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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1404)

Attribute Ratings

Reviews

(151-175 of 331)
Companies can't remove reviews or game the system. Here's why
February 19, 2021

UKG is a Strong HRIS

Score 9 out of 10
Vetted Review
Verified User
Incentivized
You definitely need to put some time in to learning the system --- not overly intuitive. That said, the functionality is good and it is a solid platform. The data security and customer service aspects are strong selling points.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
System provided reports generally are quick to run - some BI provided reports return questionable results. System provided reports while plentiful do not always provide usable information without customizing your own report. Reports that were standard with other systems I've used are not available with UKG Pro or not easily found if they exist. Have not integrated with outside software systems so far.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • UKG Pro is fast 99% of the time. Most of the performance issues I've encountered are related to a specific browser, confused cookies, etc.
  • If there is a known performance issue, UKG sends a notification that they are aware of the issue plus additional notifications with status updates. Issues are generally resolved quickly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
From a web page load perspective, it's tricky. My personal computer that I built, runs/loads pages very quickly. On my work laptop, it seems to lag or have a slow load time for pages. Additionally, some windows open and they cannot be moved easily, because of resolution settings on monitors.

Currently do not have integrations fully setup, but not worried about the slow/run time on them.
February 19, 2021

Great Core HR Product!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
My experience has been that the system's performance functions great - pages load quickly, reports are completed quickly, etc. We do not have experience with integrating UKG pro with other software or systems but everything we use it for works well.
February 19, 2021

UKG Pro

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro's performance has been consistent. My only complaint has been in recent months during the transition from UltiPro to UKG Pro, where our mobile solution was experiencing a lot of outages and that was a disruption to our timekeeping for our staff that relied on the mobile app for timekeeping. That created a lot of extra work for our employees, especially our managers who needed to correct timesheets and the payroll staff that needed to provide support.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I feel the system runs as expected and very rarely goes down. The home page tends to be slow to load depending on what information is being shown. Reporting is very robust and runs quickly and downloads easily to excel.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
UKG is not usually glitchy, but the two-factor authentication that was recently activated for certain sections of the employee profile is a little spotty. Sometimes the texts don't come through for a while and I have to use email authentication instead. I'm nitpicking because there's not a lot of issues that I've encountered performance-wise so far. The reports load okay (even though the formatting is questionable), and changes are processed relatively quickly.
LeeAnne Gomes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For the most part UKG has very little downtime, but when it does, it is generally because the system is taxed by users at the busiest times of the day/week. Because of this, downtime feels more impactful.
Our biggest challenges are with Workforce Management and the UKG Mobile App. Because we depend on both so heavily, any lag or outage is a rather large obstacle.
February 18, 2021

UKG is a powerful tool

Score 10 out of 10
Vetted Review
Verified User
The reports in UKG are pretty dynamic. The system is set up to allow you to report on any field. It comes with many reports out of the box. There is also a BI Exchange on the Customer Success Portal. This tool has saved me several times. Users can share reports they have made on the exchange. Why recreate the wheel?
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pages always load quickly, there are normally very little errors (and when they happen, it's not a big deal as I can refresh the page or reload the information). Most reports load very quickly, with the exception of a couple of custom reports that run across different report packages, which is to be expected. As far as I'm aware, UKG Pro does not slow down any of our other software or systems.
February 18, 2021

UltiPro is Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
In general reports run very quickly and pages load quickly, and I have no complaints. I notice a slight slow down at month end and year end in page loads, but nothing that impacts my work. I have not noticed any slow down of systems that UltiPro integrates with as a result of UltiPro.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is a really great tool. The reporting and systems are normally always up to par. The only issue we have had lately was a SSO issue where employees had to put in a code every single time they logged into UKG. If there are issues with the system or something is down they communicate it very well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is good but could use enhancement. We've had numerous complaints that after logging into the main page (from employees), it makes them log in again multiple times before Ulti realizes that they've already logged in. I also think it would be great to enhance the Org Chart functionality or at least integrate with another system that has more planning functionality.
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