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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(176-200 of 1130)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo to manage marketing automation and streamline personalized marketing messages.
  • Smart campaign to custom marketing experience based on user behaviors.
  • Easy to set up cadence.
  • Easy to make actions based on campaign responses.
  • Marketo technical support is timely and proficient.
  • Paid training materials are not very useful and immediately applicable to real-world usage.
  • Can not open a new page to show a different campaign side by side.
  • Can not duplicate flow steps.
  • Marketo terms and icons are confusing and not straightforward.
If the business rules are straightforward and not too convoluted, Marketo is a light but powerful tool to use.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have been using Marketo for almost 3 years now and it's been a great tool in managing our lead management requirements and email campaigns. It's very easy to use and it's pretty straightforward. The help docs are a great resource for newbies, as well as the Marketo community. Their help desk is also very helpful with any queries or troubleshooting questions you may have.
  • Smart lists.
  • Creating scheduled email campaigns.
  • Nurture Programs.
  • Managing lead duplicates.
  • Segmentation - this could be improved.
  • Managing objects.
Marketo suits all types of organizations, whether small or large. It has one of the best integrations in the software space, especially if you use Zoom Info and Salesforce - they work really well together. If you have a large database however sometimes running lists can take forever, that is my only concern.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my company, we use Adobe Marketo Engage as our marketing automation tool. With it, we send all of the company emails and manage all of the company leads and contacts. We also have automation to, for example, lead nurtures, lead routing, web form management, scoring, and other multiple examples. Basically, Marketo Engage it's our main marketing tool in the company.
  • Marketing Automation.
  • Lead nurturing.
  • Lead Scoring.
  • User UX.
  • Ease to use.
  • Data analytics.
In my opinion, Adobe Marketo Engage should be used in enterprise-level companies and not in SMB or Startups. The tool's expensive and can be hard to manage, so a big team could be useful.
December 10, 2021

Love Marketo Engage!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for lead scoring, lead processing, forms, email marketing, reporting, and much more. We use landing pages as well but to a lesser extent compared to other features. All of our marketing efforts flow through Marketo at one point or another.
  • Customization of absolutely everything.
  • Data management is clean and simple.
  • User interface is lacking.
I have not found any scenarios where Marketo is "less appropriate" based on Marketo's intended purpose. We have been able to build a very custom lead scoring and lead processing model including various API connections.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use [Marketo] to send our newsletters, product pushes, house our leads, make our landing pages and email alert triggers. We build all of our emails in [Marketo], upload our lists and data. Most importantly to me - [Marketo] is integrated with salesforce and it makes it so simple to build campaigns by selecting all leads.
  • Integrates with all of our other software [seamlessly.]
  • Very easy to build emails and landing pages with provided templates[.]
  • Houses our data and leads[.]
  • there are so many steps - [HubSpot] has way less steps and is a little easier to work[.]
  • Organization on what you want to see and what you do not want to see could be different[.]
Through email marketing campaigns [that] have been positive towards the market [I] can testify that Marketo Engage has the power to automate [the] sales process and forecast audience and [customer responses] in real-time [users]. [I can't] think of where it would not be appropriate to use for our marketing [campaigns]. Reporting on [Marketo] is also very accurate and easy to use.
Aurpa Fiza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We rely on Adobe Marketo Engage every day to manage our database, campaigns, webinars, reports, and more. Marketo comes equipped with a slew of fantastic features. There is a clear picture of what we need to improve or acquire in our database. Data normalization, tracking, and scoring are all performed using this tool, as is lifecycle stage management. With Marketo Engage, we can better engage and grow our audience. In terms of design, it's straightforward. Our service is superior because we analyze data and run effective campaigns. We can create content that looks great on any device, which enhances our customer relationships.
  • This tool benefits our campaigns, webinars, lead scoring, and customer journey management.
  • Adaptability in orchestration and the ability to distinguish between insufficient and sound information.
  • Adaptable to our needs, with a wide range of features used in various ways.
  • Data quality can be maintained/optimized in various ways, and we use different Marketos for different regions.
  • Marketo's email and landing page editor isn't very user-friendly.
  • The ability to change fields without contacting customer service and the overall user interface.
  • Support is slow, and online help is challenging to find.
In terms of software, Marketo is a standout performer. It helps us to understand better and manage our company's needs. The most accurate scoring system determines which leads are Hot, Warm, or Cold. It has boosted the quality and quantity of MQLs significantly. We have seen a significant increase in the level of engagement with our leads since implementing our information nurturing and activity tracking processes. A better model and system should be available at the form level to provide default functionality.
Katja Keesom | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
At Chapman Bright we help many customers implement and use Marketo according to our best practice standard, helping them to leverage the platform in the best possible way. Our aim is to deliver our customers' success by teaching them how to use the platform, rather than implementing processes for them.
  • Lead scoring and buyer journey management.
  • High flexibility in orchestration.
  • Easy to integrate with.
  • Many options to maintain/optimize data quality.
  • Email and landing page editor.
  • General UI.
  • Reporting.
Marketo offers many options to build campaigns and run processes in the way you see fit. With all the tools present to create both simple one-off email blasts and complicated multi-step nurture campaigns it offers the marketer a broad range of options to support different kinds of activities. As it also integrates with other platforms easily, you can set up cross-channel campaigns very well. This flexibility does mean there is also a level of complexity, which means learning Marketo for the first time can be daunting. This can be overcome for most users by creating templatized standard programs, which are easy to replicate and customize.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it to plan email communications, export and manage customer lists, A/B test our communications, and create landing pages for our marketing campaigns. It helps us stay agile in our marketing strategies by being able to deploy landing pages quickly and tailor our messaging to adapt to the reality of each of our target audiences.
  • Landing page creation.
  • Email tailoring and customization.
  • Segmentation capabilities.
  • Landing pages are not flexible.
  • Exporting contact lists in different languages creates weird characters.
Appropriate: - Segment users in actionable audiences - Customize messaging for each target - Quickly deploy landing pages and A/B test - Export audiences for use in advertising platforms Not appropriate: - When you want to customize landing pages to specific needs - Lists exports are sometimes whacky because you have to check if there are unrecognized characters, which is a hassle.
December 01, 2021

