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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(26-50 of 188)
Companies can't remove reviews or game the system. Here's why
November 12, 2022

UKG Pro Functionalities

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The current products we are using have some good feedback and also some areas need to have some improvement. Compensation Management, Performance Review Management, People Analytics, and Dimensions are really good and easy to manage. Payroll processing, standard reports, ATS, and onboarding still have room for improvement. I am wondering if there is a multi-company processing for payroll, that will be a cost/time saver for the payroll team.
November 08, 2022

UKG is the BEST!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our employees have advised that they like the platform and we're hoping for increased engagement as opposed to the previous vendor. The employees are aware of some of the features and think Model my pay is one of the best features and use it on a regular basis.
November 01, 2022

UKG is for the Pros!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It could be because I'm still fairly new to the system itself, but I gave it an 8 because while I am understanding of the potential UKG can do for our organization it can be difficult to utilize for new users without the proper training. That being said, I am excited to keep building experience with this system and am looking forward to the progress.
Jeffrey Naftal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think, in general, UKG Pro is very user-friendly. They offer a lot of useful options, including a very robust app for both iPhone and Android. Most employees have no problem accessing their time entry, their leave requests, and their payment information. And the administration of most parts of the system is very straightforward.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I give this high rating because It's really easy to use and figure out how it works. In my opinion, it is more organized on the web than the app (smartphone), but still, the software is easy to get around and find what you're looking for. A very user-friendly product that upgrades continually for the better.
Lisa Medland, SPHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was impressed from the beginning of our implementation to the actual rollout with how hard the UKG team worked to have perfection. I am now excited that we are adding the new scheduling feature that will bring our program to the next level for both our managers and employees. I love the fact the UKG is always striving to be the best and most innovative.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Once we were able to get on the same page with the product and all that it offered, it made it so much easier to continue adding each of the other modules that we wanted to use and needed to use. The data flow is so much easier once you've gotten in and are using it as you grow within it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall it has a pretty good user face and makes it easy to track candidates as well as current/previous employees. There are also a lot of useful features in UKG for the HR side - including benefits/leaves/payroll, etc. Having multiple different gateways inside of UKG itself is useful because they all talk to each other, which makes it easy to input and move information.
July 05, 2022

UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's really easy to use and figure out how all the different functions are ingratiated together for users to help with the workflow; many different functions can all be easily accessed as well. I have found that I understand our own processes much better when using UKG because of how it appears within the system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is a very user-friendly product and the fact that they update based on client ideas is remarkable as the users are going to give the best suggestions to make the product work more efficiently.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I give a 10 rating because system use is easy. it makes sense why things are done. it allows the company to track documents, pay increases, managers, and so much more in one easy spot. I feel that the overall navigation of this system is very easy and it meets the needs of the company.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Intuitive end-user experience. System administrator experience can be a little convoluted but knowledge-based articles alleviate this hurdle.
Score 8 out of 10
Vetted Review
Verified User
The only reason I am not scoring higher is because of the sheer amount of manual work that had to be done by our benefits admin team as a result of what the UKG Pro product could not do. There were nuances to the product that required us to keep manual spreadsheets and follow up on audits that other benefits admin technology could account for. I think UKG Pro overall is a good product, and I would purchase it again, but only with the highest level of benefits admin software offered or maybe a different benefits admin tech added on.
March 31, 2022

UKG value not ideal

Score 2 out of 10
Vetted Review
Verified User
Incentivized
For being one of the most expensive options out there, the functionality just isn't great. The platform didn't flow and most processes were not seamless and required a lot of steps to make sure everything was working properly. Support was very lacking in all facets. Communication was not there and after attending a conference for them we seemed to get the feeling that small companies got their bare, no-frills product while bigger companies seemed to get a more customized solution with better support and functionality. This is understandable to some degree but the product we were given was VERY different than what was shown to us. And it was still at a pretty steep price. It was almost as if once they get you as a client there is no incentive for them to keep you because you are locked into a contract. Plus for our association with a big flux in part-time and seasonal staff, the pricing just didn't work for us
Monika Ganeva | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Depending on the business requirements, company growth and global footprint UKG Pro can only support its customers within its limits. Once the company evolves to more complex processes, local requirements and custom functionality UKG Pro becomes quite limited. Also, USK support does not provide the level of service and urgency expected for escalation of technical issues or billing reconciliation.
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