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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1405)

Attribute Ratings

Reviews

(51-75 of 928)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG across the company to manage our people basically from start to finish. We utilize UKG recruiting, onboarding, and performance reviews. Time-keeping, payroll, and training. Benefits and reporting all run through UKG.
  • UKG is really good at seamlessly transitioning people from applicants to employees. They have a variety of partners in the recruiting gateway to assist in getting candidates in the door.
  • From an administrative point of view, the time management system is well designed and easy to use.
  • Customer service is usually spot on. If I call the rapid response line, I am usually greeted by someone eager and willing to help. If they don't have the answer, they put me in touch with someone that does.
  • Offer letters in the recruiting gateway should be editable after they are sent!
  • I would like to be able to hire a person from a closed job posting rather than having to create a whole new requisition for one person.
For a company our size or larger, I would recommend UKG. Compared to ADP, it is way more user-friendly and robust. However, it may not be ideal for a small business because it is super expensive. I have sticker shock every time we receive a bill.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Payroll and taxes and human resources tool.
  • Payroll processing is simple and easy to use (user-friendly).
  • Tax services handles all tax functions timely and accurately.
  • Payment services handles their functions timely & efficiently.
  • EXEMPT payroll-don't force me to bring in a "time file" when I have their set hours pre-loaded into the system.
Small accounting departments need the support of a tax team to process and file their tax documents, so the team can focus on other accounting functions of the company. An app is a great tool for employees to have access to their payroll, tax, and time-off information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Pro company-wide as our primary payroll and time management system. Additionally, we take advantage of its full HRIS reporting suite to process taxes, PPACA reporting, EEO reporting, Workers' Compensation reporting. Recently, we have added performance management and learning management products.
  • Customer service is fantastic—their rapid response team addresses problems quickly and accurately. They are patient and work well with users of all experience levels.
  • Implementation of their products is painless—dedicated implementation specialists work with you through the entire process.
  • The BI reporting functions are best in class.
  • Occasional system quirks—such as the lack of an "undo" function when terminating in the core.
  • Role administration can be cumbersome depending on your org structure.
UKG Pro is perfectly suited for organizations with 1-5000 employees with single or multiple locations. It seems best suited for private sector employers and may not be appropriate for very large organizations which utilize more enterprise software.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG across our organization for timekeeping, payroll processing, and human resources functions such as recruiting and performance management.
  • Excellent customer service.
  • Intuitive and easy to use.
  • Easy and quick ways to find fixes and tips on how to resolve issues or questions.
  • The new left side menu is difficult to use and to find what you're looking for; the old menu was more condensed which made it easier to find what you were looking for.
I have and will continue to recommend UKG to colleagues as it has been easy to use, the reporting options are amazing and it has just overall been a positive experience.
August 05, 2021

UKG Pro

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Implemented as HRIS system that is being used at corporate level and all subsidiary companies. Subscription to this product helps us handle onboarding and payroll process much more efficiently as well as provide uniform method to track and administer employee benefits.
  • Integration of the various modules of their product has been done very well. Availability of options for timekeeping, performance reviews, and benefits administration work very well together.
  • Availability of live support resources that we can speak to through their Rapid Response case submission process has been very helpful. There are also a wealth of support resources available online.
  • Business Intelligence resource for obtaining existing standard and customized reports is also very powerful.
  • Could have better option available for reviewing historical employee information like previous address or contact information.
  • When description is updated for benefit deduction code for new period, the new description applies to all previous records associated with the updated benefit deduction code.
Product has a good option for setting up benefit open enrollment period and tracking and monitoring employee progress. Appreciate the built-in versatility to deliver customized messages to employees and have supplemental materials available for download. As a variety of legislative mandates were enacted as a result of COVID-19 pandemic, UKG had good communication process to inform customers of what was being done and what resources were being provided to facilitate compliance and reporting.
February 20, 2021

We love UKG (Ultipro)!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for payroll administration, HR reporting and business intelligence, employee self-service, manager self-service, compensation, performance reviews (coaching dialogues), surveys (perception), front page for information dissemination and HR information repository, and paperless HR (employee files uploaded into documents).
  • Processing payroll is easy and clean.
  • The survey tool enables us to gather information that is important for decision-making.
  • We were able to set up the performance reviews to allow for our quarterly coaching dialogue process as we don't do traditional performance reviews.
  • Setting up feeds for our benefits providers was problematic and took much longer than it should have.
  • I would like for us to be able to use the front page for videos, etc. Not sure if that's already possible.
  • The training portion should be linked to LinkedInLearning which is our provider of choice and the best option out there for a largely remote and global workforce.
I would like to see a cost-effective option for small businesses with 1-100 employees. I know many organizations and would like to recommend it, but it is not available to my knowledge for less than 100 people. This is a market that I recommend you look into.
February 19, 2021

