TrustRadius
Zoom is an online meeting and video conferencing platform.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom: Effective and Convenient Tool for Video Conferences and Daily CommunicationsZoom allows us to make sure that we communicate internally as well as with our customer base on daily basis. It presents a variety of connection options for those who are invited from outside to connect and join the conversation. We present our SaaS product on Zoom, which can be achieved smoothly through the Screen Share option that zoom presents.,High quality video calls Phone and mobile support for external users Screen share and recording with ease,It could improve its UX, menus are hard to navigate It could create direct integration with CRM tools and work as an extension Team conference or team visibility options would be helpful,8,Zoom enables us to explain our product on detail It enables our business to grow by reaching to more people It allows us to keep records of important meetings.,Yes, Zoom Rooms allows us to reach a person within the company without having a different access link every time. I use a personal Zoom Room to keep up with my recurrent meetings throughout the week. It's an effective way to reach constant users and makes it easy to keep a record of important events through recording.,HubSpot CRM, Intercom, OutreachThe best of a fairly miserable bunchAcross the whole organisation. We had a few solutions including skype, google hangouts, and some conference lines. We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.,Phone and browser access Ability to record calls Easy scheduling,Struggles in low-internet environments Update of the Zoom installer can make meetings late Would be good to have better gcal integration,9,Unique rooms - we used to run out of conf lines with old solutions Straightforward .zoom.us Good integration with single sign-on,We don't use them (yet),Skype, Google Hangouts, WebEx Event Center and Skype for Business,Google Hangouts, LibreOffice, CalibreZoom for Non ProfitsZoom is a service that we use across our organization in order to have video conferencing as an option for clients to reach us. The rabbis at my organization have been using it for a couple of years, I have been using it for a little over a year. We needed to have the ability to have multiple users chat with each other while being able to see each other. While Skype works great 1 on 1, it doesn't allow you to have great multiple user experiences.,Great for multiple user-video conferencing. The ease of use will allow everyone in your company/organization to get started with the service. Their support team is always present in case you have a question or need any kind of help.,Some of the things that make Zoom great are the ability to connect everywhere. Multi-user+platform connectivity would be great Honestly, cannot think of many other things zoom can do to improve. It's already a great program, beating the competition (skype),10,We were able to provide online classes for our OTBM students. Since some of our staff is around the country, we are able to connect and look at each other screens when talking. The ability to have video conversations with everyone has been great!,We don't use Zoom Rooms.,Skype and Skype for Business,WordPress, Microsoft Office 365, Facebook for BusinessZoom NewbieWe use Zoom to host webinars and internal meetings.,Zoom records meetings in mp4 format. Zoom allows us up to 100 participants. Zoom allows early registration for webinars.,I would like a link to send panelist explaining how to best prepare for a webinar (ie. computer setting, background noise control, internet recommendations),10,Zoom allows us to capture participants emails so that we can keep them informed about future events.,We do not use Zoom Rooms.,Join.me,MemberClicks, Eventbrite, MailChimpZoom ReviewZoom is used in our daily operation for all our different departments, areas and teams. It is one of our critical tools to use every day. All our global team uses it to connect and have different types of meetings. Zoom comes to complement the work from home modality which allows being fully interactive with coworkers and connected to meetings like you were interacting in person.,Low bandwidth requirements in comparison with similar tools in the market Ease of use Powerful sharing screen options Split sessions option is great to make really interactive meetings with different teams,The chat option should have more options available Real-time translation will be a very useful option,10,It is definitely an improved collaboration tool that gives a great advantage in the team interaction inside the company It saves us a lot of money reducing business trips with meeting that definitely with a simple interactive Zom meeting could be solved. The simplicity of use of the tool help us to get a high acceptance between users,Yes, I Do. I am more than satisfied with this option. It is a fantastic feature which gives a simplistic way to automate and provides a small Video Conference room.,Skype for Business and WebEx MeetingsBest option for Remote Virtual SessionAs a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.,Integration with Google Calendar to schedule meetings. Very light application for remote session that can be used even with low rate internet connections Audio features that enable the user to connect through the PC or Laptop and through phone call Chat and sharing options Can record the session locally or in the cloud.,Dismiss the Control Panel when you are sharing your screen Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared Some user refers problem to enable the audio plugins and need to use the phone call option,10,We can offer our support service for remote customers. We provide remote options for our customer to complete tasks that normally involve cost related to travel. We reduced phone cost by using this software to handle phone calls.,as described in previous question we use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market.,WebEx Meetings, Google Hangouts and Skype for Business,WebEx Meetings, Google Hangouts, Skype for BusinessAmazing productWe used Zoom mainly for our weekly board meetings: part of our shareholders are connecting remotely and zoom is a great tool, far superior to Skype or similar tools. Very high quality and user friendly.,user-friendly high-quality voice high-quality video screenshare,I live in Dubai, UAE and the product is filtered. I can use it only with a VPN. I know that the issue is mainly from the country, but i wish it could be solved.,9,connect without issues,no, not yet,Skype and GoToMeetingVery Powerful and Affordable Video Conferencing ToolsetBefore Zoom, we conducted our recurring client meetings with phone calls and used another (expensive) product called join.me for screen sharing. Now we instead use Zoom for both the "meeting" part with audio and video participation by the attendees as well as for the screen sharing part of the meetings. Zoom's integration of the interpersonal part of meetings as well as the screen sharing part make it much more effective for us for such meetings. There is something more powerful in video meetings, a very human effect that helps to solidify and maintain the personal relationships that we have with our clients.,With Zoom we can both SEE and hear the other person(s) with whom we're communicating. The screen sharing tools in Zoom make it much easier for everyone to