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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Ease of Implementation

10, TeamViewer represents perfection in the stability that it offers in remote accesses, in this way the user performs a better stay. Also, TeamViewer positions some options, in order to improve the video quality and the speed of the same within the connection, this at a certain point improves the …
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Security

mproved remote communication, offering a quality platform available to share files, images and documents, through the process of remote access, a connection that has no interruptions at any time.
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Security

We utilized single sign-on to ease users' ability to access the application. We do care about security and thus multi-factor authentication is a valued attribute of any application we choose to implement in our organization.
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Ease of Implementation

Easy for deploying or installing this software, and on remote desktop user, it takes easy for opening and using it. One share screen can communicate on, like remote desktop and chatting, sharing the files and some setting configure to user, central remote and monitoring all sessions user via one …
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Security

I like single sign-on and two factor authentication. due to
If user in local network can using the app with sigle sign-on.
If user out of office, they can use the PC and request remote the sharing, they must to use two factor authentication, or use another device like phone or tablet.
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Ease of Implementation

I am very much satisfied with the team viewer implementation. it is best in the market and can make a very good use of it. team viewer allow us to access another devices at the same time and do whatever we want to do on other devices without worrying any things.
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Security

There are many features in team viewer which makes it very secure including single sign-on where only one person can access it at the same time, also two factor authentication is one of the most secured way. these security features are just great and makes it very convenience to use it.
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Security

These are crucial features, since our organization is very concerned with security issues, we would not choose another software that did not have these features. That's why TeamViewer is in great demand.
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Ease of Implementation

8: I'm involved in TeamViewer implementation only on my own computers. That is, I use TeamViewer to communicate with one or my computers when I'm actually using a different computer. In this respect, I find TeamViewer difficult to set up. It always requires several attempts before I get it right. …
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Ease of Implementation

I was not a part of the implementation but I do continue the push for new computers and mass push for updates to the company. That portion is pretty easy, sometimes you have to fight the auto config import to the client. There are some caveats to the config that sometimes only works with certain …
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Security

Everyone in our department are primary users and can remote into every computer in the company. Since we have all that access, we are required to secure our TeamViewer accounts with MFA. I have never had an issue other than not being able to use an app code which I later found out was due to my …
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Ease of Implementation

During implementation, organizations focus on configuring TeamViewer's security settings to align with their security policies. This may include enabling multi-factor authentication and setting up access controls to protect sensitive data.
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Security

We use two factor authentication with TeamViewer (enforced by a policy). In an ideal situation we would rather use single sign-on for Microsoft Entra, but that needs a Tensor license, which we do not have.

While the 2FA is still safe to use, an integration with Microsoft 365 would be easier.
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Ease of Implementation

I would rate my satisfaction with the implementation of TeamViewer as a solid 9. The process was relatively smooth, and the support provided during the implementation phase was effective. One key insight is the importance of ensuring all team members are familiar with the platform's features to …
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Security

Our organization has maximized the security features provided by TeamViewer to ensure a safe and compliant remote collaboration environment. We have implemented two-factor authentication to add an extra layer of protection to remote sessions. Additionally, leveraging single sign-on has streamlined …
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Ease of Implementation

Teamviewer was pretty easy to implement - just install and go. My bigger concern is on the remote user side; making sure that they don't have to know much to allow me to remote in to diagnose and solve their issues. Again, we've found that to be pretty straightforward.
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Security

Since we pretty much only use Teamviewer to remotely support our own software users only when they need/request it, virtually all of our remote connections involve the end user just running the quick support module - so we really haven't dug into deeper security features in the product.
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Ease of Implementation

8 Teamviewer was easy to use and easy to teach others how to install and use. In my opinion, the cost is the only issue I have with Teamviewer. Everyone that had Teamviewer was able to quickly understand how to use it and would take less than an hour to install and begin using it.
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Ease of Implementation

The implementation was quite straightforward & easy. All you have to do is to apply the license that you bought & you're good to go.

The license limits the number of users & makes a session for unlimited time duration which is not the case in a FREE version of the application
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Security

Only 2FA is used at the moment, but we consider the hardening of the remote assist platform in a short future.
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Security

We always use Two factor authentication to avoid any Data breaching issues. The Two factor authentication protects our data from any unauthorized access which ensures a secure digital environment at the workplace.
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Ease of Implementation

10...Everything went very smooth. As to be expected. Everything was laid out well from the beginning and happened as planned. No real hiccups or issues with implementation. All end users had an easy time adjusting to the interface since it is very intuitively designed. No complaints with regard to …
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Security

We are not currently concerned with these higher levels of security features since our business does not deal in high security information, but we appreciate their offering of such services.
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Security

Our organisation actually have implemented all the authentication processes for security purposes becacause we have senstive data and in case of connecting with the server over the Team viewer and it adds that extra security layer so that we could aviod any data leaks as it can have very …
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Ease of Implementation

It offers much at a low cost.
Also it is a great and easy to use tool.
It does not require a lot to implement it within an organisation.

