Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5189)Attribute Ratings
Reviews
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June 04, 2021
Best app for connectivity
Score 8 out of 10
Vetted Review
Verified User
My whole organization uses Zoom. It have been very helpful in covid times. Everyone is working from there home, so we don't want to go to office.
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
- Control to mic, earphone, webcam
- Very secured with different ID and password for each meeting
- Built in chat option is useful
- No restriction on user addition
- Light weight app
- Consume less power
- Popup appears regularly 'your connection unstable' even when network is running at good speed
- Chat option is not good. It lacks feature
- It is costly
- Poor backend service
May 26, 2021
Zoom when they're not in the room!
Zoom is used in my organization as a tool to connect with both employees, as well as perspective customers. With COVID-19 making fac-to-face meetings nearly impossible over the pas year, we've really relied on video conferencing to stay connected. Zoom makes meeting a possibility, and has kept us running without a blip.
- Video conferencing
- Customer support
- Capabilities
- Aesthetic
- User-friendly
- Customer outreach
May 26, 2021
Zoom or other solutions? What is Zoom good for?
Zoom is mainly used as a solution for:
It was usually used as a solution for video meetings and conference calls with customers, since it is easy to use.
- video meetings
- conference calls
It was usually used as a solution for video meetings and conference calls with customers, since it is easy to use.
- Easy to use -- just send a link to the participants in the call and they can easily join.
- Good sound and video quality.
- Sharing screen to participants.
- Participants can join via a computer or a local phone number.
- A little pricey.
- The user interface is not that intuitive.
- You can't join a call if the host has not logged in.
May 18, 2021
Zoom it for better future
This application
offers me good collaboration with my team members and it is a time-saving product, that never bounds me being bound about to carry my work on the
basis of time zone and the place. This tool has shared my workload as I [have
gotten] rid of sending excessive emails to my clients. Zoom offers consistent services and facilitates
me in scheduling the meetings.
- I easily discuss business plans and together we are working for the uplift of our organization. This application is very easy to customize and I am truly influenced by its intuitive interface and quality customer services that never leave me in the lurch.
- Zoom is a very user-friendly application that allows me to conduct the meeting anytime and anywhere because it facilitates me for remote working.
- Screen Sharing is one of the most efficient features that let us communicate while sharing screens.
- It has made [it] so easy to connect with my team all they have to do is to click my already sent meeting URLs. The video calling quality is very amazing no buffering or image distortion is associated with it.
- The mobile application does not display some of the features that are available on the desktop version also it should be integrated with Dropbox or other similar applications so that one can have the full backup of the data.
- Another drawback is, sometimes I have to face voice distortion. My internet connection is very strong, I do not know why I have [...] face distortion.
- In addition, sometimes the connection break up [causes] trouble in connecting with my team members and it takes [a] good amount of time. Also, Zoom limits you about the credit hour of your meeting sessions.
May 12, 2021
Zoom: Simply the best meeting solution available
Score 7 out of 10
Vetted Review
Verified User
As we are health care industry, we mostly rely on effective communication for making our operations successful and trouble free, Hence We are using Zoom for our Day to Day meetings as most of the staff are working from Home due to COVID-19 pandemic and it is used for whole organization, even most of our financial committee, internal audit committee and board of governors meetings are being held on zoom.
- Remarkable for group video conferences feature.
- Screen sharing and recording features: Both are very easy to use even for basic users.
- Join a meeting is very easy and with just a single click, participants can join meetings easily.
- Creation of meetings is very simple.
- Creation of Zoom Rooms for meetings is a nice and important feature of Zoom.
- Meeting controls are limited, Join as "View only" setting is available in webinars only.
- When it comes to securing the meeting.
- Waiting room customization is very basic.
May 11, 2021
Zoom is the best in the area of video calls
Score 10 out of 10
Vetted Review
Verified User
Zoom is a software, based especially [for] online meeting automation, which has a myriad of applications in terms of writing and editing live content for screen sharing sessions or one-way group presentations. [The meeting host can] constantly review the number of people who are attending the room [and] can configure privacy settings depending on whether you want another person participating in the meeting [to] host.
- In our case, we really liked it [...] for being able to easily adapt to our way of working in a group by switching between different video configuration options[.] [D]epending on the presentation to be carried out, [...] [the] accessibility permissions [can be configured so] that other participants may [...] review our information or simply to stay in such meetings as listeners.