share their screens, compared to join.me which makes is mostly easy for the presenter to share their screen. I participate in a growing number of online video "hangouts" in which many participants share ideas and help, and the tools in zoom such as screen sharing and chat tools make it easier and more effective for the participants in those group meetings.,Zoom's onscreen controls that appear during screen shares frequently end up being in the way. While it's not hard to move them manually with the mouse, it would be nice for there to be an option where those controls might automatically move out of the way when the mouse is moved such that it's hovering over them.,9,Zoom's video meeting capability has helped strengthen the personal bonds we have with our clients during our recurring client meetings. Zoom's cost is much more affordable than the tool we used to use for just screen sharing. Zoom has become somewhat of a standard for conducting multi-person webinars and web-based hangouts and chats and it's nice to already be a user and to be familiar with it and its features and tools.,So far, we have not used them to initiate meetings. We have been invited to conversations which I speculated were probably being conducted in Zoom Rooms, though. In those situations, for us as participants, we were very satisfied.,Google Hangouts, Skype for Business and Join.meZoom reviewWe use it for scheduling conferences with prospective students who do not live locally and are interested in our program. I know our department uses it, as well as, a couple other business departments. I am not sure of its implementation across campus. We love the ability to have multiple people be on the same video conference,,Easy to use and set up Great video and audio quality Can share screens with multiple users,Occasionally has technical issues. Sometimes we have bandwidth usage issues,9,Has been a very efficient tool that has saved us time in meeting with prospective applicants. Also, can't beat the financial value of it.,Skype and GoToMeeting,Dropbox, Google Drive, Microsoft AccessZoom - probably the best collaboration software you're not usingWe use Zoom for collaboration and conferencing with several partners. I've found it to be an excellent solution in this very crowded space. One of my favorite things about Zoom is that I feel it has all of the features I want and need without a bunch of extra junk i will never use.,One of the things I think Zoom does very well is the VOIP feature. I have several different audio peripherals on my PC and many solutions I've used seem to struggle when selecting/switching between them. So when I discover a solution that works well it makes an impression. I find Zoom's feature set to be spot on. It has everything I need in a simple user interface. But it leaves out things that I'd likely never ruse and clutter up the UI.,I normally can come up with at least one area for improvement with anything, but to be honest - I just can't here. It's a solid solution.,10,Zoom has given us an easy to use collaboration solution that is intuitive for non-technical users and therefore minimizes tech support resources.,WebEx Meetings, GoToMeeting, Join.me and BlueJeans,Microsoft Office 2016, SolarWinds Network Performance Monitor, Microsoft ExchangeZoom works!Our clients are across the globe so an easy connection to communicate is important. I make instructional videos that are easy to record through Zoom.,One strength is there is no requirement to have an account like on Skype. They can click and go. Some of our clients like that they don't have to use their camera on their computer. Easily finding the mute/un-mute buttons are a big help. When we have a training with several people on at once, saying "look on the bottom left and mute because you have too much background noise" is easy.,I really have no issues I can think of that would improve it.,10,I found a repeated issue some of our clients were having on how some components of grants work. I quickly put together a video that I recorded and sent to them to solve the problem. It was easy on all of us.,No I am unaware of this feature.,Skype,Insightly, EvernoteA champion well worth the wait!The entire staff in my department has been properly and effectively instructed in how to utilize Zoom to its fullest capacity. Zoom is a diversified site in which 2 or more staff members can communicate and at the same time produce positive results therefore successfully achieving their ultimate goal. My department has never used such a method in one site. They can and do now with Zoom.,Bring everyone together at the same time provide privacy when needed allow the host control and designation over the meeting provide effective results at a low cost,I don't like the fact that a host can intervene or read the private messages between 2 attendees.,10,It has networked the system for me to the point where it's basically sold itself/,I use Zoom several times a week and always feel like there's so much for me to learn.,Vimeo Live,FinnOne NeoZoom your videoUsed Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.,The best video conferencing I ever saw, even with several video streams your conference remains smooth Sound is good enough to feel yourself comfortable Simple and intuitive UI,While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea,8,Collaboration with customers was improved, it is much easier to communicate with people when you see them,I don't use Zoom Rooms.,GoToMeeting and WebEx Meetings,Slack, WebEx MeetingsZoom - A Great Business Conferencing Tool for those tired of WebExZoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.,Zoom is simple to use. Zoom has a variety of tools that are set up in a fairly intuitive manner. Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.,WebEx is a household name; Zoom still has room to grow in that regard. Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient. To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings,9,It makes life easier when meeting with internal teams, except for a slightly less convenient file transfer limitation The experience has been positive in the limited number of cases that I have used Zoom with customers as well. Overall, Zoom is simple to use, and that makes the time spent more about the meeting than trying to facilitate the meeting, which is exactly what a solution like Zoom is supposed to accomplish; they get out of their own way quicker than WebEx, in my opinion.,I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.,WebEx Event Center, Cisco WebEx Teams (formerly Cisco Spark), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Skype, Skype for Business and GoToMeeting,Skype, Microsoft Office 2016, Outreach,50,,Sales Marketing Internal dialogue,Simplified UI cuts down on load time for meetings. Onsite/remote co-led meetings Internal screen sharing for territory and account alignment and strategy sessions,Replacing incumbent as provider of choice,8,Not Sure,Product Features Product Usability Product Reputation Prior Experience with the Product,I would simply encourage more individuals who decide how we spend our tech budget to consider zoom and I would try to demonstrate the differences in a very methodical yet dynamic manner so as to encourage them to consider the updated of having a solution that is easier to use. I would also prefer for my company to have an actual subscription for all sales people instead of a few pocket licenses here or there, so as to ensure greater usability and familiarity with the product.,5,I do know that the times that others have been on the call that have experienced issues with Zoom, they have always spoken about how Zoom is pretty responsive about dealing with support issues, which was good to hear.,Web calling is simple, easy and yet elegant inherently through the Zoom interface. The startup of each conference is simple and elegant as well. Screen sharing is relatively easy and switching between users in this regard is also fast and simple.,File sharing was either not available or not easily available last time I used the solution. I believe they may have updated the tool since then, but I think I recall it being a little slow to load.,Yes,9Zoom right over to reliable video communication!Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.,Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance. Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts. Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.,Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future. Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint). Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying. Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.,9,Video conferencing and screen-sharing is definitely a necessity for my department and adjacent teams (Customer Success + Customer Support + Sales), and we've found it to be the simply the best fit for all of our meeting needs, especially in regard to cost. Part of the reason we went with Zoom was that their add-on webinar function ultimately saved us more than paying for a separate webinar service and a separate call conferencing solution. Zoom has definitely improved the way we communicate internally (we use Zoom all the time to have internal meetings) and makes it much easier for those of us who are traveling or work remotely to collaborate together. Zoom's team and user management support has been great. Zoom has also positively impacted the way we connect with our prospects and customers, of course, and made it easier for the Customer Success and Support teams to assist and educate customers remotely.,No, we do not use Zoom rooms.,GoToMeeting,G SuiteZoom - The name says it allWe use Zoom for meetings during UAT and remote sessions for our multiple sites as well as with remote users outside of our standard office ecosystem. Most are for sub-20 person discussions using both Screenshare and Video. We are using this mostly in web development and I, however, Marketing and Sales use it as well for internal webinars with outside parties.,Good video conferencing quality and is easy to deploy Lightweight system needs versus skpye lync communicator mean a responsive user interface Can handle large groups and has telcon features not found in some basic business messaging apps,Make a longer screen share time for personal improve settings to control auto video chat UI can be a bit difficult to use at times.,9,Quicker communication - use video and screen share on one system Better communication with external vendors Easy to deploy to new users can adopt the software quickly,Skype for Business, WebEx Meetings and GoToMeeting,Qualtrics, TeamViewer, Skype for Business, GoToMeeting, WebEx Meetings, Skype, FreeConference.com, Drupal, WordPress, Squarespace, Wix, Google Search Console, Google Trends, Hootsuite Enterprise, Mention, MS SharePoint, Vimeo Pro, BrightcoveGreat Communication Enhancement Team for Remote TeamsWe use Zoom in our organization to communicate in our offices across the country. We hold our monthly and quarterly meetings, departmental meetings, and trainings over Zoom. It allows us to have everyone as if they're in one room. It makes screensharing and video casting easy and accessible for everyone in our company.,Functionality - it makes it easy to toggle between video, sound only, and screen sharing. Easy sharing capabilities. There are multiple ways to have someone join your meeting - our goto is creating a link to share with our teams. Calendar/Recurring meeting option. This is awesome for our daily meetings that our employees sometimes join remotely. It allows us to create a Zoom meeting and integrates directly with our Calendar to include the appropriate people and information.,Improved/updated design. The design is simple, which is nice, but it is almost too simple and could use some visually appealing updates.,9,Improved collaboration. Improved presentation sharing. Cost savings.,We do not.,Google Hangouts,Breadcrumb POS by Upserve, SlackZoom: a good solution for video conferencingZoom has been used for our organization to video conference with external endpoints. This enables any of our internal endpoints to conference with just about anyone in the world, by whatever means they may have to video conference: mobile devices, laptops, or enterprise systems.,Zoom is great for last-minute video conference requests, when thorough testing is simply not an option. Zoom is great for setting up conferences between different platforms and endpoints.,While Zoom is a good solution for multiple endpoints to conference together, it does not provide a lot of administration or call management options. It is very difficult to manage or change the view for enterprise endpoints joining a Zoom conference.,8,We have been able to support more video conferences by moving external video conferences off of our bridge, and onto the Zoom platform instead. Scheduling video conferences can now be done more reliably, and more quickly, than before. Testing video conferences with external endpoints has now become nearly moot, as most any type of endpoint can now connect without any compatibility issues.,We do not use Zoom Rooms.Great for online meetingsZoom is used as the main communication platform for online meetings in our department.,Screenshare Breakout rooms Voice recording,Sharing recordings,10,Screen sharing documents for real-time feedback Understanding who is speaking by displaying face of the active speaker,For what we use it for, Zoom satisfies our needs. Sometimes we have issues sharing recordings or recording privileges. Once I saw the other questions in this survey (shortly prior to this one) I began to think of other capacities it might have but I am unfamiliar with. It is possible that Zoom has more to offer, especially in terms of ways to engage active participation, that we are not aware of.,SkypeZooooooom is greatOur entire organization uses Zoom. I don't know what Zoom does differently from Google Hangouts but it's waaaaaay better. Zoom is lighting fast and very good at maintaining a stable connection. I'm a fan.,Fast, reliable, high-quality and dead simple to use.,They could use a little design help on the UI side. It's not the most well laid out and the usability is a little wonky. Guessing it's an engineering led company.,10,Since we have 5 offices around the world, we rely on Zoom everyday. Without it, we would have a tough time getting things done. Being able to screen-share and discuss materials with someone across the globe is a huge improvement to our collaboration.,RingCentral and Google HangoutsZoom ReviewWe use it for any calls with customers, prospects or internally when people are on the road. Additionally, we use it for meetings to have a video component. Lastly, we use it to record conversations for future reference so we can go back listen to anything important that we may have missed.,Record meetings Makes calls