several messages from leads saying they couldn't fill out a form a month because Marketo failed. We're probably lossing a lot more leads than this.
Remember it's 2017, technology should be quick.
August 04, 2017

Best value for SMBs

Alicia Gaba | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's used within marketing and sales ops and provides visibility to our sales reps through our integration between Marketo and Netsuite. Marketing is the primary user - it's used for lead and customer communications (email), campaign management (events, PPC, etc), marketing analytics and lead scoring primarily. Sales ops uses it to track partner leads and ensure the right leads are distributed to sales for follow-up. Sales uses it to see lead activities (interesting moments) and lead scores from Netsuite lead records. It solves the business problems of identifying the best campaigns and where we should weight investments (analytics), effectively communicating to audiences and lead visibility.
  • Campaign management: managing lists, multi-step and integrated campaigns
  • Email marketing: triggered campaigns and nurture streams
  • Good suite of add-on services
  • Account management for smaller accounts - we have so many different AMs and they don't seem to be well coordinated or remember past conversations.
For my company, as a mid-sized B2B technology company Marketo fell right in line with our need for advanced functionality but was not at a level of price or system complexity that wasn't feasible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketing uses Marketo to automate its marketing emails and host landing pages. It's our one-stop-shop for outbound marketing efforts. We also use it to create, organize, and house our distribution lists.
  • Popular tool — new hires are usually familiar with it
  • One-stop-shop
  • Once you learn how to use it, fairly straightforward
  • Difficult to learn how to use
  • Somewhat ungainly interface
I don't think that Marketo is perfect, but I think it's one of the best offerings currently on the market. It does the job for our email campaigns — from special campaigns to regular lead gen. It's simple to automate and fairly easy to set up.
Heather Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for our entire sales team which is roughly 90 people. Marketo gives us real-time analytics on how "hot" our leads are and how they leads were derived. The software gives each lead a rating (A-D) and Stars (1-4), so that we can prioritize our leads based on their rating, which has made it easy to prioritize our leads. We also have quick insight on where the lead came from, what whitepapers/webinars they visited on our website, what videos they watched and if they completed watching them.
  • Real-Time analytics
  • Infer score and urgency rating
  • Detailed information on what the lead did on our website
Marketo will always be well suited for a sales team. Without Marketo, sales reps will not have insight into their prospects reasearch and how "hot" their lead actually is.
July 20, 2017

Marketo Like a Boss

Brooke Bartos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our team utilizes Marketo first for our email automation. Our previous system we rapidly outgrew, and the capabilities were extremely limited. With engagement programs, trigger campaigns, and better segmentation, we have been able to target our customers with stronger and more personalized messaging. The ability to create powerful landing pages has also been key in new product launches and creating industry-focused information hubs.
  • Analytics - The ability to monitor behaviors on emails and pair those with behaviors on landing pages and our website.
  • Segmentation - Emails with dynamic content based on industry, buyer persona, region, or job role.
  • Ease of use - the interface, email builder, and landing page builder are user-friendly and intuitive.
  • Integration with Dynamics CRM - Marketo was built around SalesForce, and the Dynamics integrations aren't as strong.
  • And/Or/Any in Smart Lists - Until you really get these down, Marketo can be extremely powerful -- in good ways, or in bad.
  • Advanced training - Once you've completed your intro training, any advanced training is on your own in the Community, through third party vendors, or at Summit. If you don't have anyone on your team to learn from, you'll have a bit of a rough go of things sometimes.
Marketo is extremely powerful and is best suited to organizations with the need for tools like engagement programs, lead scoring and advanced reporting. With all of the LaunchPoint partner add-ons, you can truly make this system a marketing powerhouse. If you are just looking for an email program, you'll be greatly underutilizing the capacities of Marketo.
Renee Chemel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Today Marketo is being used by the marketing department. At this moment we are using it to send out our campaign related emails and nurturing campaigns. We are not using lead scoring, however, we are using Marketo as the marketing database and only pushing MQLs to our CRM system.
  • Marketo is easy to use, especially the ready made templates.
  • With its drag and drop features, there is no reason to learn HTML which is a huge plus.
  • The automated text feature for the emails does not work - this is very annoying as you have to put in all of the text on your own - which adds another layer of things you have to do.
  • The mobile versioning is not always correct - which gives a skewed version of the email.
  • I wish it were easier to add a new person to a campaign without having to upload them.
Marketo is a great tool for companies just getting started with marketing automation or in advanced stages. There is tons of room to grow and do more with the system. Some of the things are difficult to do without outside help - but most systems that allow you to do advanced campaigns are hard to navigate. In addition, the partner system within Marketo allows you to do more and more today than you were able to do before.
July 10, 2017