- Another advantage of Zoom is that meetings can become quite interactive depending on the configuration that is chosen[.] Being able to edit [...] documents [and] also audiovisual content [suchas] electronic whiteboards, [can be] useful to [...] annotate information either based on brainstorming or [...] conducting [a] seminar and you have to create notes on the work completely live.
- In the current situation of the pandemic, we have been forced to work completely remotely so that our income is not harmed but thanks to Zoom there have been no problems creating interactions between the work team and we can continue our work[...].
- The technical support that zoom offers us has been exemplary, letting us choose the own solutions we want to apply to our software usage problems, mostly caused by compatibility with our devices. With [their] support team, we were able to solve all these problems and we can work with peace of mind.
- Regarding Zoom's usability, it is very important to emphasize that it is one of the easiest video conferencing services to use nowadays, possibly due to the constant updates by its team of developers. This clearly makes it one of the most recommended video conferencing services for purely remote work[.] Meetings are easy enough to configure so that anyone associated with our group can use it without having to worry about managing any parameters or having any previous experience in this type of service.
- In relation to the negative aspects of the platform, Zoom does not directly save the information that is shared within the meetings to external hosting platforms such as Dropbox or Mega[.] [This] [forces] us to transport the information manually and lose a lot of time in the process of saving our data from the meetings because [...] we need to generate [a] report and not having previously transported them we could not continue working.
- The most important drawback with respect to Zoom is that it does not work on all [...] phones, and this limits [...] our employees with low-end devices that can not access the meetings, and based on that they tend to remain uninformed about some key points that stipulate during the execution of the same.
May 10, 2021
Zoom: A COVID-19 Pandemic Necessity
Score 10 out of 10
Vetted Review
Verified User
We use Zoom throughout our organization for virtual meetings and for webinars. It has addressed problems with needed social distancing during the COVID pandemic as well as bringing users together who work at different locations.
- Ease of use for end users.
- Easy to set up meetings.
- Recording: Not easy to get to or use recordings of Zoom (i.e. not easy to add the recording as a video in a learning/training object for our LMS)
- Dial-in option takes too long (most of us do not have microphones or cameras on our PCs).
We use Zoom specifically when interacting with enterprise clients, or clients who think Google Hangouts isn't as secure or reliable as needed. Zoom has been more reliable than Google Hangouts in many instances. Less confusion on which link to select, and in general less lag and better quality audio in my opinion.
- Very easy to follow directions if you have clientele who aren't used to operating digital conference software
- Great audio and video - especially when hosting numerous different people on different computers in different places
- Fairly easy rescheduling and scheduling interface
- I'm not exactly sure what the benefit of "dial by your location" is
- Screensharing could be improved
There are times when a service specialized in remote communications is required, as is the case of the current global situation with the pandemic caused by the coronavirus, where the work has been maintained almost entirely remotely. Zoom is a software created for videoconferencing, which has remained as one of the best to meet remote sessions, but has now found a new boom in the market. Zoom has a regular technical support section, where employees receive clarifications on doubts about the use of the platform at least once a day, and that could improve compared to that offered by other services such as Gotomeeting, but this is compensated by the amount of information we get through the FAQ section of the software. If we talk about Zoom's ability to set up group meetings and make the work extensible at different levels of communication, Zoom clearly meets all the structural characteristics for productive use.
- All sessions that are exercised can be freely recorded with appropriate privacy controls.
- The connection status of all participants within the room can be reviewed.
- Working with split screens is easy and useful for viewing information from different viewpoints.
- Irrelevant of the number of people within a session, or the material used, sessions are arbitrarily closed if there is any kind of problem with the connection.
- There are not many levels of privacy at which calls can be calibrated.
- The image tends to freeze even when displayed in adequate quality.
April 30, 2021
Zoom for Directors
Since being placed in shelter due to COVID-19 and having to telework, I now use Zoom to hold full staff and community partner meetings. This has been very helpful since the majority of my work involves meetings, collaborations and communication with people from all over the country. I highly recommend and plan to continue to subscribe.
- Excellent sound.
- Excellent connection.
- Affordable.
- An actual phone number for the meeting.
- More time allowed for those who do not purchase.
- Instructions on how to use whiteboard, etc.
April 21, 2021
Zoom
With the changes we had to make with COVID-19, Zoom was a tool that we moved to because of its ease of use and something that we could have our users start using right away. My team had used it previously and we determined that it was the easiest option for our users to turn to.