It lacks a bit of security therefore I would not rate it the highest score possible.

I give it a solid 8,5 out of 10.
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Security

None, we have not looked into this deeply.
I believe teamviewer does not promote this enough.
I've been working with it for 2 years and I did know it had a 2fa authentication method.

It believe it still is not the best security wise.

We have not taken advantage of this.

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Security

2FA has been chosen as the preferred sing-on method in order to reduce the risk of hackers' attacks or misuse of it.
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Security

Implementing single sign-on helps to have secure connections across the environment. It helps the users to authenticate one time using their main account and access TeamViewer quickly.
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Ease of Implementation

Installation of TeamViewer is very simple and straight forward. We never faced any errors during setup. Sometimes our end users who are not having any prior knowledge of technical skills could also easily complete the installation when guided over the call. Upgrade of the product is also completed …
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Security

Our organization falls under PCI-DSS compliance, so it is necessary that all the local access and remote access of systems to be included with Dual Factor authentication. Cisco DUO is installed for some systems and some other uses token which are both supported on TeamViewer. Malware protection …
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Premium Support

Yes, the premium support is purchased for TeamViewer on yearly subscription basis. The support team is very prompt in their response and very knowledgeable on their product. They always help us to resolve the technical issues faced by any of our users working remotely. the portal is also simple to …
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Security Perception

TeamViewer which comes with end-to-end encryption using AES-256bit is a great security feature. The additional layer of security in redundancy by making the admins to add the hosts in address book keeps the system access secured. Dual factor authentication is another reliable feature and is used …
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Evaluation

Yes we would like to redo the purchasing process. There are many factors for which we make this decision like its features, the way it performs and the simplicity of the application which is easy for any users to work with. the security features and integration part makes it worth of reuse, except …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2489)

Attribute Ratings

Reviews

(76-100 of 483)
Companies can't remove reviews or game the system. Here's why
January 16, 2024

TeamViewer an excellent remote support tool

Ye Yint Moe | TrustRadius Reviewer
Ye Yint Moe
Application Consultant
THE WORLD MANAGEMENT PTE LTD (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • TeamViewer is excellent remote support to have multiple remote session enabled
  • Communication with the remote user is enhanced with both text messaging and call functionality available.
  • Screen recording functionality supported for the root cause analysis and troubleshooting on the technical issues to support
  • To keep the chat conversation history record after the remote session has been ended
  • To support saved password option if needed to login the remote device again with the same access credentials at different intervals
  • To enable categorization of the saved and recently logged in remote devices with different naming groups option
January 15, 2024

We keep going back to TeamViewer.

Brendon Brown | TrustRadius Reviewer
Brendon Brown
eComerce Director
Island City Media (Retail, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Centralized environment for IT department
  • User-friendly interface makes for quick adoption.
  • Some reputation issues in the past left a sour taste. Systems are reliable, but accountability was lacking.
  • Multiuser is still lacking. With remote teams at a peak, some problems require more than two parties for resolution.
January 15, 2024

We went a difficult direction

Verified User
Engineer in Information Technology
Computer Software Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Easy to connect with
  • Easy to get added to users machine
  • Easy to remove when a user leaves the company
  • You have to have the same software on both machines to provide support
  • Some techs use iPads to provide support and you can’t help a PC user from a mobile device
January 15, 2024

TeamViewer Best Remote

Verified User
Team Lead in Information Technology
Computer Software Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote access of desktop
  • Troubleshooting on remote computer
  • Screen sharing
  • TeamViewer versioning and connection
  • Multiple remote access at once
January 12, 2024

Using TeamViewer for Secure Connectivity - The best tool out there

Eldhose K Shibu | TrustRadius Reviewer
Eldhose K Shibu
Chief Technology Officer (Consulting)
Collins Aerospace (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Easy remote in
  • Faster connection
  • Easy to setup
  • Able to save remote devices easily
  • Initial setup is difficult in old computers
  • Needs to update constantly
  • Support is minimal in some cases
  • New UI is not easy to use
January 12, 2024

Teamviewer Free is wonderful and useful for the personal user.