easy Simple video conference,Sometimes starting a meeting has to happen and otherwise, it doesn't, this may be a bug that needs to be fixed Recordings aren't always where I thought Video isn't always perfect quality,7,Improved ability to communicate with prospects, clients and internal Minimal resources needed to setup/maintain Easy to use,Nope,Join.me,Concur ExpenseZoom packs a powerful punchZoom is used by our entire organization. So far since Zoom's enterprise-wide implementation, there have been minimal issues. Most issues tend to be the result of user-error. Zoom provides an easy-to-use conferencing capability to any individual who wants to host a multi-user conference with both internal and external participants.,High quality audio and video calling Easy to set up any type of hardware Mobile app is top class,Some sort of master volume compressor to keep all participants at the same volume level,9,Zoom has made working remote for our team much easier Improved collaboration with internal and external stakeholdersSetting the Bar for Video in Video Conferencing -- If you need itWe used it company-wide, but engineering did not adopt it due to compatibility issues on their systems. We frequently communicate with remote customers and colleagues located outside of our main office and needed a way to facilitate reliable video conferencing. We make the most use of the audio and screen sharing functions, though the video function is also used too.,Video conferencing Multi-device conferencing Screen sharing,Defaults to video first which many individuals do not like Desktop app can be cumbersome, especially on multiple monitor setups Some of the controls are non-intuitive at first (but you'll learn them quickly enough),8,Generally well-liked among the business side of the company. Engineering did not like the installation requirements and found that it was susceptible to problems on some APs (I didn't see this problem). The free plan is usually OK, but it would have been better to have had a coordinate business account that allowed centralized billing and a few more user management features. We just couldn't afford it for all users. Zoom is definitely your choice if you value video in your conferences. There are simpler options if all you want to use is screen sharing and VoIP audio.,UberConference, GoToMeeting, Skype and Google Hangouts,MailChimp, SendGrid Marketing Email, JIRA Software, Front, Atlassian ConfluenceZoom has revolutionized my teaching experience.I personally use Zoom as a tool for teaching seminar material to students. It allows me to use a live format for my instruction, and addresses the problem of reaching students across states and countries.,Zoom is an excellent communication tool. It provides me with a way to show material to the students via the screen-share aspect. Each presentation I have I am impressed with the ability to also use a chat box with a variety of functions including sending messages to the entire group or to particular individuals Zoom also allows individual groups to meet and discuss particular problems and then come back to the whole group to present solutions and new ideas. Zoom's ability to easily invite all participants is wonderful. The platform itself is very user friendly!,I have not found any problems with using Zoom at all!,10,Zoom has revolutionized my business. I am now able to have live contact with students, and this has helped me to improve my classes.Zoom is by FAR the best web conference tool out there! It's AMAZING!Zoom is being used across our whole organization. It's solving a huge business problem by allowing us to have a reliable web conference that provides extremely clear video during video conferences, while also having very few technical issues. We have also held webinars with more than 100 viewers. Our customers have rarely had issues joining our Zoom conferences for calls as well. Zoom is used for all of our internal meetings, customer calls, sales calls, etc. It's extremely easy to install and use. It's MUCH better than GoToMeeting, WebEx, Blue Jeans, or ANY other web conference tool out there!,It's extremely easy to install and very intuitive to use. The video quality is unparalleled. We've used other web conference tools in the past, and the video quality used to be grainy or laggy. Zoom is awesome, and you'll be very pleased with the video quality. Zoom Rooms are AWESOME for larger companies because you can just walk into your meetings, press "Start," and start your video conference meeting!,The Zoom Scheduler Chrome extension isn't perfect. When you make a Zoom meeting from a calendar event, the Zoom meeting doesn't have all of the settings applied to it. It doesn't automatically record to cloud, although my Zoom account meeting settings are set to automatically do so. One or two customers have ran into technical issues with Zoom. They absolutely couldn't install it, and they had to dial in using the conference numbers. Although extremely rare, I guess some computers just can't work with Zoom. It may have been a network issue, but we're not sure. Zoom Rooms can be quite expensive, but absolutely worth it. Smaller companies likely can't shell out the dough for this, however.,10,It's had a huge positive impact because it has helped us connect better with our internal employees, and with customers. Due to minimal technical issues, we can quickly jump on a Zoom call with employees for quick questions or on-the-fly meetings. We can also easily set up customer calls using the Zoom Scheduler Chrome extension. Zoom rooms have been used on a daily basis, and they help us all throughout the day because we can quickly start and end meetings with the Zoom room features. Also, we have multiple offices, and it's improved collaboration because we can quickly and easily jump in Zoom meetings with our fellow remote employees. Our customers have loved Zoom as well because it just works! Most of our customers use other web conference tools, and they're always pleasantly surprised at how easy Zoom is to install and use.,Yes, we've been using Zoom Rooms ever since we switched over to Zoom. We're extremely satisfied with the Zoom Rooms. However, there have been some technical issues recently with the audio, and we found out that we need to upgrade them. Our CSM notified us that we can get them upgraded for free - we would just need a Zoom technician to come over and upgrade the software.,GoToMeeting, WebEx Meetings, Skype and BlueJeans,YouCanBook.Me, SurveyMonkey, Wrike, Periscope Data,Setting up and running meetings are extremely easy to perform. Sharing your screen is very intuitive as well. Creating Zoom meetings for calls on-the-fly is extremely easy using the Zoom Scheduler Chrome extension. It integrates well with Google calendar. Dialing in from your iPhone has never been easier with the iPhone one-tap feature. You can open up the Google calendar app on your phone, open up the event details, and tap the iPhone one-tap number. Boom. You're dialed in.,After sharing your screen, some of our customers found it a little bit difficult to share mouse control. The module disappears from the top after a while, and the person sharing his/her screen needs to move the mouse up to the top to activate the module in order to be able to share his/her screen.,Yes,10
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Zoom
755 Ratings
Score 8.8 out of 101
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Zoom Reviews