- Ease of use.
- Flexability.
- Cost.
- Zoom bombers.
- Security.
- Changing terms.
April 20, 2021
Most stable software for online meet-ups
Zoom is the most stable software and is very useful for video conferencing. It provides rich functionality to the user to share their personal screen and also to have a discussion with their folks via online video conferencing. It allows the user to feel as if they are physically present in the meeting and having a discussion with their folks.
- Mostly used for online video conferencing
- Presentation functionality
- Chat feature
- Increase time limit for the video conferencing
- HD support for the video
- Need an app for usage
April 17, 2021
Zoom needs to make some features less kludgy
Score 9 out of 10
Vetted Review
Verified User
I use it to communicate with clients, who are individuals in job search or career change. I use it for 1:1 meetings. And at times use it to address groups of candidates.<div>In particular, I use Zoom to help candidates practice for interviews. My comments in my review are mostly in relation to this way of using it.</div>
- Clarity of the sound, image
- Ease of login
- Use of chat bar
- Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
- Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
- There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
- Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
- If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
April 14, 2021
Zoom for Education
Score 8 out of 10
Vetted Review
Verified User
Zoom is used across the whole organization. It helps teachers in delivering their lectures effectively through the use of whiteboard and screen sharing features. In addition, we can record our lectures so the students may get help even after the lecture is over. Also, it helps with their meetings and stakeholders for various webinars, especially during the pandemic.
- You can schedule your upcoming meetings and can add those to your calendar, which will remind you before the start of the meeting.
- You can record your sessions with the free and premium version for later use and for those who missed the session.
- You can share a specific or whole desktop screen to present your work more effectively.
- As far as my personal usage is concerned there is not much improvement required but, it needs to offer more recording time for free users.
- Secondly, there is a need for a new feature using which we can reduce the chance of cheating during online exams.
- Thirdly, it needs to have a feature that allows specific organizational emails to join a certain meeting for sensitive meetings.
April 02, 2021
Zoom is the best Software for Meetings ever
Score 10 out of 10
Vetted Review
Verified User
We started using Zoom on a limited basis prior to the Pandemic - we were more of a face to face organization. Once everyone was working remotely we were very happy that we had such a versatile software in place to enable our business to continue to operate. The change happened very quickly throughout the US, and with Zoom we were able to keep in contact with our clients. Zoom is such a great tool, we recommend it to everyone.
- Video/Voice Calls
- Displaying information for all to see
- Ease of use
- Sometimes the interface is not clear for new users
- Bandwidth usage
- Not much else
April 01, 2021
Zoom - best group call software
We use Zoom for group calls, screen sharing, presentations, webinars. international calls, training and more. Zoom works great on any platform. It's a better alternative to Skype, Facebook video calls, Google Hangouts and Apple Facetime. I can record all the calls to the cloud for future replays. I use Zoom almost daily.
- Record sessions
- You can record your calls on your computer or in the cloud.
- You can have multiple people talking on a call.
- It would be nice to have "profiles". Both my wife and I use our Zoom account. It would be great to be able to click a button and switch between our display names.
- Chromecast support would be nice to be able to have the screen and audio casted to a TV using Chromecast.
- Make it cheaper.
During the Covid pandemic, our company's all meetings and webinars are online and that is on Zoom. [For] presentations, webinars time screen share, recording features used and it is used across the whole organization.
- Zoom can be work on low internet connectivity. If it gets disconnected then it will automatically re-connect [when there is] low internet connectivity.
- Zoom has a variety of features like chat with individuals. Zoom has the best screen share feature and another user can remotely control also. Zoom has to raise a hand, yes, [and] no clicks which help participants [be] involved in the meeting and never [become] bored [by] becoming more interactive.
- Zoom is highly password protected with high security on data. Every user has their personal participant IDs.
- There is [a] host and co-host [function] during [a] meeting. They can mute all [participants] at one time, and stop anyone's video. [The] host can [also] make other participants host.
- [Users] can record [the] whole session and download it in good quality.
- Zoom has many useless emojis which are not even needed in any meeting.
- On Zoom, only 100 participants can join at one time otherwise if you want more to join, you have to [buy] the premium [version] of zoom.
- Sometimes [the] zoom server [goes] down so it shows an error [at] time of joining.
- [Users] can launch only 40 minutes meeting on Zoom [via the] free account.
