Gong

We use Gong to record and track conversations with prospects and customers. It helps log our communications, track the lifecycle of our sales journey with prospects, transcribe calls, and act as a search engine for our team looking for certain content and opportunities.

Gong helped us to learn from the calls we had and the possibility to listen to them as many times as we want.<br>By tagging specific topics, Gong enables us to understand how frequently we hear/talk about this particular topic. <br>It also helps new employees to listen to calls that have already happened and learn from them.<br>

My role within the organization is to lead a sales team and Gong is leveraged primarily for training purposes of my team. Gong enables me to review my teams calls, provide instant feedback and direction which can be instantly implemented. We can also search for key elements within a call for review and discussion for ongoing training purposes. It also gives me the ability to share good practices with the team and ask questions or feedback on my own calls on occasions I am looking for some guidance or advice on a customer.

Gong helps me onboard and ramp reps more easily than ever. Instead of having them coordinate live calls that might get rescheduled or not go according to plan, reps can look at calls whenever they find time. I can tag them and categorize them into libraries so not only ramping reps but tenured reps can find stellar examples in each function.

As a manager I can also go back and listen to calls I am not able to attend in real time, and I can have my reps go back to self assess themselves and learn immediately how to improve.

Gong is used for coaching and development. The technology helps the team with balanced dialogues, reduce repetitiveness, and capitalize on behaviors that drive sales. We also communicate with clients who are interested in recordings of demos. It is so professionally presented and just makes you look good.

I use Gong to review sales calls, go back and listen to customer calls, and call coaching with my team. Gong has helped us resolve a lot of escalations that were due to miscommunication. It allows us to stay ahead of trends by picking up on key words. It also allows me to measure productivity of my team.

Gong has helped our team increase our accuracy, keep better track of large pipelines, and close deals faster. It's a tool that I would REQUIRE for any future employer to have if they except to attract great sales talent.

I use Gong for call coaching. Gong helps me train the CS members of my team using score cards and tracked analytics.

In a sales organization, Gong has been used in a variety of ways, including Analyzing sales calls and meetings to identify areas for improvement in communication and sales techniques providing coaching and guidance to salespeople on how to improve their performance creating custom training programs based on the specific needs and goals of the sales team tracking the progress and effectiveness of sales strategies and tactics over time overall, the goal of using Gong in a sales organization would be to help sales teams improve their communication and selling skills, leading to increased sales and revenue for the organization.

Training & Coaching sales reps.
Getting an effective deal view for different forecast stages.
Being more efficient in sales planning and reducing days to close the deal by identifying roadblocks/warnings faster and mitigating them

I absolutely love using Gong to improve my public speaking skills. Highly recommend using Gong to leverage collaboration among team members. It allows snippets of the call to be shared with clients.

We use Gong to record calls and obtain analytics on conversations to further help in training and moving the sales process along with a client.

We record all calls with Gong. We have carefully set up our search terms, AI feeds, and Soft Selling pointers. We have given our sales persons, sales leaders, and E-staff complete visibility through the tool. Without even listening to a call, all the details that a coach or leader needs are right at their fingertips.

We use Gong for many purposes and utilities. Improving sales talk tracks, constructive analysis of selling techniques, tracking/managing pipeline, email prompts for opportunities that need attention, etc.

Gong is primarily used to record external calls with prospects. We use the transcripts of the calls frequently to reference the calls quickly or as a training mechanism.

We're using Gong for our managers to coach our sales reps and get better visibility into deals. Our leaders are using Gong for more accurate forecasting, deal visibility, and to have more insight into deal activity, such as how many stakeholders are involved, what the conversations have been about, roadblocks, etc.

Gong has been an incredible resource for our sales team. The amount of data and insights we have been able to unlock has had a significant impact on the growth of our team. It is also a very intuitive tool that has significantly increased the level of coaching provided by our managers.

Gong does a great job of letting me see my pipeline in an easy-to-approach method. Huge upside for those looking to gain insight from those that are doing well in the role. Call reviews can really aid in the growth of a green rep.

Gong's technology helps us gather information and records from meeting and create meeting notes from them right away. In addition to that, the admin console is an easy way to manage, monitor, and receive logs and calls from our employees. I would recommend using Gong in case you are offering a SAAS platform.

Gong changed the way we conduct coaching at hear.com. Instead of listening to random live calls, we use call recordings to get a holistic view of call quality and one-offs. We also use gong for compliance documentation in calls. Our customer acquisition team uses Gong to get customer insights, like What kind of questions do customers bring up? What competitors get mentioned? Gong takes the guessing game out of phone calls and provides reality.

We use Gong for call recordings as well as deal boards. It is used by our entire Go To Market organization and has been an extremely helpful software across the business. It is heavily used during onboarding, as well as by managers when coaching reps. We have had a great experience with the product.

We implemented Gong to get a better understanding of where improvements could be made to our Sales process and individual sales performance. We analyzed a few solutions and Gong was easily the market leader with the best product fit that suited our team.

1) Segmenting calls by source, e.g., demo meetings in Google meet and cold calls in Outreach dialler. This allows me to give specific feedback and also see what is happening and where (BUSINESS PROBLEM: Lead Gen Feedback for reps)

2) Use call scorecards to track feedback given to BD reps by AEs and measure the improvement in demo quality, as well as see where the gaps are. This can inform decisions I take on training for reps and close the gaps in rep acumen. (BUSINESS PROBLEM: Demo quality and business acumen for junior reps)

3) For key customers, it's been valuable to share recordings both internally and externally so that technical resources are allocated, use cases are fully discovered, and the customer also doesn't need to sit through the same call twice. (BUSINESS PROBLEMS: Understanding customer use cases, speed of customer sales cycle, and also internal resource allocation)

4) Use Gong to see how many touches prospects are receiving and also look at the hand-off point for sales qualified opportunities. It is also useful to compare inbound vs. outbound sales (BUSINESS PROBLEM: Follow-up speeds and hand-offs for SDRs)

We record all customer and prospect calls so our sales team or executives can go back, tweak messaging, improve on our skills, get feedback, take better notes and prepare for next steps and calls, etc.

I love the way that Gong breaks down what the action items are. It is so helpful to scan the summary and make sure that you set any reminders, complete tasks, and add accurate notes to the account. I also like how it breaks down the talk/listen ratio.