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755 Ratings
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Score 8.8 out of 101
TrustRadius Top Rated for 2019
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Tolga Özgentürk profile photo
April 05, 2018

Review: "Zoom: Effective and Convenient Tool for Video Conferences and Daily Communications"

Score 8 out of 10
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Zoom allows us to make sure that we communicate internally as well as with our customer base on daily basis. It presents a variety of connection options for those who are invited from outside to connect and join the conversation. We present our SaaS product on Zoom, which can be achieved smoothly through the Screen Share option that zoom presents.
  • High quality video calls
  • Phone and mobile support for external users
  • Screen share and recording with ease
  • It could improve its UX, menus are hard to navigate
  • It could create direct integration with CRM tools and work as an extension
  • Team conference or team visibility options would be helpful
Zoom is suitable for having a product demonstration with customers, you can easily share a link and they would have multiple access methods on many different platforms, allowing you to share the screen and also send the recording to the customers. However for daily internal communications within the company Zoom may not be the first choice.
Yes, Zoom Rooms allows us to reach a person within the company without having a different access link every time. I use a personal Zoom Room to keep up with my recurrent meetings throughout the week. It's an effective way to reach constant users and makes it easy to keep a record of important events through recording.
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Glen Mehn profile photo
April 03, 2018

Zoom Review: "The best of a fairly miserable bunch"

Score 9 out of 10
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Verified User
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Across the whole organisation. We had a few solutions including Skype, Google Hangouts, and some conference lines.

We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.
  • Phone and browser access
  • Ability to record calls
  • Easy scheduling
  • Struggles in low-internet environments
  • Update of the Zoom installer can make meetings late
  • Would be good to have better gcal integration
Zoom is great for booking conferences. I haven't (yet) found a country where it doesn't have a dial-in number which is *very* handy (though if anyone can find one, it'll be me, working in Pakistan, Bangladesh, Tajikistan, etc). The fact that they use normal numbers as well that people can call (As opposed to 0800/0845/1800/etc numbers which are expensive for mobiles) is extra handy.
We don't use them (yet)
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Steven Senft profile photo
July 20, 2018

User Review: "Zoom for Non Profits"

Score 10 out of 10
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Zoom is a service that we use across our organization in order to have video conferencing as an option for clients to reach us. The rabbis at my organization have been using it for a couple of years, I have been using it for a little over a year.

We needed to have the ability to have multiple users chat with each other while being able to see each other. While Skype works great 1 on 1, it doesn't allow you to have great multiple user experiences.
  • Great for multiple user-video conferencing.
  • The ease of use will allow everyone in your company/organization to get started with the service.
  • Their support team is always present in case you have a question or need any kind of help.
  • Some of the things that make Zoom great are the ability to connect everywhere. Multi-user+platform connectivity would be great
  • Honestly, cannot think of many other things zoom can do to improve.
  • It's already a great program, beating the competition (Skype)
Zoom is a great option for companies and organizations of all sizes. In order to get all of their features, the pricing could complicate things, but it provides such a great solution for video calling and conferencing!
We don't use Zoom Rooms.
Read Steven Senft's full review
Elaine Truesdale profile photo
March 23, 2018

User Review: "Zoom Newbie"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom to host webinars and internal meetings.
  • Zoom records meetings in mp4 format.
  • Zoom allows us up to 100 participants.
  • Zoom allows early registration for webinars.
  • I would like a link to send panelist explaining how to best prepare for a webinar (ie. computer setting, background noise control, internet recommendations)
Zoom is good for online education and webinars.
We do not use Zoom Rooms.
Read Elaine Truesdale's full review
Kewyn Medina profile photo
March 22, 2018

"Zoom Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used in our daily operation for all our different departments, areas and teams. It is one of our critical tools to use every day. All our global team uses it to connect and have different types of meetings. Zoom comes to complement the work from home modality which allows being fully interactive with coworkers and connected to meetings like you were interacting in person.
  • Low bandwidth requirements in comparison with similar tools in the market
  • Ease of use
  • Powerful sharing screen options
  • Split sessions option is great to make really interactive meetings with different teams
  • The chat option should have more options available
  • Real-time translation will be a very useful option
The share screen is a very powerful feature that allows a rich meeting interaction. The split session option it is a nice feature where you have the main stage where all participants are initially together but after some initial context, you need that different team goes to discuss internally some points and bring again to the main audience meeting.
Ease of use and initial installation.
Yes, I Do. I am more than satisfied with this option. It is a fantastic feature which gives a simplistic way to automate and provides a small Video Conference room.
Read Kewyn Medina's full review
Antonio Acosta profile photo
March 22, 2018

Zoom Review: "Best option for Remote Virtual Session"

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.
  • Integration with Google Calendar to schedule meetings.
  • Very light application for remote session that can be used even with low rate internet connections
  • Audio features that enable the user to connect through the PC or Laptop and through phone call
  • Chat and sharing options
  • Can record the session locally or in the cloud.
  • Dismiss the Control Panel when you are sharing your screen
  • Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
  • Some user refers problem to enable the audio plugins and need to use the phone call option
Well suited to cover remote activities like meetings, demo of proof, coaching, technical support, training. May be less appropriate to just establish sessions that could be managed by a phone call, but using this option you can reduce cost of these activities.
as described in previous question we use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market.
Read Antonio Acosta's full review
Luca Mattei profile photo
July 14, 2018

