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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We have limited use of API and third-party apps to integrate without the store because of a lack of tech knowledge and BC partner tend to be too expensive for micro business to make minor changes to make use of the latest platform features.
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BigCommerce Customization

We have a lot of great pay buttons integrated into our website. These are important for purchasers who feel comfortable with known payment gateways. We also have a good customizable sign up form app that collects emails and allows for email marketing.
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BigCommerce Customization

As our website is an online portal into our Brick and Mortar store the almost seamless integration from our ShopKeep POS and inventory systems to the website makes it incredibly easy to maintain. This gives us reliability to be able to answer questions with confidence and troubleshoot any problems …
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BigCommerce Customization

We are utilizing integrations for newsletters, feedback, rewards program, affiliate program, forms/applications, and live chat to speak with our customers. This does allow us to provide an interface that is interactive for customer care, quicker access to customer support, financially a way for …
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BigCommerce Customization

The Braintree integration made it really easy for us to add Apple Pay support to our website. We make a product that's designed for use on a boat and now we proudly say you can order right from the water because all you need is your phone. Braintree has vastly improved the way we accept payments …
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BigCommerce Customization

BigCommerce is able to link to Linnworks which means we control all data via Linnworks. That means we do not have to do it desperately to our other channels and we save a lot of time.
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BigCommerce Customization

BigCommerce has a robust selection of add on features available through their app store to assist us with creating a tailored online experience for our visitors and returning customers. We found an extremely helpful SEO app that scored our existing data (which was failing miserably) and helped …
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BigCommerce Customization

We haven't custom-built any integrations ourselves (though from what I've heard, it is fairly easy to do so), but we do use a handful of add-ons that integrate well with BigCommerce. Through their integrations we have expanded our mailing list, added a fully featured purchase rewards system to …
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BigCommerce Customization

We purchased an off-the-peg design template but made extensive use of web developers to adapt the template to our business. This has worked well although it is difficult for a non-technical person to update. To someone with experience, the site is very adaptable. We subscribe to a number of apps …
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BigCommerce Customization

The open APIs allow us to share BigCommerce data between different software. For example it is the single point of product entry that is used by SellerActive and TreeFrog to post listings on Walmart, eBay and Amazon. SellerActive also controls the BigCommerce inventory quantity to avoid …
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BigCommerce Customization

We appreciate that BigCommerce has useful tools and integrations. A valuable tool for us is the ability to recover abandoned carts and retain interested customers. Additionally, because we have a presence in many platforms, we are able to use a shipping solution that streamlines our operations and …
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BigCommerce Customization

We have several plug-ins with Big Commerce including a product personalization tool, site search optimizer, product merchandising engine, product configuration tool, and those integrations were fairly simple to make thanks to the API.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(151-175 of 436)
Companies can't remove reviews or game the system. Here's why
November 22, 2019

Why we use BC

Verified User
Partner in Other
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For a small business, we've invested in 3 different websites in the past 7 years. The first 2 were custom builds, and this last iteration was a custom design within BigCommerce. It's very cost effective and easy to keep up with technology with the BigCommerce platform and offerings.
November 18, 2019

Great for a first e-commerce website

Verified User
Director in Information Technology
Retail Company, 51-200 employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Great for companies just starting in the e-commerce world. Great for a first platform but I would not recommend it to large volume e-commerce retailers. It is ideal for 10 or less customers on a website at the same time.
BigCommerce has limited customization and ability. Not recommended for customers looking to upgrade from an existing platform like Shopify or OpenCart. Also it does not have any multi-store capability.
November 18, 2019

A new view. New to eCommerce platforms.

PS
Peggy Steffens
Consumer Relations Manager
Scott's Liquid Gold Inc., Neoteric Cosmetics (Cosmetics, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
November 16, 2019

Little company wins big with BigCommerce

BW
brenda wilson
Owner
Swoon Soirees (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We find BigCommerce to be the ideal e-commerce platform for our business. When we were researching suitable solutions, BigCommerce ticked all our boxes. We haven't had a single problem that couldn't be addressed by their amazing internal support team. We are a small business but BigCommerce can very easily grow with us. The platform is amazing in how easy it is to learn. And, if you can't figure it out, just chat with their team online and they will show you exactly how to do something.
November 16, 2019