Poor reporting

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used in a few departments. I do all of the implementation. We have a team of front end developers who make custom landing pages, emails, templates and web forms. Our client services department uses Marketo for reporting. It is our main marketing automation platform. It helps address our marketing automation needs as well as one of our main marketing channels.
  • Adding custom HTML for landing pages and emails.
  • Mass data updates.
  • Automated campaigns.
  • The UI is getting updated which would be helpful.
  • Marketo's reporting is not very helpful, it is only good for basic email metrics and there are not very many attractive dashboard views.
  • All triggers are "OR", which makes it very difficult to have complex entry criteria for nurture programs.
Marketo is very good MAP. It is a good product if you use salesforce or Marketo as the database. If you do not it is difficult to integrate add-ons and use marketo to its fullest potential. We use a homegrown database so we are not able to use MSI or other SFDC specific partner programs. ABM RCA and other add-ons are possible but are not as useful if you do not have salesforce.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We currently use Marketo with SFDC as our Marketing Automation Platform within our Marketing Department. It helps us set up and send campaigns, emails, webinars and some basic reporting on our sales funnel, it allows us to streamline our business and remove many pieces of manual processes we previously did to main our database. We use Sales Insights for an SDR team and are able to manage basic reports on the emails they send to see how effective our emails are. Marketo is great on the automation pieces, especially how it works with SFDC, however we wish the reporting was more accurate.
  • Reporting
  • Installation
  • Attribution
  • Click on metrics to delve deeper
  • Smart List Logic can be tricky
  • Limits on Email Addresses in Smart List Filters
Marketo is great for automation. We are able to create smart lists and build out streams and flow on how we want our leads to funnel. This takes time to built out, the more advanced you create a stream the harder it can be to set up. You need to at times, try different logics to get results and remove and rebuild in your Smart Lists to see where the errors might be.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Marketo is currently being used in the marketing department of our company. We use it as part of our content marketing strategy for gated content, as well as for our weekly newsletter to email subscribers. Marketo is also used to send our sales staff leads based on certain criteria we set.
  • Automated reporting. You can set reports at basically any interval you want, sending automated messages to sales staff or others who need up to the minute lead information.
  • Lead nurturing based on triggers. We can set up several different nurturing campaigns based on actions leads take. The setup is fairly straightforward and simple.
  • Smart Lists are easy to make with drag and drop capability to quickly sort your database based on anything you find relevant.
  • Forms are not very responsive or pretty. Marketo needs to get rid of fixed width forms, period. There is no excuse for this and we shouldn't need a dedicated web developer to make these work.
  • Responsive and more email templates. The baked in email templates are just OK. There needs to be some variety with easy customization to meet a brands needs.
  • Landing pages are also difficult to make responsive. Need an easier interface to make these easy to build and implement.
If you want lots and lots of data to work and are a truly enterprise organization then Marketo seems to be the go to tool. If you're a small shop that doesn't have a dedicated web staff or dedicated marketing team I would go with a different option, one that has ease of use as a top priority. Extensive training is required to get a very good handle on all the capability of Marketo, and that requires a subscription.
Chris Saporito | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is an all-in-one marketing automation solution here at Paycor. We currently use Marketo for email, web, events, webinars, nurture and so much more. Almost all of our revenue is being touched in one way or form through the use of Marketo. As we grow our organization we are able to scale that growth utilizing Marketo to do so.
  • Ease-of-use, Marketo is easy to pick up. From the Marketo University to the Community (Marketo Nation) of users eager to help troubleshoot or share best practices. Plenty of resources to become a Marketo expert.
  • Robust capabilities, Marketo has a great assortment of plugins to easily integration with your instance. Our tech stack continues to grow and Marketo makes it very simple to get those add-ons set up. Always new tech to add and new functionality to learn.