This product is confusing

Score 4 out of 10
Vetted Review
Verified User
Incentivized
We send marketing emails, including product updates, and newsletters.
  • Good reporting.
  • Very confusing to send an email.
  • Uploading pictures is a completely different section and then you have to reference the link.
I just find it to be confusing. I'm familiar with several large and small competitors. This one makes it the least obvious as to how to consolidate lists or send an email.
Mary Sullivan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by our marketing dept to drive automation. We like that Marketo help us automate our emails and track engagement with our database.
  • Scores members of the database by engagement, which allows us to quickly identify when someone needs to be re-engaged
  • Provides a platform for automation
  • Allows for easy segmentation, which is important when diversifying emails quickly
  • The Marketo interface is not intuitive.
  • I wish there were more help tutorials, rather than relying on only the Marketo community. The Marketo community is not always helpful and having a FAQ and help center would be extremely useful.
  • I would like the design studio in Marketo to allow me to replace current images with images with either new file types or file types with varying names.
My biggest complaint about Marketo is that there isn't somewhere to go when I need to get help, other than the Marketo Community. Also, the fact that it's not intuitive to use. Setting up drip and nurture campaigns, learning how to use acquisition programs, and also learning how to score someone in Marketo can be difficult. Even the language used in Smartlists is not straightforward.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is by far the most intuitive, and powerful marketing automation platform on the market today. How do I know? We've tried others! We utilize Marketo Engage for email marketing, web personalization, and lead management.
  • Lead management.
  • Great reporting and analytics to ensure program success.
  • Intuitive interface.
  • Simple Salesforce integration.
  • It would be nice to see the flow steps in a more visual manner (flow chart) or easily export it as such. It helps when explaining a program.
Marketo Engage is a powerful tool. I recommend it for enterprise use for medium to large businesses. I would also recommend starting small, don't get all the bells and whistles right away. Prove to yourself that you can use the basics of the platform first before trying to add more complicated items like web personalization.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is a very useful tool for our organization, we have so many clients on this tool to whom we provide so many services with the help of Marketo. The automation of this tool helps us schedule emails and so many things which we can do easily on Marketo. With Marketo, we can also do lead nurturing which is also a great feature through which we can transfer them to the sales team.
  • Email automation.
  • Lead nurturing.
  • Account Based Marketing.
  • There are so many good features still we can improve some Marketo insights.
  • Leads activity logs can also be improved.
When we need to send some promotional campaign or need to update leads data we can do it by using easy simple steps to many people at a time. We can also create a Nurture program to perform a series of events on a group of people who performs certain actions defined within the program.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Using Marketing Automation in our Marketing Department to track engagement, make connections to our customers, to send mail magazines and for sales mails.
  • Easy to check activity logs.
  • Tracking customer engagement.
  • Marketing automation and mail marketing.
  • The operation method is complicated.
  • Professional knowledge is essential.
Good tools for marketing automation and email marketing, but it is not easy to master these tools.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We need to measure preciously the response of customer touches along their journey and integrate the data back to SFDC for our sales team to follow up the high score contacts based on what marketing has engaged them with. This software does track the details and enables multiple touches for the stakeholders of each account that we target.
  • Email marketing.
  • Lead tracking.
  • Digital Asset Management.
  • Server responsiveness.
  • Interface of workspace management need to be beautified.
  • User friendliness on integration with SFDC for campaign creation.
