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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(26-50 of 218)
Companies can't remove reviews or game the system. Here's why
Dave Moll | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Act-On has helped us find new business. As an agency, we can help clients get started with marketing automation.
  • With proper strategic planning, Act-On is a great tool for moving leads through your funnel.
  • As a data-driven agency, we have had to look elsewhere for our reporting needs.
Maria Carver | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • If targeted properly in what you want to achieve, it helps to meet the business objectives.
  • Saves money and increases the efficiency by automating marketing workflows.
  • The integrated platform helps to maintain everything under one roof.
Fedor Paretsky | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Consistently positive ROI: very specific ROI tracking and successful campaign tracking across various mediums: email, website, etc...
  • Negative: Difficult on-boarding, sometimes seems like UI is outdated, so training first time was quite difficult.
  • Negative: Quite expensive compared to other similar solutions
Brittney Collier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Our investment in Act-On has paid off through lead generation. By gaining insight on our web visitors and their activity, we were able to turn those visitors into customers with content published through Act-On.
  • Act-On has also saved us a lot of time and funds by enabling us to build out emails with limited knowledge of HTML. The platform turns images and plain text into HTML automatically.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Act-On allows us to track the behavior or our leads. This will give us insight into what drives the individual and allows us to have a detailed follow up conversation.
  • The lead scoring of act-on is a great tool to manage and prioritize our lead records, and only have our sales team engage when the individual demonstrates behavior that indicates they are ready to be contacted.
Sam Nedimyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • By far email is the biggest driver of demand and lead gen. Since we've implemented Act-On and truly utilized the email marketing features, we've seen our leads multiply 5x and our activation in revenue multiply 3x. We expect, within a year, our inbound tactics will replace our outbound teams. That's no small feat or a phone-driven, sales-heavy SaaS startup.
October 21, 2016

It's like they know us.

Lydia Fine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We can create an email and launch it to leads/contacts in a fraction of the time, freeing up our marketing and sales teams to focus on other work. It's wonderful!
  • The clear segmentation process will help to ensure we make fewer mistakes, and send to the right folks all the time -- which is good for our reputation as an organization.
Meghan Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Our mailings have been better coordinated and driven more prospects to our website.
  • Refined our key words and content - thanks to A/B testing we're improving our key word choices and better adapting to our clients.
  • Better sales and marketing coordination - the sales team is much more aware of marketing activities and can see the results for themselves.
Regina Kosa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Improved marketing activity - we learned a lot about our customers by sending out forms and surveys to clients and prospects.
  • Employee efficiency - we need less help from a web developer to create our emails, forms and landing pages.
Stephanie Dowell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lead scoring allows sales to know which leads are most engaged and follow-up with those first.
  • "Set-it and forget it" with automated programs! This is so efficient and allows marketing campaigns to run continuously.
  • A/B testing allows for validation of design changes to improve conversion rates.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Faster lead conversion - we are getting more replies.
  • Standardization - we took our best messaging and implemented it across the board. Improved all of our sales people.
  • Increased employee efficiency, the call volumes have increased, as no one is concerned with sending emails.
  • We are able to request reviews from customers automatically.
Francisco Ryder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Better content! Understanding if the current content strategy is working. If we have low conversation we need to change our strategy. We can have a lot of content but if it doesn't engage with our target [audience] it us just creating work for us with no results.
  • Optimizing ad word investments! See what ad words are working better not in conversion, but in money. With the integration, we have a view of what terms are creating more opportunities for us.
  • Improve each quarter! Quarterly comparison of the conversions and created opportunities. With the marketing funnels we can control and improve our results in closing deals.
Marc Laughlin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We wanted, and were successful within 30 days of purchase, to attract, nurture and capture leads for sales follow-up based on how they engaged with our drip e-mail outreach, the related hosted landing pages and forms, and downloads of our whitepaper content.
Harold Klaassen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
  • Act-On made it much simpler to engage with my prospects in a relevant way.
  • With Act-On we achieved sales boosts for our clients and ourselves ranging from 15 - 60%.
  • With Act-On and inbound best practices, we learn what works and what doesn't, we are much more effective.
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