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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
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How Zoom Workplace Differs From Its Competitors

Zoom Rooms

I have not used the Zoom Rooms functionality. My feedback from an outside perspective is that I can't even tell why it is different than just starting a "Personal Meeting Room" meeting or a "Scheduled Meeting". Zoom describes the benefits but doesn't explain why I should use it. I'm getting most …
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Zoom Rooms

We are very satisfied with Zoom Rooms. Great tool at a great value. Our Zoom Rooms are used constantly and the ease of use of launching a meeting or joining a meeting is fantastic.

This might really be one of the best features of Zoom. Very well integrated with GSuite and resources, and it just …
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Zoom Rooms

Zoom Rooms are quite easy to set up, are very easy to invite others to, and the user interface is ordered quite well; it is easy to see who is in the meeting and participating, and you can enter the room with audio or video off by default, if you prefer.
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Zoom Rooms

I used Zoom Rooms for my lead sessions. In my class, I showed my slideshow and explained everything using the white-board. I also shared my screen with them to show the points of the presentation. I can also take questions from the audience. I was totally satisfied in using Zoom Rooms.
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Zoom Rooms

We are greatly satisfied with Zoom Rooms. We have even had clients on calls with us taking pictures with their phones to try and figure out what technology we were using because the call was clearer than anything they had ever experienced.
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Zoom Rooms

We have access to Zoom Rooms and it has been something that we've mostly used internally. Because KeyedIn is an organization that has satellite offices around the world this feature has been something that has helped us all stay connected very easily. We've been able to send out invitations very …
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Zoom Rooms

We use Zoom Rooms every day and they are fantastic! The iPad experience is very user-friendly! No more silly remotes with a hundred buttons that no one can figure out!
The solution even lets us control the direction the camera is pointing and the zoom on the camera using the iPad.
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Zoom Rooms

I am very satisfied with Zoom. I have used GoToMeeting for a long time and when we switched to zoom I found that the user experience is better and that more people use Zoom than GoToMeeting. I feel the call quality is a little better than GoToMeeting. I have had issues with computer audio not …
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Zoom Rooms

Our company does use Zoom Rooms. Nearly every conference room in our building is Zoom enabled and this makes our entire (large) office building feel connected. The ability for multiple users on varying devices to collaborate in one "room" is invaluable to overall homogeny across the entire …
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Zoom Rooms

I used Zoom Rooms in my previous organization and love how all the needs for a meeting integrate within a Zoom Room. For example, a meeting can be booked via the calendar or at the room door, availability of the room is displayed in real time, and there is no personal hardware needed to join the …
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Zoom Rooms

High Level Of satisfaction - The tool works as expected.
Provides the video calling/ Audio calling features for two way/ multiple peers.
Has the ability for arranging conferences directly or on invite bases.
Ability for remote access for peers.
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Zoom Rooms

We have a Zoom Room and are using it as a test for more Zoom Rooms. They are nice as they integrate into the rest of the equipment in the room and allow meeting participants to concentrate on the meeting itself rather than trying to get the equipment working correctly. We are definitely going to …
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Zoom Rooms

We've had a great experience with Zoom Rooms. Everyone who initiates a call uses the functionality because there's always a presentation or collaboration of some type. We are very satisfied with Zoom Rooms, which is a significant feature that our old provider didn't offer. We highly recommend Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
    8.1
    81%
  • Meeting initiation (761)
    7.9
    79%
  • High quality audio (776)
    7.5
    75%
  • High quality video (777)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons
Bob Stabb
Network System Engineer
Westbank First Nation (Government Administration, 201-500 employees)
Verified User
Employee in Information Technology
Food & Beverages Company, 51-200 employees

Video Reviews

18 videos

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.8
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.3
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.3
Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security
whistic readyRead Zoom's Security Report on Whistic Security Network™

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5400)

Attribute Ratings

Reviews

(201-225 of 814)
Companies can't remove reviews or game the system. Here's why
July 07, 2021

Zoom into Zoom

Verified User
C-Level Executive in Information Technology
Information Technology and Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is very good for when someone is at home from work and needs to attend a work-related meeting. It is perfectly suited for demonstrations and live tutorials and can even be used to run a full online course with students from around the world. I have personally attended such a course and enjoyed it tremendously.
July 05, 2021

A must have for all remote business needs!

