Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
UltiPro Business Outcomes
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I would say I have definitely achieved Consolidating HR administration under a single solution. I have improved many manual process through the UltiPro tool, specifically:
- Reduce manual …
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(126-150 of 928)Great Product, Just Hold Them Accountable!
- Payroll: Ease of processing, simplicity of getting it done. It has cut our processing time in half.
- Benefits: We are finally paperless with all of our benefits processes.
- On-boarding: We are finally paperless with most of our on-boarding processes.
- Interfaces: We began our activation with UltiPro in April 2017 and despite our best efforts internally, our interfaces with carriers (medical, dental, etc.) are still not in production. We had almost no support until October 2017 to get this done.
- Some lack of control: There are things we have to go to UltiPro to do for us versus doing ourselves, which can cause delays unnecessarily.
- UTM and Core: There is definitely a disconnect between core and UTM. This needs to be much more seamless.
Lets find out
- Easy time off tracking.
- flexibility with ROEs.
- Less manual on the admin side.
- For the payroll team, waiting until the payroll is open to import has made it difficult. It would be nice if we were able to do this before so it gives us more time to balance
- UTA system isn't as easy to use for the managers or the hourly employees. Having to go to multiple different screens to change the schedule & then back to the daily TS to make sure the changes took.
- Code summary at the bottom should ONLY include what's approved and being paid. It also includes unapproved hours and throws the EE and manager off.
UKG at EACOM Timber Corporation
- Payroll
- HRIS
- Time & Attendance
- Benefits administration (cannot handle Flex programs).
- User created reports in Time & Attendance.
In the early stages however impressed and excited for the full launch
- Provides will organized training.
- Hands on implementation team.
- Team are subject matter experts.
- They recently merged with Kronos so I think they still have some integration of tools.
- Could use a training checklist or plan, was assigned a lot of training with no specific order to complete.
Better than most, but not perfect
- Integration between time management software and payroll processing.
- Managing tax filings - preparing 941 and W2 forms.
- Report capabilities through their BI program.
- The BI program works well, if you know how to use it. Training is lacking in this area.
- Initial onboarding was not done properly, many things were demonstrated and promised by salespeople, but little follow-through was done to ensure we knew everything we needed to know.
- Integration between the payroll process and the general ledger for accounting purposes could be done better. Setting up relations between the payroll codes and the GL accounts is not very intuitive.
Learning comes with Challenges and Successes
- Love the added reports; but some training and upgrades were needed compared to the old UltiPro ones
- Historical date changes are allowed to be updated by dates
- Historical edits that aren't included in processing are also not included in totals when you run reports by a certain pay code. Even though the entry has been added to the employees time card
- UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
- The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
- UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
- The merger has created some difficulties transferring information from the employee database to timekeeping and vice versa
- Answers to troubleshooting questions can be hard to filter through and find which one is relevant to you
- I'd like to see more support and involvement from UKG for those who are new to the system and learning it
New User Review
- Excellent implementation team
- Also for more customization of the system than our previous vendor
- Dedicated account manager
- Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
- Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
- In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
- When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
The time platform is less intuitive than it could be.
Ready to switch HRIS sytems? UKG is your answer!
- Customer Service - Our Lead Account Manager is outstanding!
- Ongoing Trainings and Updates
- User Friendly HRIS
- Payment Services requests/responses
- More flexibility with branding (landing page, performance management)
- Payment Services Tax payments (they are not timely)
UKG Pro is a great product! Highly Recommend.
- Payroll
- Open Enrollment
- Performance Management
- UKG Time Management
- Compensation Planning
All the PROs of UKG PRO
Our HR team using so many functions in UKG from payroll, benefits, recruiting and onboarding, reporting for departments and so much more! The reporting functionality makes it easy to get payroll, benefits, turnover and so much more information to different departments.
- Customer Service - this team is so knowledgeable on HR laws, taxes, payroll information and more.
- The functionality of this system is amazing, we have used platform configuration to do so much customization.
- Reporting - I LOVE the reporting and dashboard functions, easy to use, plenty of free online training so you can learn about how to use these functionalities.
- Their customer service team is super knowledgeable but sometimes turnaround time for responses can lag. They always have a rapid support number for help but general questions can take longer to answer.
- I love the customization but certain packages don't allow for as much customization as I would like to see.
