Switching to Workforce Now most costly business mistake made in 30 years
We have 2 companies and over 200 employees and have been processing
payroll for over a year through ADP's Workforce platform. We had
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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How ADP Workforce Now Differs From Its Competitors
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Popular Features
- Direct deposit files (984)8.686%
- Pay calculation (996)8.686%
- Update personal information (969)8.585%
- View and generate pay and benefit information (978)8.282%
Reviewer Pros & Cons
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Complete
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Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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- Integrations
- Competitors
- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.6.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2092)Attribute Ratings
Reviews
(51-75 of 1090)Companies can't remove reviews or game the system. Here's why
June 27, 2023
50/50 with WFN
We utilize ADP workforce now for HRIS, benefits, payroll, recruitment, onboarding, HR assist, and performance management. <div>We use it daily for all payroll and HR tasks. </div><div>The HR assist helps to ensure that I am able to follow through on HR task that are sensitive in nature. </div><div>Are use on boarding daily to manage my new hires and rehires.</div>
- Payroll
- Onboarding
- Data management
- User interface
- Learning Development
June 23, 2023
(y)A(y)DP Workforcenow
Digitizing time punches, onboarding, and benefits especially during the pandemic. We were originally using all paper and filing cabinets to handle employees’ documents. Now everything can be found under one hub in ADP Workforcenow.
- Payroll
- Timecard
- Onboarding
- Design
June 22, 2023
Happy Days!
Payroll & HR new hire onboarding. Great for meeting reporting requirements.
- Timekeeping.
- Leave benefit accruals.
- Reports
- Onboarding
- Payroll Processing
- ADP employee training on WFN, especially in the implementation teams.
- Adding time off dates to employee email so they know what dates their supervisor approved.
- Delegating onboarding to more than one practitioner.
- Faster response time on service tickets.
- Having ability to be logged into more than one session in WFN.
- Persons Authorized to contact ADP, would like to see easier to make changes.
- Time-off policies-projecting accruals does not always work accurately. We have to go to Time Off balances to see true picture.
June 05, 2023
It PAYS to use ADP.
We use ADP for Our employee record keeping ,in term of clocking in and out, vacation ,benefits and employee manual updates.
- Track Vacation and approvals.
- Track missed hours and ease of notifications for management to adjust any mistakes.
- Makes finding pertinent information easier to find.
- Sometimes, ADP does not log hours when punching in.
I am the Payroll Administrator for our 7 companies. Everything payroll is in my scope of work.
- Time Tracking
- Reporting
- Payroll Process
- History of time card changes
- Lack of "Pay Profile" as a shortcut on the employee profile tabs
June 02, 2023
Get the job done!
We use Workforce Now as our HRIS and for payroll. We use the performance, benefits, and analytics modules. It is very helpful in my role for analyzing data. I love the analytics dashboard and how easy it is to run reports for the data in ADP. My company conducts 90 day new hire and annual reviews and the Performance module has been great. It is very easy to customize and automate our review processes. I like that we can report off the data in the performance module as well and the the chat feature if you have questions. It would be nice if they had the chat feature in other areas of the software.
- US Payroll
- ADP Reporting
- Performance Module
- Analytics Dashboard
- It would be helpful to have the chat feature in the reporting section.
- It would be nice to see who made changes in the system. For example, making changes to employee profile, payroll and benefits section. As we have multiple users it would be nice to track that especially if there were mistakes made.
- We use enhance time and when we have rehires we always have to re-enter their time and position data. Most of our hires start on Monday so we enter their data on the Friday before their start date. For rehires we have to re-enter their data again on Monday for the Time Position Info section.
June 01, 2023
Would definitely recommend!
We use ADP to process our payroll and utilize the different reports.
- Calculate Payroll
- Manage employees, new and existing.
- Provides different reports for different things
- Access to older reports exceeding a year
- Personal profile page could have more items added
- Easier access to a representative such as IM
June 01, 2023
We love ADP
Workforce Now allows us to effectively manage our employees profiles. That sounds simple, but working in international HR I have used a plethora of different programs, and ADP is by far and away the best. Every now and again, I encounter a problem, but the nice thing about ADP is that there is always a solution to that problem.
- Managing Benefits
- Payroll
- Reporting
- Talent Management - more ability to customize performance reviews. I have submitted feedback on this through service connect.