Verified User
Team Lead in Customer Service
Consumer Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In my eyes, Zoom really is the only option for video conferencing software suitable for a job like mine. It's quick, easy, and very user friendly for a diverse set of candidates. We also use Slack at HubSpot, and being able to spin up a Zoom with a simple command makes meeting on the fly easy.
June 23, 2021

Best Virtual Meetings Tool

Verified User
Manager in Professional Services
Biotechnology Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited to host large meetings, and specifically when meetings are long and need multiple sub groups to discuss and come back to a larger meeting.

What is Zoom's biggest strength is also it's biggest weakness. Audio quality is choppy in large meetings and can be a hassle.
June 23, 2021

Zoom is amazing

JK
Josh Kim
Help Desk Technician
FES (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for any kind of business that requires people meeting together and brainstorming ideas or coming up with ideas for a potential project. The simplicity of being able to click a few buttons, gather a group, and have everyone in one room is great. Also having breakout rooms is very nice when everyone needs to break up into their respective departments.
June 13, 2021

Best meeting tool

Ibrahim vp | TrustRadius Reviewer
Ibrahim vp
Blogger
Self-employed (Health, Wellness and Fitness, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom works well with a variety of environments, including the workplace, conferences, meetings, and personal settings. It has been extremely beneficial to interact and keep up with someone without having to travel or attend a meeting in person. This has enabled users to digitally host meetings which we would have missed.
June 08, 2021

A very easy way to host meetings!

Verified User
Employee in Sales
Outsourcing/Offshoring Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It's perfect to schedule a call with a colleague or a client. Just send a calendar invite and include your meeting link. If you need to pick up the phone and call someone without planning it in advance, [I feel] it's not well suited for that.
June 07, 2021

Zoom just does it better

TA
Tony Albers
UNIX Systems Architect
Royal Danish Library (Libraries, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
  • For a company, I can think of no better product than Zoom. It supports a huge amount of users and it works well.
  • I've done whole-day two-person meetings where we worked on an issue together. The screen-sharing function is really great in that situation.
  • We've used Zoom for meetings where some participants were outside using a cellphone, others were traveling by train, and others were in the office. Generally without issues.
  • If you need something that is open source, look elsewhere.
  • If you're a small organization, Zoom might be too expensive.
June 04, 2021

Best app for connectivity

Sushant goyal | TrustRadius Reviewer
Sushant goyal
Analyst
Airtel International LLP-Airtel Africa (Telecommunications, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is very well suited if you regularly do meetings and present presentation.
And if you want to troubleshoot your customers system it is very useful as it is easy to setup.
It is not useful if you don't require regular meetings or presentation.
It is also not recommended if one does any physical work and does not require working on computer or something do manual working.
May 26, 2021

Zoom when they're not in the room!

Verified User
Analyst in Other
Construction Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is perfect for situations in which meeting in person is simply not possible. For example, as an estimator for a masonry contractor, I'm constantly pleading my case to different general contractors on why we are right for the job. There's only so much you can get across via email and phone calls, and face-to-face meetings aren't always possible (*cough* COVID *cough*). That's where Zoom comes in.
May 26, 2021

Zoom or other solutions? What is Zoom good for?

