Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
UltiPro Business Outcomes
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UltiPro Business Outcomes
UltiPro Business Outcomes
Ease of use is essential and it is for the most part. As a long time …
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
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UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
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UltiPro Business Outcomes
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UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(101-125 of 928)UKG Pro.....way to go
- Business Intelligence reporting
- Interface with third party vendor systems
- APIs to and from the WFM Time & Attendance module
One stop shop for HR-related processes and information
- It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
- It allows employees to complete their personal development plans and submit those to supervisors for approval.
- It provides employees with current compensation information, including W2s when available for the current tax year.
- The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
- Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
- There are a lot of menus to sift through, making it difficult to find information sometimes.
user friendly system for all....
- Reporting in Business Intelligence is friendly
- Transmission of payroll through gateway is seemless
- Fully integrated system is a plus
- Payment Services - NTR is non existent and cases not managed in a timely manner
- Time Management - updates cause issues with previously configure items
- Mobile App - Not as fluid as it should be for users
UKG Pro - The way to go for all your HR technology needs
- Payroll
- Core functionality
- Onboarding
- BI
- Time management functionality
- payment services
- Mobile App functionality
Happy Customer!
- Sell
- Knowledgeable Support Staff
- Reporting
- Bring back some of the old navigation functionality, i.e being able to navigate to sub-pages without having to start from the beginning. Navigating through favorites should have the same functionality as navigating from the menu.
- The better transition of ALM. Case maintenance became very slow, had to start escalating for them to get attention.
- Maybe this already happens, but give some companies the opportunity to review releases and provide feedback.
UKG Pro...on it's way to the top of the list for HRIS
- Ease of use
- Availability of learning tools
- Constant improvement, forward thinking on what the customer will need
- 1095 reporting. Last year we had to run all states instead of being able to run just CA
- BI has become more user friendly, I'd like to use more of the canned reports, but they don't always seem to be accurate
- I've had cases where I've asked someone to call me to resolve because it would only take a few minutes. The cases tend to go back and forth due to miscommunication and take much longer to resolve than they should.
You will have to put the work in to become a UKG Pro but the product offering makes it worth it!
- Product Offering
- Ease of Use
- Long-term growth capacity
- Customer Service
- Reporting ease of use
- Try not to do so much at once, it hampers the client and associate experience
UKG its as easy as 123
- User friendly
- Support
- Quick actions
- Easy transitions between desktop and the app
- Room for improvements on the app and what data you can research select
- Talent can be improved upon, sometimes not user friendly and there are lots of questions
Give it a try!
- Training and a knowledge base is accessible to customers
- Provides a robust reporting tool (Cognos)
- Payroll processing runs smoothly
- Continually looks to improve the system taking customer feedback to enhance the tools
- Collaborations with partners during implementation are needed. UKG Pro support should attend status meetings.
- The ability to approve time off requests directly from emails.
- Provide Administrators with proxy access to log in as users. This would assist in troubleshooting issues and reduce cases logged.
- Standard reports should have an output option in a database format, ie. CSV. Currently, if the output is basically pasted as the PDF format in an excel file which is not sufficient for sorting, filtering, pivots, etc.
- All support cases should be assigned within 12 hours.
- UKG Benefits needs improvement to be more user friendly and more like a Benefits Administration system.
UKG Pro: Almost everything we need in one system
- The customizability of the Business Processes and Workflows
- Platform Configuration
- People Analytics/Business Intelligence Reporting
- Workforce management Classic (Time Off, Scheduling and Timesheets)
- Learning Management System
- Life Events/Benefits
UKG Pro can be a useful solution for most organizations.
- PAYROLL
- Benefits
- Flexibility
- BI Reporting
- We are switching to Dimensions, and the reporting is not as useful as UTM and BI reporting
UKG Pro is like dating a complicated, Type A whom you'll never be at the same level of effectiveness as.
- Training (Ultiuniversity, Webinars, etc)
- Follow up from account managers
- Being very patient
- Customer service is great, but cases could be handled a bit more urgently.
- Set Up was a bit confusing
- The performance management module is intense.
UKG Pro Leads, with some work still to go to Exceed
- People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
- Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
- Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
- Onboarding - being able to really reach a new hire in the days before their start date, with the information that they may need ahead of time or on day 1
- Proxy for the HR Team - HR usually gets requests from employees that it would be helpful if there was the ability to proxy in the system as that employee to see the exact errors or questions that arise, instead of asking for screenshots and having to hold meetings to see the employee's screen
- Support - has been lacking recently compared to what it was. Most of the representatives are really knowledgeable, however, their ability to react to your service ticket in a timely manner leads to many escalations. In the past, we have been able to get quicker service and not miss SLAs, however recently we have noticed more slipping in response times.
