Skip to main content
TrustRadius
Fullstory

Fullstory

Overview

What is Fullstory?

FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer…

Read more
Recent Reviews

TrustRadius Insights

FullStory is a versatile tool that is relied upon by various teams, including customer support, product management, engineering, and …
Continue reading
TrustRadius Insights
TrustRadius Insights

FS is great!

8 out of 10
March 14, 2023
Incentivized
Helps understand edge cases and bad product behavior for our end users. Also assists in recreating temporary complaints and gaining useful …
Continue reading

Great product.

10 out of 10
March 07, 2023
Incentivized
We use Fullstory to watch users utilize new features, measure funnels for trial sign up to paying customers, look for performance issues, …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Session Recording and Replay (47)
    9.7
    97%
  • User Segmentation (42)
    8.2
    82%
  • Heatmap tool (36)
    7.4
    74%
  • Click analytics (43)
    7.2
    72%

Reviewer Pros & Cons

View all pros & cons
Verified User
Analyst in Product Management
Information Technology & Services Company, 201-500 employees
Verified User
Former Employee in Product Management
Internet Company, 51-200 employees
Return to navigation

Pricing

View all pricing

Free

$0.00

Cloud

Business

Contact Sales

Cloud

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.fullstory.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

5.2
Avg 7.7

Results and Analysis

Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.

7.6
Avg 8.8
Return to navigation

Product Details

What is Fullstory?

FullStory is a Digital Experience Intelligence (DXI) platform that combines rich product analytics, robust session detail, and collaboration tools to deliver real-time insights that uncover opportunities on web and mobile experiences.

WHAT CAN BE DONE WITH FULLSTORY:

  • Proactively understand what is happening on a website, digital products, and mobile app with a complete digital experience data.
  • Discover why things are happening with qualitative information from robust session details.
  • Collaborate with tools designed to streamline workflow, share information, and drive meaningful action across UX, engineering, and product teams.
  • Better understand customer engagement, analyze behavioral data, identify opportunities for conversion, and creating impactful digital experiences.

FullStory aims to help brands to increase revenue through better conversion rates, improved organizational efficiency, and boosted customer growth and retention.

Fullstory Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: AI-powered recommendations
  • Supported: Multi-channel customer feedback collection

Results and Analysis Features

  • Supported: Heatmap tool
  • Supported: Click analytics
  • Supported: Scroll maps
  • Supported: Form fill analysis
  • Supported: Conversion tracking
  • Supported: Goal tracking
  • Supported: Funnel Analysis
  • Supported: Session Recording and Replay
  • Supported: User Segmentation

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile
  • Supported: Mobile App Analytics

Security and Administration Features

  • Supported: Platform single sign-on (SSO)
  • Supported: GDPR compliance
  • Supported: Secure web hosting
  • Supported: Audit logs

Additional Features

  • Supported: User Trends
  • Supported: Event Funnels
  • Supported: Dev Tools
  • Supported: Sentiment Signals
  • Supported: Dashboards
  • Supported: Session Notes
  • Supported: Webhooks
  • Supported: Data Export
  • Supported: Network Requests
  • Supported: Page Speed Metrics
  • Supported: Alerts
  • Supported: Exclude Sensitive Data
  • Supported: Custom Events
  • Supported: Shareable Session Links
  • Supported: Watched Elements
  • Supported: Custom Conversion Analysis
  • Supported: Priority Support Queue
  • Supported: Restrict by IPS, User Agent, or Location
  • Supported: SAML Single Sign-on
  • Supported: Consent API
  • Supported: FS.Identify API
  • Supported: Multi-org Management
  • Supported: Entry & Exit Page Data

Fullstory Screenshots

Screenshot of a custom dashboard to visualize data.Screenshot of FullStory's session replay, combined with dev toolsScreenshot of FullStory Conversions, used to illuminate problems in the digital experienceScreenshot of Fullstory for mobile appsScreenshot of FullStory search and segmentationScreenshot of quality insights on the most valuable pages

Fullstory Videos

FullStory Differentiated Data
Why Digital Experience Intelligence works for retail teams
Why SaaS product leaders choose FullStory

Fullstory Integrations

Fullstory Competitors

Fullstory Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools. The FullStory analytics engine automatically indexes digital interactions with sites or apps to empower teams to measure, validate, and act on each experience at scale. FullStory also boasts robust privacy tooling so users can manage privacy, consent, and selective exclusion of on-screen text.

