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Sprinklr Modern Engagement (formerly Social + Messaging Suite) Reviews

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141 Ratings
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Score 7.6 out of 100
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Reviews (1-25 of 28)

Krisleigh Hoermann | TrustRadius Reviewer
December 23, 2015

Their Success Is Your Success

Krisleigh Hoermann
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Sprinklr has been a great partner for us, even though it is quickly growing to adjust to the market. They bend over backwards to ensure our success and the platform is always evolving to better meet our needs.
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Kira Swain | TrustRadius Reviewer
February 26, 2015

Sprinklr - The Best Enterprise Social Platform

Kira Swain
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need.
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Maria D. Perez | TrustRadius Reviewer
November 07, 2014

Stellar Social Media Content Manager

Maria D. Perez
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
The content manager for Sprinklr is easier and much more comprehensive than other content managers for social media. I know because I've used many others including HootSuite. The only reason I'm not 100% on board is because I would like to be able to manage much more from the software than just content. Wildfire by Google offers a robust social media marketing suite that allows me to do so much from one place.
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Emily Lorei | TrustRadius Reviewer
October 01, 2014

A Necessary Evil

Emily Lorei
Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
My company has a good relationship and they claim to be trying to improve their system. And, their reporting system is the best out of the competition. If we could find a better alternative I'm sure we'd switch.
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Alexandre Teplitxky | TrustRadius Reviewer
November 05, 2013

Sprinklr, a great partner to any social media team

Alexandre Teplitxky
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
As I was working on behalf of a large enterprise, the Sprinklr team was very responsive and I was pleased with their customer service and ability to work on feature suggestions at a fast pace. This may or may not be the case when you work for a smaller company. So my experience is based on that fact primarily.
The learning curve being a little higher than average, if you deploy Sprinklr to your team it would be ideal to use it as your primary management tool for the long run.
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Derek Stein | TrustRadius Reviewer
November 02, 2013

The finest enterprise social media management platform I've encountered.

Derek Stein
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
While I have been away from Sprinklr since changing jobs in late 2012, I do miss using it. For larger brands, I recommend using Sprinklr to manage all aspects of your social strategy (reputation management, campaign management, conversation monitoring). If a client is, for example, a local store, I believe there are better solutions available.
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Azy Groth | TrustRadius Reviewer
October 28, 2013

From small pond to big pond

Azy Groth
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
As a nonprofit, we have an arrangement that makes Sprinklr affordable for us. In these circumstances, and with v 6.0 coming out, we are very likely to renew. Our entire communications team was recently trained on using Splash, and it promises to be significantly more sophisticated--for the people using it all day every day and for those of us who use it peripherally, but rely heavily on the insights it provides. However, if it were to suddenly become much more expensive to us as a nonprofit, we would likely discontinue and look for a more affordable service.
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Sean McNamara | TrustRadius Reviewer
October 25, 2013

Sprinklr or Radian6? Decisions Decisions....

Sean McNamara
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
Sprinklr is a great platform, but the power hitter Radian6 is known by many in the industry. The only reason I wouldn't renew is if I had been offered an extremely generous offer to implement Radian6 with employees again.
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Anonymous | TrustRadius Reviewer
April 27, 2015

Sprinklr is the perfect tool for a busy social media community manager.

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
Sprinklr is the perfect tool for an organization looking to manage their brand's (or multiple brands) voice and footprint in social media across multiple channels. It is the perfect tool for a busy social media community manager. Thank you!
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Anonymous | TrustRadius Reviewer
October 16, 2014

Sprinklr: Keeping Your Social Landscape Looking Pretty since 2009

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Sprinklr has been more than serviceable, and for the money, you won't get a better value. The support team is easy to reach and will work for legitimate issues quickly. The Sprinklr team is easy to work with and won't constantly hassle you to upgrade to a more expensive plan like some of their competitors.

We have been very happy overall with this product.
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Anonymous | TrustRadius Reviewer
October 23, 2013

Sprinklr is good for smaller companies

Verified User
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

4
The platform is better for smaller clients. I work on one of the largest technology brands on the world with over 30 million fans and with the amount of traffic we receive on our pages daily, Sprinklr is just not up to par for moderating. Also, we love UGC. Tweetdeck allows you to catch this content, Sprinklr’s platform currently doesn’t allow this.
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Anonymous | TrustRadius Reviewer
July 11, 2013

Robust & comprehensive social media management solution

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
I've used a number of social media management tools. At a competitive price, Sprinklr offers the most features needed by a very large organization; one that is trying to scale social media use beyond the communications and marketing departments, and improving our level of customer service and engagement on social channels.
Read this authenticated review

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Scorecard Summary

Likelihood to Recommend (141)
7.6
Likelihood to Renew (28)
8.5
Usability (6)
8.0
Availability (5)
9.1
Performance (4)
8.2
Support Rating (24)
6.7
In-Person Training (2)
7.0
Online Training (3)
8.4
Implementation Rating (5)
9.0
Product Scalability (1)
8.2

Feature Scorecard Summary

Boolean keyword searches (37)
7.5
Filtering out noise/spam (38)
7.3
Sentiment analysis (39)
6.6
Broad channel coverage (38)
8.1
Content planning and scheduling (39)
8.3
Audience targeting (34)
6.9
Content optimization (33)
7.0
Workflow management (35)
7.0
Automated routing and prioritization (36)
7.9
Customer interaction histories (38)
7.5
Bulk actions (37)
7.4
Lead generation (21)
6.8
Content marketing (27)
8.2
Paid media management (21)
6.7
Campaigns and promotions (26)
7.7
Twitter (42)
8.7
Facebook (41)
8.5
LinkedIn (30)
7.9
Google+ (21)
8.0
Instagram (39)
6.8
Pinterest (22)
7.3
YouTube (28)
7.2
Campaign success analytics (39)
8.7
Real-time tracking (41)
8.3
Competitor analysis (28)
8.2
Role-based user permissions & privileges (41)
7.5
Mobile access (34)
6.7

About Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement is the social media management and social media monitoring component of Sprinklr's software platform. Sprinklr is a platform that is designed to manage and enrich customer experiences across multiple social channels and websites. This solution addresses the need to manage the growing number of social channels and their expansive user bases that impact an organization.

According to the vendor, organizations will benefit by using their solution because it enables them to collaborate effectively on social and digital initiatives and speak to each consumer in one authentic, on-brand, and engaging voice across channels.

The vendor says their platform is built on one code base that organically shares data and enables greater agility, rich insights, automated efficiency, and protected security.

Categories:  Social Media Monitoring,  Social Media Management

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureActivate social chatter into real-time insight and engagement
Has featureOrganize relevant content for the most impactful audience, time, and channel
Has featureEasily moderate high volumes of daily conversations and personalize engaging messages
Has featureAutomatically optimize paid budgets and consolidate reporting across channels
Has featureUnderstand social audiences more deeply, segment them, and motivate advocates
Has featureGain insight on all social activities at aggregated and granular levels

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Videos (6)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Integrations

Google Analytics, Bitly, Marketo, Salesforce, Omniture

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Competitors

engagementlabs esuite, Hootsuite, Oracle Social Cloud, Radian6, Sendible, Viralheat (Discontinued), MavSocial, Adobe Social, Khoros Marketing (Formerly Spredfast + Lithium), Interactions Digital Roots (formerly ENGAGE), Salesforce, Oracle Social

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Pricing is configurable based on enterprise needs.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
100%

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese