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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(26-50 of 193)
Companies can't remove reviews or game the system. Here's why
Dave Moll | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
As an agency, we use Act-On to manage all our clients' marketing automation efforts. And that covers a lot of ground: web and social tracking, form submissions, content downloads, list management, lead scoring, landing pages reporting and, of course, email programs. The Act-On ecosystem is solid and each of the pieces complements each other well enough to create a marketing automation whole if that makes sense. So your emails "know" who visited what landing page and your forms "know" if this person has downloaded other content. This connected system allows you to build complex marketing campaigns, all within the Act-On system.

That said, we use for all of the above. Mileage varies from client to client, but we certainly use every part of Act-On. We will build our client landing pages in Act-On, we house our email templates in Act-On, we upload marketing content to Act-On -- I'm in it all the time! In fact, I have it open in one of my browser tabs as I am writing this review.

Overall, it is a solid marketing automation platform. Act-On manages lists, segments, email programs, and sync's with SalesForce very well, but in some areas like landing page design and reporting it falls short.
Maria Carver | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The integrated platform for marketing automation helps to automate how we used to handle the target customers and marketing campaigns along with website visitor tracking and social media marketing. It is very intuitive and useful to generate reports and analyze the data. Documentation for navigating through the software is very detailed. Support is great if you get stuck somewhere.
Christian Banach | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Act-On to deploy email marketing campaigns to generate leads for advertising agencies and marketing services companies. It provides us with the capability to set up automated email programs and send thousands of emails to our clients' prospects.
Fedor Paretsky | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On as a marketing automation tool at our company. It helps us automate our marketing campaigns by allowing us to track our campaign target audience, and fulfill our benchmarks for digital campaigns. It also allows us to integrate other digital campaigning tools like Google Adwords, email, websites (like Squarespace).
Brittney Collier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Act-On is mainly used by the marketing department, but our sales team occasionally uses it with our help. We mostly use the platform for email marketing, automation, and to create landing pages for our marketing content. We’ve also started using Act-On to collect web data for lead generation.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We recently rolled out Act-On as our new marketing automation platform with our marketing department as the primary users. Our organization uses Act-On for sending out marketing content; to capture and manage lead scores and organize marketing campaigns.
Layne Latham | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Act-on is currently used between the Marketing and Sales department as a way to track visitors to the website. Some of the sales team also uses Act-on to track email opens from customers and prospects. Marketing uses Act-on to track the effectiveness of drip campaigns and to host marketing content that the sales team uses in their messaging to prospects.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our marketing team sends out communications to various parts of our database on a weekly basis. I use Act-On to monitor what is getting action, where users are clicking, and this gives me a reason to reach out to see if these individuals would like to have a deeper discussion. We don't automate this process (although I believe you can) because we want our BDDs to have targeted and specific messages with each follow-up.
Sam Nedimyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On for all of most of our marketing needs. This includes email, social media, analytics, webinars, and gated content, among others. It is mostly used by the marketing department, but our partner (customer) success department also uses it. It satisfies our needs for demand and lead gen, as well as helps leads in the buying process and sustains customers longer by directly sharing our content with them.
October 21, 2016

It's like they know us.

Lydia Fine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We were using an antiquated CRM to do email marketing for several academic programs. We were struggling with list management, segmentation challenges that no users could decipher, no A/B testing capability, and horrible WYSIWYG editors. Act-On solved these problems and we've been delighted. It also addressed our major issue of needing subscription preferences that could be managed by the customer... up to this point they could either universally opt out or opt in, but they couldn't take control of their own subscriptions. Act-On has that capability standard and you can customize it like crazy. It's working for us, very well.
UPDATE: After a year of using ActOn, we've discovered some hurdles that are difficult to overcome. ActOn can only build lists off two objects in Salesforce--Leads and Contacts. To send emails/automated programs based on information in any other object, including Campaigns, we have to create a report in Salesforce and then bring in the results to ActOn. It makes things pretty complicated, but we're working through it.
Sue Maldonado | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is being used by the marketing department in our company. It is being used to organize our content and our e-communications to our marketing research audiences. The system is useful for high-quality, segmented communication. We deploy the automation solutions for webinars and event registrations and engagement with our online content and for general automated communication by our team of users.
Meghan Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is primarily used by our marketing department, but the sales team is also closely involved. It's been critical for regrouping all of our marketing activities into one place, providing better visibility and enabling us to better construct marketing funnels. Now we can easily segment based on behavior and/or profile to send targeted messages. The sales team has greatly enjoyed the ability to track a prospect's activity across marketing activities e.g. the website, email campaigns, webinars and more.
Pamela Colby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We signed on with Act-On in early 2016 and are very pleased with our experience so far and we've only just begun! The Act-On team helps walk you through the process and keeps you on track with your implementation goals. Plus their support team is quick to respond with your questions and troubleshooting needs. So much helpful information is at your fingertips with their webinars, on-demand courses and white pages.
Johanna Adolfsson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our initial purpose with Act-On was to improve our work with leads - before we had no clear overview or strategy for potential new customers. We didn't really know how many leads we had in the pipeline and definitely did not have a strategy in place on how to nurture them. However we have now also moved over many of our regular marketing activities to Act-On and been able to gather our work in a better way compared to before when we had many different systems.
Regina Kosa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
At the moment the marketing team uses Act-On for email marketing and sending out surveys. It helps us with creating and sending more personalised and targeted emails with a better response rate than we had before.

