Gong

I work in marketing with customers. Gong helps me search for quotes from customers who have spoken to my colleagues and allows me to record my calls with customers so I can share them with teams or revisit them for content.

Gong can be very helpful for Sales and CS to relisten their conversations, so they don't need to write down in the middle of the call. It also can help show the Product team specific topics the clients are saying. And for onboarding new employees, they can listen to records whenever they want and learn from them.
For now, I can't think of a scenario that is less appropriate to use.

I think in any sales scenario, as you can learn multiple things from the tool, whether for the sales representatives or the managers themselves. It brings to light a lot of discussions that most other team members were not aware of prior to being able to leverage Gong. It now enables you to listen to colleagues calls, who are successful and learn from your own team. Only place where it may not be appropriate would be for non-performance related roles.

Gong is well suited for large sales teams that are self sufficient- teams that want to learn and grow and will log in to listen to one another's calls to learn and grow.

Gong might not be well suited for organizations that are not looking to improve.

Anyone making sales calls needs Gong, full stop.

Gong has saved multiples deals for us (both by keeping reps on top of activity and also by allowing us to leverage data and insights from the call like competitors, budget, timelines, etc.

Gong is best suited for reviewing calls with team members and offering coaching.

There are several reasons why recommend Gong sales coaching and training platform to someone: To help sales teams improve their communication and selling skills: By analyzing sales calls and meetings and providing insights and guidance, Gong can help salespeople identify areas for improvement and learn how to effectively communicate with prospects and customers. To increase sales and revenue: By helping sales teams become more effective in their roles, Gong can potentially contribute to increased sales and revenue for the organization. To improve the efficiency and effectiveness of sales training: Gong can provide customized training programs and resources based on the specific needs and goals of the sales team, potentially making the sales training process more efficient and effective. To better understand and analyze sales data: Gong can help sales teams track and analyze key metrics and trends in their sales activities, providing valuable insights into what's working and what might need to be adjusted. Overall, if you believe that Gong or a similar platform could benefit a sales team you are working with or are familiar with, it might be worth recommending it to them as a tool to help improve their performance and drive business success.

Gong is excellent in terms of sales intelligence and providing actionable steps. I cannot think of a better sales intelligence tool.

10/10 Would highly recommend if asked by colleagues

Gong is great for training and reflection with reps. I use it mostly to listen back to my calls, learn from other reps and track keywords.

Gong does everything we need and more - and watch their product roadmap. Gong is on fire!

Well-suited for analysis of selling performance. Where room for improvement exists... talk time ratios, AI recognition of action items, and pipeline updates.

Great for recording all calls and easily organizing them. But leaving feedback is awkward.

Well suited when: - Need deal visibility - Need to coach reps - Need more predictability and scalability in the sales process

Gong is well suited for fast-growing tech companies.

Great platform for a sales team in general.

Gong would be great for any seller or account manager to manage his calls and meetings. Being able to document the meeting notes and save them for a later date with zero time waste is a huge benefit for sales personnel and to someone who is meeting with other people on a daily basis and needs such a solution.

If you want to improve your call quality, Gong is the way to go.

Gong is very well suited to teams that have a lot of external and/or customer-facing calls. It is helpful to replace the traditional 'shadowing' learning culture to create an on-demand library where people can learn from each other and hear best practices in calls. It is used heavily in onboarding and by managers.

Gong is a great tool for sales teams to scale. Onboarding and replicating are made easy via Gong's functionality as you can easily find solutions without having to ask questions. In a mid-market - enterprise space this means individuals can be more self-serving and find answers before consulting others with their product questions. This extends further as you can have your whole organization looking at demonstrations with customers and getting insight that otherwise would be harder to obtain. You can easily benchmark and look at trends in Gong with the tools available and as long as you have the right integrations the deal board delivers consistent results to the sales team.

Gong is well suited when you have a team handling multiple types of calls both in terms of meetings vs cold calls as well as platforms, e.g., Google Meet, Teams, and Outreach/Salesloft. It is good for orgs where they need to build out sales enablement fast - as you can create libraries of similar calls focused on a specific use case. It is also good for orgs that are scaling and finding their product fit or adapting to the market - since non client facing teams like product and engineering can also hear what the customers are saying via keyword matches, without needing to watch whole calls or attend.

It is not so well suited to teams in orgs where you have all reps using the same script, know your customer inside out and have everyone doing exactly the same thing. As in this scenario, it is quite expensive. If everyone is already rowing in the same direction for the company - it's perhaps not so essential.

I love it to help improve my sales craft