Excellent Resource for HCM
- Ease of use
- Customer support
- Integration with other applications
- Recruitment module technology and customization
- BI reports
- Importing large amounts of data is a tough task
Would Recommend UKG Pro
- Payroll processing
- Handling taxes
- Workflows
- Mobile capabilities
- Recruiting and Onboarding reporting is lacking
- Versatility with Recruiting and Onboarding, UKG does not allow customs in these modules
- Org Chart versatility
Recently in Employee File Management we found that if a Note is placed on a person and the option to Notify All who have access to employee box is chosen, for us it sends a Notification ALL the way up to the Company CEO. So, a Hospital HR Generalist just expected her hospital personnel to be notified. This is an instance where UKG Pro is great for smaller companies but harder for larger companies such as CHS to use some of its features.
UKG Pro helps us be better People People
- employee self-service is modern, intuitive and robust
- NLP (Xander) functionality in the survey tools is phenomenal
- highly configurable, and HR is able to maintain without IT support
- workforce continuity has ben immensely helpful during the pandemic and wildfires
- the training is top notch! and Free! it really is a game changer
- the performance module is a little clunky in parts, though still really robust
- the benefits module (not Prime) is limited in comparison to other modules
- managing the org structures in Dimensions poses some challenges - automation would be fantastic
- cannot push internal candidates through Onboarding to Core, and this would be a massive improvement
UKG Next Level
- Customer Support is top notch. I usually get a very quick turnaround time with any issues or problems. Very knowledgeable staff and quick results are the norm.
- Work Flow Easy is a big deal for us. We are able to create a change and go thru multiple levels of approval without any problem. You can always see where the item is within the workflow process.
- Assistance with our annual benefits setup and rollout. This is a huge project and they always come forward to help us to make sure we are on the right track
- Custom Reporting could [use] a little help. Sometimes I have to call and get assistance to make things happen.
- GL setup and structure. We have recently changed our GL structure and it is not an easy transition to change over
- Employee self serve could [use] a little more instruction/assistance. Employees get confused.
Excellent Customer Support
Easy Use For Benefits, payroll, etc.
Lots of sample reports
UKG Pro is the BEST product for an end-to-end HCM solution! You will not be disappointed!
- Customer support is top notch
- Technology and UI is modern and very flexible
- "Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
- Integrations to other systems is seamless and very robust
- Built with compliance in mind
- Tax payment services team is overwhelmed, they could use more headcount
- Talent acquisition suite could use more system config flexibility like the Core product has
Highly Recommend UKG Pro
This addressed the business problem of our systems not "talking" to one another previously. UKG Pro has all modules integrated into the core system, so we can easily share data between modules and get what we need out of the system for data analysis.
- UKG Pro customer support is great! They have specialists within customer support for each type of problem, so you can always find the best solution possible.
- UKG Pro integrated its modules into core very well. This makes it easy to take a candidate through onboarding to become an employee in the core system.
- UKG Pro's recruitment module provides a great user experience for the talent acquisition team, as well as for our candidates.
- UKG Pro could improve upon their time management area. We currently still use UTM because it was the only way for us to have a bi-weekly PTO accrual for employees, rather than a lump sum added into their accounts at the beginning of the year.
- UKG Pro could improve upon their learning module. This module is not intuitive for the administrator to set up or for the user to go through the courses. The main issue we have found is with the pop up windows and not being able to exit out of them and keep the completion rating for the course.
User Friendly
- Reporting
- Payroll Processing
- Easy to use
- User Friendly
- BI Reporting - A bit complicated for new users
- PTO Plans in real time (when vacation is entered into the gateway, it auto reduces the available balance on the EE profile).
- Eliminate the need for security questions when resetting password
UKG is user friendly, easy to learn, and modern!
- Ease of running payroll is excellent
- Rapid Response provides superior customer service
- Customer Success Portal is a great tool and resource for all our needs
- Response time for troubleshooting issues could be better.
Why Probe.....Just go with the Pro
- Business Intelligence Reporting
- Timesheets
- Onboarding
- Timesheets reporting
- Compensation
less appropriate - where the compensation is complex (Salary Planning and Bonus Planning are deployed same time during the year)
UKG Pro Review
- Customer Service
- [Integration]
- Reporting
- Employee Voice
- Having a "more question" option
- Having more graphs.
UKG experience
- Payroll
- HRIS management
- Onboarding
- Onboarding (you always have to click the button twice)
- Tax support
Summer UKG Pro
- WFM ease
- Open Enrollment end user interfacing
- New BI reporting is so much easier for me to use
- Update the Learning Center tools-to reflect the new look of UKG Pro
UKG Review - Payroll Perspective
- Accuracy
- Community forum for questions
- Customer Service
- Making less phone calls to representatives to get a task complete - each area is specialized, which is great, but if you have a multi-layer issue, this can take more time than desirable to resolve.
- I would like more training videos for using Business Intelligence.
User Friendly
- Easily accessible
- User Friendly
- Modern Layout
- Reporting - going back to edit you have to go start over instead of just editing one thing