January 26, 2021
Corporate's Conferencing Love
Score 9 out of 10
Vetted Review
Verified User
Zoom is being used by the entire Deloitte India offices and it helps a lot in connecting with the client without any lags or discrepancy. It is used by almost all big organizations now and very easy to use. The best user interface I would say at this time for corporate employees.
- Video conferencing
- Sessions recording in cloud
- User friendly interface
- Virtual backgrounds
- Initial setup
- Corporate licensing
- Works very good with high speed internet only
- Lag in cloud recording downloads
December 15, 2020
Zoom is behind the times
Zoom was previously used in our company for meetings internally and externally across the board. Many customers were comfortable with Zoom, which is why we used it most often.
- It can add quite a few to the meeting.
- Clear picture
- Security issues
- Lagging issues
- Volume in and out
December 04, 2020
A great solution for your virtual meets
Score 8 out of 10
Vetted Review
Verified User
Zoom has been a solution for all our virtual meets within the team and with others outside our organization. We are a startup focused on education management/e-learning [ed-tech], where we provide courses to students and also work as freelancers for larger organizations. We need to have regular meetings and Zoom has been one of the best solutions we could use. It is being used by all the members of our startup.
- Virtual meets.
- HD video and good audio [sometimes has problems].
- Chat option where you can chat with everyone or with a particular individual.
- Can use it anywhere on any device.
- Good customer support [some may have a bad experience ].
- Sometimes the audio and video have issues.
- Security has been one of the biggest reasons many organizations have stopped using Zoom.
- Safety and Privacy issues.
September 08, 2020
Customer service is nonexistent/an absolute joke
Score 2 out of 10
Vetted Review
Verified User
I'm currently using Zoom Phone to call clients in Asia.
- The call quality is good.
- Support is nonexistent. You're supposed to be eligible for support on a paid plan, but upon entering my account details the automated voice says I'm not eligible for phone support. I've then tried emailing and get an automated reply saying there is currently no email support. I've tried calling and emailing the sales team as well but replies are extremely slow or nonexistent and you have to be pushy to get anywhere. Just called the sales team again and got a lady in Manila who was part of the 'overflow' team. She informed me that the reason support is currently so bad is that they have "2.8 billion users..." come on. That number is ridiculous, but if Zoom is doing so well why can they not employ more people?
Score 6 out of 10
Vetted Review
Verified User
We use Zoom across the whole organization so far. Zoom helps us to organize meetings, chat, and schedule calls for the entire company.
- Video presentation
- Voice
- Chat
- Contacts
- No hierarchy as on Skype For Business (check manager, direct report to, etc.)
- Continuous outages lately.
- Many clicks to get to some basic areas.
- Problems with compatibility of plugins all the time.
August 26, 2020
Zoom is the way to go
Score 9 out of 10
Vetted Review
Verified User
It is being used across the whole organization. The majority of any meetings now are all done working from home, and it helps with having video or audio meetings for any technical discussion with a group of participants. We also have our weekly meetings on a regular basis for different requirement discussion and our quarterly meets via Zoom.
- Video and audio calls work really well
- Easily integrates with 3rd party apps
- Option to have toll free region based phone numbers for audio calls
- Go live on social media for read only viewers
- Records locally or over the cloud as per settings
- Should have an option to force disable video for all users
- Have a banner for users who are in waiting room so can share message with them
- Breakout rooms should have a option for view only for admins so can view all of them together
August 11, 2020
Zoom : A great product that supports you by a company that forgot to invest in customer support
Score 3 out of 10
Vetted Review
Verified User
At the Technical University Berlin, multiuser video conferences using Zoom are mostly used to support new online formats for teaching but also to improve communication among scientists. Zoom is integrated into the existing Moodle-based IT infrastructure at the TU Berlin.
- Powerful combination of video conferencing and desktop sharing.
- Ease of use.
- Stable application, that works on many platforms.
- Billing
- Customer support
- Response time to issues
July 14, 2020
Zoom Review
We use Zoom for external communications with our customers and we use it for webinars. It is being used throughout most of the departments in the organization. It helped us with our teleconferencing bills each month. Before this, we'd sometimes get surprised by a large bill. We know how much we are going to pay without surprises now.
- Webconferencing
- Ease of use
- Teleconferencing
- Allow users to unmute all in a meeting, not just mute all
- Change more options through the applications without having to visit the web site