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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Helen Bowers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • I am an MBA marketing '84. Not at all technically proficient. HubSpot allows me to translate marketing into website features.
  • Education is vital. Again, I understand marketing. HubSpot education shows me how to translate concepts into internet.
  • My beloved "elves", the technical support group, are knowledgeable and gracious every time they have to pull me out of the weeds.
  • The missing functionality is that I cannot give access to just a specific page or function to another employee. I now have someone helping me with social media and I cannot give him access to posting and tweeting without giving him access to the whole website.
Take any training webinars that are applicable. Call the elves when you are in the weeds.
  • In a sales graph you can actually see when we started with HubSpot. There is a big bump up and the graph goes up and to the right from there.
HubSpot was much more broad spectrum than SalesForce. It addressed many more needs and in a totally integrated fashion.

We might add Salesforce as we grow but it will only address one area of our needs whereas HubSpot hit website development and maintenance, social media presence and other areas that Salesforce does not.
See answer to last question. It works.
Good but could be more powerful
I am waiting for the new CRM and expect my rating will go up.
More than I can digest. This is more than fine.
No existing CRM
1
Sales and marketing, administration (HubSpot doesn't help with that) and HR (HubSpot doesn't help with that either)

Being a small company with one person wearing many hats, HubSpot makes my sales and marketing (which is my passion) much more effective. I guess it helps with admin and HR because I spend less time (and get more results) on S&M.
0
That is the beauty of HubSpot. We don't need any in-house expertise. Their technical support (aka elves) are knowledgeable, eager and easy to work with.

With HubSpot a non-technical person can accomplish jobs solo that would otherwise require an in-house team. Yay HubSpot!
  • Lead generation.
  • Lead follow up.
  • Blogging tool.
  • Social media tool.
  • Analytics.
  • Totally get away from having an outside webmaster.
  • Make social media posting more efficient.
  • I would love to have the person power to track each lead that comes in and update. If we put better information in, we'd get better analytics out.
  • When I get an opportunity I would like to see about moving from Mail Chimp to the HubSpot email tool.
Yes
It replaced our outside webmaster and his WordPress.

But, oh, it does so much more than web development and maintenance!
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
The promise that I could "own" all our marketing, not just the traditional side.

As an "old" MBA I know the concepts - they haven't really changed - but wouldn't have known how to apply them in the internet world. HubSpot first educated me (Inbound Marketing Certification), then sold me the product and supports me in its use, any and every question I might have.
Not at all.
  • Vendor implemented
No
Change management was minimal
There were no changes even asked for on our part. HubSpot molded itself to our business rather than requiring us to mold ourselves to it, which is something I find all too common in software. In order to use the software we have to change how we do things. No! With HubSpot we didn't have to change a single thing we were doing. It just helped us do everything better.
  • The template was a little bit constricting but once I figured it out and went with the flow - YAY team!
  • That I couldn't wait to get started.
Spend time with your rep to set up expectations and time line in depth. My rep, Ryan, did that and everything went smoothly and on the schedule he and I agreed on.

Within a month of implementing our sales graph took a big bump up and has grown from there ever since.
  • Online training
  • Self-taught
Comprehensible by a non-techie, comprehensive and personalized as necessary.

The webinars are enjoyable, fast moving and chock full of information. The presenters and their helpers take and respond to questions. Webinars are then available for downloading online for anyone who missed attending.

HubSpot also provides a calendar of when specific webinars will be given so you can polish up your rough spots.
The webinars are great!

I strongly recommend attending as many pertinent webinars as possible on the individual training. Also, attend "office hours" if you have questions or need a little extra help "getting it".

For me, the marketing concepts were familiar friends. I had to learn how to present them electronically, which HubSpot training certainly did.

For someone more technical, self-training might work. For me, the webinars are my oxygen to make the product work.




Truth is, any more configurable and they would lose a non-techie like me.
Let HubSpot do it for you.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
We do have an HTML person available + the elves will write specific HTML for a particular need.
No.
No
The elves listen, solve and cheer me on. What more can anyone want?
No
Each and every time I call technical support (my beloved elves)
  • We don't need to know HTML to upload copy onto our website.
  • I can track a lead as well as get instant analytics for all my leads - source, success.
  • I can compare my analytics to those of my competitors.
  • I can graph our progress and successes.
  • One thought goes through all our social media and it can be scheduled to repeat.
  • Anything that is difficult prompts a call to my elves who will help me. Cheerfully.
Yes
Not really HubSpot. We could hire one of their partners to create it for us.

It's on our list of things to do.
Fantastic. Fabulous. Amazing. Terrific. (enter any positive superlative you would like)
It hasn't failed us as we're growing.
Support is available on line 24/7 (I have gotten emailed responses in the wee hours)

Telephone support is available EST 8 am - 8 pm M-F.
Hasn't failed anything or anywhere.
  • We have integrated modules within HubSpot but haven't taught it to dance with any other software.
  • Salesforce.
none
I gave it this rating because they regularly offer webinars on software with which they integrate in partnership with those companies. Everything at HubSpot work and works well. Plus I imagine a partner company wouldn't stick their neck in a noose with HubSpot unless they were totally sure.
Let them help you. They will.
Amazing! Attentive, knowledgeable and ready to move at my pace.
Couldn't have asked for things to go more smoothly. They set and exceeded all their goals.
That we would pay them what they asked for. They did offer an extra month of trial but I was ready to rock and roll.
Trust them. It is rare but you really can.
Yes
They don't actually have releases. They are constantly upgrading features. If it is major there will be a webinar available. Otherwise, you'll figure it out or ask an elf for help.
  • Social media tracking.
  • Closing sales tracking.
  • Don't know. We go with the flow. The only outstanding request we have is to allow access to others on our team on a page by page basis.
No
No
September 17, 2013

