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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (926)
    8.8
    88%
  • List management (948)
    8.7
    87%
  • Email deliverability reporting (951)
    8.1
    81%
  • Standard reports (933)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.9
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.6
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.8
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.4
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(251-275 of 1132)
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July 30, 2021

Great Tool

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Optiv used Marketo as our CRM database and as a way to do mass emailing for event invitations. We also utilized their landing pages and registration forms for our larger events with no limit on attendance. Marketing and our operations team shared responsibility for program built-outs and review. The ability to schedule email sends, what a huge plus for us.
  • Ability to schedule email sends based on time and user interaction.
  • Their search function worked really well.
  • Having the ability to host our collateral and images within the platform was very convenient.
  • It would be great if there was a capacity limitation function.
  • It would be nice if the system did a better job of highlighting when something has been entered incorrectly.
This is a great tool for demand generation. Once a drip campaign has been setup up it's easy to copy and recreate the same program without having to start from scratch. It makes automated email sends very simple and shows some stats on the same page as the email sent on the back end. Marketo works well for our larger events, but for smaller, more intimate events it's less of a fit.
Swetha Raikar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo is been used by the Marketing team. To reach the customers via various email and sms marketing
  • Email campaigning and SMS campaigning- to nurture the customers
  • Integrating with the CRM systems to send data such as Salesforce
  • Database Management - Marketo database can be connected to various other .and the data can be inserted in the Acitivites and the Custom objects with are very useful for Campaigning etc
  • Sometimes there are unexpected errors
  • Slowness when many APIs are running parallel
  • Initially as a new user it was a bit difficult to get the hands-on, was not easy one
It has been less than a year using Marketo and I feel it can be used the Lead management and the marketing activities using the Email and SMS campaigning while integrating with various other system to do so.
Greg Beazley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used for lead generation, lead management, data normalisation and management, content nurturing, event management, behavioural alerts, lead scoring, and more.
It addresses many business challenges in one tool and is substantially more robust than many other automation platforms in the market today.
  • The ability to clone entire programs and campaigns should not be underestimated as a marketing manager. This is a stand-out feature that other automation tools can't do (yet) in my experience.
  • myTokens: Campaign-based/local variables that can be used in emails and landing pages for everything from basic text, rich text, email scripts, CSS, scoring, and more. Set up your emails and LPs with myTokens and you'll be able to create an entire campaign without opening the email or LP editor. Clone program, update myTokens, test, and launch.
  • Engagement Programs: let you quickly create basic email nurture tracks with ease. Currently EPs can only send on a cadence of once per week, but future product release announcements suggest variable cadence will be possible soon.
  • AB Testing: using Email Programs and AB Test or ABCDEFG Test is simple to set up and report on. Manually chose the winner of your test or have Marketo choose automatically.
  • Marketo's email editor is basic in comparison to other cheaper alternatives out there.
  • Marketo doesn't work as well in B2C scenarios as it does in B2B. One of the painpoints of this is it's difficult to showcase a selection of product recommendations based on purchase behaviour without a very time consuming workaround. It's manageable if you're only selling a handful of products, but it's inefficient when dealing with a large catalogue.
  • Marketo's form and landing page builder are also behind the times. Perhaps not as bad as the Salesforce Marketing Cloud platform, but for an enterprise company the product should be much better.
Marketo is well-suited to medium to enterprise B2Bs that are service-based or have a few key products on offer. Its drag and drop segment builder is very user-friendly (side note: it's so much better to use than Salesforce Marketing Cloud, which relies on SQL). What I also like about Marketo is its bidirectional sync with Salesforce because it makes it easier to manage duplicates and make simple or mass data updates for data hygiene practices.

Where Marketo falls short is its email, landing page, and form builder. It just doesn't compete when compared with modern-day alternatives, such as Unbounce, LeadPages, Mailchimp, or even ClickFunnels.

