Skip to main content
TrustRadius
TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Read more
Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
Continue reading

TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
Continue reading

TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
Continue reading

TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
Continue reading
Read all reviews

How TeamViewer Differs From Its Competitors

Security

We use single sign-on, TFA, HIPAA SOC2 for secured access to client servers. Without these features, the client does not feel secured and this is a practical cause in the world of cyber threats.
Continue reading

Ease of Implementation

the implementation of team viewer was very fast, no time for adoption. just install it on remote computer and install the assistant version. i think that 10 is the rate that best evaluate team viewer because is very fast and easy, and also the remote user loves it beacause of it's easy to use
Continue reading

Security

unfortunately we do not use any of these security features. In the future we want to use two factor autentication to avoid fraudolent assistant on the pc of our agents
Continue reading

Security

This is not applicable to us. We have not needed to use these features. Though, as our customer base is increasingly aware of compliance issues, we will continue to evaluate our necessity for it. We've always tried to keep security in mind in everything we do in our business so we look forward to …
Continue reading

Security

We have not taken advantage of the single sign on feature. I don’t know how that impact it because I have downloaded the app and I don’t ever have to log in as it always keeps me logged into my account. If it did require me to log out and log back in then that would be helpful.
Continue reading

Security

Mmmm, I wasn't aware of those features, we usually only use the two factor authenticator, that help us to avoid possible hacker attacks, the only thing is that, if the user doesn't have his phone handy or other way to identify himself, it can be almost impossible to log in.
Continue reading

Ease of Implementation

I would give TeamViewer an 8.5 as I am really satisfied with the system we use for clients who do not have Teams or need support on their websites also it needs a bit of work to be done to get sound suppression so that the background noise does not get picked up.
Continue reading

Security

The security features are very helpful to make sure that only the right people get access to the workstation. The two factor authentication and access card features are particularly helpful.
Continue reading

Ease of Implementation

I implemented my TeamViewer personally and am more than grateful for the support I got that made me even upgrade my license as I initially bought the wrong license but was guided on which license best suited my type of work. The licensing team guided me well, and I am more than satisfied with the …
Continue reading

Ease of Implementation

TeamViewer is easy to deploy.

The sales process is frustrating I suppose due to the convoluted and expensive licensing process. Why does SSO have to cost so much!

Find an alternative product that doesnt charge a premium for SSO.
Continue reading

Security

Whilst Teamviewer does tick all the security boxes these are "advanced" security features are overpriced. SSO lacking in lower cost plans. Charging to secure your product seams unfair when its inherently insecure in most most basic and least expensive guise. Our organization has found an …
Continue reading

Premium Support

Our company has purchased Teamviewer perpetual license and we use it for assisting several of our customers. Teamviewer is one of the best remote supprt application as it is very convenient to use particularly in unattented remote access, file transfers, reconnecting after remote system boot. It …
Continue reading

Security

I'm a huge fan of the multi-factor authentication. The additional security goes a long way into feeling and being more secure. HIPPA and SOC compliance make sure we stay above board, and we know that we can trust the company. Multifactor is deployed and keeps us IT people from going crazy.
Continue reading

Ease of Implementation

Unless you pay even more, you are on your own regarding implementation. TeamViewer does provide a support team and documentation, but for small businesses, you should expect to do most of the deployment and implementation yourself.
Continue reading

Security

TeamViewer's security capabilities are adequate, and we are able to pass security audits because they have always been first to implement better security processes. In practice, their security has become clunky and actually made it difficult to support users. They have rate-limiting on …
Continue reading

Ease of Implementation

The implementation of TeamViewer was very successful and satisfied my company's necessities. The price was a bit too high for my standards, but it still does the job. Great software to use especially for big organizations since it is well-managed in the software itself. Still, if you're looking …
Continue reading

Security

It is a great way of securing access to resources, implementing two-factor authentication and the single-sign on is a great feature for simplicity and use for everyday users. I still find that there are better solutions out there but it is a great compromise for the various normal types of uses.
Continue reading

Security

We use a basic version where we authorize sessions per session. Sometimes we use two factor authentication, but it is not standard.<br><br>Suppliers don't have permanent access to our company resources. All the sessions are started by our IT staff and supervised to comply with company rules.
Continue reading