Verified User
Engineer in Other
Environmental Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great when you need to schedule video calls or conference calls with people outside your organization, since it is pretty easy to join the call (using any web browser or a local phone number).
When you don't care about using a dedicated application, you can have better solutions.
May 18, 2021

Zoom it for better future

David Braun | TrustRadius Reviewer
David Braun
Financial Accounting Consultant
EY (Accounting, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I will highly recommend this application to the entire business sector; this tool will help you get rid of extra expense that [was] spent on traveling, this software gives you freedom of work and it is available in various plans based on your team size, thus they allow you to choose according to the budget.
May 12, 2021

Zoom: Simply the best meeting solution available

AN
Arsalan Nasir
CIO (Chief Information Officer)
CGH (Health, Wellness and Fitness, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is ideal for medium to large organizations. The breakout room options are very useful when it comes to segregating a single meeting into multiple meetings. We create breakout rooms and transfer participants based on naming conventions. This approach is very useful. We've managed to optimize the use of licenses for multiple meetings. When it comes to security features, it's difficult to manage meeting security on breakout rooms, as the security setting for each breakout room is different. For example, if we apply security settings to the main room, it would be applicable to the main room only. For each breakout room, we have to manually go and apply security settings for chat, emojis, mic control, etc. or the default settings will be applied.
May 11, 2021

Zoom is the best in the area of video calls

Jay Delao | TrustRadius Reviewer
Jay Delao
Senior Software Engineer
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For us, where Zoom could be most useful would be if you are working with seminars, either for sales of any kind of product or service or for the execution of online classes. Since the Zoom approach can be customized to cover meetings of all kinds, it could feasibly [...] be used for smaller calls, whether personal or work-related, [that] simply need[s] to have a higher level of privacy. Zoom could also be used [for] group planning so that everyone involved is [...] notified of the points to be carried out when doing their part of the job, which even if it does not directly involve meetings is useful at an informational level, in case you are familiar with most of the services that exist to publish newsletters for a certain number of people to see.
May 10, 2021

Zoom: A COVID-19 Pandemic Necessity

Verified User
Program Manager in Human Resources
Hospital & Health Care Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Well-suited for team meetings when team members are at different locations. Well-suited for social distancing needs during the COVID-19 pandemic. Not as well suited for meetings when interpersonal communication is needed (i.e. body language) since not everyone has a camera or microphone.
May 01, 2021

Zoom is positioned as one of the most stable video calling softwares

Lorrie Fisher | TrustRadius Reviewer
Lorrie Fisher
SAP Basis Manager
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is suitable for almost any kind of work emergency that requires quick communication with co-workers. It is not useful if you do not have at least a mid-range device for meetings, as this would lead to quality problems.
April 30, 2021

Zoom for Directors

Verified User
Director in Other
Non-profit Organization Management Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have used this daily during COVID-19 to hold meetings with people from all over the country. During this time of the pandemic, I have yet to have a bad experience with the platform.
April 21, 2021

Zoom

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Zoom provides a lot of flexibility and it is reasonably priced. I think it is good for doing online presentations both as the person presenting and the person(s) watching. The features of asking survey questions and breakout rooms are very helpful if you are using it for online instruction.
April 14, 2021

Zoom for Education

Verified User
Employee in Engineering
E-Learning Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for the educational sector but, less appropriate for field-related work. You can show your presentation using the screen sharing feature and complete major tasks online whereas during fieldwork you have to show physical works being done and that's quite difficult without the help of a smart device.
April 01, 2021

Zoom - best group call software

Andy Ryan | TrustRadius Reviewer
Andy Ryan
Founder
Millennial Man Mastermind & Accountability Group (Marketing and Advertising, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's very well suited for group calls. I run a mastermind group of 10 guys. We meet regularly and all of us connect from all over the world. It's great that can all see each other's faces like we are in the same room. Zoom may be less appropriate for people wanting to do a webinar with the conversation only being one-sided.
January 26, 2021

Corporate's Conferencing Love

Kunj Mehta | TrustRadius Reviewer
Kunj Mehta
Senior Consultant
Deloitte India (Offices of the US) (Financial Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The best scenarios while dealing with the clients directly or third-party as it's very smooth in functioning with corporat[ions] as they have corporate licenses with best data security.
Less appropriate for personal use as there may be issues related to data breach or personal data might get captured by Zoom.
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