Kyle Bergeron | TrustRadius Reviewer
Kyle Bergeron
Self
Personal Use (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote Connection
  • File Transfer
  • stable connection
  • ease of use
  • I would like them to stop changing the UI. For an IT Professional, changing the UI every time, it makes things harder to find and adds unneccesay time to a repair.
January 12, 2024

Remote Access Lifesaver: TeamViewer Saves Time and Sanity

AC
Anthony Caratelli
Office Manager
Integrative Dentistry (Medical Practice, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • IT Remote Login
  • Remote Patient Monitoring
  • Telehealth Consultations
  • Remote Equipment Maintenance
  • Secure Communication and Collaborations
  • The UI (User Interface) is a little clunky
  • You have to get the premium to get the benefits of the program
  • Mobile App restrictions
  • Limited/No Customizations
  • Performance is a bit slow
  • Pricey
January 12, 2024

Simple and Secure Remote Management Tool

SK
Shahed Kaleem
Associate Project Manager
Computacenter (Information Technology & Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote Sharing
  • Access Screen control
  • Asset Management
  • Patch Management
  • Calling Functionality is not possible
  • Cannot add multiple users, like adding L3 engineer for help
  • Team Viewer Mobile functionality is limited
January 12, 2024

Remotely awesome: Increased business efficiency with TeamViewer

Lovelee Borgohain | TrustRadius Reviewer
Lovelee Borgohain
Project Lead Developer
Accenture (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It has excellent security measures like 2FA and E2E encryption to protect our data from unauthorized access.
  • It integrates very well with other regularly used business tools like Salesforce and Zendesk helps us a lot in the smooth operation of daily tasks.
  • For tech savvy users like me, features like multi-monitor support, VPN integration, drag and drop file transfer and custom branding help me with the highest level of control and customization.
  • The mobile app is good, but it's confusing at times. Gestures aren't always intuitive and finding specific features requires digging through menus. A smooth interface with more readily available actions would be a welcome change.
  • Connecting to a remote device sometimes becomes difficult, especially for non-technical users. Automating routine connection details like IDs and passwords and/or offering simpler connection methods (QR codes, NFC) could help.
  • Occasional connection drops and lags are frustrating, particularly during conducting critical tasks. Improving connection stability and providing better feedback on network issues would enhance user experience.
January 12, 2024

TeamViewer, Bridging Distance and helping Collaboration

Verified User
Technician in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Allows me as an engineer to connect to a client computer and offer assistance.
  • Allows me as an engineer to do an unattended sessions were l can leave it running on a server and connect as and when l need to make a change
  • I can also connect back to my office computer to get a file or work on something remotely from home.
  • Allows me to connect with friends and family to help them sort out their IT issues.
  • Ability to remotely file browse
  • Wake-on-LAN feature, this would be a big win for IT professionals
  • Free version of TeamViewer for Linux based home users
  • A virtual collaborative whiteboard would be also a good feature for working with someone remotely
January 12, 2024

"Access your System from Anywhere" Team Viewer

Verified User
Employee in Finance and Accounting
Mining & Metals Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • I love the unattended access that TeamViewer offers
  • This is to be the self-responsibility of the user who allows authorization to another user to ensure data privacy and security.
  • I have had problems with TeamViewer's shortcuts not working properly unless I run them from the command prompt.
  • The security of the sessions could be improved; I think they are not as rigid as they should be regarding authentication factors. Also, it depends on a good connection on both sides for adequate and uninterrupted use.
January 12, 2024

Teamviewer a great tool for remote support.

Pierre Fillion | TrustRadius Reviewer
Pierre Fillion
Director, Information Technology
Cirion Biopharma Research Inc. (Biotechnology, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Provide easy remote access to local computer.
  • Easy to configure for secure access.
  • Allow logging of remote access.
  • Configuration is not always simple, should allow a quick configuration.
  • Licensing model is not flexible and expensive.
  • The newer version should be able to connect to an older version. The need to update is sometimes a pain when you need to get things done quickly, only to find out the version's mismatches.
January 11, 2024

TeamViewer enables IT teams to extend their ability to easily support users

Verified User
Vice-President in Information Technology
Real Estate Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Remote access
  • Remote control of users computer
  • See who's computers are online and accessible
  • Windows app vs. chrome app is a bit confusing
  • Multi-monitor support
  • Clarity to user when requesting access
January 11, 2024

Let try TeamView in your company, IT professional

Verified User
Engineer in Information Technology
Health, Wellness and Fitness Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Sharing the screen with high resolution
  • Control the keyboard and mouse on remoted PC
  • Chating with remote user
  • Can set the password for remoting
  • Allow user customize and arrange the icon
  • can remote to another PC with lower version
  • Improve more bandwith with remote desktop
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