ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Popular Features
- Automated workflow (215)8.181%
- Product usage (215)8.080%
- Customer health scoring (220)8.080%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…
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- Competitors
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar Customer Education LMS
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.8.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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Reviews
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While ClientSuccess has a more intuitive UI and account health scoring model, I believe that ChurnZero is the more powerful and capable tool overall.
I compare ChurnZero to Salesforce because of the flexibility of the platform and the powerful reporting tools. The ability to set specific events and milestones for your clients is instrumental to having a better idea of how successfully your clients are adopting your services. I would say that ChurnZero is easier to use and to learn overall than Salesforce and that the team behind the product is a huge boon for learning and setting up the platform.
June 09, 2022
A General Review of ChurnZero
Score 10 out of 10
Vetted Review
Verified User
In comparison to what I have been using in the past, ChurnZero sets the bar for customer interaction. With the ease of access and cross-department compatibility, it's been refreshing to have a service that makes it that much easier to identify any trends from my clients. Great software that when stacked against the competition is the clear winner.
May 31, 2022
ChurnZero - The Gift That Keeps on Giving
Pendo is a more product manager-focused tool, it doesn't have an easy way to do health scores.
May 27, 2022
A top notch CS platform
Similar but ChurnZero is more focused on customer success managers, as HubSpot CRM feels more as a tool for all departments.
May 13, 2022
En Route to Zero Churn with Churn Zero
May 04, 2022
Best of Breed Customer Success Platform
Gainsight CS and Gainsight PX are both amazing platforms in their own right, but the integrations between the two are still (many years post-acquisition of aptrinsic) just okay. Gainsight is certainly moving in the right direction, with its acquisition of inside for example. But the behemoth platform is still a few years away from being a true single pane of glass. From an ops perspective, seeing that ChurnZero had many of these elements married into a single platform was comforting. Things just work and the UX/UI greatly benefits from having the tools integrated. Where in Gainsight, if I wanted to make a multi-channel touch campaign within Journey Orchestrator, I'd need to set aside at least an hour (if not more - if the audience for that JO was going to be complex) to build out a proper journey. ChurnZero makes building these journeys extremely easy. Even the building of audiences is easy. In fact, the Segments feature alone within ChurnZero is just lightyears better than what I was working on within Gainsight, plus it's something I was able to empower my CSMs to be able to use.
I like ChurnZero better because of the layout and features, everything just seemed to work better, and the price
March 30, 2022
CS Automation Software You and Your Team Will Enjoy!
ChurnZero was feature-rich and had everything we needed (Totango was lacking in key features such as displaying a journey to a customer and having them follow along). ChurnZero was way more financially approachable than Gainsight. ChurnZero also was much more of a CS platform than Monday. Monday is a great project management tool but definitely not a CS tool. Salesforce's solution was also much more of a project manager than a CS automation tool.
March 28, 2022
ChurnZero is my Hero!
Score 7 out of 10
Vetted Review
Verified User
ChurnZero has better UX/UI. Same complex configuration capability with easier use-case functionality.
March 14, 2022
Successful Customer Success with Churn Zero
Similar, but ChurnZero was a better price point for all that it offers.
- Freshsuccess (formerly Natero)
Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.
March 03, 2022
ChurnZero, one churn score to rule them all
I wasn't involved in the buying process. I know cost was a factor.
February 28, 2022
Best AM/CSM platform on the market that I have used
I have used Gainsight in the past workplace. In full transparency, the platform is excellent too, but the previous workplace did not correctly implement it. None of these platforms are plug-and-play and go about your business. You have to collaborate with different internal teams to make it work in the long run.
January 13, 2022
Love CZ!
We (our team) were able to manage everything through this solution and did not need an admin.
December 29, 2021
Perfect solution you can mature into!
Others either did not have the capabilities we knew we would need to grow into or were too mature for our organization to adopt/add enough value in the short term to justify purchasing. ChurnZero can be deployed simply with minimal features & functions adopted by a team, but still add value in the contact & account follow-up capabilities, like contact plays & active survey techniques. It is quick to demonstrate insight to management as well as operational services & support associates.
December 07, 2021
ChurnZero Platform Usability
We have only utilized HubSpot for CRM functionality, not specific Customer Success Management.
November 30, 2021
ChurnZero Certainly Leaves Zero Doubt
ChurnZero is way more customizable than the other platforms that I have used in the past. It also goes above and beyond in terms of fields and information that can be input into each account to analyze the overall health and upcoming renewal status. Salesforce does not have a good UI that makes it easy to use, and Microsoft Teams is not customizable at all and does not provide an elaborate array of fields to choose from to complete the overall client health status. The dashboard and UI on CZ are also incredibly user-friendly and intuitive. It looks clean, easy to use, and is highly customizable.
November 16, 2021
Great for segmenting
- Zendesk Sell (formerly Base CRM)
I used Zendesk Sell at another organization. I didn't make the choice to use ChurnZero at my current organization, but it does feel more robust. Zendesk Sell does allow you to track opens/clicks and I wish that ChurnZero had that.
November 01, 2021
I recommend for all Customer Success Teams - easy, accurate data on customer health, user friendly
It was not in my job description to research other products.
October 26, 2021
ChurnZero Review
October 20, 2021
Consider ChurnZero - You Won't Regret It
As our organization grows there's always another solution to incorporate/replace in our tech stack. That said, ChurnZero has beaten its competitors/similar product offerings time and time again. It's the most cost-effective solution from all perspectives and will continue to be a key element in our tech stack as our organization continues to grow.