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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Workplace Differs From Its Competitors

Zoom Rooms

Zoom Rooms are very easy to use, as the tablet provides great and easy UX for non-tech users. We like that it's hardware agnostic, meaning we can go with any brand of equipment we'd prefer. We would love for it to improve on VIDEO CONTENT SHARING, though, as so far it's very lacking. Airplay …
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Zoom Rooms

Zoom Rooms have been a huge success in our organization. Adoption rates and the number of meetings have been growing year over year since we switched to Zoom.
Additionally, digital signage as a value add on has been a cherry on top.
I’m also excited for all the hardware partnerships that Zoom is …
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Experience Using Zoom Phone

Right now our use of Zoom Phone is quite limited. We still use Avaya off premises PBX for all our support and sales functions. We are currently building a vision and road map to integrate Zoom Phone into our organization. I’m excited about Trunk SIP capability if Zoom Phone. Hopefully it will be …
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Zoom Rooms

Zoom Rooms are a perfect compliment to Zoom desktop/mobile meetings. They are simple to install and setup, provide excellent quality, and are extremely intuitive to use. Some organizations are hesitant to have to put a PC or a Mac computer in the room, and now Zoom is solving this by offering …
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Experience Using Zoom Phone

I do not have any experience with Zoom Phone at this point, but I look forward to helping organizations move in that direction also. As I mentioned, everyone that we have worked with that has implemented Zoom for meetings is now considering Zoom Phone.
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Zoom Rooms

We have approximately 225 Zoom Rooms all across the world, making this a very quick and effective communications tool for sharing information with all our departments. The quick and easy to access directory of each Zoom Room is a very effective way to engage any staff member anywhere in the world. …
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Zoom Rooms

Walk-in, press start, be productive. Zoom Rooms are an essential part of the Zoom experience and allow our users to wirelessly share content, easily join meetings and have reliable and engaging meetings. Adoption has been great.
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Zoom Rooms

We have 650 Zoom Rooms deployed in 38 countries worldwide. We have standardized on the Zoom Room solution as our primary video communications platforms for conference room spaces.
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Zoom Rooms

Zooms Rooms for us has been helpful when our small team at HQ meets with extended remote staff. Just as importantly, however, is when we consult with our clients and take them on that journey from either having no A/V room system or a legacy system to a Zoom Room and see the look on their faces …
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Zoom Rooms

We have a mixed environment, some Zoom Rooms and mostly Polycom enabled rooms that our parent company provides. Once we enabled the Polycom rooms to connect to Zoom we experienced a huge increase in user satisfaction.
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Zoom Rooms

It's my favorite effing thing! I only miss when it gave users the warning that another meeting was on the way and kicked people off the call and room. That was great! I don't know how to get that back.
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Zoom Rooms

We have had a fantastic experience with Zoom rooms. We have 214 rooms online at our headquarters, and about 400 online worldwide. They are easy to manage, and most of the issues we have experienced as 'pain points' have been due to other connected components, not Zoom itself.
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Zoom Rooms

We use Zoom Rooms. It's very convenient to start meetings and get the discussion started, especially as our conf rooms are booked back to back. The only drawback I have seen is when the prospect/customer is on a different conferencing system (Webex, GTM) and we cannot use a Zoom Room setup to …
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Zoom Rooms

My user experience has been phenomenal. The product is very reliable and easy to use. The quality of audio and video has been very high. It DOES just work! That is a great thing compared to the last 20 years of other solutions on the market.
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Zoom Rooms

We love Zoom Rooms. It's so easy to use. We enabled 4 rooms without leaving instructions, and didn't get a single call on how to use it.
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Zoom Rooms

Zoom Rooms are a game-changer. The simplicity, the controls from a centralized control panel, and the ability to remove cables are all reasons that Zoom Rooms rock.
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Zoom Rooms

As previously mentioned, all of our conference rooms are now Zoom Rooms. This has been critical for decluttering our rooms by enabling wireless sharing, and for empowering users to cross-collaborate with remote offices and participants.
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Zoom Rooms

We have saved a large amount of capital by being able to set up Zoom Rooms with non-proprietary equipment. We get to choose what we purchase; Zoom doesn't make us buy anything special. They have recommendations, but it is not mandatory.
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Zoom Rooms

