Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(662)Attribute Ratings
Reviews
(101-125 of 382)Companies can't remove reviews or game the system. Here's why
January 17, 2020
BigCommerce is fine.
We haven't used the other platforms for a site yet, we have only evaluated them as a potential next step. In our evaluations, we have found that BigCommerce has a lower price point than Shopify seems to have for the same level of functionality. As far as the layouts/templates, they all seem to have a professional look that would work for us.
January 16, 2020
Using BigCommerce as an Omni-Channel Retailer
We tested our Shopify before switching to BigCommerce. The main reason behind our decision was the limitations of variant listings on the Shopify platform. BigCommerce allows for more variants in a product group. We also went with BigCommerce because we were hiring a developer to customize the site and they recommended BigCommerce.
January 13, 2020
Posoz life with BigCommerce web site provider
Zencart not good with Google.
January 12, 2020
BigCommerce makes me smile!
My first website was built by a small, local, upstart company some 15 years ago. That website integrated with NCR Counterpoint, my POS at that time. I thought we had a nice website that communicated well with our POS; however, I was not happy with the cost of upgrades or the control NCR Counterpoint maintained over my inventory database and photographs. The upgrades and miscellaneous costs were more than a small company like mine could bear. I was also unhappy with the fact while stored on my server, I had limited access to my product descriptions and photographs. When my system crashed, I lost everything and had to rebuild from scratch or face high recovery costs. With BigCommerce I feel that I have much more control over my work and with cloud-based storage, I am able to work from different computers and I'm not so worried about the possible loss.
January 08, 2020
Using BigCommerce means Big Sales
BigCommerce met more of the needs of our company than any other SaaS eCommerce option when I compared them on paper. Then I did a test of BigCommerce and 2 or 3 others, and there was no competition -- the customer service before the sale was exceptional with BigCommerce and continues to be the biggest selling point for me.
January 08, 2020
Easy to Use and Feature Rich
We are continuing to use BigCommerce because it works for us right now. However, given that we are required to invest in a new theme, which effectively involves building a brand new store, we are also considering other options right now.
We worked with our web designer, and they recommended BigCommerce for our business requirements, so I cannot comment on others.
January 08, 2020
Class-leading E-Commerce platform for B2C and B2B stores
Another serious contender to those planning to launch a B2B store is AmerCommerce. It offers a very impressive range of backend functionality. The only area where I see it lacking compared to BigCommerce is their pricing model. I cannot rate their long-term performance, since I only used them for a 15-day trial, but as far as features and the back-end design goes, they are on par with the leading e-commerce platforms.
January 07, 2020
BigCommerce is a Good Solution for Us, for Now.
January 07, 2020
A Robust and Fresh Platform
BC has more to offer and upgraded constantly. The improvements and listening to their users impresses me.
December 31, 2019
Sophisticated structure that helps our business grow
I've never used another shopping platform previously since I did my own HTML coding, but I'm thrilled to have them on my side. Their monthly town hall is both informative on new products and integrations but gives me the feeling of actually knowing some of the very talented people who created and maintain the wonderful structure.
December 30, 2019
Big Commerce for personalized products
December 30, 2019
BigCommerce - the all purpose eCommerce tool
BigCommerce is eons ahead of the ancient Miva platform and spaghetti code.
December 28, 2019
Why I switched to BigCommerce
BigCommerce is a lot more flexible and innovative. Even though Shopify, at the time offered more free apps and themes than BigCommerce, all the other features of BigCommerce outweighed those concerns. Shopify at the time did not have the monthly webinars that BigCommerce has. It's a great way to know the BigCommerce staff and to listen to their innovations and adaptations based on user input.
December 15, 2019
BigCommerce makes it easy to generate BIG commerce!
BigCommerce is in another league above Bluehost. Blue Host utilizes WordPress for building storefronts. While WordPress gave us to the ability to customize all facets of our website, it was very difficult to use. They also didn't have seamless integration with credit card processors. After working with Bluehost for a month I quickly realized that I was wasting my time and money.
December 14, 2019
BigCommerce: The Easiest Online Store Solution You Can Get
Yahoo store: There I had to copy and move every product into a separate category if I wanted to have it in multiple categories. BigCommerce lets me list any product in as many categories I want with the click of a mouse.
December 11, 2019
Honest opinion working as an eCommerce agency.
WooCommmerce and Magento are great, provided you have a consistent developer team that can constantly manage it and clients have the budget for that. But most times, the amount of money spent on developer managed sites is better spent on growing the company instead of custom management and development. Its easier to train people on how to manage.