We are planning to integrate Act-On with our bespoke CRM system so that we could also use it for lead generation and nurturing as well as sending our proposal emails via Act-On.
February 23, 2016

Act-On-It!

Amanda Hurley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Business Development and Marketing teams of MedXM use Act-On for email marketing purposes. We are able to create and implement content announcements, press releases, trade show outreach and so on to support the sales efforts of MedXM. The Business Development team is able to utilize and track their own personal emails through Salesforce with Act-On, making it easier for the team to capture and nurture their leads.
Brigitte Klaube | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is user friendly and works in conjunction with SalesForce. This makes tracking e-mails easy and their reports are extremely easy to read. In addition, it protects you from e-mailing opt-outs and bounced e-mails. I have found their training sessions very helpful and customer service is fantastic. I would highly recommend any company who uses e-mail to reach their prospective clients try Act-On.
Stephanie Dowell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our marketing department is using Act-On for email marketing (internal and external), lead nurturing campaigns, form development, web behavior tracking, lead scoring, and A/B testing of subject lines, content and form layout. It allows the marketing department to be more efficient by automating many tasks.

Act-On is integrated with Salesforce so our sales team uses it to review the behavior of their leads before making contact. They also use the daily website prospector report to monitor website interaction. Lead scoring helps prioritize which leads to contact first, making the best use of their time.
Eric Kinaitis, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is used by me primarily as an email-marketing tool as well as a form submission tool. It works in conjunction with Salesforce and our existing website. Having used other email marketing tools, I find it easily outclasses much of what I worked with in my past. It is easy to use while still having many additional features that I am still scratching the surface of.
February 02, 2016

Act-On is AWESOME

Brett Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Act-On as a marketing team to send out one-off emails, drip campaigns, landing pages, forms, track web behavior, and assign lead scores. Soon, our sales team will be making of use of Act-On to track hot leads as they come in and are assigned. The problem being solved is we needed more leads, more targeted campaigns, and easy follow-up to convert more leads. Act-On makes all of this possible.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is being used by our sales team as it sits in their Salesforce view and is also used by marketing to monitor activities and lead scoring. It is mainly being used by those two departments. What we do in management is pull reports to monitor activity. It is a great way to see our engagement with our customers.
Alex Scoble, CMO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use ACT-ON as our primary ESP for our marketing and IT departments. ACT-ON allows us to properly segment and A/B split [test] our entire database. This is extremely crucial due to our worldwide audience and their individual send requirements.
Francisco Ryder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
I use Act-On for several marketing and sales activities, like email marketing, lead nurturing, lead scoring and website prospecting. To know what person is coming to our websites and to know what that person is looking for is a great advantage in order to understand what leads should we prioritize our focus on. If correctly configured we know what is the best time to talk to our leads. The daily digest and alerts, allow us to get the info to improve our conversions into customers. The new landing page also allow us to create content in a very easy and fast way. It's a very intuitive tool with constant improvements.
Marc Laughlin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We integrated Act-On into our marketing plans at a B2B startup to engage, nurture and qualify our customers’ prospects based on their behavior, and with as much automation as possible. We wanted, and were successful within 30 days of purchase, to attract, nurture and capture leads for sales follow-up based on how they engaged with our drip e-mail outreach, the related hosted landing pages and forms, and downloads of our whitepaper content. After working with the software for three months, and with the guidance of their support team, we are continuing to find new ways to use the platform to address marketing problems, like tracking traffic coming from inbound channels including AdWords.
Harold Klaassen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Since we are an inbound marketing agency, we use Act-On across our small organization. We also help our customers implement it. We act as an external marketing department, we provide training and use of best practices. Act-On makes it easy to engage with leads and prospects 1-on-1. We have learned that by using tools like lead scoring, segmentation and drip campaigns, businesses keep growing on a structural basis.
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