For ABM email marketing it works well because it tracks every single contact per account's customer journey instantly after an email was sent out. It also enables easy resending the email the recipient previously unopen the emails. The filters are also flexible to set up and sync with SFDC that provides a single source of truth for engagement.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is the core application of our MarTech stack that powers all of our digital marketing services. We use all of the features of the core application: email sending, email creation, lead scoring, data management/cleansing/appending/transforming, lead routing, forms, reporting, etc. We connect to SFDC and many other marketing applications. I have used Eloqua, Hubspot, Pardot, and a few others in my career and none are as easy to use, and marketing use case-specific. The only gripe I have is that the email designing tool needs a serious modernization update, but now that they are owned by Adobe, I would hope that is coming. Otherwise, there is no other platform I would recommend you use. This is the best. I am sitting here writing this in my spare time, so it comes from an honest, helpful place. Good luck with your decision, but you will not go wrong with Marketo.
  • SFDC connection and harmony.
  • Creating complex programs that help you to AUTOMATE, AUTOMATE, AUTOMATE.
  • Marketing specific templates.
  • Email design.
  • Landing page design.
  • Ability to change fields without having to contact support.
Marketo is perfect for business-to-business companies that run SFDC. If you are a consumer-driven marketing org, I don't know what is the best. If you use another CRM, I also don't know what is best. I have only used Oracle Eloqua with Oracle's horrible CRM, so I can't say. It works for me. I was a customer in only their second year (2008) and I am still on today, although I have worked places where I was forced to take Salesforce Pardot or Hubspot, but it wasn't long before I replaced them with Marketo.
Gavin Wilkinson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Markto Engage is used in our Sales and Marketing departments. We use it to conduct email marketing and to refine the customer journey from site to purchase.
  • Email analytics.
  • Customer tracking across site and content.
  • Database level filtering - can deep dive into data.
  • It is brutally slow. I have to stop slow my brain to use it. Click and wait, all the time.
  • The email editor is horrendous. WYSIWG view corrupts and HTML view super restrictive.
  • Not user friendly, often requires developer support for integrations or changes.
  • Support is slow.
  • Online help is hard to navigate.
It is good if you need to track a lot of metrics about a lot of leads. It is really a giant database. It is not so suitable for just running quick email campaigns. It is very human resource intensive with a steep learning curve and requires developer support for site integrations, template development, and detailed report creation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In our organization, Marketo is being used by a special department that completely works on Operations, Reporting, and Assets in Marketo. It works best to score the leads to identify the most active leads/active leads/ least active leads. This improves the quality of MQLs. Lead nurturing, tracking, normalization, and CWM are some of the most important and crucial programs. Cons: Tracking the leads is difficult. The new interface is a bit difficult to operate and so boring as it is totally is grey and white.
  • Reporting
  • Nurture, Event Management
  • A/B testing for increasing the email performance
  • It has a very few restrictions and very broad fields to operate on
  • Smart list is super important and very very helpful
  • Creating workspaces to operate on different leads with different procedures
  • The look and feel is very boring. Everything is grey and white
  • Tracking of leads is a very difficult task. We need 3rd party tools for that
  • Sometimes Marketo lags a lot and creates issues
  • Unable to detect where a landing page is being used
Marketo is well suited for event management programs, as it helps easy integration with third-party tools and creating reports. Marketo is less appropriate for lead tracking as it is difficult to track that and some of the lead's crucial data gets updated every time it does something and we tend to lose that information.
November 15, 2021

Marketo is just magic

Rob Cummerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Marketo is being used across the whole of the marketing organization. Marketo Engage changed the way we do business; it drives our lead lifecycle and supports our revenue model. We have seen a much greater level of endgame with our customers and prospects, but also with our internal teams.
  • Managing campaigns
  • Allows us to manage and review marketing spend
  • Supports alignment between marketing and sales
  • It can be slow at processing information
  • The interface needs an updated and more intuitive
It fits any organiastion that wants to engage with its customers and prospects and wants to understand how to engage. It enables organisations to do things differently. Works really well in building relationships
November 13, 2021

Marketo Engage - A gem!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo Engage is one of the leaders in marketing automation and we use it effortlessly for many companies for different reasons. We help them in Advanced Lead Nurturing, Analytics, predictive content, SEO, performance insights, and many more.
  • Database Management.
  • Reporting.
  • Marketing Activities.
  • Operational Programs.
  • User Interface can be improved.
Marketo engage is well suited for account-based marketing and other marketing services and products including SEO and content creation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo has proven a great tool to carry out various functions like email marketing, lead generation, lead management, Lifecycle. We were able to score all the leads in the instance and determine the best ones. Our conversion rate has increased over the past. With extreme reportings, we are also able to determine the lead sources.
  • Lead Scoring
  • Lead Nurturing
  • Reporting
  • Segmentation of leads
  • Event management
  • Landing pages should have a 'Used by' option.
  • Tokens should have a 'Used by' option.
  • Some functionality to compare data of two fields.
  • Work around to use tokens in Campaign's Smart list.
  • Increase the limit of downloading the data and number of rows.
  • More detailed reasons around leads being marked as Spam/Invalid/Bounced.
Suited - Works best to score the leads to determine Hot/Warm/Cold leads. This has improved the quality of MQLs. Nurturing of leads and tracking the activities has helped a lot in lead engagement. Less - Tracking of actual lead source without third party script is a dream. Need to have a better model and system in place set at form level as a default functionality.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At our organization, we use Marketo as one of our main ESPs (email service providers) for prospect and customer email communications. We utilize it for email creation, execution, reports & analytics. It's used across our organization for both SMB and consumer segments. We send both promotional and operational messaging via perpetual automations and ad hoc sends.
  • Renewal Automation.
  • Nurture Journeys.
  • Lead Scoring.
  • Interface Navigation.
  • Analytic Dashboards.
  • Loading time.
Good for sending promotional and operational messaging across multi-layered audiences and segments via perpetual automations and ad hoc sends. Great for audience building and dynamic base list functionality. Good for B2B communication, consumer, etc. Maybe not the best fit for eCommerce audiences, due to the lack of easily accessible revenue/booking dashboards. Great for custom automated journeys, but as mentioned, there are not very many templated reporting dashboards.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for building landing pages, leads flow, and nurturing programs across all the business verticals. We also use the scoring system to accelerate into the marketing pipeline and opportunities.
  • Lead scoring
  • Email nurturing programs
  • Building landing pages
  • Calculating ROI
  • Smart program logic can get complex at times. The steps are confusing. Wish it can be simpler.
  • Implementation of UTM tracking can be easier
  • Sometimes the leads on the Marketo doesn't match to the platform leads.
Marketo is best for nurturing programs and lead scoring. It has the entire digital system built within, which can make digital marketing operations easier and simpler.
November 11, 2021

Great for b2b marketing

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's being used by Marketing to send email communication to our prospect and client database. We also use Adobe Marketo Engage for lead nurture, lead scoring, webinars, website forms, and alerts for the sales and BDR team. Adobe Marketo Engage integrates with LinkedIn Lead Gen, Salesforce, Chili Piper, Zoom. We might also use it for video marketing in the future.
  • Marketing automation
  • Integration with Ad Platforms
  • Database management
  • Analytics
  • ABM
Well suited for b2b, not well suited when the team is too junior.
November 10, 2021

The True Industry Leader

Kelly Rose | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo Engage has helped us deploy large-scale marketing campaigns across several segmented markets and tie back future revenue to these campaigns. Marketo also helps us pass web leads to sales and provide them with key customer activities and web insights through MSI. We use Marketo to dedupe leads, manage their segmentation data, and shape customer journeys.
  • Defining and evaluating segmentation.
  • Customizing campaign triggers and flows.
  • Customer life cycle modeler.
  • Campaign ROI and attribution.
  • Out of the box analytics could be improved.
Marketo Engage is ideal for anyone who wants to deliver the right message to the right person at the right time. If you're only interested in spamming people and not gathering meaningful insights on your customers, then this isn't for you. Additionally, if your current database is a mess or your customer data is unreliable you may need to assess your current state and work with your Marketo rep to get a realistic picture of how Marketo can 1) be used right out of the box for you today with the data you currently have and 2) how Marketo can be used to help clean up or correct your data, and what that requires from your marketing teams and CRM admins. In some cases, it may be best to address existing database issues first with the future integration of Marketo in mind so that you can fully utilize the tool once it's implemented. Having a dedicated Marketo practitioner is key in my opinion, but it's also so important to have your design, marketing, and CRM teams all on board.
Zachary Thompson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Marketo Engage to segment email communications and optimize engagement with emails. It is used by marketing to support sales, product, HR, and other teams. We also use Adobe Marketo Engage to maintain our marketing database and monitor key accounts and prospects' engagement with our web content. Adobe Marketo Engage allows us to use advancing segmentation for better targeting.
  • Advanced list segmentation
  • Web forms
  • Reporting at a global or campaign level
  • More flexibility to customize reports
  • Design Center is redundant since creatives can be edited in Marketing Activities
  • More out of the box reporting
Ideal when advanced customizations are needed for segments, personalization, and reporting. Time-consuming and reporting that is hard to read. Ideal for ABM and nurturing but overkill for general email marketing/newsletters. Ideal when CRM integration is needed at a field level on contacts. Mailchimp's design tools are easier and have more features.
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