  • Our instance at times has showed some lag, especially with the sync to SFDC
  • Support, reaching out to support has not always been the best experience. Although, the community is a great resource to counter that.
Marketo is perfect for high growth companies. The ability to clone and scale is critical to hitting goals without breaking the bank to do so. We are running hundreds of campaigns through Marketo quarterly with two Marketo admins.
Tim Cerato | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo enables organizations to amplify their marketing reach, through the use of automated business processes and campaigns. It's much more than an email platform. Marketo can tie into nearly every aspect of your digital marketing strategy and provides marketers with the ability to directly attribute their efforts, to pipeline and closed won deals.
  • Lead Nurturing: Marketo's lead nurturing capabilities are tremendous. Not only does the system provide a great platform to send nurture emails and develop beautiful landing pages, it also has the ability to send automated direct mail, through partners, or to re-target prospects through digital advertisements.
  • SFDC Integration: Marketo's SFDC integration in unparalleled in simplicity and reliability.
  • The only major gap in Marketo comes from the enterprise perspective. If you require the granularity of permissions that you'd expect to see on a platform such as Eloqua, Marketo doesn't provide that level of detail. However, if you're not managing a team of 20+ active users in the system at once, this is likely not a concern.
Marketo is well suited for any organization that understands the power and potential of marketing automation and is willing to make the investment, from both a financial and manpower perspective.
Andrew Sielen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo as the backbone for all our marketing programs. It is a key element for outreach, program management, and attribution.
  • Very flexible logic that is almost too powerful (easy to get into trouble).
  • All in one for email sending and creation.
  • Very extensible and plays nicely with salesforce.
  • The user interface is dated and confusing for new users.
  • It doesn't really have a batteries included setup. Things that are easy in HubSpot are hard in Marketo. BUT while HubSpot may be quicker to setup, once you have Marketo setup well, it can go far beyond something like HubSpot.
  • You really need a Marketo expert to setup the system. Someone who knows it in and out and who is familiar with HTML/CSS/JS.
Great for mid-sized B2B companies who are looking to operationalize their marketing. Great if you want a lot of flexibility and are willing to pay for someone to set it up for you. Not ideal in a one or two person team, I am currently in a 3 person team and it is great, but only because I have 4 years experience with it. Not ideal for small budgets or people not willing to pay for long-term support (or hiring someone who knows it well).
Sarah Lundy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
As an integrated agency, it is vital that we offer our clients the best services possible. We use and recommend Marketo to our clients as it is best of breed and ultimately flexible. We use Marketo ourselves for inbound marketing and client engagement, meaning that we can practice what we preach and demonstrate the power of the platform whilst generating leads. We operate full marketing automation services for our clients from consultancy to full managed services. Marketo has enabled us to help clients increase their sales funnel, improve conversions, improve the full sales cycle by improving marketing and sales processes, and improve reporting to enable marketing spend to be channeled to the most effective activity.
  • Marketo's ethos of working in partnership with other digital services providers creates simply the best marketing ecosystem. Creating close expert partnerships without tying clients into forced large subscriptions restricted by Marketo's own core strengths. This openness and vision enables effective and speedy growth of the platform and means that every client benefits.
  • Marketo is sometimes reviewed as 'too complex'. I totally disagree. With the right plan and training, this platform surpasses every expectation. Think of something you want to do with Marketo - and you can. It surpasses other platforms because of its flexibility. It grows with you.
  • The Marketo community is amazing. A large ecosystem where users are effectively encouraged to participate, creating 'real' feedback and solutions to problems. Users 'vote up' a recommendation for development and you often find it then in the Marketo development roadmap.
  • Marketo has EXPERT training. You know when you deal with a Marketo Expert they have passed a strict exam taken under strict conditions - and they know their stuff. A Marketo consultant is extremely qualified! This is unlike other platforms whose exams are literally a farce.