UKG is awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
[UKG Pro (formerly Ultimate Software UltiPro)], is being used by our whole organization. It's our main HRIS system and utilized by all of our employees.
  • Customer service is great
  • Payroll system is great
  • Time system is great
  • BI is kind of complicated more training
  • Tuesdays are pretty busy for UKG, takes longer to contact them
[UKG Pro (formerly Ultimate Software UltiPro)], has great customer service representative. They are very knowledgeable and helpful
Gabriella Emerson, MHRM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[UKG Pro (formerly Ultimate Software UltiPro) is used by the] whole organization. We [find] the reporting feature to be the best at analyzing our data and creating solutions based on our metrics/reports created in UKG [Pro].
  • Payroll
  • Reporting
  • Employee Administration
  • Onboarding
  • Workforce Management
  • Performance Management
  • Life Events/Benefits Admin
UKG [Pro (formerly Ultimate Software UltiPro)] is great as a full-service product from onboarding to termination it has helped us run smooth payrolls, reporting/metrics, open enrollment, etc. Overall no complaints.
February 19, 2021

5 Year User. Love UKG

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use [UKG Pro (formerly Ultimate Software UltiPro)] for our HR, Recruiting and Payroll
  • Very user friendly
  • Friendly and helpful staff
  • Very useful reports
  • Time Management has some glitches
  • Faster wait times on calls
  • Faster resolutions on cases
Staff is very helpful and patient when assisting us users through any specific problems.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro currently is being used by the HR department as the HRIS and the payroll department for processing payroll. Aside from standard W2, W4, Org Charts, and paystubs for employees, there isn't currently much self-service from a whole organization perspective.

There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.
  • Employee Data Management - The system is a fantastic HRIS.
  • Payroll - The payroll process is straightforward and simplistic.
  • Configurability - The system is easy to configure and implement.
  • Business Process Configuration - The system allows for easy configurations to match business needs.
  • Workflow Configuration - Easy workflow designs for business processes.
  • Mobile Functionality - HRIS Access via app or web.
  • Login as Employee - I do not understand why I cannot login as an employee as an HR admin. I have in other business systems and HRIS's so this is a must have.
  • Reporting - Cognos is great, but takes a lot of getting use if you aren't familiar with it.
  • Org Chart - Customization of Org Charts would be nice. Different backgrounds, ability to set order of direct reports, etc.
Pros:
  • An affordable HRIS and Payroll platform, that are easy to use and integrate with.
  • The ability to track global employees, while keeping in mind laws related to those regions.
  • Flexibility in configurations to account for different business models/processes.
  • Vast API library for ease integration setups.