Shopify is great for starter sites, but our hangup with Shopify is the company itself is known for kicking entire platforms and integrations off its platform or whole industries with minimal notice (like Mailchimp, Paypal by Braintree and outdoor-related/firearms industries).
Shopify also forces you to pay an additional 1% processing on top of your credit card processor which seems small but not when you're doing $1m+ in revenue. It adds up quickly.
Shopify is great for starter sites, but our hangup with Shopify is the company itself is known for kicking entire platforms and integrations off its platform or whole industries with minimal notice (like Mailchimp, Paypal by Braintree and outdoor-related/firearms industries).
Shopify also forces you to pay an additional 1% processing on top of your credit card processor which seems small but not when you're doing $1m+ in revenue. It adds up quickly.
December 07, 2019
Great service and support
December 05, 2019
BigCommerce: so much more than just an eCommerce platform!
We evaluated several different e-commerce platforms when our previous platform pivoted into a different online space. We needed ease of use, flexibility in the product catalog, and a solid foundation of SEO and good, correct coding to build on. Our choice was quickly narrowed to Shopify and BigCommerce due to the features and benefits they offered.
We chose BigCommerce for the flexibility of the customer-facing experience and backend management, ease of use, robust SEO features, uptime, and customer support.
Replatforming is always an arduous journey—the process is frustrating and exhausting even with our smaller 600+ item catalog. Updating photos and descriptions took a long time, but the bulk of the work was due to poor SEO redirect practices from our previous platform, creating a huge workload that was not foreseen. BigCommerce support helped educate us on how to best approach the task by sharing articles and resources from both BigCommerce and respected outside authors. The BigCommerce community forum, especially the Marketing and SEO section, was a godsend as several professionals gave valuable detailed advice to help us get started and keep us on the right path.
We chose BigCommerce for the flexibility of the customer-facing experience and backend management, ease of use, robust SEO features, uptime, and customer support.
Replatforming is always an arduous journey—the process is frustrating and exhausting even with our smaller 600+ item catalog. Updating photos and descriptions took a long time, but the bulk of the work was due to poor SEO redirect practices from our previous platform, creating a huge workload that was not foreseen. BigCommerce support helped educate us on how to best approach the task by sharing articles and resources from both BigCommerce and respected outside authors. The BigCommerce community forum, especially the Marketing and SEO section, was a godsend as several professionals gave valuable detailed advice to help us get started and keep us on the right path.
December 05, 2019
Disappointed owner, expected a lot more from a leading platform
I did not select BC, it was part of the channel strategy already in place when I purchased the company. I have evaluated it against shopify and woo commerce, and frankly, it seems older, slower and has many customer complaints on the various forums. Less and less developers want to work on it too.
December 03, 2019
Moving to Bigcommerce was the best decision we could have made.
Score 1 out of 10
Vetted Review
Verified User
Yahoo hadn't updated their software since 2007 and then sold to Aabaco, and since they made the switch, nothing further has happened, and their support team is non-existent. We suspect they sold it to shut down the platform, but we're speculating.
Bigcommerce was the best decision we could have made - their platform has the newest options, the templates are great, user interface is easy, and customer support is perfect. We cannot wait to launch.
Bigcommerce was the best decision we could have made - their platform has the newest options, the templates are great, user interface is easy, and customer support is perfect. We cannot wait to launch.
November 29, 2019
BigCommerce Review
I think BigCommerce and Shopify are pretty much head to head. There isn't too much difference in them, however, one excels better than the other. For me, the deal-breaker on using BigCommerce was the transaction fees that Shopify charges to merchants who use anything but ShopifyPay, it can suck away at margins.
November 29, 2019
BigCommerce drives our business growth
I looked at about 5 other providers, had discussions about building my own website with programmers and in the end, felt Big Commerce was the most suited to our needs. Other websites wanted big dollars, multi-year commitments, and I felt offered limited support for their systems or very expensive support for their systems and none of that came through with BC. BC offered a great program through PayPal with all the support I needed at a very reasonable cost structure and very pleased so far with the results.
November 27, 2019
An eCommerce platform for those with mid-level knowledge
BigCommerce seemed to have all the features I needed, at the price I needed, and had a free trial I could access
November 24, 2019
Excellent Website Platform and Technical Support
It's been a while since we researched website providers, but what I remember in reviewing that what led BigCommerce to the top were the comparisons in terms of flexibility and their diverse template choices. It was important for us at the time, since we were looking for something very specific. Their top-notch technical support has proven itself a million times over -- I can't say enough great things about them!