  • Marketo's pricing structure could be more simplified.
  • Sometimes the account management can be hit or miss - it depends who you've been allocated. If you're not happy with your service - request a change.
  • There are some minor features that can be hard to deal with unless you have the Account Based Management element of the software.
For B2B businesses wanting to really make a shift in conversions this platform is PERFECT. Investment may seem high - but if you plan and set your measures then you'll see a return.
If your average new business deal is £50k , you currently get 5 enquiries a month and convert 1 (20% conversion) - just imagine if you increase enquiries to 10 per month and double your conversion rate to 40% - converting 4. I can't think of a scenario where Marketo is less suited - unless you are unwilling to invest.
Leighton L. Chun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using Marketo to manage our email programs including our regular newsletters and our triggered nurture content. The thing I like most about Marketo is the ability to test and optimize campaigns and content. More specifically, in my experience using other enterprise level ESPs and marketing automation platforms this platform gives you the most flexibility to test anything without having to engage engineering, or the ESP themselves to make those tests happen. Marketo is a very powerful platform focused on empowering you to do more quicker.
  • Reporting
  • Targeting
  • Segmentation
  • B2C specific data structures, currently they is only an option to format data in a B2B perspective, i.e. won opportunity is not what we would say in B2C, that would be a sale, :).
  • More B2C focused pre-existing templates for programs.
Not as well suited for B2C yet, but it is moving in that direction. That said it is more flexible than anything on the market, period.
Jack Hui | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used by the marketing department, and the results from the analytics we run are used by the sales and the customer service departments. We use Marketo for some of our marketing and analytics needs, in tandem with other software. And we mainly use Marketo for our marketing automation and social media needs.
  • The marketing calendar is great
  • Straightforward integration with other programs
  • Lead generation
  • Training is a bit too pricey
  • Can be very slow at times
  • Not as intuitive as it should be
Marketo is a great marketing automation tool for smaller businesses because it has a lot of capabilities, but is not as complicated to use as some of the competitor software. You are also able to scale your usage with Marketo fairly easily, but for a very large enterprise, I do not think this would be the best option because it is not as sophisticated a tool as Eloqua is, but again for smaller to medium sized companies this is a great tool to use and you will get great results.
Cori Pearce | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Marketo is being used by the marketing department for our marketing database and we sync back to our CRM (Salesforce) and use Marketo Sales Insights to allow reps to see how clients/customers are engaging with us. We use Marketo for all of our email and landing page creation and it also drives our lead scoring model.
  • Great customer support.
  • Valuable training resources/documention.
  • Large vendor marketplace (LaunchPoint).
  • Easy to use platform.
  • Large very detailed reports might take some time to load.
I think Marketo is a tool that is scalable to a company of any size.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using almost each functionality supported by Marketo starting from templates to RE, email campaign, engagement, and web hooks. Marketo has really helped to generate leads in a very short span of time even [when] running a few campaigns. We have received s number of subscribers. Automatic sync with Salesforce helps the region owner to pick the success leads and get connected with them and change them to a contact.
  • Automatic Engagement reporting and Email program reporting.
  • Smart Campaign. Like Engine of Marketo
  • Marketing Calendar
  • Marketo Community( Always available for help)
  • Program cost analysis
  • Advance RE reports
  • Marketo API
  • Marketo Analytics Section
  • Multi select fields in Field Management and hide/show functionality
  • Searching Criteria should be on String based, not on Program name based
  • More control to developer on Munchkin functionality
The engagement program is the best feature which I like most in Marketo. It helps me to set the number of emails and logic in one single program. The Smart campaign always helps me create the reporting which is not possible from the analytics section reports.
The Revenue Explorer always provides a report on the complete database and does not just work on the workspace level.
June 12, 2017

