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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

I use the following apps:
1. To integrate product inventory, sales and COGS with my company accounting, I use the QuickBooks Online to BigCommerce app.
2. For SEO optimization, I use FavSEO, which integrates with the BigCommerce product metadata seamlessly.
3. For shipping integration, the best app …
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BigCommerce Customization

We have used their APIs for interfacing with sales on Amazon. But other than that we have not customized our digital experience through the APIs as of yet. I'm sure we will be at some point down the road. At which time it will be helpful to have some tutorials for doing so.
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BigCommerce Customization

We personally don't consistently develop and work with the open API but have had to build features to interact with logistics software and that process has primarily been positive. There have been some minimal limitations when processing orders with more than 250 line items in a wholesale capacity.
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BigCommerce Customization

Again, using acronyms and industry terms does not allow the survey user a chance to actually answer the question. Many of us chose Big Commerce because we do not know what these things mean and don't have to in order to have an impressive website. Your survey language is preventative.
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BigCommerce Customization

We are sending specific product tags from orders and passing them into our email platform through the integration and automation, giving us the ability to serve personalized content in our emails and specific product suggestions through personalized popups when they visit our store or information …
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BigCommerce Customization

My business has used open APIs and available integrations to the fullest extent. There are a variety of integrations that are an essential part of a tailored online experience. There are a variety of integrations that are absolutely necessary when using BigCommerce. MailChimp/Klaviyo API, as well …
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BigCommerce Customization

I discussed this briefly before, but it has given us great flexibility that other systems like eBay could not do resulting in more satisfied customers and increased sales volume. There are a lot of integrations that we have yet to implement (Facebook, Etsy, newsletters, product notifications, …
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BigCommerce Customization

We use a shipping software that has a built-in integration with BigCommerce. It makes it seamless to keep customers in the loop on their order status and tracking info. We also recently have hired a company to use the open API and interface our POS with BigCommerce. We now have real-time inventory …
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BigCommerce Customization

We do have several API accounts and they integrate seamlessly. You do have to make certain you do not have 2 accounts feeding the same data to one website. Typically the API will address that, but BigCommerce can't always resolve or explain your issue if it is a scenario being handled by an API …
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BigCommerce Customization

The beauty of BigCommerce is that I don't need to know what APIs or customized digital experiences are. As a small business, and someone who is not tech-savvy, I can still run a successful business without knowing how to use such tech advantages. We certainly don't take advantage of all the bells …
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BigCommerce Customization

We don't personally use the APIs too much, but the vast app marketplace makes it easy to add-on features and capabilities with the click of a button. We've noticed that as BigCommerce increases their API availability and options, the app marketplace has gotten better, more functional, and more …
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BigCommerce Customization

Our current site is still on the Blueprint platform but we are just about ready to launch an updated site with the Wordpress integration. It is very convenient that I'm also able to integration with Constant Contact and Avalara Tax. I'm not currently using much else for integrations but would like …
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BigCommerce Customization

The only feature we use here is available to get the inventory and orders directly from Big Commerce. We do use a third-party inventory management software to sync with Big Commerce. It would be nice if Big Commerce already had this built-in or available as an add on.
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BigCommerce Customization

This is not the area of BigCommerce I am well versed in. Someone else designed our site's appearance, my partner entered the information for each product, and I mainly use BigCommerce's Orders page to oversee shipping and product fulfillment. I wouldn't want to comment on something for which I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(101-125 of 436)
Companies can't remove reviews or game the system. Here's why
February 14, 2020

Awesome E-Commerce Building Tool

JH
Jeanna Haag
360 Marketing Associate
Bass-Mollett Publishers (Printing, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think BigCommerce can easily work for any company wanting to sell products. Not only are there several options built into it, but you can also get apps for anything not already available. There are also partners who can do custom coding for you for an additional fee and the boards are a great place to get answers.
February 14, 2020

Good product overall

Verified User
Employee in Marketing
Food & Beverages Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce has great customer support. We always get assistance on time. I need to create web pages but they are very simple because I don't have a developer's knowledge. Templates would certainly help. Marketing promotions like shopping cart discount make it easy for customer to use.
February 03, 2020

BigCommerce gets your needs covered.

Ioritz Blanco | TrustRadius Reviewer
Ioritz Blanco
Partner and Founder
Zepeim (Food & Beverages, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For new businesses that just want to have a website running and start selling, I would totally recommend BigCommerce. However, once your company grows bigger, the system is sort of rigid where you don't have a way to change lots of functionality aspects. You need to either learn how to program or hire a programmer.
February 01, 2020

Perfect CMS for large inventory e-commerce sites

Verified User
Employee in Marketing
Sports Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce works for businesses with a massive inventory like ours. We have thousands of products available for purchase at any given time and BigCommerce supplies us with the tools to keep it all organized. We can build each product page with the exact specs of each individual product, and track the inventory down to a single-digit without one instance of an error. Customer service leaves a lot to be desired. We have dealt with them for the better of three years and we rarely get our problem solved. We get passed from developer to developer, always trying to shift blame to us, instead of helping us solve our problem. We typically find a workaround on our own.
January 31, 2020

Love what BigCommerce does for us!

Verified User
C-Level Executive in Corporate
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We think BigCommerce fits well for a wide variety of industries and businesses. In particular, we believe it’s ease of use makes it a great “first” e-commerce platform for beginners, and there is plenty of functionality for seasoned experts as well. Retail is clearly the central focus for BigCommerce, but the platform would work well for many other industries looking to add a point of sale as well.
January 31, 2020

Great for simple storefronts

JM
Jennifer Mileli
Owner
Nani ke Ola Scrapbooking (Arts & Crafts, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
It is easy to use, and I haven't had any problems with inventory, customers, shipping, etc. Coupons and running sales are easy to do as well. The customer support chat is always available and helpful. I have used other sales platforms, and they were not as user-friendly as BigCommerce.
January 24, 2020

BigCommerce is good, but needs work/better pricing. 3dcart is a possible alternative we might switch to this year!

Verified User
C-Level Executive in Corporate
Food & Beverages Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's good, but it doesn't take glitches seriously and for 80 bucks a lot of other services include more wholesale features. They also said one thing and then changed the service later. I left Shopify for that reason. A part of me wishes I had stayed.
January 23, 2020

Definitely recommend BigCommerce, especially for a growing e-commerce company

Verified User
Director in Corporate
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We found BigCommerce to be the most viable solution for our business due to the business size and scope of growth. Previously we were on Magento, which was too much for what we needed. BigCommerce is excellent for a moderately sized business that expects to grow significantly medium to long term. Some of the smaller platforms (e.g. Shopify) aren't designed for this, which then means all the upheaval of switching platforms. With BigCommerce, we can stick with this platform indefinitely as our business grows.

For a small start up, or where a shopping cart is not required, BigCommerce probably isn't appropriate.
January 22, 2020

Great eCommerce solution with very little issues.

CC
Carlos Chanlatte
Co-Owner
Aditreasures.com (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce should truly fit almost all businesses that are looking to implement an eCommerce solution. I would highly recommend it for anyone that is looking for an alternative to WordPress/Woocommerce, since that solutions always seems to fall far behind in regards to site speed when compared to BigCommerce. BigCommerce is also a great solution for anyone looking to manage their eCommerce solution with a very user-friendly interface.

There are some instances in which solutions such as Shopify may be better when factoring in the cost of the solution. BigCommerce does offer some great plans; however, there are instances in which you have to upgrade to a higher plan if you just want one small feature that the other plan offers since there is no option to add individual features a la carte.
January 22, 2020

Working on it....

Verified User
Partner in Sales
Design Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For our business it is best suited us for our eCommerce processing and online shop platform. We use a template which is most cost effective however it is a bit difficult to adjust specific items' shipping costs and other things that would optimize our ability to offer better shipping options for small items.
January 22, 2020

BIgCommerce Is A Good Solution for sellers using Square P2P

Christi Jensen | TrustRadius Reviewer
Christi Jensen
Owner
Domestica (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I'd say it's most appropriate if you are using Square for in-person sales and want inventory online to reflect actual inventory. When it's working, it's a huge help. If you're already using WordPress or Squarespace for your shop, you might find Shopify a better fit.
January 22, 2020

BigCommerce Delivers Big!

Verified User
Partner in Corporate
Arts & Crafts Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The BigCommerce interface is very intuitive, so new employees are able to acclimate quickly. The product catalog supports our 16,000 products without any performance issues. The analytics are sufficient for us, as well. The community support pages are extremely helpful and can resolve most issues.
January 17, 2020

BigCommerce is fine.

Verified User
Team Lead in Information Technology
Events Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is a good option if you don't need the flexibility to use custom coding or advanced features. These things are possible, but if you don't have the resources to dedicate someone to watch and make sure that everything is sustained as updates are made then you could be financially hit from time to time with no warning.
January 16, 2020

Using BigCommerce as an Omni-Channel Retailer

Verified User
Manager in Sales
Retail Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited for smaller vendors who own their own brands. As a retailer, we do not have our own branded product and therefore need to adhere to many different companies policies regarding advertising and pricing. If you have a large selection of products with lots of variations like we do, you will probably experience issues.
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