Overview
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Big fan of Ceridian Dayforce Wallet for our Org
Dayforce
1 year after implementation
Ceridian Dayforce - strong suite of products that can be great.
Ceridian Dayforce Review
Great Timekeeping and Payroll Solution
Ceridian Dayforce Honest Feedback
Ceridian Dayforce review
Ceridian Dayforce Review
DayForce HCM - The Lifesavers of the HR/Payroll Profession
One stop shop for HRIS, but could be better
Ceridian Dayforce in a nut shell
Dayforce: Great product but has its limitations.
HCM, WFM, Payroll, Performance, Compensation, Succession and all HR data …
How Dayforce Differs From Its Competitors
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
We were told that the rules for our province in Canada were already input and that they were working fine. This was wrong.
Update …
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Vendor and Product Innovations
We went live on Dayforce on 1/1/2016 and since going live we have implemented addition modules. Recruiting, Document Explorer, and Performance Management. We have plans to get On-Boarding up and running next. We really like the single platform for HR and payroll. This feature alone has saved us …
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
The most effective ways that Dayforce HCM enables compliance is through the automatic processing of payroll deductions, tax withholdings, benefit/insurance deductions/payments, vacation policies and overall Human Resource policies for the organization.
Payroll processing takes much of the busywork …
Impact on Decision Making
Previously, we would have to bring all of this data together to successfully make these informed decisions. By employing Dayforce, we are able to use the detailed and robust record generated to make better informed decisions about hiring, scheduling and compensation. We can review an employee's …
Real-Time Payroll vs. Batch
Using Dayforce for Compliance
Real-Time Payroll vs. Batch
Using Dayforce for Compliance
Dayforce has excellent functionality and allows for a large amount of complexity in scheduling and overtime rules.
We are not able to use the ACA management functionality, it does not support the methodology we use for determining eligibility for seasonal employees.
Real-Time Payroll vs. Batch
Using Dayforce for Compliance
Impact on Decision Making
Vendor and Product Innovations
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Pay calculation (568)9.090%
- Update personal information (578)8.787%
- Pre-built reports (572)7.777%
- Report builder (572)7.676%
Reviewer Pros & Cons
Pricing
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
62 people also want pricing
Alternatives Pricing
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.1Employee demographic data(505) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.4Employment history(540) Ratings
Employment history is the ability to track previous positions held.
- 8Job profiles and administration(530) Ratings
Job profiles and descriptions can be created and edited.
- 7.8Workflow for transfers, promotions, pay raises, etc.(532) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.4Organizational charting(483) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.7Organization and location management(528) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.5Compliance data (COBRA, OSHA, etc.)(352) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(568) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 7.5Support for external payroll vendors(283) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.9Off-cycle/On-Demand payment(132) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8Benefit plan administration(457) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9Direct deposit files(553) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.5Salary revision and increment management(437) Ratings
Salary revision is the ability to modify individual employee pay.
- 8.1Reimbursement management(294) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.3Approval workflow(496) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.7Balance details(510) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.9Annual carry-forward and encashment(417) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.5View and generate pay and benefit information(565) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.7Update personal information(578) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8View company policy documentation(398) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.1Employee recognition(206) Ratings
thank a team member
- 8View job history(474) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 7.5Tracking of all physical assets(97) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.6Report builder(572) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.7Pre-built reports(572) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 6.3Ability to combine HR data with external data(400) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.8New hire portal(364) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.9Manager tracking tools(320) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 7.5Corporate goal setting(202) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.9Individual goal setting(221) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.6Line-of sight-visibility(189) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.9Performance tracking(226) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.5Performance plans(246) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.6Performance improvement plans(210) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.9Review status tracking(248) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7.9Review reminders(244) Ratings
System can generate reminders to ensure review completion timeliness.
- 8Multiple review frequency(219) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.2Create succession plans/pools(94) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 6.9Candidate ranking(102) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.6Candidate search(107) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.1Candidate development(94) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.5Job Requisition Management(271) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.5Company Website Posting(265) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(222) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(254) Ratings
Software provides ability to publish postings to top job search sites
- 6.6Duplicate Candidate Prevention(217) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(264) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.3Notifications and Alerts(258) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Dayforce?