Zoom Review: "Amazing product"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Zoom mainly for our weekly board meetings: part of our shareholders are connecting remotely and zoom is a great tool, far superior to Skype or similar tools. Very high quality and user friendly.
  • user-friendly
  • high-quality voice
  • high-quality video
  • screenshare
  • I live in Dubai, UAE and the product is filtered. I can use it only with a VPN. I know that the issue is mainly from the country, but i wish it could be solved.
Board meeting with presentation sharing
no, not yet
Read Luca Mattei's full review
Tim Colling profile photo
January 25, 2018

Zoom Review: "Very Powerful and Affordable Video Conferencing Toolset"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Before Zoom, we conducted our recurring client meetings with phone calls and used another (expensive) product called Join.me for screen sharing. Now we instead use Zoom for both the "meeting" part with audio and video participation by the attendees as well as for the screen sharing part of the meetings. Zoom's integration of the interpersonal part of meetings as well as the screen sharing part make it much more effective for us for such meetings. There is something more powerful in video meetings, a very human effect that helps to solidify and maintain the personal relationships that we have with our clients.
  • With Zoom we can both SEE and hear the other person(s) with whom we're communicating.
  • The screen sharing tools in Zoom make it much easier for everyone to share their screens, compared to Join.me which makes is mostly easy for the presenter to share their screen.
  • I participate in a growing number of online video "hangouts" in which many participants share ideas and help, and the tools in zoom such as screen sharing and chat tools make it easier and more effective for the participants in those group meetings.
  • Zoom's onscreen controls that appear during screen shares frequently end up being in the way. While it's not hard to move them manually with the mouse, it would be nice for there to be an option where those controls might automatically move out of the way when the mouse is moved such that it's hovering over them.
Well suited: just about any meeting where the participants cannot be physically present together in one place and where there is high-speed internet access available.

Not well suited: none, except in cases where high-speed internet access is not available for video and screen sharing. Even then, though, you can conduct audio conference calls between two or more people calling in to Zoom.
So far, we have not used them to initiate meetings. We have been invited to conversations which I speculated were probably being conducted in Zoom Rooms, though. In those situations, for us as participants, we were very satisfied.
Read Tim Colling's full review
Ron Rothstain profile photo
January 23, 2018

"Zoom review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it for scheduling conferences with prospective students who do not live locally and are interested in our program. I know our department uses it, as well as, a couple other business departments. I am not sure of its implementation across campus. We love the ability to have multiple people be on the same video conference,
  • Easy to use and set up
  • Great video and audio quality
  • Can share screens with multiple users
  • Occasionally has technical issues.
  • Sometimes we have bandwidth usage issues
Great for having conferences or meetings with multiple users. Perhaps, less ideal for one-on-one meetings.
Read Ron Rothstain's full review
John Predmore profile photo
January 22, 2018

Review: "Zoom - probably the best collaboration software you're not using"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom for collaboration and conferencing with several partners. I've found it to be an excellent solution in this very crowded space. One of my favorite things about Zoom is that I feel it has all of the features I want and need without a bunch of extra junk i will never use.
  • One of the things I think Zoom does very well is the VOIP feature. I have several different audio peripherals on my PC and many solutions I've used seem to struggle when selecting/switching between them. So when I discover a solution that works well it makes an impression.
  • I find Zoom's feature set to be spot on. It has everything I need in a simple user interface. But it leaves out things that I'd likely never ruse and clutter up the UI.
  • I normally can come up with at least one area for improvement with anything, but to be honest - I just can't here. It's a solid solution.
I feel that Zoom is an excellent solution for SMB, and small enterprise. It could even be great for medium and large enterprise, but I feel there are some features WebEx brings to the table that make sense at that scale.
Read John Predmore's full review
Nick Walters profile photo
April 17, 2018

User Review: "Zoom works!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our clients are across the globe so an easy connection to communicate is important. I make instructional videos that are easy to record through Zoom.
  • One strength is there is no requirement to have an account like on Skype. They can click and go.
  • Some of our clients like that they don't have to use their camera on their computer.
  • Easily finding the mute/un-mute buttons are a big help. When we have a training with several people on at once, saying "look on the bottom left and mute because you have too much background noise" is easy.
  • I really have no issues I can think of that would improve it.
This is a great platform for people to learn how to make the screen work for them. I also like the control the presenter is given.
No I am unaware of this feature.
Read Nick Walters's full review
Luis Rodriguez profile photo
April 05, 2018

Zoom Review: "A champion well worth the wait!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
The entire staff in my department has been properly and effectively instructed in how to utilize Zoom to its fullest capacity. Zoom is a diversified site in which 2 or more staff members can communicate and at the same time produce positive results therefore successfully achieving their ultimate goal. My department has never used such a method in one site. They can and do now with Zoom.
  • Bring everyone together at the same time
  • provide privacy when needed
  • allow the host control and designation over the meeting
  • provide effective results at a low cost
  • I don't like the fact that a host can intervene or read the private messages between 2 attendees.
Zoom offers ample room to congregate a large mass or simply a one on one meeting if that's all it takes. They accommodate!
I use Zoom several times a week and always feel like there's so much for me to learn.
Read Luis Rodriguez's full review
Andrey Perepelitsyn profile photo
January 26, 2018

User Review: "Zoom your video"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Used Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.
  • The best video conferencing I ever saw, even with several video streams your conference remains smooth
  • Sound is good enough to feel yourself comfortable
  • Simple and intuitive UI
  • While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea
If you need to see your participants or your customer wants to see you while conferencing, Zoom will be probably the best such solution on market. If you just need audio conferencing with screen and document sharing, you can find solutions working better for this. Maybe in future this will be addressed and other features will have the same quality as video in Zoom. This will make it the ultimate solution on market.
I don't use Zoom Rooms.
Read Andrey Perepelitsyn's full review
No photo available
July 13, 2018