Zoom Rooms, paired with an iPad or controller, are lifesavers. The PCs that run the Zoom Rooms are always ready to roll. In the event of power or connection failures, they boot right back up to the Zoom Room, ready to start the next meeting. User interference is minimal as the rooms can be …
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Zoom Rooms

The setup is super easy to manage. It is just a matter of knowing what you want to implement from the get-go. Support for the product is fantastic and we hope it stays that way. I expect that our whole company will be rolled out with Zoom in the quarter!
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Experience Using Zoom Phone

We are still in the preliminary stages of Zoom Phone. One thing that we have experienced that is not great is the availability of countries/regions at this point in time. I'm hoping that we can get this up and going soon that the rest of our global regions can experience what Zoom Phone is like!
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (703)
    8.2
    82%
  • Meeting initiation (691)
    8.0
    80%
  • High quality audio (708)
    7.7
    77%
  • High quality video (710)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.1

Call Management

Customized phone system settings

7.1
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.4
Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security
whistic readyRead Zoom's Security Report on Whistic Security Network™

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5186)

Attribute Ratings

Reviews

(51-75 of 624)
Companies can't remove reviews or game the system. Here's why
December 17, 2021

Zoom, the best option to gather anytime and everywhere.

JA
Joel Amaya
Help Desk Technician
BYU-Pathway Worldwide (E-Learning, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom has a very friendly UI that allows any kind of people to easily use the application, it has a light design but with all the necessary features without overflooding the options. Zoom has great stability and great performance among other counterparts making this a very smooth experience for all the participants.
December 16, 2021

Zoom To The Rescue

Paul Li | TrustRadius Reviewer
Paul Li
Principal
@The Office (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom's more cost-effective compared to the competitors. Initially, Zoom also offers a free option for the first 40 minutes of use. Zoom is easier to install and implement compared to other competitors. Even Microsoft Teams offers a Zoom plug-in to allow for Teams to access Zoom. Though competitors like WebEx & GoToMeeting have been around longer and used by the business world, they were more complex to learn. But Zoom is very simple and straightforward.
December 14, 2021

Zoom - it's like you're in the room

Carolyn Swora | TrustRadius Reviewer
Carolyn Swora
Workplace Culture Architect & Owner
Carolyn Swora (Management Consulting, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
I only use this platform if the client forces me to. It has a complicated user interface. With Zoom I can facilitate easily and be the producer, switching people into rooms, monitoring chat, request emoticons. Not with Adobe Connect. It's not as simple and clear to use. Also, I've experienced issues with breakout rooms in Adobe Connect too many times, whereby people can hear people in other rooms. This has never happened with Zoom. The ease and simplicity of breakout rooms simulate real-life far better than Adobe.
December 07, 2021

Zoom is easy for your customers and profitable for you

SM
Sarah Martin
Owner
Dignified Hedonist (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
December 04, 2021

Efficient and Effective Business Solution

Verified User
Analyst in Information Technology
Mechanical Or Industrial Engineering Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Teams is very comparable to what Zoom offers. The products provide the same benefits and it is more of a company preference than a personal one. Zoom is a great alternative for meetings and phone calls to remain productive when working virtually.
December 01, 2021

Zoom for Education

Verified User
Manager in Other
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom has the most consistent experience so far compared to the other products. With the exception of Blackboard's integration into a learning management system, Zoom is by far the most feature-rich compared to its competitors.
November 29, 2021

"Great features to communicate professionally"

Muhammad Hossain | TrustRadius Reviewer
Muhammad Hossain
Sales Manager
Chain One Ltd (Business Supplies & Equipment, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Alternatives Considered
Compared to its competitors, Zoom is more cost-effective, as well as simpler to install and use. It's also more reliable, as Google Meet's call quality has been poor for meetings larger than one-on-one. Even Microsoft Teams has a Zoom plug-in for teams to use. I chose Zoom, so I could test it and hear the other person.
November 24, 2021

Best Communication App

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Despite the availability of many tools like Zoom on the market, Zoom has made its presence and become the most valuable and loved tool. The tool has all the features that any other tool like this should have and provides a one-stop solution for all the demands any business could possibly have. In general, either screen sharing, recording, chatting, or arranging webinars might be necessary, or you might be able to use your cell phone for your meeting.
November 24, 2021

Zoom is perfect for business that need to stay connected, wherever they are!