Dayforce is a global people platform for the modern workforce. An enterprise HCM solution, Dayforce combines payroll, HR, benefits, talent management, and workforce management in a single cloud application to power today’s boundless workforce. Dayforce helps organizations unlock their full workforce potential and operate with confidence no matter where they operate in the world.
Dayforce is headquartered in Toronto, Ontario and Minneapolis, Minnesota with operations across the globe. The company’s brand promise to make work life better is the commitment it makes not only to customers, but to its own people and the communities Dayforce operates in.
Key product areas:
· HRIS
· Global payroll, on-demand pay
· Benefits
· Workforce management, including time and attendance and task management
· Talent acquisition, including recruiting and onboarding
· Talent management, including performance management, succession planning, compensation management, engagement surveys, and an integrated learning management system
· Advanced reporting, analytics, and dashboards
· HR self service via the Dayforce mobile app
Dayforce Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Dayforce Screenshots
Dayforce Integrations
Dayforce Competitors
Dayforce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global |
Supported Languages | English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai |
Dayforce Downloadables
Frequently Asked Questions
Dayforce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 1% |
Mid-Size Companies (51-500 employees) | 18% |
Enterprises (more than 500 employees) | 81% |
Comparisons
Compare with
Reviews and Ratings
(1130)Attribute Ratings
- 8.7Likelihood to Renew86 ratings
- 10Availability12 ratings
- 5Performance13 ratings
- 6.2Usability60 ratings
- 7.7Support Rating65 ratings
- 7.3Online Training18 ratings
- 7In-Person Training11 ratings
- 6.6Implementation Rating43 ratings
- 8.9Configurability13 ratings
- 9.9Product Scalability14 ratings
- 8Ease of integration8 ratings
- 9.9Vendor pre-sale12 ratings
- 8.9Vendor post-sale18 ratings
Reviews
(501-525 of 622)So much better than I had imagined!
- Related to payroll DF does well in improving payroll efficiencies. The ability to import data into future pays , as well as, multiple pay groups, has been a huge improvement to help us get ahead.
- The link between HR benefits and payroll has been immense help in streamlining the benefits process and getting It into payroll.
- We are fairly new with the system and from what we've seen so far we like a great deal. We were initially told that DF would allow a bonus to be input into an EE's HR file and it would be rolled into payroll, however , that does not work without the system adjusting an employee's annual compensation. We were also told that if an employee changed to a different state and they didn't change their address to the new one until a few months after that the system would adjust the taxes retroactively. This also does not occur. HR is having problems that I can't provide enough detail on.
Ceridian is worth it!
- Allow for some automation - example, paying certain employees a shift bonus that is coded within the time cards. Saves hours as it was manual before to obtain.
- Payroll process.
- All one system - from HR to time cards to payroll.
- Reporting - it is getting better, but still requires some tech skills. We want to be able to pull any information in the system no matter what table they are in.
- Entitlements could be a little easier to setup.
- Professional services - gets frustrating at paying for any help.
Live love dayforce
- Enhancements on their product.
- Organization of information to make it clear to users.
- Support portal.
- Benefits section seem to be more complicated then it should be.
- Dayforce sometimes errors out.
- Release notes are sometimes confusing.
Dayforce - Best User Experience on all levels.
- Customer Support Line - the representatives on the support line are knowledgeable, helpful, and fast allowing us to resolve issues. For example, if I have a question for payroll, calling the support line is fast with very little wait time to reach a representative.
- Listening to suggestions - having a website where we can suggest ideas allows us to feel more integrated with Ceridian. Having our voices heard and seeing our suggestions become actions is not something we've had before.
- Performance Management - being able to customize the module more (for example, allowing managers to give ratings to their employees without require employees to provide self ratings)
- Controls - putting another layer of control in place when someone is added as a Client Administrator in Dayforce.
Scenarios where it may be less appropriate is when a company wants to really customize the application, specifically to their business needs.
Dayforce Review
- Calculating pay across timesheets and paystubs.
- Configuration of features. You can make it as unique as you need to.
- Having information available throughout the organization.
- The Schedule Planning > Shift Rotation screen is hard to use and time consuming. It would be easier if it had a filter option in order to find employees and update their shifts instead of scrolling and individually selecting each day.
- The authorizations on the Timesheets screen is not linking properly to the Pay Admin Checklist screen and does not reflect authorized records . If the screens can be linked more seamlessly, it would improve our processes.