Review: "Zoom - A Great Business Conferencing Tool for those tired of WebEx"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.
  • Zoom is simple to use.
  • Zoom has a variety of tools that are set up in a fairly intuitive manner.
  • Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.
  • WebEx is a household name; Zoom still has room to grow in that regard.
  • Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient.
  • To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings
Simply put, Zoom is easier to use than WebEx. It has a simpler interface, the features are designed and organized in an easy to understand and rapidly adopt format, and the experience seems to be more positive overall than the WebEx experience that I have had at multiple companies over nearly a decade of use.
I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.
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June 15, 2018

Review: "Zoom right over to reliable video communication!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.
  • Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance.
  • Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts.
  • Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.
  • Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future.
  • Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint).
  • Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying.
  • Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.
Zoom is fantastic for speaking with prospects and clients about their accounts, as well as running online personalized training. Zoom supports meetings with many people involved so we have also used it as a conference dial-in function where there are both in-person attendees and remote attendees, and we screen share our presentations for all viewers. Another great scenario - which we haven't been able to use as often - is for presenting a webinar to up to 100 attendees who do not have audio but have access to chat. It's easy to run seminars/onboardings for large groups of people remotely and manage them via collaboration alongside your team. Another great scenario for Support is just quickly recording tutorial videos - it will show your webcam and you speaking as you share your screen.
No, we do not use Zoom rooms.
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May 18, 2018

User Review: "Zoom - The name says it all"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom for meetings during UAT and remote sessions for our multiple sites as well as with remote users outside of our standard office ecosystem. Most are for sub-20 person discussions using both Screenshare and Video. We are using this mostly in web development and I, however, Marketing and Sales use it as well for internal webinars with outside parties.
  • Good video conferencing quality and is easy to deploy
  • Lightweight system needs versus skpye lync communicator mean a responsive user interface
  • Can handle large groups and has telcon features not found in some basic business messaging apps
  • Make a longer screen share time for personal
  • improve settings to control auto video chat
  • UI can be a bit difficult to use at times.
Zoom is good to use for remote sessions or multiple sites as well as with remote users outside of our standard office ecosystem such as freelancers, agencies, etc. who need to be part of internal meetings but may not be on skype/etc. It excels for meetings that use both Screenshare and Video. Good for teams in web development and IT, however, Marketing and Sales use cases work as well.
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July 13, 2018

Zoom Review: "Great Communication Enhancement Team for Remote Teams"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom in our organization to communicate in our offices across the country. We hold our monthly and quarterly meetings, departmental meetings, and trainings over Zoom. It allows us to have everyone as if they're in one room. It makes screensharing and video casting easy and accessible for everyone in our company.
  • Functionality - it makes it easy to toggle between video, sound only, and screen sharing.
  • Easy sharing capabilities. There are multiple ways to have someone join your meeting - our goto is creating a link to share with our teams.
  • Calendar/Recurring meeting option. This is awesome for our daily meetings that our employees sometimes join remotely. It allows us to create a Zoom meeting and integrates directly with our Calendar to include the appropriate people and information.
  • Improved/updated design. The design is simple, which is nice, but it is almost too simple and could use some visually appealing updates.
This is a great communication tool for remote teams and employees. The flexibility to either dial in or join via video has been praised time and again in our office. We also appreciate their integration with our intercom/camera/loud speaker device so that we can broadcast to our TV.
We do not.
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June 27, 2018

Review: "Zoom: a good solution for video conferencing"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom has been used for our organization to video conference with external endpoints. This enables any of our internal endpoints to conference with just about anyone in the world, by whatever means they may have to video conference: mobile devices, laptops, or enterprise systems.
  • Zoom is great for last-minute video conference requests, when thorough testing is simply not an option.
  • Zoom is great for setting up conferences between different platforms and endpoints.
  • While Zoom is a good solution for multiple endpoints to conference together, it does not provide a lot of administration or call management options.
  • It is very difficult to manage or change the view for enterprise endpoints joining a Zoom conference.
Zoom is great for setting up video conferences with little notice, or where it isn't always possible to be put in contact with all participants beforehand. It is less appropriate if full administrative functionality is needed to adjust what is seen by each endpoint.
We do not use Zoom Rooms.
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May 01, 2018

Zoom Review: "Great for online meetings"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used as the main communication platform for online meetings in our department.
  • Screenshare
  • Breakout rooms
  • Voice recording
  • Sharing recordings
Zoom is suited well in any situation where you need to see people or work on documents together while meeting. If you are only using it to connect via phone or you need to see many screens at once, it might not be ideal.
For what we use it for, Zoom satisfies our needs. Sometimes we have issues sharing recordings or recording privileges. Once I saw the other questions in this survey (shortly prior to this one) I began to think of other capacities it might have but I am unfamiliar with. It is possible that Zoom has more to offer, especially in terms of ways to engage active participation, that we are not aware of.
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July 13, 2018

Zoom Review: "Zooooooom is great"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses Zoom. I don't know what Zoom does differently from Google Hangouts but it's waaaaaay better. Zoom is lighting fast and very good at maintaining a stable connection. I'm a fan.
  • Fast, reliable, high-quality and dead simple to use.
  • They could use a little design help on the UI side. It's not the most well laid out and the usability is a little wonky. Guessing it's an engineering led company.
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June 14, 2018

