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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1404)

Attribute Ratings

Reviews

(151-175 of 928)
Companies can't remove reviews or game the system. Here's why
August 09, 2021

UKG Rocks!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The Customer Support Portal is a very useful tool provided by UKG. It is full of training videos, troubleshooting tips, and allows for cases to be opened when additional support is needed.
  • The notifications on updates, issues, and new services are sent via email and provide plenty of information and notification for their customers.
  • UKG offers a complete product, from recruiting & onboarding, to payroll, and to year-end tax filings.
  • The message box feature in deductions plans, gadgets, etc. could be improved. It is hard to configure everything precisely and what appears in the box does not always appear that way on the Company Page or in an Open Enrollment session.
  • Open Enrollment could use some updating. An Active Enrollment session is actually passive so why even have that option. I also think the New Hire & Open Enrollment sessions could use some additonal functionality, taking into consideration the different benefit options that companies offer.
August 05, 2021

Forward thinking

Donna Van Landghen, CPP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I like that they stay current and plan ahead of legislative changes.
  • They offer training online, by webcast, online class, recordings to cover everything you might be in need of.
  • PPAC, all the steps to keep our information as accurate as possible or the reviewing of data to update and correct associate information. The entire area is complicated.
  • Org charts, improving the functions for many print options, adding open positions.
  • Support is beginning to be slow in responding when tickets are submitted
  • Be watchful of year end and system changes that do not affect year end compliance.
August 05, 2021

UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration of the various modules of their product has been done very well. Availability of options for timekeeping, performance reviews, and benefits administration work very well together.
  • Availability of live support resources that we can speak to through their Rapid Response case submission process has been very helpful. There are also a wealth of support resources available online.
  • Business Intelligence resource for obtaining existing standard and customized reports is also very powerful.
  • Could have better option available for reviewing historical employee information like previous address or contact information.
  • When description is updated for benefit deduction code for new period, the new description applies to all previous records associated with the updated benefit deduction code.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The top 3 Functions ULTI does well:
  • #1 Employee Self-Service; GFB Human Resources is no longer in the “printing” business.
  • #2 Reporting, our leadership and management team love the Employee Turnover Report. This report provides a snap-shop of employee turnover, by department, and by company. The ULTI support team assisted us with tweaking the report to meet our needs.
  • #3 System Flexibility & Accessibility, large amounts of employee data can be made available to all employees, regardless of their location, simply by placing info on the HRMS homepage. The need for HR to print Employee Handbooks, Policies & Procedures, and Health Plan Info was eliminated.
  • When implementing the software, specifically for reports within BI Cognos, I highly recommend listing the reports that you will need now, 3 months from now, and even 12 months from now. I encourage you to share the list with your Ultipro implementation team, who will make recommendations on “how best” to configure the system that will satisfy your reporting needs today, tomorrow and future long term needs.
August 04, 2021

Best in the business!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recruiting.
  • Onboarding.
  • Perception.
  • Business intelligence.
  • As it relates to recruiting, I’d like to see a new way of seeing how many positions the candidate has applied to. For example, I have a candidate that has applied to all three current opportunities and the only way that I am able to view that he has applied to all three opportunities is by clicking on a box within their profile. I’d like to see this improve so that it’s easier for recruiters and hiring managers to view which opportunities the candidate has applied to.
  • As a relates to onboarding, I’d like to see rehires have the ability (when completing onboarding) to reselect the previous direct deposit that was activated at the time they were termed.
Nathan Linkon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Not only I can manage my tasks on this software but also I can easily track back any employees' information this helps me to create a secure environment and to judge their performance as well.
  • Right from recruiting to onboarding, every process is crystal clear. It is very user-friendly software with the simplest interface, I did not face any difficulty in its initiation.
  • It has made every process precise for me.
  • Sometimes reporting gives ineffective results so that I have to apply filters in reporting then I find appropriate reports. otherwise, this is not a big drawback.
  • Sometimes it gives a very slow response. So I think its customer support needs to be improved. Focusing on premium plans will be a huge benefit.
April 28, 2021

Happy Customer!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent Customer Service. The staff at UKG are always so helpful and go above and beyond to make sure we are satisfied with the recommended resolutions to our cases. They are patient and easy to work with when resolving issues. They make you feel like you matter and don't make you feel like you are asking questions we should already know. They provide us with the information we need and many have directed me to the portal and shown me the different tools and resources available.
  • The performance management feature. I wish there were more options for workflows or options to create our own workflow. For example, we created our performance improvement plan online but had to leave out the employee since they would see the PIP before it was delivered by the manager. This left us will having part of the process still be manual which we were hoping to avoid.
April 28, 2021

UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding: The flow from the recruiting platform is great to hire an employee to limit the manual entry.
  • Recruiting: The platform is accessible by all devices which is a plus for an applicant to apply.
  • BI Reports: They can be simple or complex and it is not hard to create.
  • Benefits section: Termination is a little cumbersome when an employee has enrolled in multiple benefit plans. You should be able to enter one term date for all benefits to be terminated.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Support is outstanding!
  • Availability of documentation and online training.
  • Great products - easy to implement and use.
  • Ongoing and timely communication.
  • The ability to import changes to the set-up tables.
  • The ability to "hide" old org levels and job codes.
  • The ability to import (and even export) employee photos.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Electronic timesheets has been instrumental in processing payroll.
  • Employee self service and mobile app is easy for employees to maneuver around.
  • Payroll Processing is a smooth and easy process.
  • Taxes - I have struggled in this area from the beginning. Even though I do see improvements over the last two years, there is still room for improvement. Locating QVR and receiving multiple emails when it is ready. Look forward to the fall 2021 release on payment services.
  • Cases opened are sometimes not addressed as quickly as I would like to see. Again, this could be related to a lot of my cases are about tax errors, or notices from agencies.
  • BI reports - I used to be able to search and find the reports I want to run, now they do not seem to show up in the search tool. Making more difficult to locate.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Integrating HRIS and payroll processes.
  • User administration and managing access rights.
  • Integrating job grades, geo differentials, salary structures, and merit.
  • More flexibility in the salary planning module.
  • HRIS processes for re-hiring former employees.
  • Goal planning.
  • Annual benefit deduction load/auditing processes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a comprehensive HRIS that can be used by anyone at any level for various reasons
  • Offer ongoing training through webinars or through the Learning Center
  • Try to keep their clients up-to-date with new laws that affect tasks we complete in UKG (example- COVID tax credits)
  • UKG Pro could offer more robust/ detailed learning for administrators who are new to an LMS. There is learning material; it's not a 101 type-level though.
  • Logging into the CSP or the Learning Center separately when already logged into UKG is a pain when it seems that SSO would apply.
  • In UKG Pro, it would be helpful as an administrator to somehow mark the available courses that aren't a good option for training to assign instead of having to make a personal list of courses that aren't relevant or meaningful.
  • Having only 2 super Admin roles is also a pain point. 3 would be more efficient for a company that has a larger HR department. The entire system with the majority of the modules is already more on the expensive side for a company to have to pay for another Super Admin role if that's even an option.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting--BI
  • Dashboards--BI
  • Approval process for workflows is fully customizable
  • Easy to use
  • Great customer success portal--can enter a case or search existing knowledge resources
  • Time management system needs improvement--clunky, UI is older looking
  • More processes need to be date driven--job title changes or supervisor changes apply right away even if they are future dated; only salary changes are truly date driven
April 22, 2021

UKG Lifer

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting
  • Benefit administration
  • Human capital management
  • Payroll
  • Better performance management.
  • TOA: It's not beneficial to companies that work on billable hours.
  • UKG is known for launching new products before fully vetting them. Focus on making it 100% right the first time before launching to users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Storing employee information
  • Reporting
  • Customization
  • Reporting can be difficult if you are new to it, but many enhancements have been made recently.
  • Role administration with new releases.
  • Scheduling in UTM
April 22, 2021

UKG is excellent!

Sarah Cooper Truchard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • UKG is good at engaging their customers to see what enhancements could be made to make their customer's lives easier.
  • UKG is responsive when you call into the hotline for assistance.
  • The webinars for releases are super helpful.
  • While they are excellent at asking for suggestions, there are plenty of suggestions that have an enormous amount of votes and have not been implemented and/or are not being considered.
  • Within recruitment, error messages do not indicate what the actual problem is and you have to dig to figure out the issue. If there is a character spacing issue, highlight it or provide text that pinpoints the issue.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Module features are competitive and updated to meet user needs.
  • Training offered to users and community groups are helpful.
  • I like the consultation services for custom reports.
  • New module implementation is not always clear—roadmap and steps for homework.
  • Modules tend to be updated and sunsetted frequently.
  • Consultation tends to be expensive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Module options.
  • Customizing what features you would like to use.
  • Quality of assistance.
  • Timeliness of support needs.
  • They tend to be a bit pricy.
  • Not all modules are the most modern or efficient way to do things.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use.
  • Data reporting and management.
  • Great consultants and partner companies.
  • Ability to customize via labels and platform configuration fields.
  • Frequent downtimes and connectivity issues.
  • Customer service is sometimes slow to respond.
  • Additional jobs are not managed well in the system.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • HR and payroll functions all in one place. Our prior system was with two companies, one for time keeping and the other for payroll. HR functions were handled with paper.
  • Configuration can be tailored to your organization, as simple or complicated as you need it to be.
  • Customer service issues can be complicated. UKG employees are very siloed in their areas of expertise. That makes it difficult to solve issues that span across areas like, configuration, reporting, and time management. A situation like this could result in you speaking with three or more individuals.
  • You are completely responsible for your system configuration and maintenance. Most features are delivered off and you need to research whether you want to turn them on for use.
  • Massive amounts of training are available. It can be overwhelming. You don't know what you don't know. So often unless something is recommended to you, you may not know it is available to you.
  • Reporting outside of standard or sample Business Intelligence reports require you to understand coding language and vernacular to customize reports.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Time management assist us in tracking employees timesheets.
  • Employees able to request time off through TOA.
  • Efficient for tracking of employees.
  • Implementation of product was difficult due to not understanding of the end result.
  • Learning all the functions of UKG is a full time job. It would be more efficient if answers to questions were more readily available.
  • Benefit feeds are difficult. The system should automatically terminate employees and dependents from the benefit plans when the employee is terminated in Core.
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