- Recruitment - More room for fuctionality on changing fields. We use this more for internal tracking, and it's really difficult to get the fields to reflect the information I need
- Reporting - offer complimentary training on building custom reports?
June 01, 2023
Almost There!
I have Practitioner access. In my role as Staffing Manager I run different reports for statistics and audit purposes. I utilize the learning to brush up my skills and to figure out new things. I will be implementing the online recruitment soon, I will be going back to learning modules as it has been awhile.
- The support is usually quick with responses, but other times not so much
- The Bridge is amazing, found many answers here and even supplied answers for others.
- The payroll function is ever evolving and it is nice to see updates
- response time from Account Manager - especially on Payroll upload days.
- understanding why taken hours doesn't match paid hours for some employees
- major items not resolved
- our W2 were sent to print even with major items unresolved resulting in corrected W2 having to be sent
June 01, 2023
ADP Workforce Now Review.
ADP Workforce Now is used for time & attendance, HRIS information, reports, payroll, and ACA compliance. And performance reviews.
- Bridge Support.
- Customer Service Support.
- Functionality-not user is friendly.
- Communication regarding widespread issues with the platform.
- Errors or issues don't indicate what they are.
June 01, 2023
Payroll and Tax Manager.
Process payroll and benefits administration. We are currently implementing recruiting, onboarding, compensation, employee performance, and voice of the employee.
- Payroll Batches.
- Tax Set UP.
- Vendor EDI Files.
- Address changes, keep the history.
- Access - be more granular within a subset of permissions.
- Add a manager on the go, and allow managers to approve timecards and pto requests via the app.
June 01, 2023
Would purchase again!
We use ADP mainly for payroll purposes. We also use time and attendance. We have biometric time clocks, and all hourly employees punch in and out daily. We use ADP for PTO as well.
- User friendly.
- Easy website navigation.
- Helpful templates to facilitate processes.
- Reporting
- Being able to work in multiple tabs in the web browser.
- Being able to switch to different views without being stuck on one employee (always have to change back to view all employees).
June 01, 2023
We love ADP WorkForce Now.
ADP WFN and ADP Canada users for eight different company codes. We use ADP Time and Attendance as well as UKG timekeeping with integrations to ADP to process payroll on several different pay cycles - weekly, biweekly, and monthly.
- Time and Attendance.
- Tax Administration.
- Integrations with UKG.
- New Experience does not always calculate previews or finalize approvals easily.
- The Support tab does not always open for access to Service Requests.
- A 'Closed" company code is stuck in our Payroll Cycle screen.
We utilize the ADP WorkforceNow product to manage our payroll and benefits.
- The platform of WorkforceNow is user-friendly and continues to evolve.
- Processing of payroll taxes & payroll.
- Integrations with other technology modules.
- Provide all WFN product users with a dedicated representative.
- Better reporting functionality that is more user-friendly.
June 01, 2023
ADP Workforce NOW update.
At Moxtek, the ADP Workforce Now is used for time clocking and payroll. We also use it for onboarding and data analysis. The issue that the company used to face is the reporting was done manually, and it was hard to track data. Now using Workforce Now has allowed for automating the process of reporting and is correct compared to the manual entry.
- Benchmark data.
- Onboarding
- Reporting
- Adjustable payroll schedule or easier to add payroll.
- Wage adjustments are made at the beginning of the pay period to be paid correctly.
- Product code allocation could be improved so that timebank does not need to be used.
June 01, 2023
ADP Overall Positive.
I use it for timekeeping and payroll; it is also where all employee information is housed in terms of positions and personal information. ADP addresses pay laws, keeps track of everything, and has great reports.
- The reports are detailed, and you can drill down into information.
- They let you create new payroll codes for anything.
- They get back to you quickly when you have questions.
- I know there is a way, but I have been unable to save my data sheet for payroll as the one it defaults to.
- Comparison reports for timeframes on the same report, I run two, but it is cumbersome.
June 01, 2023
ADP- It's what works
We currently use ADP for payroll processing, open enrollment and onboarding.
- Reliable system
- Ease of payroll processing
- Amazing resources for open enrollment
- Customer service can be lacking
- Support system over email for questions can be difficult
May 31, 2023
WFN is Outstanding to use.
Our company uses WFN in all its capabilities. We use the payroll, benefits, the human capital, the document cloud, the onboarding, you name it, we use it. I am the main admin for the system and update all aspects of WFN for the company to use. We transitioned from a third-party payroll and the main issue was timely payroll and termination checks. The whole HR team loves working with WFN.