Ease of Implementation

I would give the TeamViewer implementation process a 10 because It was a smooth process. Our IT department just loaded out the software to all company computers and we haven’t had any issues with using it. It is all flawless and runs rather smooth.
Continue reading

Security

We usually use the two factor authentication with TeamViewer which is great to make sure no random person is trying to join our company server. It involves intentional access from employee owner of a specific laptop/desktop and the IT department. We do recommend that employee owner of the specific …
Continue reading

Security

Security is a hot word currently; millions of hacking attempts are made every day against you, so the usual authentication standards are mandatory, as well as regular updates, and TeamViewer provides it all.
Continue reading

Ease of Implementation

The implementation of TeamViewer was actually immediate, and it began to be used from day one, as it was a well-known tool, and the technicians were already familiar with its use. If I had to give it a rating, I would give it a nine just because of the cost of its license, which perhaps for our …
Continue reading

Ease of Implementation

Implementation is very easy - even on the small scale a manual installation is quick to get the computer assigned to the account, and has a big benefit of working behind a NAT/firewall without port forwarding. The UI is pretty self explanatory so IT users required little to no training when …
Continue reading

Security

As a small organization our security requirements aren't very stringent, but I still appreciate the basics like two-factor authentication which makes me feel a lot more confident that our endpoints are protected against unauthorized control.
Continue reading

Ease of Implementation

The implementation and startup of Teamviewer were very quick and easy. We could have used it as a cloud-based tool only, but we wanted to utilize the quickstart executable on our computers for ease of use. Once the agent is on the computer and you have the admin side started up, you are ready to go.
Continue reading

Security

We have not utilized these features as we do have our users start the program when they need help and terminate it at the end of the session. When our admins log into the cloud dashboard, we utilize two-factor authentication, but that is the only time advanced security is used.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
View more videos
Return to navigation

Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
Return to navigation

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2489)

Attribute Ratings

Reviews

(26-50 of 483)
Companies can't remove reviews or game the system. Here's why
January 24, 2024

The best remote support application ever.

Rohit Kumar | TrustRadius Reviewer
Rohit Kumar
Director HR
MNR Solutions Private limited (Human Resources, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote screen sharing- since we are working with a large team, we need to manage the system. TeamViewer does it.
  • Installing new applications remotely and Safely.
  • Troubleshooting the IT and application issues like emails are not syncing. Failure of Excel loading etc.
  • Video Support within the application would be highly recommended.
  • Software can be more lighter.
  • The login to other system should be done by OTP rather then session passwords or long codes.
January 23, 2024

TeamViewer the Future of Support

Verified User
Analyst in Customer Service
Education Management Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Windows updates
  • teaching / showing customer process..
  • logging in a admin
  • the updates are not always easy or straightforward.
  • 2fa with share codes would be awesome..
  • road map of product updates
January 23, 2024

TeamViewer: Unleashing power of Remote Colloboration

Verified User
Contributor in Engineering
Computer Hardware Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Collaboration: great SECURE access of shared documents in real-time
  • Streamline collaboration on projects
  • ensuring secure access to specific documents to authorized memebers only.
  • Resolving techincal issues remotely.
  • Performance issues in low-bandwith situation / slow-internet connections
  • Missing project management integration
  • Absense of offline functionalaity to work offline
  • Missing customization options for users per their needs and interface
January 23, 2024

Dear TeamViewer - You Need More Price Options

RA
Renee A Freireich
Consultant
Before & After Consulting (Information Technology & Services, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • makes it easy to help clients
  • assist any time anywhere even from my phone
  • help troubleshoot issues with other support companies even when I am not there.
  • smaller packages for smaller businesses.
  • Charge less money.
  • Change that awful new interface
January 23, 2024

Secure Remote Access through TeamViewer

Verified User
Employee in Professional Services
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • By using TeamViewer, our IT support team has been able to solve the problems very quickly
  • Since we can refresh the password, the security of the session is assured, so the same IT support consultant can no longer access my PC with the same password.
  • Files can be moved and copied through out the PCs, so that the required files, tools can easily be moved and installed through the session
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
January 23, 2024

Good for desktop to desktop, but lacks easy web access

Verified User
Administrator in Information Technology
Law Practice Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Ease of access from desktop app
  • Announcing presence of support to host
  • Easy to add a new one-time connection
  • To use the web app, the desktop app has to be installed - this means on vacation, I still have to bring my laptop
  • There are regular instances when all machines are connected to the internet but TeamViewer says the user is offline
January 23, 2024