Cons:
  • "Easy to use reporting system" - Learning curve for reporting from Cognos.
  • "Personalized Benefits Solutions" - Benefits Prime functionality seems limited in terms of customization.
  • "All access for Admin" - Admin access to employee view is non-existent.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our global HRIS system. UKG Pro meets all of our global HRIS needs, including, but not limited to:
  • Maintaining employee personal and job information.
  • Updating information and tracking changes.
  • Onboarding.
  • Hourly time tracking.
  • Time off tracking.
  • Performance Management process.
  • Employee File Management (secure, permissions-based employee file retention and sharing).
  • Processing US Payroll.
  • Customizes employee profile fields based on standards in employee's country.
  • Customer support is outstanding.
  • Allows customers to Share Ideas, which are often included in updates.
  • Software comes with over 200 ready-to-use workflows.
  • I'd like to see faster implementation of Shared Ideas from customers.
  • Workforce Management needs a massive overhaul or needs to be replaced with a new product.
  • Excellent customer support "ecosystem" that includes
    • Vibrant and useful discussions in the User Community.
    • Huge amounts of training material available.
    • Live, recorder and text-based training are available.
    • Support ticket system.
    • Useful help info links on pages throughout the core product.
  • Easy and intuitive to use for employees and admins.
  • System reliability.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Utilized across the whole organization. We have created so many business efficiencies on Time Management, Payroll, Reporting, Payment Services, Performance Management, Recruiting/Onboarding, Compensation Management, Employee Admin, etc.
  • Reporting.
  • Time Management.
  • Payroll Processing.
  • Recruiting/Onboarding.
  • We are still so new with UltiPro now UKG as we've only been live for 1.25 years so really hard to say what needs improvement yet.
  • Maybe one item: Performance Management to be integrated directly with Goals.
We came from a program called ABRA and it was very archaic so everything we have from reporting, payment services to processing benefits and payroll is awesome and has made us so much more efficient and a huge time saver!!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use [UKG Pro (formerly Ultimate Software UltiPro)] for payroll, reporting, and many HR functions including the performance review process and recruiting.
  • Payroll Processing
  • Customer Success Portal
  • Mass Recruiting Features
  • Ability to hide candidates identifying information from hiring managers
[UKG Pro (formerly Ultimate Software UltiPro)] works really well with payroll and the performance review process.
Deborah Johnson, SPHR, CCP, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG [Pro (formerly Ultimate Software UltiPro)] for payroll, HR information, onboarding, recruiting, performance management utilizing the UKG [Pro] software and non-exempt time management. UKG [Pro] is utilized across the entire organization in several offices. We implemented self-service sometime ago and employees are able to make basic changes to their employee data. The onboarding product and performance management significantly reduced manual paperwork and eliminated the need to hire an HR file clerk to file voluminous amounts of paper. We receive excellent support in all areas.
  • Payroll is exceptional. The support is great and UKG is always timely with implementing new regulations and laws.
  • Maintaining HR data is exceptional. The system is easy to use and the the recruiting and onboarding feeds into the individual hire's data files.
  • Performance Management system has been great. The workflow implemented with the process is logical and allows for proper approvals and reviews.
  • Time and attendance is a little confusing to individuals. Employees become confused when "requesting" time off and waiting for supervisor approval before entering into their timesheet manually. This creates a duplicate entry and needs to be corrected.
  • Designing reports is a little confusing at times. If you are not an avid report designer and only want to design an ad hoc report, it requires some time to get back into the knowledge of how to create a report.
  • Benefits module needs to become more user friendly from the HR programming point of view. About 3 years ago, we tried to implement the benefits module but found it to be cumbersome and found our insurance brokers system much more user friendly for HR personnel.
Payroll processing is done very well. At a previous organization, we utilized another payroll vendor with UltiPro and UltiPro is not well suited where you are utilizing another payroll vendor. It seemed, at the time, that it was very difficult to get UltiPro and the other vendor to work well together. Recruiting and onboarding is another area UKG [Pro] is well suited. The two work very well together and makes e-verify and background checking an easy process.
September 25, 2023