Verified User
Account Manager in Sales
Marketing & Advertising Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom is more universally understood and professionally accepted, giving everyone a greater ease of use when connecting with external parties. Most people have Zoom loaded on their work computers and there is very little issue setting calls with Zoom.
November 23, 2021

Zooming ahead in the digital age of video calls

Jason Rutel | TrustRadius Reviewer
Jason Rutel
Creative Director & Owner
Creative Nomads (Marketing & Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom is much more reliable, and the call quality on Google Meet has been less than great for any meeting more than 1-on-1. I chose Zoom because I could try that it would work and that I could hear the other person. It's easier and simpler to use. Zoom wins.
November 22, 2021

Zoom - the BEST web video conferencing available

Travis Hunt | TrustRadius Reviewer
Travis Hunt
LMS Administrator
Upper Iowa University (Higher Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Skype seems to not work all of the time. Zoom works. Skype requires each person to have an account, whereas Zoom can be accessed by meeting attendees without an account. Polycom is so expensive and the equipment is proprietary. We had a lot of outages when using Polycom and many technical issues.
November 16, 2021

I use Zoom in attending virtual meetings, events, or webinars. It has a good quality of audio and video and is easy to use.

Verified User
Account Manager in Sales
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom is easy to use. No conflict tools, bright video, and good quality of audio. I can also use it on my mobile phone.
November 15, 2021

Zoom a choice within a dozen of other alternatives.

Alban Kaperi | TrustRadius Reviewer
Alban Kaperi
IT Specialist
National Agency of Information Society/Agjencia Kombëtare e Shoqërisë së Informacionit (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom is a high-performing video conferencing app [that] is a good option for conferencing meetings. It has all the options that a normal user needs from such an application. But here are some pros that other software offer which Zoom lacks:1. Skype for example has a web client which you can use without downloading an app, 2. Slack offers better support for software developers and code sharing, and 3. Webex is easier to join meetings.
November 15, 2021

Multipurpose Video Conferencing and Streamlined Meetings

Aurpa Fiza | TrustRadius Reviewer
Aurpa Fiza
Mapple Ltd
App developer (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Alternatives Considered
I used to use Skype before Zoom. Zoom's robust and quality features are not available in Skype. Zoom is a video conferencing solution that maintains advanced online collaboration features while improving video quality. It has made it possible for me to continue my work as a professional because my clients feel more comfortable sharing. It has helped me grow my clientele.
November 11, 2021

Great tool for video conferencing and virtual meetings

Damindu Weerasooriya | TrustRadius Reviewer
Damindu Weerasooriya
Software Engineer
XONT Software PVT ltd (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom is well known and widely used application so most of the users are already familiar with their interface. Because of that it's easy to use a popular application like Zoom as the learning curve is very low. Scheduling meetings and inviting people also very easy steps and there's no way you could get lost in between.
November 09, 2021

Easy and simple to use!

Verified User
Employee in Other
Education Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom is just much better. I feel like Skype is outdated. You need a username and to add a person as a contact before talking to them. Microsoft Teams can be a bit complicated. Zoom is just easy to use, simple and reliable. Would chose it any day against similar products.
September 01, 2021

A great videoconferencing solution

Verified User
Strategist in Social Media
Marketing & Advertising Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom is a lighter, more focused utility. Teams wants to cram everything into one app, and you end up fenced in a jumbled, cluttered workspace. Zoom could benefit from better integrations, though. My experience with Webex is limited, but the interface, especially with email integration left a lot to be desired, and the interface was extremely dated.
August 19, 2021

Zoooming Now!

Verified User
Consultant in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Alternatives Considered
Zoom app is user friendly, it is also very fun to use. We chose zoom over other apps because of its efficiency and better functionality. Because of Zoom, we've all become great communicators. Also, since it is widely used by business owners and corporations, people are counting on it in terms of keeping the business afloat.
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