- Reports do not always work.
Dayforce is well suited when needing to communicate across the organization and information is readily available.
It is less suited when transferring information from one screen to another and sometimes it does not link over properly.
Dayforce could be improved if more features were seamless.
One source of Truth
- The integration of data by not having to enter redundant data in each of the available modules.
- The workflows (WFM) are such an advantage when applying compliance and consistency in applying processes. Also, inclusion of Leaders awareness of what is being applied in their respective areas.
- Payroll / timekeeping integration with the numerous pay policies that we have installed in our organization along with customized work schedules.
- Every module and process should have options for customizable Alerts / Notifications that can be integrated with MS Outlook and Email.
- The Attendance Tracking function can be programmed to be more User friendly - along with customized reports.
- The Recruiting module can be enhanced to allow customized declined letters or correspondences.
Ceridian: oneforce!
- A one site experience for all HR topics..
- A global systems (can configure more thsn one location internationally)
- A system that is always improving and hearing clients needs.
- The possiblity to have the access configure on the role instead of the user.
- The possibility to have more than one direct supervisor.
Dayforce is effective in basic payroll and benefits, but won't work for complex organizations
- Payroll - We have many different pay groups and pay frequencies across the many different companies in which we provide service to. The pay process is generally reliable, and consistent across many different variables.
- Benefits - Dayforce has been able to successfully accommodate the many different plans, options, and rates. The straight-forward Open Enrollment process allows employees to easily input any benefit changes on an annual basis.
- Support Team - Over the last 12 months the quality of the Support team has greatly improved. With a unique company, we tend to have a lot or unique situations, so we end up turning to support to get advice or clarification on many items. They are generally quick, efficient, and follow up to make sure the answer is satisfactory.
- System Administration - The organizational setup including the Jobs/Positions table, and the department tables are universal for the entire platform. I wish we had the ability to separate these out by legal entity to help delegate some of the responsibility within a complex organization.
- HR Admin - The Employee Data Mapping Rules generally end up causing more problems, than the time and effort it is supposed to save. They provide only a limited number of fields to help generate other data of, it becomes nearly impossible to truly expedite the hiring process.
- Silverlight vs. HTML - I know this is an issue that they are gradually solving, but it is still a critical issue that was not solved soon enough. Especially from an administrator's point of view, I hate having to toggle between IE and Chrome. Chrome is faster and much more reliable; however, not all screens are compatible.
Dayforce HCM: High potential to make your work life truly easy
- Highly customizeable via multiple features that have high level of detailed setup configurations. For example, the Entitlement feature allows you to set up very granular rules and timing recurrences for when/how employees should accrue sick/vacation/floating holiday time.
- Continuous calculation of payroll. All changes made in the system can be brought up to current for payroll with the click of a button.
- Automation of HR related Dayforce functions. Using the Data Mapping rules, you can configure Dayforce to automatically populate data into employee profiles, cutting down on manual administration.
- Reporting. Dayforce's reporting tool is rather basic in what is readily available and understandable by customers without Support intervention. To really get the most out of the reporting tool, you need to have a good understanding of writing SQL queries and how Ceridian's database is constructed, which is not readily disclosed.
- Upgrade releases. There are constant system upgrades and hotfixes being applied in the system. They come constantly and it can be hard to keep up with the constant changes and new features, but there are also the bugs that arise with each new release or hotfix that can interrupt daily operations.
- Platform stability and speed. Because Dayforce is currently being migrated away from Silverlight and to HTML, the platform is unstable and prone to freeze or crash after prolonged usage.
Using Dayforce would most likely be overkill and less desirable for smaller companies, as it can be difficult to constantly update and change the configuration of the company as company size and business complexity scale.
Ceridian Dayforce Review
- Consolidation of multiple HR and Payroll systems.
- Manager self service from a global perspective - being able to see all applicable currencies to utilize the comparison charts and reporting effectively.
- HK, Japan, Malaysia, Korea, Germany, etc global payroll in one system.
- Allow employees to attach their resume when applying via LinkedIn (our managers are requesting this).
- Allow us to schedule reports for designated users instead of just roles.
- In the hiring form in recruiting, please pull all the data such as home address and phone number into the form since the applicant has already entered it (less data entry).
- In recruiting, we made “vacating employee” a mandatory field. The error code when left blank is incorrectly labeled and should read “vacating employee is missing”.
- Allow managers and employees to see their postion, pay, grade, bonus history.
- Fix the org chart. It cuts off titles and names. It would be nice if we could get rid of our org charting software with Insperity Org Plus if Dayforce’s org chart would allow employees to see the entire organization and if it would look more professional (see Org Plus). Also, if it could be printed via pdf in Reporting. That would be awesome!
- Allow workflow and req approvals in the app.
- Allow open enrollment in app.
Needs Work
- Employee Friendly
- Report writer
- Benefits area - too many manual processes.
- Leave of Absence
- One size does not fit all.
- Contacts that you work on for the feeds.
The Dayforce is strong with this one!
- One employee record! This greatly simplifies the functionality of the many different Dayforce modules, since they are all driven by the same employee record. No problems with lack of communication between different databases.
- Continuous payroll calculation. Because of the integration with one employee record, any change to an employee master record or benefits enrollment is instantly reflected in the payroll calculation, which can be checked and re-checked at any time during the pay period.
- Flow of information from Recruiting, to Onboarding, to the HR employee record. Because of the integration, when a candidate applies for an open position and begins to enter their name and address, they are starting to build their own employee record. This cuts down on re-keying of data, which reduces data entry errors.
- Better training for the ad hoc reporting module. The only way to really learn this now is by trial and error. It would be great to have a more detailed user guide and some advanced training courses.
- Paycheck calculator for employees to try "what if" scenarios. This has been on the back burner for a while; would love to see it rolled out.
- The HR import functionality is too complicated. It should be easier to mass import changes to a group of employees.
Ceridian legacy customer on journey to Dayforce
- Puts HCM in the hands of employees and Managers to make informed decisions.
- They have been around for a while and typically score as one of the top HCM software companies.
- They listen to their customers in providing a better tool.
- Support can sometimes be difficult to receive.
- When moving from the legacy product, HPL, not all of our history was being brought over.
- As we have started implementation we are getting a lot of 'no's to our requests for help on the legacy product.
Not from HR
- Ceridian wants to be your partner and wants you to succeed.
- Ceridian employees are exceptional individuals who after a short time become your friends.
- Ceridian continues to improve their products and push new things out in order to make clients lives easier.
- Customer Support in my opinion needs more training.
- Integration needs to be looked at as we and many other companies struggle with integrations. They are not programmed correctly and we spend hours on checking and rechecking them. Please, please fix it.
- Ultimate Software's Customer Support is very flexible and I could give access to parts of it where Ceridian's Customer Support is ALL or nothing
- Payroll Chat on Line is another thing that Ultimate has and that is monitored by Ceridian Payroll Exports. Payroll only has to chat with them to get answers quickly. It is the responsibility of the Ceridian Payroll Exports to open a ticket on behalf of the customer. How great is that!
- Reporting (Cognos Chat on line) is another great thing that Ultimate has and that is monitored by Ceridian Cognos experts - same as with Payroll the Ceridian Cognos experts open ticket on behalf of the company.
The are many others where I would propose for you to make changes/modifications to stay on top of it.
Some improvements - still more to go
Our system is utilized by all users in one manner or another.
- Ceridian is great at updating their products.
- They are expanding their support staff.
- Ceridian updates/upgrades their product without proper support too often.
- Trainings are not thorough enough and there is no customer specific training available.
- Reporting is too technical . Not being able to call upon exact field names in reporting is hinderous.
Manufacturing Payroll Manager
- Dayforce does a great job of working with it's customers to solve problems. The support site is simple to use and the customer service rep that you are assigned helps you escalate issues if they aren't getting escalated quick enough through the support site.
- Dayforce has been pretty easy for us to use beginning from day 1. I haven't gone through a year end yet as I just moved into the payroll manager role and am curious to see how it goes.
1st year client
We replaced ADP for more functionality and access to data, as well as for creating workflows to streamline our current form based system of submitting changes from benefits and human resources to the payroll department. This is still under development. Access to employer and employee payroll data and continuous payroll calculations is extremely helpful.
- Continuous payroll calculations that allow you to enter payroll adjustments and see what the paystub looks like in real time, as well as view updated payroll reports.