Fullstory starts at $0.

Hotjar, Contentsquare, and Quantum Metric are common alternatives for Fullstory.

Reviewers rate Session Recording and Replay highest, with a score of 9.7.

The most common users of Fullstory are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(142)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FullStory is a versatile tool that is relied upon by various teams, including customer support, product management, engineering, and sales, to track user interactions, identify pain points, troubleshoot issues, and improve the overall user experience. Customer support teams find FullStory helpful in investigating and understanding customer experiences on their websites or apps. The software's segmentation feature allows users to assess user interactions with web pages and identify areas for improvement. Product managers depend on FullStory to understand how users interact with features and identify pain points. Engineering teams benefit from FullStory's console events tracking feature when resolving bugs. Additionally, FullStory complements Google Analytics by providing detailed insights into user activity on each page, enhancing the customer experience. UX researchers utilize FullStory's heatmapping feature to gain a comprehensive understanding of how consumers interact with experiences. Overall, FullStory is a valuable tool that empowers businesses to improve customer experience and optimize their product offerings.

Based on user reviews, the most common recommendations for FullStory are to utilize its metrics tools and session playback, compare it to other tools to ensure it meets all needs, and approach it with a specific goal or hunch in mind.

Users suggest taking advantage of FullStory's metrics tools and session playback feature to gain insights into user behavior and prioritize necessary changes. They also advise comparing FullStory to alternative tools to evaluate which features and pricing structures align best with their requirements. Additionally, users recommend approaching FullStory with a specific goal or hypothesis in mind to make the most of its capabilities. These recommendations can help users understand how FullStory can support their team and enhance their understanding of user interactions.

Attribute Ratings

Reviews

(1-25 of 50)
Companies can't remove reviews or game the system. Here's why
November 01, 2023

FullStory Review as a Product Analyst

Verified User
Analyst in Product Management
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
46%
4.6
Product usage analytics
90%
9.0
Customer experience dashboard
60%
6.0
Customer journey mapping
80%
8.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
63.33333333333333%
6.3
Heatmap tool
90%
9.0
Click analytics
90%
9.0
Scroll maps
100%
10.0
Form fill analysis
90%
9.0
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
32.5%
3.3
Responsive Design for Web Access
80%
8.0
Mobile Application
50%
5.0
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
May 23, 2023

Good for observing weird user behavior

Verified User
Former Employee in Product Management
Internet Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Fullstory Feature Ratings
Customer experience management (5)
N/A
N/A
Product usage analytics
N/A
N/A
Customer experience dashboard
N/A
N/A
Customer journey mapping
N/A
N/A
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
N/A
N/A
Heatmap tool
N/A
N/A
Click analytics
N/A
N/A
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
N/A
N/A
User Segmentation
N/A
N/A
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
April 21, 2023

Great solution with good features with pricing that might consider rethinking

Verified User
C-Level Executive in Research & Development
Marketing & Advertising Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
56%
5.6
Product usage analytics
80%
8.0
Customer experience dashboard
80%
8.0
Customer journey mapping
60%
6.0
AI-powered recommendations
60%
6.0
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
50%
5.0
Heatmap tool
70%
7.0
Click analytics
60%
6.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
70%
7.0
Goal tracking
N/A
N/A
Funnel Analysis
70%
7.0
Session Recording and Replay
100%
10.0
User Segmentation
80%
8.0
Mobile Capabilities (4)
45%
4.5
Responsive Design for Web Access
50%
5.0
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
50%
5.0
Mobile App Analytics
80%
8.0
Security and Administration
N/A
N/A
March 14, 2023

Integral Tech Support Tool.

Alexander D. Webber | TrustRadius Reviewer
Alexander D. Webber
Office Support Manager
Gladly (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (3)
93.33333333333334%
9.3
Product usage analytics
100%
10.0
Customer experience dashboard
90%
9.0
Customer journey mapping
90%
9.0
Results and Analysis (8)
35%
3.5
Click analytics
100%
10.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
80%
8.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 14, 2023

FS is great!