HUBSPOT

Keith Bailly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It is very easy to use, analytics are great, and it has some great 3rd party vendors and a marketplace.
  • Limited design capabilities and templates. The framework is very simple and it's very easy to make a page or a form, but it's difficult to do anything more custom that goes beyond the HubSpot templated approach. For this reason, we host some sub-sites build in Bootstrap externally but it's difficult to integrate these sites with the main HubSpot site. SInce these sites are hosted externally, this also creates a problem for web analytics.
  • Really only wants to track one blog.
  • The big ROI is the efficiency it offers our team. It's very easy to build quick landing pages or registration forms that can all be tracked on the website. Posting content to the site could not be easier which certainly makes the team highly efficient. The other side of that coin is that, although very easy to use, the end result is not likely to wow customers. There is some trade-off between employee efficiency and cutting edge capabilities.
Well, there are some other products that are based in JS that might make more sense. HubSpot has been a great product for us, but we are starting to think about products that can offer us more flexibility.
This is a great product for a company that does not have resources or a team of engineers. You are able to create new pages, do calls to action, A/B multivariate testing, BLOG and track leads all in one place. A great solution for small shops!
8
1
It's me!
  • We use the product to host our sites, create landing pages for forms and invites to special events, we blog and get analytics, as well as host our job board.
We were using a DotNetNuke package.
We looked a several other CMSs.
  • Vendor implemented
  • Implemented in-house
We did the design and they converted it into Hubspot. I recently did a re-launch and had Market8's Eduardo do some work for us. He was great, very thorough.
Just know what you want, and stick to it.
  • Online training
There was no presentation or WebEx.
To match up with our colors and marketing plans.
Customer service is great initially when they have their post sales implementation team working with you. Once the product is installed and you are running you get transferred to Level I and it is not the best or direct for answers.
Very easy to use. You can assign different task to team-mates and allow them to have limited access.
Never had a problem.
Not bad, but always room for more speed!
  • Maxhire.
  • Bullhorn.
  • Feedburner.
  • Maybe. (Shhhhh!)
Good for the most part, the Post Sales Engineer was awesome!
Ask for more, and pay as little as possible.
Score 3 out of 10
Vetted Review
Verified User
  • The email drips and smart lists seem to work very well from what I am told from members of our marketing team. The fact that it integrates so well with Salesforce enables us to have very detailed campaigns.
  • The analytics in HubSpot are average at best.
  • In particular, we have been having issues with HubSpot not reading UTM tagged links and they seem to not have an answer as to why that is happening. We use the Google URL Builder to construct URLs including our UTM tags which are vital for for tracking individual marketing campaigns.
  • For some reason that we cannot understand, HubSpot cannot pass UTM data to Salesforce easily, and this is a huge concern for some advertisers.
  • I do not have those numbers yet.
We have not been thrilled with the customer support that we have been getting. Probably will not review.
HubSpot is a great product, there is a lot of good to it. The UTM issue is a big issue to us because of how we do attribution, so that is why I graded harshly in regards to that. I think if HubSpot was more proactive in helping their current customers they would really have an amazing product.
5
Everyone within the marketing team.
3
Myself, our Marketing Manager, and Marketing Associate.
  • Email and Drip Automation. Lead Generation.
Never had a marketing automation software prior to hubspot.
Eloqua, Bronto, Marketo, Optify.

Eloqua and Optify were ruled out immediately because they were too expensive.

Bronto didn't have the features we wanted.

Marketo and HubSpot were really the two contenders. Ultimately, we chose HubSpot over Marketo because we loved the Apple-like UI. The product has a very intuitive design which was very appealing.

Also, Marketo charged a couple of thousand dollars to have someone come to our offices and get the system up and running. This seemed like a liot of expense. In hindsight, however, it would probably have been a good idea. We have struggled in getting HubSpot to work they way we want it to.

  • Implemented in-house
Was not too tricky, except getting the lead form to fit properly on our site.
  • Online training
  • Self-taught
Teaches you how to use parts of the progam that you might not use initially. The product is actually pretty intuitive but the online training was helpful.
I would recommend to have the Account Executive selling you to give you a full demo. Make sure the AE goes through all the features with you so you can see exactly what the program does/does not do.
We needed the forms to fit properly on our site. So we had our development team implement the code.
No
We feel that the answers we get from HubSpot support do not answer our questions and do not really fix our needs. Sometimes I feel like they are reading a script to me. The UTM tag issue has been very frustrating We do not seem to be getting satisfactory answers as to why this is not working.
It is a very intuitive product in regards to its UI. Very easy to navigate around the platform. This is a great strength of the product.
No issues.
  • Salesforce.
Fully integrated, it was not hard at all. This works really well.
  • Not at this time.
Very easy during the sales process. I do wish we would have gotten a more extensive demo however. Our AE did answer of all our questions and concerns prior to the sale. After the sale, our AM did not help us with any of our issues but instead would just give us a article or send us to someone else.
I was not involved in the negotiations.
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