- Ceridian's online support center allows you to submit incidents to pose questions or fix technical issues within the system.
- Web-based access to process payroll from any internet location.
- While there is a lot of data available, it is difficult to develop custom reports from an end user perspective without help from Ceridian.
- Customer support should have dedicated teams that have an in depth understanding for client databases, so that they can more effectively provide support.
- Navigating around the system is not always quick. Ceridian needs to look at how to make this quicker, regardless of the size or complexity of the database.
Short review
- Keeping track of entitlement balances for vacation, sick time, floating holiday.
- Payroll processing for multistate locations.
- Identifying tax jurisdictions based on where employees Iive/work and attaching these to employee records.
- Simplify report writing.
- Include tax documents, amendments, and inquiries of tax notices in Dayforce and get rid of source tax online.
- Simply adding positions and locations to employee record.
Ceridian Dayforce review
Ceridian Dayforce is used by our organization to process payroll utilizing WFM, Benefits and Payroll.
We process a payroll almost every day due to the laws in Alaska and since we have layoffs almost every day when their fishing contracts end, this creates a lot of commits in Ceridian and we are able to have next day direct deposit.
- The ability to commit with next day direct deposit.
- The ability to create W2c's as needed, even though I only needed to submit a few.
- The payroll register has the data I need for researching taxes.
- Report writing, being able to add the fields I want without knowing how to select a different topic table.
- The My Pay Silverlight feature is faster than the new Payroll HTML feature.
- Being kicked out of the system frequently.
Ceridian Dayforce is totally worth it!!
- Payroll compliance and continuous calculation. I have a Haverhill professional I am never worried about different tax laws and regulations as Dayforce takes care of it all.
- Customer support. They are always happy, helpful and knowledgeable people easily accessible for all Ceridian customers. They also have an ideas portal where it allows other customers to share experiences and help each other out.
- Intuitive program. For me, I feel like the system is very intuitive and I do not have a hard time navigating through anything at all. I have also heard the the same feedback.
- The picture option with in the Dayforce profile Never works for us… It would be nice for that to work out as we have tried many different ways and different kinds of pictures, and they all still look distorted.
- I would like to do all my administrative tasks within an iPad however some options aren’t available. I do believe they will be coming out with options for iPad soon which will be very helpful.
- Ceridian Dayforce's team members listen to their clients needs and helps them find solutions.
- Customer support can use some improvement. May mean needing to hire more support staff as their client base grows.
Dayforce saves the day!
- Performance management is a very customizable and easy Module that employees and their managers can use, and it's easy to update the status of performance to date. The conversations tab allows the recording and tracking of information between the employee and their manager but also for notes that are strictly for themselves.
- Benefits module allows the open enrollment period to happen with ease by walking the employee through the open enrollment with a step-by-step guide, in the form of new windows that list each step of the process so that it’s not overwhelming. Employees can also see what they’ve selected after the fact.
- The recruitment module allows employers to create a talent pool for talent that may fit a role at the organization that may not be open at the current time. Ultimately saving the hiring manager and the recruiter time seeking qualified talent.
- Time off requests - when employees submit their time off request and the payroll has been submitted, the vacation request indicates “pending” and does not allow the manager to accept or decline the request and it becomes frozen in the system causing confusion for the employee and the manager as to whether this has been accepted or submitted. Fixing this would relieve a lot of issues that we face.
- Recruitment - candidates are not able to submit a cover letter in addition to a resume unless they include this in the single file in addition with the resume.
- Performance - when adding a comment under a specific goal it should automatically link to this goal however from time to time it doesn’t.
Manufacturer's Dayforce Review
- Single platform connectivity.
- Very intuitive user experience.
- Customization to specific business needs.
- Pricing is linear.
I recommend Dayforce
- Listening to customers and considering feedback for future releases
- Compliance is always #1
- Continuing to change with the times and pushing customers to stay ahead of the curve as well.
- Moving from Silverlight to HTML has been a process. We would love to see updates on the HTML areas as well as the completion of moving from SL.
The Dayforce Family
- Recalculating payroll quickly
- Very user-friendly
- Lots of training and documentation
- Great customer service
- Some general customer support people don't know the product as well as they should
- More core add-ins instead of customers having to pay for add-ons
- More user groups