"Zoom Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it for any calls with customers, prospects or internally when people are on the road. Additionally, we use it for meetings to have a video component. Lastly, we use it to record conversations for future reference so we can go back listen to anything important that we may have missed.
  • Record meetings
  • Makes calls easy
  • Simple video conference
  • Sometimes starting a meeting has to happen and otherwise, it doesn't, this may be a bug that needs to be fixed
  • Recordings aren't always where I thought
  • Video isn't always perfect quality
It does everything I need it to in terms of scheduling and taking calls/meetings. I also think it is a great reference point for future calls based on the recordings. Zoom is a basic tool that serves fully its purpose.
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May 25, 2018

User Review: "Zoom packs a powerful punch"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is used by our entire organization. So far since Zoom's enterprise-wide implementation, there have been minimal issues. Most issues tend to be the result of user-error. Zoom provides an easy-to-use conferencing capability to any individual who wants to host a multi-user conference with both internal and external participants.
  • High quality audio and video calling
  • Easy to set up any type of hardware
  • Mobile app is top class
  • Some sort of master volume compressor to keep all participants at the same volume level
Zoom is well-suited for any group or large organization looking for powerful conferencing capabilities.
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January 22, 2018

Zoom Review: "Setting the Bar for Video in Video Conferencing -- If you need it"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used it company-wide, but engineering did not adopt it due to compatibility issues on their systems. We frequently communicate with remote customers and colleagues located outside of our main office and needed a way to facilitate reliable video conferencing. We make the most use of the audio and screen sharing functions, though the video function is also used too.
  • Video conferencing
  • Multi-device conferencing
  • Screen sharing
  • Defaults to video first which many individuals do not like
  • Desktop app can be cumbersome, especially on multiple monitor setups
  • Some of the controls are non-intuitive at first (but you'll learn them quickly enough)
Zoom is a solid video conferencing solution for most small organizations. Depending upon the price point, you get features that make it easier to deploy and manage across a large organization. Most startups would probably pick the free "Personal" plan, but keep in mind meetings are limited to 40 minutes. We actually used this as a way to force our meetings to be shorter -- the deadline was helpful. If you need more than 100 participants or more advanced user management, you'll need a paid plan.
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Bonnie Gonzalez profile photo
November 03, 2017

Review: "Zoom has revolutionized my teaching experience."

Score 10 out of 10
Vetted Review
Verified User
Review Source
I personally use Zoom as a tool for teaching seminar material to students. It allows me to use a live format for my instruction, and addresses the problem of reaching students across states and countries.
  • Zoom is an excellent communication tool. It provides me with a way to show material to the students via the screen-share aspect.
  • Each presentation I have I am impressed with the ability to also use a chat box with a variety of functions including sending messages to the entire group or to particular individuals
  • Zoom also allows individual groups to meet and discuss particular problems and then come back to the whole group to present solutions and new ideas.
  • Zoom's ability to easily invite all participants is wonderful. The platform itself is very user friendly!
  • I have not found any problems with using Zoom at all!
My particular use of Zoom is very structured and suits my needs quite well. As for other uses I would image that with any type of meeting or presentation Zoom could be used.
Read Bonnie Gonzalez's full review
Michael Kim profile photo
November 02, 2017

Review: "Zoom is by FAR the best web conference tool out there! It's AMAZING!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across our whole organization. It's solving a huge business problem by allowing us to have a reliable web conference that provides extremely clear video during video conferences, while also having very few technical issues.

We have also held webinars with more than 100 viewers. Our customers have rarely had issues joining our Zoom conferences for calls as well. Zoom is used for all of our internal meetings, customer calls, sales calls, etc. It's extremely easy to install and use. It's MUCH better than GoToMeeting, WebEx, Blue Jeans, or ANY other web conference tool out there!
  • It's extremely easy to install and very intuitive to use.
  • The video quality is unparalleled. We've used other web conference tools in the past, and the video quality used to be grainy or laggy. Zoom is awesome, and you'll be very pleased with the video quality.
  • Zoom Rooms are AWESOME for larger companies because you can just walk into your meetings, press "Start," and start your video conference meeting!
  • The Zoom Scheduler Chrome extension isn't perfect. When you make a Zoom meeting from a calendar event, the Zoom meeting doesn't have all of the settings applied to it. It doesn't automatically record to cloud, although my Zoom account meeting settings are set to automatically do so.
  • One or two customers have ran into technical issues with Zoom. They absolutely couldn't install it, and they had to dial in using the conference numbers. Although extremely rare, I guess some computers just can't work with Zoom. It may have been a network issue, but we're not sure.
  • Zoom Rooms can be quite expensive, but absolutely worth it. Smaller companies likely can't shell out the dough for this, however.
Zoom is well suited for mid- to large-sized companies because it helps employees connect with their colleagues who may be located in other offices. In addition, Zoom allows you to hold large webinars or conference calls. It's extremely reliable and provides very high-quality video that can be automatically recorded to the cloud or locally. It's less appropriate for smaller companies because it may be expensive, and may not be as useful since meetings can be held in person.
Yes, we've been using Zoom Rooms ever since we switched over to Zoom. We're extremely satisfied with the Zoom Rooms. However, there have been some technical issues recently with the audio, and we found out that we need to upgrade them. Our CSM notified us that we can get them upgraded for free - we would just need a Zoom technician to come over and upgrade the software.
Read Michael Kim's full review

Feature Scorecard Summary

High quality audio (282)
8.9
High quality video (281)
9.0
Low bandwidth requirements (240)
8.0
Desktop sharing (276)
9.3
Whiteboards (162)
8.4
Calendar integration (239)
8.7
Meeting initiation (272)
8.7
Integrates with social media (97)
7.6
Record meetings / events (257)
8.8
Slideshows (165)
8.8
Live chat (243)
8.6
Audience polling (125)
8.4
Q&A (148)
8.4
User authentication (175)
8.7
Participant roles & permissions (203)
8.6
Confidential attendee list (135)
8.5

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English