- Their payroll module is amazing.
- My current favorite is the onboarding module. It helps so much with documents for new hires and their basic payroll onboarding like direct deposit.
- DocuCloud is another of my favorites because you have all documents in one place and don't have to go finding in different folders. You go straight to the employee and click on their doc file.
- Under the things to do, there needs to be an easier and quicker way to click on all messages or notifications to mark them read.
- On the holiday list, the system should allow for a change in the actual individual holiday when the holidays fluctuate, such as the 4th of July when it falls on Sat without messing with the prior years that have already passed. Or in the 2024 day after Thanksgiving.
- On the talent side, the system always defaults to the screen of the person who used it last.
- In payroll, the new Quickcalc can use some help.
May 31, 2023
ADP is Mediocre.
We use WFN in full for all our payroll and HR needs. The biggest issue we face is that our system is not set up to support what we need. We do not have the option to track grants and have been told multiple times by multiple different people that something that should be very simple is impossible.
- Friendly Customer Service.
- The new home page is much easier to use and navigate compared to the classic view.
- Quick to escalate problems with the software to tech support.
- Unable to create the reports needed.
- Has taken weeks to get someone to help me remap our GL.
- Constantly being told no and or being transferred around to be told someone else handles it.
- Not all associates know enough about the software to help with simple problems.
- Training provided is not sufficient to complete tasks, too little detail.
May 31, 2023
ADP - You are valued.
I enter new hires from the Hiring wizard; I enter all deduction codes from medical garnishments to our company-specific codes. I do all employee changes within WFN. I process payroll by entering in vacation, commissions, and Driver pay that are not on a full-time or part-time status (on-call, miles paid). I will also submit payroll if our Accounting supervisor is out. There are times after we have had them enter new information that some of our reports do not come through correctly, and we have to call support back to have those automatic reports regenerated (Payroll reports that come with running of payroll, set up at implementation.) They are usually quick to fix the issue and get it back online. At the first of the year, there is another file to upload to make our deduction codes load into ADP, and they are always happy to explain that.
- Wizards for hiring/Terminating.
- Lets you know if there is an error when processing payroll (missing punches etc.).
- Keeps track of all the changes made through the payroll period and has a report for such.
- When a garnishment has hit the 0.00 owed, it should delete the code from the deduction area automatically. Do not leave it sitting on the front page.
- Same with other deduction codes that have a goal limit set to them.
May 31, 2023
New to ADP.
We use ADP for our HR and payroll. We are very new to the system, but so far, it has been good. We are still working through learning the systems, but we like that everything can be under one system and in one place for our employees.
- Payroll processing.
- Taxes.
- HR onboarding.
- There is so much information and possibilities that it can be very overwhelming, and it can sometimes be difficult to get a response to questions.
May 31, 2023
Superior product, subpar customer service.
We use ADP for our complete HRIS system, from job postings to onboarding, payroll, time and attendance, performance management, and even learning management. ADP has more capabilities than most other options. It is very broad in coverage for anything HR related.
- Payroll Processing.
- Job Postings/Onboarding.
- Performance Management.
- Customer Service.
- Service Connect.
- Service Requests.
- Telephone Assistance.
May 31, 2023
WorkForce Now has been good for us.
We use everything from ATS and Onboarding through to payroll, time & attendance, and benefits administration. ADP WFN solves nearly the full suite of HR systems that we provide to our employees.
- Payroll
- Benefits Administration.
- Garnishments
- Tax Deposits.
- Access to Account Manager.
- Less expensive integration with outside ERP.
It is the central point of our organization, from onboarding to payroll. All begins and ends with ADP.
- Onboarding.
- Payroll information.
- Benefits.
- Time and attendance.
- I cannot think of ways it could be improved for the areas we use.
- We are super satisfied.
May 26, 2023
ADP Workforce Now
We use ADP for payroll and benefits services. For 2019 Open Enrollment, we implemented online enrollment through ADP, which was a great success. We are also working on implementing carrier connections between ADP and our benefit carriers. This will be such a huge asset when it is complete because it will reduce a ton of manual entering.
- ADP is very good at communicating changes with their upgrades.
- ADP is excellent at problem solving issues.
- ADP does a tremendous job at their training.
- The reporting could be more user-friendly.