Happy Customer!
- BI reporting is very easy to use.
- Easy to navigate
- Sometimes updating an employee's supervisor can be complicated. It is hard to remember all the places that need updating (time management, job summary, etc)
UKG User
- Apply updates often
- Integrate well with background screening questions
- User friendly
- more flexibility in recruiting, search tools and pools
What happened to Ultimate Software customer service?
- all encompassing data
- employee self service
- payroll
- onboarding - needs more flexibility within the module
- communication needs improvement from team members re: status of tickets
- acting upon the "shared ideas"
You could have done better.
- collection of employee personal data
- Calculatation and processing of employee taxes
- when rolling out a release, please completely vet the changes before rollout
- when processing tax payments, be on time so we don't receive late notices and lean notices
- It would be nice to have the ability to stay within the payroll gateway when running reports so that you don't have to jump around so much
UltiPro - A Partner for Life
- Ease of use - with managers and employees entering their own information , this is critical
- Training - UKG provides free training, forever. Critical as new HR employees come on board
- Robust - UltiPro provides every function that we need in HR to do our job and allow employees and managers to do their job.
- Self-Service - This was the most impactful change to our organization with employees and managers
- There are some screens that are required to appear during workflow approvals. It would be nice if instead of telling managers to ignore them, we are allowed to remove them from the flow.
FLEXcon has been using UltiPro since 2005!
- Their business intelligence reporting is among the best. The only downfall is it takes a lot of time to learn, but once you learn, their is endless reporting opportunity.
- Strong customer networking with things like local user groups, BI exchange (so you don't have to write reports from scratch) and online groups.
- I have noticed that their BI support has improved over the years. I can only assume that they recognized that their users need more hand holding as they don't always have time to spend on learning.
- While there has been improvement, I still think BI support can improve even more. There have been many times where they still send me to put in a Service Request for something we need.
- The training options are great! I would love it if they would have more live classes near Boston. Also, some one on one training would be outstanding because then you could use examples within your own company. Sometimes the regular classes just gives a high level knowledge, which isn't always enough.
- Some of the items I am working on is an access matrix to understand who has what role and what access. This does not seem to be easy to find in the system.
UltiPro changed my payroll life!
- Payroll processing - We have four pay groups and we can pick and choose which pay groups we'll run payroll for and which ones we're not quite ready to run yet. There is a great deal of configurability and flexibility when running the payroll. Since our launch of UltiPro, we've reduced the time it takes to run payroll from roughly 3 and a half days, to 8 hours.
- The business intelligence reporting is amazing. It took approximately 2 weeks for us to learn, but after learning where the fields are located, the tool is great!
- The configurability of the application was one of the aspects that I liked best when going through the review process. When the salesperson tells you that the system is highly configurable, that is exactly what it means. Practically everything that I have looked at, I have been able to configure the page, fields or business rules to fit what I wanted to do.
- The talent management area is very easy to use and intuitive.
- Perception survey tool is incredibly insightful and has allowed us to better measure our employee's engagement.
- One area that I would consider UltiPro to be lacking is with the original benefits administration module. The process has improved significantly in the last several years, but it can be difficult to manage contingencies and other factors that could impact an employee's benefit elections.
- The tax, wage attachments and garnishments area is working its way back to being a strength, but they've had some significant challenges over the last several years.
- Payroll processing is adequate.
- Tax compliance, filing, and payments
- Customer service (knowledge and responses)
- Implementation process
- PTO and holiday tracking
- System functionality
- Updates and communication
UltiPro / UKG Pro is GREAT!
- I like the ease of use of the tool. It's user-friendly and there's so much you can do with the software.
- The time management program, as well as the ability to manage employee information and benefits.
- The functionality of the system overall - how each module works with each other.
- We are not big fans of the Learning Management Module they offer with their system.
UKG is the "Ultimate" Experience!
- UKG tracks compensation and job history for the employees well.
- UKG's time tracking module works well with the core side of the software to upload hours on the timesheets into the payroll batches.
- UKG has a good offering of both standard and BI reports.
- From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
- The view is clear and easy to find what you're looking for.
- Login with the SSO account, to the mobile app is a little cumbersome.
UKG Pro
- User friendly - easy to navigate even if you aren't in it daily.
- Updated information - once PTO is used, it is reflected in the system.
- Easy to make changes - because of its navigability it is easy to make changes to address, withholding, or PTO.