NinjaRMM Reviews

18 Ratings
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Score 8.4 out of 100

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Reviews (1-4 of 4)

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Jon Quincy | TrustRadius Reviewer
September 10, 2020

NinjaRMM - Great IT Department Management Solution

Score 8 out of 10
Vetted Review
Verified User
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Support Rating

9
NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
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Anonymous | TrustRadius Reviewer
March 19, 2020

The best RMM for the money

Score 9 out of 10
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Verified User
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Support Rating

10
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
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Steve Ricketts | TrustRadius Reviewer
August 08, 2019

NinjaRMM - A good foundation to grow from

Score 5 out of 10
Vetted Review
Verified User
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Support Rating

9
Ninja support has always been top notch. They have always been responsive and efficient both in troubleshooting issues or talking to me at a high-level about on-going improvements or needed changes. Both sales and Technical support has been good and I've been very pleased with the Customer service we have received from Ninja
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Anonymous | TrustRadius Reviewer
August 06, 2019

NinjaRMM Review

Score 10 out of 10
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Verified User
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Support Rating

9
I've only needed support a few times and they were always quick and friendly.
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Feature Scorecard Summary

Remote monitoring (5)
9.6
Network device monitoring (6)
5.2
Multiple Server Monitoring (6)
8.9
Multi-device monitoring (6)
8.6
Automated alerts and notifications (6)
9.3
Patch Management (6)
7.3
Service configuration management (5)
6.9
Software and hardware inventory (6)
8.9
Policy-based automation (6)
8.9
Performance data reports (6)
7.3
Customizable reporting (5)
7.0
Data visualization (6)
5.9
Risk analysis (4)
4.6
Data backup and recovery (3)
6.8
Antivirus and malware management (6)
8.1
Adinistraor access control (6)
8.9

About NinjaRMM

NinjaRMM simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaRMM is presented by the vendor as an easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all endpoints and the tools needed to improve delivery.

NinjaRMM enables users to:

  • Get insights at-a-glance: See the status of all endpoints and know what needs immediate attention across the customer base with a single-pane-of-glass view.
  • Improve end-user support: Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
  • Do more with less: Easy-to-use remediation tools and powerful automation allows staff to spend less time on day-to-day remediation while achieving better results.
  • Complete tasks faster: Unlike legacy, on-premises solutions, Ninja is cloud native. Everything in Ninja can be done in fewer clicks with a quick, responsive UI, to complete tasks faster.
  • Focus on growth: Less time managing unhappy end-users and at the keyboard means spending more time on strategic initiatives that help the business grow.

Working with NinjaRMM

  • Free local support offered 24/5 to all partners
  • Free and unlimited training via a web-based community and technical account team
  • Pay-per-device with no contract and simple, transparent pricing

NinjaRMM Features

Monitoring Tasks Features

Has featureRemote monitoring
Has featureNetwork device monitoring
Has featureMultiple Server Monitoring
Has featureMulti-device monitoring
Has featureAutomated alerts and notifications

Management Tasks Features

Has featurePatch Management
Has featureService configuration management
Has featureSoftware and hardware inventory
Has featurePolicy-based automation

Reporting Features

Has featurePerformance data reports
Has featureCustomizable reporting
Has featureData visualization
Has featureRisk analysis

Security Features

Has featureAntivirus and malware management
Has featureAdinistraor access control
Additional Features
Has featureRemote Control
Has featureRemote Interactive Command Line

NinjaRMM Screenshots

NinjaRMM Integrations

NinjaRMM Competitors

SolarWinds Remote Monitoring & Management (RMM), Datto, Kaseya Virtual System Administrator (VSA)

NinjaRMM Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

NinjaRMM Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

NinjaRMM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, Europe, Oceania
Supported Languages: English, Spanish, German, Frensh