It's powerful, flexible, and help is always available

Verified User
Partner in Product Management
Consumer Goods Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce claims it is out of the box ready for B2B as well as B2C. I think it needs to have some major modifications to claim that statement to be completely true on the B2B side. It works great as a B2C platform. and even better if you only have one customer group (retail OR wholesale). For this purpose, it is golden. If you run both a wholesale and retail business that claim is a bit lofty. As an example, we have lost $245 on an order because a wholesale customer got a hold of a retail coupon with a discount and used it, and because the platform didn't restrict coupon codes by customer group they got away with it. This functionality has been fixed now as of Nov 2019, but these are the kinds of things we encounter that are not great as both a B2B as well as B2C.
November 12, 2019

Flexible platform with top-notch customer service

Rebecca Sims | TrustRadius Reviewer
Rebecca Sims
Digital Content Manager
Self Employed (Business Supplies and Equipment, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited for businesses that require a straightforward and reliable way to sell their products online and initial set up is easy for those who may not have a web developer on hand. It may not be well suited for companies that sell custom made products.
November 11, 2019

BigCommerce Is Currently The Best & Continues To Improve Faster Than The Others

Stephen Steinberg | TrustRadius Reviewer
Stephen Steinberg
Founder
Raw Athletics (Sports, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If they can handle a little bit of HTML and CSS, they should use BigCommerce. If they cannot code at all, they should make sure they are happy with some of the free themes first or be ready to hire someone to design their site for them before committing to BigCommerce.
November 07, 2019

Overall thumbs up for BigCommerce

CM
Candi McDonough
Internet Marketing Manager
Vista Dental Products (Medical Devices, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is easy to work in as it is fairly intuitive to navigate the process of creating product pages, especially in the Stencil platform versus Blueprint. One of the biggest drawbacks is the inability to create some of the multi-level or intricate promo codes that we would like to offer our customers. We can't bundle products into one.
November 07, 2019

Trust BigCommerce

JJ
John Jensen
Owner
Landser Outfitters (Military, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our BigCommerce rep was very helpful and fought for us during the signup process. Without her assistance, we would have likely sought the services of another web host company. This was the deciding factor in going with BigCommerce. Our rep has also maintained contact with us over the last several years.
November 05, 2019

BigCommerce for the Little Company

KH
Krisstina Hawks
Co-owner
Ninja Pyrate (Sporting Goods, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Big commerce is great if you have a wide variety of products that have a wide variety of options. Other ecommerce sites could not handle our inventory. It has improved workflow communication within my company, making the shipping department more independent/needing less oversight. It has sped up the shipping process by keeping all the information easily seen and searchable.
November 05, 2019

BigCommerce allowed me to start my dream business

LH
Libby Herbert
Founder
Wham Bam Balloon (Events Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for a platform that allows you to build a professional online store then I really recommend BigCommerce. Its really easy to add products, customise purchasing options and their reporting features allowed you to understand interesting buying patterns such as popular items and recorded search queries in your store which I regular looked at to make sure I was stocking in-demand items. The interface is easy to use and their support/customer service is excellent.
November 01, 2019

Easy, powerful, big for our business.

Verified User
C-Level Executive in Information Technology
Health, Wellness and Fitness Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited for a tech savvy person who wants to open an online store and anticipates high growth in revenue and/or order volume.

BigCommerce is less appropriate for someone who is not tech savvy or who does not have easy/affordable access to someone who is.
November 01, 2019

I like BigCommerce

Jason Housenbold | TrustRadius Reviewer
Jason Housenbold
Owner
MAR-J Medical Supply, Inc. (Health, Wellness and Fitness, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We mostly dropship and we’ve used other platforms that have integrated with our vendors back end and would provide real time inventory status across 7 DCs. We currently do not have that functionality and can live without it, but it a great way to let your customers know if the product they are tested in is available.
November 01, 2019

Offers a lot of options, great tech support, but detail work can be overwhelming for smaller family businesses

SB
Sandra Bell
Senior Office Manager
All Star Tennis Supply (Retail, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you want your website front page presentation to be pre programmed for you, BigCommerce is good. But we want to use specific colors and layouts and unless you know code (and have a lot of time) or want to spend a ton of money paying someone else to do, you can't have what you want. I want to upgrade to Stencil BUT I want my website set up the way it is AND I do not want to lose any of my back links thru my SEO and Google AD words.
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