Great tool!

Julian Murcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized

1. Great ease of use for creation of campaigns.

2. Enables the use of templated landing pages and emails to make it easy to create messages and landing pages.

3. There is a terrific user community that provides an opportunity to engage with others.

  • Their software is the most intuitive
  • Without any training, you could set up and send an email within minutes.
  • The community is one of the greatest resources you can use to educate yourself about the tool and collaborate with other users.
  • Choose the right partner for implementation and be patient. Marketing automation is a journey, not a destination. With the wrong guide and an overly aggressive timeline, you will be setting yourself up for failure.
The flexibility of Marketo’s tools (especially smart campaigns, programs, tokens, and segmentation) allows users to customize and create processes to meet any marketing team's need.
David Gaible | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used Marketo in a number of different organizations. In my last in-house role, we used Marketo across the nationwide marketing team - approximately 30 marketers. We brought in Marketo to replace Eloqua because of superior ease of use, and greater lead scoring and nurturing functionality. Additionally, loved the marketing contribution and pipeline insights we generated through our use of Marketo's Revenue Cycle Explorer.
  • Configurability! Power users can make Marketo perform just about campaign you can think of. An interesting example of how we used Marketo: we embedded Marketo's Munchkin tracking code in our product to monitor product usage and trigger upsell campaigns.
  • Complex nurturing. This has to be the #1 selling point for most organizations, and Marketo's nurturing functionality is superior to other enterprise-level MA systems (specifically Eloqua and Pardot).
  • Campaign template creation. Marketers are able to use the campaign templates I've (the automation manager) created to quickly create complex campaigns.
  • Revenue Cycle Explorer. It isn't the prettiest tool, but the revenue attribution and program performance metrics are powerful.
  • User interface is very dated, and helps create a steep learning curve.
  • The large degree of configurability is a double-edged sword; again, the learning curve is steep.
  • System performance can, and will, suffer if you have a large database and poorly designed programs. In my experience the performance problems can be overcome by an efficient system, but you've got to know what you're doing.
Well suited to any organization with anything beyond basic digital marketing needs. If you're looking to do more than batch and blast emailing, this is the best tool currently on the market.
Jenna Molby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Marketo is utilized across our entire global marketing team. We use it for online advertising campaigns, webinars, lead nurturing, lead scoring, lead lifecycle and customer marketing. The bi-directional sync with Salesforce allows our sales development team to follow up with new leads quickly and the Sales Insight plugin gives our sales team visibility into our marketing campaigns.
  • Lead nurturing: Marketo makes it easy to move leads through the funnel.
  • Lead scoring: Marketo's lead scoring allows us to score pretty much everything including demographic data points and behaviors.
  • Programs: Marketo's programs allow for speed in development and deployment of marketing campaigns.
  • Integrations: Flexible integration with Salesforce and webinar platforms.
  • Speed: Sometimes lists take a long time to run if you have a lot of filters.
  • Reporting: Email reports and email insights are good, but the rest of the reporting is basic.
  • Email marketing
  • Marketing Automation
  • Lead Nurturing
  • Customer Marketing
  • Lead Scoring
  • Lead Lifecycle
Hallie Exall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for Demand Gen activities, customer and partner enablement, sales insights and sales development, community involvement, lead scoring and nurture.
  • Marketo has a variety of capabilities and is scalable with your organization.
  • Consistent updates and UI fixes.
  • Easy to understand reporting!
  • Some UI issues: i.e. sometimes, Marketo can be REALLY slow and laggy, and will quit on you.
  • Hard to get someone up to speed who has never used Marketo.
  • Inability to make updates to multiple emails at one time unless building on a template from scratch that has been updated.
Nurture, lead scoring, larger implementations.

Marketo is great for companies that want to involve their sales team in marketing-based activities. It's a nice tool to align the two departments and provide insight. It's also great in the fact that you can partition your instance so that other teams around the world can have their own instance. You can also assign roles to different users and permissions, which can decrease accidentally deletions and mess ups.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is the home-base for all marketing efforts; it serves as the main database for our leads, email platform, report/analyzer, landing page tool, web tracking and more. It's also integrated with Salesforce and several other tools to help us get a better picture of our marketing efforts and streamline our work with the sales team.
  • Lead activity records
  • Lead scoring
  • Nurture camp
  • UX/UI needs an update
  • Account based marketing is an additional module and cost
  • Can't investigate web service errors
  • It's difficult to troubleshoot webservice errors
Best suited for medium to large businesses with at least one dedicated Marketo admin/power user. Marketo boasts great customizations and integrations, but they can come at an extra cost in addition to additional effort. It takes some time to learn the interface, but once you understand the basics, it isn't too hard.

It's less appropriate for smaller companies, where you can't have a dedicated user/admin or the time to dedicate to learning the system. It's robust, but the UI/UX for things like Smart Campaigns is far behind the drag/drop features of other platforms.
June 02, 2017

The one to beat!

Kevin Farley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
My department uses Marketo to automate many activities that we used to do manually every day.
  • Automate activities that happen daily and weekly
  • Sophisticated ways of filtering
  • Campaign development is a bit involved
Automating regular email sends.
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