UKG Pro is the way to go!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro [(formerly Ultimate Software UltiPro)] is used across the whole organization. It addresses many process. We use UKG for HRIS, Talent Management, Benefits Administration, Payroll Processing, Time and Attendance, Recruiting and Onboarding, Compliance and Reporting.
  • Employee File Storage and Compliance
  • Recruiting & Onboarding
  • Time Management
  • Process Automation
  • Open Enrollment
  • File Feeds
  • EEOC Reports
  • W2 Generating
  • State Compliance Forms
  • BI Reports could be more user friendly to build from scratch.
  • Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
  • UKG Case Management Notifications are not always sent out to users.
  • Past OE Sessions need a closed button and should be able to make changes once closed.
UKG Pro [(formerly Ultimate Software UltiPro)] is best suited in Organizations that have 50 or more employees. It works well for multilayered organizations like healthcare companies, accounting firms, organizations with unions etc. I wouldn't recommend for small mom and pop organizations or start-up organizations.
Teresa Huffman, MBA, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG [Pro (formerly Ultimate Software UltiPro)] is our Payroll/HRIS software.
  • Payroll
  • Recruiting
  • Ease of use
  • Advanced reporting
Number 1 is ease of use by all stakeholders. Screens [with UKG Pro (formerly Ultimate Software UltiPro)] are intuitive and understandable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We've implemented almost all UKG Pro (formerly Ultimate Software UltiPro) modules and went from no HRIS (most work was done via Excel spreadsheets) to implementing a robust HRIS solution. We also took the opportunity to consolidate the data of employees across six entities into one system. This has been immensely useful in accessing a single source of truth for all information.
  • Reporting--BI
  • Dashboards--BI
  • Approval process for workflows is fully customizable
  • Easy to use
  • Great customer success portal--can enter a case or search existing knowledge resources
  • Time management system needs improvement--clunky, UI is older looking
  • More processes need to be date driven--job title changes or supervisor changes apply right away even if they are future dated; only salary changes are truly date driven
Best suited for medium to large employers with multiple users, administrators, etc. Permissions can be customized to only give users access to what they need access to.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Pro is our employee database and is used for reporting, payroll, timekeeping, onboarding and soon performance management. It is used throughout the agency. The employee portal is used extensively to communicate and share information with employees since we are located in multiple states and locations. It has allowed us to streamline processes and significantly reduce paper usage, i.e. paper timesheets and new hire paper forms. In the last two years, we have unified how UKG Pro is used since practices used to vary by state. I love working with this UKG product!
  • Customer Support is outstanding!
  • Availability of documentation and online training.
  • Great products - easy to implement and use.
  • Ongoing and timely communication.
  • The ability to import changes to the set-up tables.
  • The ability to "hide" old org levels and job codes.
  • The ability to import (and even export) employee photos.
I have used UKG Pro on two occasions. My first experience was with a for-profit insurance company with 1,100 - 1,200 employees. I had never used it before and was pleased with how quickly I was able to become self-sufficient. My current role is with a non-profit human services agency of a similar size. The transition was easy even though the business model was very different. I think UKG Pro is well-suited for any organization who is looking for a dependable, easy-to-use product that offers many solutions and provides extraordinary customer support.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Since 2019, our company started using UKG Pro, and it is an awesome software that helps with human resources in our company. Personally, I use it for payroll, Onboarding, and Recruiting (I give support to all the branches in USA, Hawaii, and Canada). The reports are pretty accurate and easy to pull.
  • Reports
  • Payroll
  • UTA
  • Onboarding
  • I feel you need to work with the speed, especially when Payroll is open it can be really slow
Payroll & benefits have been the two modules of the program that I've been working with since 2019. I can see the difference and the upgrades, and the communication between the Tech support - General Office - Branches, and the rest of the team. It is really easy, understandable, and efficient. We receive prompt responses to our needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We went from using ADP (serving as a PEO) to UKG Pro effective March 1, 2022. The planning for the change started well before that, in 2021. We are a small department, and thus it's taking a little more time for us to accomplish everything. We have to install the individual modules that fit our business case, one at a time. And that's OK! We're getting through it, and it has made each of us appreciate the thoughtfulness that went through the development of this program. From the programs themselves to the inclusive training, the organization has attempted to make it "Stupid-Proof," and it has been.
  • Time entry/collection
  • Payroll
  • Recruitment
  • Onboarding
  • Sometimes I think the terminology being used is somewhat outdated
  • The recruiting module doesn't seem to be as "user-friendly" as other products we've used
  • The onboarding module is a little confusing
The reporting functions that are provided have made tracking staffing much more effective. And we have a clearer understanding of our payroll expectations.
Thomas McDonnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SMBSC used UKG Pro for Core HR processes, payroll, recruiting and onboarding, succession and performance management, HR-related file management, and employee surveys. UKG Pro was instrumental in modernizing our HR-related systems, reducing manual processes, and streamlining other processes. Payroll processing time was reduced significantly and we realized significant ROI after we implemented UKG Pro.
  • streamlined and simplified payroll processing
  • HR workflow capabilities with reviewers/approvers as required
  • Enhanced data visibility via UKG Pro People Analytics
  • Reduce/eliminate manual processes and spreadsheets
  • Recruiting could use some improvement in terms of applicant access/account management (ie. the ability to fix a typo that the user entered in their email/username)