Verified User
Manager in Customer Service
Marketing & Advertising Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
N/A
N/A
Product usage analytics
N/A
N/A
Customer experience dashboard
N/A
N/A
Customer journey mapping
N/A
N/A
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
10%
1.0
Heatmap tool
N/A
N/A
Click analytics
N/A
N/A
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
90%
9.0
User Segmentation
N/A
N/A
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 14, 2023

10/10 meows from us!

AB
Adrienne Bienapfl
QA Engineer
Kitty Poo Club LLC (Marketing & Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (4)
62.5%
6.3
Product usage analytics
100%
10.0
Customer experience dashboard
100%
10.0
Customer journey mapping
50%
5.0
AI-powered recommendations
N/A
N/A
Results and Analysis (9)
73.33333333333333%
7.3
Heatmap tool
100%
10.0
Click analytics
100%
10.0
Scroll maps
100%
10.0
Form fill analysis
100%
10.0
Conversion tracking
60%
6.0
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
90%
9.0
Responsive Design for Web Access
100%
10.0
Mobile Application
100%
10.0
Dashboard / Report / Visualization Interactivity on Mobile
100%
10.0
Mobile App Analytics
60%
6.0
Security and Administration
N/A
N/A
March 08, 2023

Seamlessly scaling the User Behavior Analytics for a High Growth Startup

Verified User
C-Level Executive in Product Management
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
48%
4.8
Product usage analytics
90%
9.0
Customer experience dashboard
90%
9.0
Customer journey mapping
60%
6.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
66.66666666666667%
6.7
Heatmap tool
90%
9.0
Click analytics
90%
9.0
Scroll maps
90%
9.0
Form fill analysis
70%
7.0
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
80%
8.0
Session Recording and Replay
100%
10.0
User Segmentation
80%
8.0
Mobile Capabilities (4)
80%
8.0
Responsive Design for Web Access
80%
8.0
Mobile Application
80%
8.0
Dashboard / Report / Visualization Interactivity on Mobile
80%
8.0
Mobile App Analytics
80%
8.0
Security and Administration
N/A
N/A
March 08, 2023

Amazing product features and customer support

Verified User
Employee in Engineering
Consumer Goods Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
74%
7.4
Product usage analytics
100%
10.0
Customer experience dashboard
100%
10.0
Customer journey mapping
90%
9.0
AI-powered recommendations
80%
8.0
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
66.66666666666667%
6.7
Heatmap tool
50%
5.0
Click analytics
80%
8.0
Scroll maps
90%
9.0
Form fill analysis
90%
9.0
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
90%
9.0
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 08, 2023

Essential to getting the FullStory

Verified User
Professional in Marketing
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
60%
6.0
Product usage analytics
100%
10.0
Customer experience dashboard
100%
10.0
Customer journey mapping
100%
10.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
74.44444444444444%
7.4
Heatmap tool
80%
8.0
Click analytics
100%
10.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
100%
10.0
Goal tracking
90%
9.0
Funnel Analysis
100%
10.0
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Love the Full Story that Fullstory brings.

KC
Kyle Crowther
Product Manager
Christopherson Business Travel (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
72%
7.2
Product usage analytics
80%
8.0
Customer experience dashboard
80%
8.0
Customer journey mapping
100%
10.0
AI-powered recommendations
50%
5.0
Multi-channel customer feedback collection
50%
5.0
Results and Analysis (9)
86.66666666666666%
8.7
Heatmap tool
100%
10.0
Click analytics
90%
9.0
Scroll maps
80%
8.0
Form fill analysis
80%
8.0
Conversion tracking
100%
10.0
Goal tracking
80%
8.0
Funnel Analysis
80%
8.0
Session Recording and Replay
100%
10.0
User Segmentation
70%
7.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Get some empathic insight with Fullstory.

Verified User
Director in Product Management
Financial Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (2)
55%
5.5
Product usage analytics
60%
6.0
Customer experience dashboard
50%
5.0
Results and Analysis (8)
85%
8.5
Heatmap tool
90%
9.0
Click analytics
90%
9.0
Scroll maps
90%
9.0
Form fill analysis
90%
9.0
Conversion tracking
60%
6.0
Funnel Analysis
60%
6.0
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Fullstory has made customer detectivework EASY!