Core TeamViewer product is excellent, have struggled with Backup

Verified User
Vice-President in Product Management
Education Management Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote desktop connection
  • Access across known, internal networks
  • Access across unknown, external networks
  • TeamViewer backup has not lived up to expectations
  • Backups fail to generate
  • Intermittent difficulty accessing backups
  • Frustrating support with TeamViewer backup
January 23, 2024

TeamViewer is the best tool for remote access

Verified User
Employee in Product Management
Market Research Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It is quite useful for installing new software.
  • It also allows us to access remote devices from both computers and mobile devices.
  • There is adequate security on the connection to prevent access by anyone.
  • It allows us to quickly change the password and generate it randomly without any delay.
  • I will suggest adding a feature that can generate passwords randomly within a timeframe that is set by the user so that it is more secure.
  • You can focus on increasing the speed at which files are transferred.
January 22, 2024

Getting things done greatly in a remote working environment through TeamViewer.

Verified User
Employee in Information Technology
Information Technology and Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote access without lag.
  • Full screen sharing accessibility.
  • Easy to connect options.
  • It would be great to have one admin able to connect and address multiple users if there is a similar issue at multiple systems by taking remote access.
January 22, 2024

TeamViewer - Best Way to Remote Monitor Your Team and Clients

Sharif Shibly Sadique | TrustRadius Reviewer
Sharif Shibly Sadique
Director Strategy and Projects
Ethics Advance Technology Limited (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Accessing a remote desktop, laptop, server or network device
  • Remote guidance to customers by taking over the laptop or desktop of the customers
  • Supporting through NOC during weekends and holidays
  • Helping a young recruit remotely while supporting a client
  • Checking office servers from a remote location
  • The online meeting feature needs improvement
  • File sharing needs to be improved
  • A trail log of all the access and changes done during remote support
January 19, 2024

Solid tooling

Verified User
C-Level Executive in Information Technology
Food & Beverages Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Secure connection
  • Ease of use
  • Stable
  • Requires knowledge to prevent security issues (leave session open/unattended)
  • Users can sometimes be a bit overwhelmed
  • Integration with teams
January 19, 2024

TeamViewer - Excellent for small business

Verified User
Manager in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Ease of downloading single use for end user
  • tracking all clients through login screen
  • open new cases
  • put customer at ease when logging in remotely
  • Streamlining existing clients
  • integration into outlook
  • when a user has multiple screens, being able to see all at once rather than having to scroll through to find what you're looking for
January 19, 2024

TeamViewer review

Verified User
Technician in Customer Service
Telecommunications Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Responsiveness
  • Stability
  • Ease of use
  • Sometimes it will just kick you out and then it won’t connect anymore.
  • I like the sessions if the direct connect fails.
January 19, 2024

TeamViewer is a lifesaver!

Verified User
Partner in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • remote technical support
  • ease to use for the user and the support team
  • convenient and non invasive
  • I wish it could have more funcionalities or control
  • sometimes it freezes with no reason
  • it can be quite expensive
  • sometimes you don't know who is checking your computer remotely, could be a scammer
January 19, 2024

Wonderful communication Software

BF
Brandon Furtado
Software Developer
Clerkswell (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • setting up meetings
  • easy joining
  • awesome support
  • remote access can be used for malpractices such as hacking and ransomware.
  • the black screen feature is a major disadvantage which gives the user access to black the screen of the remote-connected devices hiding background processes.
  • requires strong bandwidth for video connection.
January 19, 2024

A fast and easy-to-use application for remote access

Verified User
Employee in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Fast and easy-to-use
  • File transfer is particularly helpful
  • Good for collaboration as well
  • Tends to get slow sometimes
  • If both machines have a different screen resolution then the image gets distorted
January 19, 2024

My TeamViewer Journey.

Verified User
Consultant in Finance and Accounting
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Connection to remote users over non consistent connection.
  • The screen resolution is very good making it very clear to work on remote machines.
  • It has a lot of interactive options when working remotely that enable you to work and interact with the client remotely.
  • I like the window after you close a connection that enables you to write a brief summary of your closed connection.
  • Am new to TeamViewer and still exploring the application.
Return to navigation