  • Onboarding could use some improvement in terms of offer letter customization, templates, etc.
  • Continuous improvement and feature enhancements to support whatever future changes/compliance needs arise. UKG is great at responding to changing compliance matters!
Core HR, Payroll, and Benefits capabilities are well-suited for virtually any company from small, independent businesses to large, global firms. There is a high degree of configuration available from within the solution that can be adjusted and maintained by the customer without the need for customizations from UKG. However, if absolutely necessary, UKG will provide customization services. SMBSC has two customizations on the Time & Attendance side of things.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize UltiPro for payroll processing, time management, time clock entry, onboarding, benefits enrollment & management, in-depth reporting, and recruiting. The entire organization utilizes time management. It has been leveraged to create efficiencies in all these processes.
  • Payroll Processing: The process is overall easy and intuitive.
  • Benefits Processing/Open Enrollment/Management: This is one of my favorite parts. The open enrollment option literally has saved me days and weeks of time and is so much more efficient.
  • Onboarding: We've created efficiencies utilizing this process and have enhanced our onboarding process.
  • The business intelligence feature is powerful and detailed. Sometimes I struggle with putting a more detailed report together. I'd like to see some of the options.
  • Make it easier to pull on to create reports. Others that are more experienced in this feature are more efficient in creating reports.
I'm not sure you could justify the cost and time setting up UltiPro for a very small business, but I'd suggest that for 50 or more employees, the cost and time involved is well worth the efficiencies and tools available to manage your HR information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro Payroll for 77,000 employees in the US (we're in 41 states & 63 Tax jurisdictions) and 1,500 in Canada (we're in 4 provinces). We have 10 component companies (different legal entities with their own FEINs). Workday is our HCM (for most of our HR needs) and Kronos is our time-tracking system. For other modules we use internally developed systems and tools.
  • It is flexible and adaptable to our needs. The Customs Team can develop customization in case standard functionality is not available. This ensures that whenever we need functionality that is not available "out-of-the-box", we can get it developed at a reasonable cost to us and meet our business needs.
  • Ex-employees can easily access their payroll and tax records indefinitely, at no extra cost to us.
  • The Ultimate Software support team is phenomenal and will work tirelessly to fix any issues, even when they may have been caused by us.
  • "Guided adjustments" is sorely needed for a number of scenarios. It is currently very manual and time-consuming to make adjustments to paychecks (say, to move taxes from one state to another or to refund FICA for employees who should have been exempt). Currently there is some limited functionality and I understand more will come soon, but "I feel it is too little, too late". We should be able to backdate certain transactions very easily and do "bulk" updates.
  • We should be able to run multiple payroll sessions in parallel as standard functionality (e.g.regular payroll and stock payroll).
  • I'd like to see the use of Machine Learning / Artificial Intelligence to help us catch errors and make our approvals a lot easier to accomplish. I should only have to dig deeper in certain areas, if something "out of the normal" comes up.
  • A common feature requested by our employees is the ability (self-service) to get their pay statements in spreadsheet format.
For companies operating from US and Canada, UltiPro is an excellent solution. For companies operating in multiple countries/geographies, UltiPro still lacks behind some of their main competitors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro across our entire organization. We use it to process payroll for the corporate offices and all 105 hospitals that we currently own. We are also using the recruiting and onboarding modules for the entire organization which has provided us with excellent savings over the cost of using Taleo. We have recently started using the performance management module at corporate for our annual review process to eliminate the paper forms.
  • UltiPro's support structure is simply phenomenal. They excel in customer communication for reported issues and they also have a fast track process to escalate issues of importance.
  • The payroll system is robust enough to handle the intricacies of a corporate and subsequent hospital structure where unions are also involved.
  • The recruiting and onboarding processes have proven to be a cost-saving over using the Taleo product. Although this product is not as robust as Taleo, UltiPro is constantly adding updates and features.
  • As mentioned earlier, the recruiting and onboarding processes are being updated constantly to improve it.
I believe the payroll solution is robust enough to handle any organizations needs. The recruiting and onboarding modules are working for us and are being improved on a monthly basis. We have only recently started using the performance management product so it's a work in progress as it'd rolled out our departments here at the corporate offices.

The time and attendance solution does not work for us due to the inherent complexities of an organization of our size.
August 29, 2019

Very happy user

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's used across the organization for time management, payroll, HRIS and recruiting.
  • User support is great and has improved greatly over the last few years.
  • Proactive communication- giving a heads-up to things coming ahead.
  • Great employees, friendly and helpful.
  • It's been a while since I accessed online training, but I've found this to be not intuitive. May have already been fixed.
  • BI could be easier to use.
  • We've recently used it for performance reviews. The process is clunky and not easy to change/adjust.
UltiPro is great for the employee interaction. Actions such as downloading tax forms, requesting time off, and accessing links is super simple. We've price checked other payroll/HRIS systems and UltiPro is very competitive.

We used UltiPro for employee reviews this year and it's not the greatest module. Would like to see some improvements here.
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