Alice D'Orlando | TrustRadius Reviewer
Alice D'Orlando
Project Manager in Product Management
Nurture Life (Food & Beverages, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
72%
7.2
Product usage analytics
70%
7.0
Customer experience dashboard
70%
7.0
Customer journey mapping
80%
8.0
AI-powered recommendations
70%
7.0
Multi-channel customer feedback collection
70%
7.0
Results and Analysis (9)
28.88888888888889%
2.9
Heatmap tool
N/A
N/A
Click analytics
70%
7.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
90%
9.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

FullStory kept our ear to the ground

Michelle Gibson | TrustRadius Reviewer
Michelle Gibson
Product Manager
MustHaveMenus (Internet, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
54%
5.4
Product usage analytics
100%
10.0
Customer experience dashboard
70%
7.0
Customer journey mapping
100%
10.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
41.11111111111111%
4.1
Heatmap tool
70%
7.0
Click analytics
100%
10.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Great product.

Verified User
C-Level Executive in Product Management
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
84%
8.4
Product usage analytics
100%
10.0
Customer experience dashboard
80%
8.0
Customer journey mapping
70%
7.0
AI-powered recommendations
70%
7.0
Multi-channel customer feedback collection
100%
10.0
Results and Analysis (9)
82.22222222222221%
8.2
Heatmap tool
90%
9.0
Click analytics
100%
10.0
Scroll maps
80%
8.0
Form fill analysis
80%
8.0
Conversion tracking
70%
7.0
Goal tracking
70%
7.0
Funnel Analysis
70%
7.0
Session Recording and Replay
90%
9.0
User Segmentation
90%
9.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

This tool offers value but requires you to work for it.

Verified User
Executive in Engineering
Computer Software Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (4)
35%
3.5
Product usage analytics
70%
7.0
Customer experience dashboard
70%
7.0
Customer journey mapping
N/A
N/A
AI-powered recommendations
N/A
N/A
Results and Analysis (7)
48.57142857142857%
4.9
Heatmap tool
70%
7.0
Click analytics
N/A
N/A
Scroll maps
70%
7.0
Goal tracking
N/A
N/A
Funnel Analysis
60%
6.0
Session Recording and Replay
90%
9.0
User Segmentation
50%
5.0
Mobile Capabilities (3)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Wonderful tool to help understand your users.

Verified User
Team Lead in Engineering
Computer Software Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
32%
3.2
Product usage analytics
80%
8.0
Customer experience dashboard
80%
8.0
Customer journey mapping
N/A
N/A
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
45.55555555555556%
4.6
Heatmap tool
80%
8.0
Click analytics
90%
9.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
80%
8.0
Goal tracking
80%
8.0
Funnel Analysis
N/A
N/A
Session Recording and Replay
80%
8.0
User Segmentation
N/A
N/A
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Great tool with all you need.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
30%
3.0
Product usage analytics
N/A
N/A
Customer experience dashboard
80%
8.0
Customer journey mapping
70%
7.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
27.77777777777778%
2.8
Heatmap tool
N/A
N/A
Click analytics
80%
8.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
70%
7.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Full story review.

Verified User
Employee in Sales
Computer Software Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
N/A
N/A
Product usage analytics
N/A
N/A
Customer experience dashboard
N/A
N/A
Customer journey mapping
N/A
N/A
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
N/A
N/A
Heatmap tool
N/A
N/A
Click analytics
N/A
N/A
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
N/A
N/A
User Segmentation
N/A
N/A
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Wonderful software for playback sessions + analytics.

Verified User
Manager in Product Management
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
56%
5.6
Product usage analytics
80%
8.0
Customer experience dashboard
70%
7.0
Customer journey mapping
N/A
N/A
AI-powered recommendations
50%
5.0
Multi-channel customer feedback collection
80%
8.0
Results and Analysis (9)
58.88888888888889%
5.9
Heatmap tool
50%
5.0
Click analytics
70%
7.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
70%
7.0
Goal tracking
80%
8.0
Funnel Analysis
70%
7.0
Session Recording and Replay
100%
10.0
User Segmentation
90%
9.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 07, 2023

Understand your customer's full user journey with FullStory.

Verified User
Director in Research & Development
Computer Software Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
58%
5.8
Product usage analytics
60%
6.0
Customer experience dashboard
60%
6.0
Customer journey mapping
80%
8.0
AI-powered recommendations
40%
4.0
Multi-channel customer feedback collection
50%
5.0
Results and Analysis (9)
76.66666666666667%
7.7
Heatmap tool
70%
7.0
Click analytics
80%
8.0
Scroll maps
70%
7.0
Form fill analysis
90%
9.0
Conversion tracking
90%
9.0
Goal tracking
60%
6.0
Funnel Analysis
70%
7.0
Session Recording and Replay
80%
8.0
User Segmentation
80%
8.0
Mobile Capabilities (4)
62.5%
6.3
Responsive Design for Web Access
60%
6.0
Mobile Application
70%
7.0
Dashboard / Report / Visualization Interactivity on Mobile
50%
5.0
Mobile App Analytics
70%
7.0
Security and Administration
N/A
N/A
March 07, 2023

Quickly learn the "what" so that you can spend more time on they "why"

Verified User
C-Level Executive in Product Management
Automotive Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
48%
4.8
Product usage analytics
90%
9.0
Customer experience dashboard
80%
8.0
Customer journey mapping
N/A
N/A
AI-powered recommendations
70%
7.0
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
67.77777777777777%
6.8
Heatmap tool
80%
8.0
Click analytics
90%
9.0
Scroll maps
80%
8.0
Form fill analysis
70%
7.0
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
90%
9.0
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
50%
5.0
Responsive Design for Web Access
50%
5.0
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
50%
5.0
Mobile App Analytics
100%
10.0
Security and Administration
N/A
N/A
March 06, 2023

Critical to proper DX management

Verified User
Director in Product Management
Electrical & Electronic Manufacturing Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
40%
4.0
Product usage analytics
70%
7.0
Customer experience dashboard
30%
3.0
Customer journey mapping
20%
2.0
AI-powered recommendations
20%
2.0
Multi-channel customer feedback collection
60%
6.0
Results and Analysis (7)
58.57142857142857%
5.9
Heatmap tool
90%
9.0
Click analytics
60%
6.0
Scroll maps
40%
4.0
Goal tracking
10%
1.0
Funnel Analysis
70%
7.0
Session Recording and Replay
100%
10.0
User Segmentation
40%
4.0
Mobile Capabilities
N/A
N/A
Security and Administration
N/A
N/A
March 06, 2023

Fullstory at a medium size company

Verified User
Director in Product Management
Pharmaceuticals Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (4)
40%
4.0
Product usage analytics
50%
5.0
Customer experience dashboard
60%
6.0
Customer journey mapping
50%
5.0
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
25.555555555555554%
2.6
Heatmap tool
N/A
N/A
Click analytics
90%
9.0
Scroll maps
N/A
N/A
Form fill analysis
N/A
N/A
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
N/A
N/A
Session Recording and Replay
100%
10.0
User Segmentation
40%
4.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 06, 2023

FullStory is A User-Friendly Solution for Website Analytics and Bug-Fixing

Verified User
Employee in Product Management
Computer Software Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (4)
67.5%
6.8
Product usage analytics
90%
9.0
Customer experience dashboard
90%
9.0
Customer journey mapping
40%
4.0
AI-powered recommendations
50%
5.0
Results and Analysis (9)
90%
9.0
Heatmap tool
70%
7.0
Click analytics
100%
10.0
Scroll maps
90%
9.0
Form fill analysis
90%
9.0
Conversion tracking
80%
8.0
Goal tracking
80%
8.0
Funnel Analysis
100%
10.0
Session Recording and Replay
100%
10.0
User Segmentation
100%
10.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
March 06, 2023

A terrific time saver!

Caroline Keem | TrustRadius Reviewer
Caroline Keem
Product Design Lead
TimeDoc Health (Health, Wellness and Fitness, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fullstory Feature Ratings
Customer experience management (5)
38%
3.8
Product usage analytics
80%
8.0
Customer experience dashboard
70%
7.0
Customer journey mapping
40%
4.0
AI-powered recommendations
N/A
N/A
Multi-channel customer feedback collection
N/A
N/A
Results and Analysis (9)
56.66666666666667%
5.7
Heatmap tool
20%
2.0
Click analytics
100%
10.0
Scroll maps
10%
1.0
Form fill analysis
100%
10.0
Conversion tracking
N/A
N/A
Goal tracking
N/A
N/A
Funnel Analysis
90%
9.0
Session Recording and Replay
100%
10.0
User Segmentation
90%
9.0
Mobile Capabilities (4)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
Mobile App Analytics
N/A
N/A
Security and Administration
N/A
N/A
Return to navigation