In the past, Marketo was one of the top choices for automation solutions, but with many competitor tools out there in the market these days, I would take longer to consider my options before placing Marketo at the top of the list. With the acquisition from Adobe, I've heard from many in the industry that areas of the business have suffered as a result - from Sales to Marketing, to Product Dev, and Support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Marketo integrates with Salesforce so we can push prospects down the sales pipeline once they have been properly nurtured on the Marketo side.
  • Marketo makes creating email templates easy and allows us to be as simple or as intricate as we want to be on the backend.
  • Marketo provides awesome insights and recommendations
  • Marketo has a pretty steep learning curve when getting started. Because it is such an intricate platform with so many capabilities, it can be a bit overwhelming at the start.
  • It is not the most visually appealing platform and looks a bit outdated, despite its very up to date functionality.
  • It is easy to get disorganized because of the layout.
In our marketing department, we rely super heavily on Marketo's capabilities in almost everything we do. From creating emails to uploading new audiences and making sure the proper routing is in place, Marketo helps with it all. We made the switch to Marketo from Pardot about 2 years ago and it has been a wonderful experience so far. The capabilities available to us through Marketo have helped give us the tools we need to accomplish our marketing goals. The integration with Salesforce is great and has streamlined our marketing to sales process in a big way. I also really enjoy the possibilities available for lead scoring. If you are looking for a simple platform that will just provide you the basics, I don't think this is the platform for you. I am ranking it at an 8 because it can be somewhat hard to navigate and it looks outdated compared to other platforms, but if those two things were updated it would be a 10/10 no question!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is primarily implemented and managed by the Marketing Operations team that caters to the needs of the Marketing and Sales teams of the company. It is used to address areas of lead generation, lead scoring, campaign management, and marketing automation. It also helps in de-duplication such that it creates and updates leads and contacts in Salesforce accordingly.
  • Lead Scoring
  • Lead Management
  • Campaign Management
  • Marketing Automation
  • Lead to Opportunity - Reporting metrics
  • Campaign level reporting
  • Overall Analytics that is needed for typical SaaS companies
Marketo is definitely a robust marketing automation tool but it needs the right skill set of people to manage and maintain it. You should definitely hire resources who know the tool very well and know what Marketo can do and most importantly cannot do/is not built for.
Its use cases are lead gen, lead nurturing, and lead scoring.
It can definitely get better when you need to understand multi-touch campaign attribution.
Rachel Folga | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo in the Marketing department to communicate regularly with our customers.
  • Analytics/reporting: I appreciate being able to clone or customize reports.
  • List building: The filters allow me to get to very specific lists.
  • Database management: We've been able to implement a funnel lifecycle and automatic data cleaning.
  • More data saved: Losing information on who opened our emails because Marketo no longer saves that activity is a bummer.
  • Better integration with other tools like Showpad: We have trouble manually updating new campaigns / keeping them active because of Marketo's rules.
  • More ways to create on the fly segmentations.
I think Marketo makes a lot of sense for teams that are able to train several employees in Marketo. Managing the database, implementing nurtures, creating all email, webinar, and web content updates, and doing reporting would be too much for one person. I also think Marketo makes sense when you're able to invest more in developing custom templates and email resources, but if you don't have a lot of design and coding resources it can be hard to create good-looking emails.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
It is used across the whole organisation, it tries to address the lead capture, nurture and email side of things. Our organisation has been using it for over 3 years now, however, all modules have not yet been implemented.
  • [In my experience] compared to other marketing automation programs nothing
  • [In my personal experience,] it is good at extracting money from our company with very little results, once you are locked in that is it, [I believe] it just leeches off you.
  • It is good at making money for its partners [in my opinion because of] the need [for] constant training for your employees
  • [In my experience, it requires] constant site maintenance, failures and days where you lose work
  • No real WYSIWYG editor for landing pages, [I feel] you need to get an external company to code your templates, and then they are really limiting
  • [In my experience it is a] very clunky user interface, very idiosyncratic, takes a long time to learn. HubSpot, SharpSpring, and ActiveCampaign are much better and a lot cheaper.
  • [In my experience,] sending emails and email editor is really clunky and basic
  • No integrated CRM and [in my experience] it doesn't play well with others, minimal API functionality with a lot of CRMs including Sage and D365
  • Training back up is minimal, [in my experience] you have to employ a third-party training partner to help you. The help given by Marketo University, Marketo Notes and Marketo Nation is minimal. You still have to pay to get certified in Adobe's learning programme. [In my opinion] you [won't] get up and running straight away and [it is my personal belief that] the UX is terrible, so singular that you will need external training, [and I believe] all part of Adobe's plan to make more money.
  • For the stuff that you get [I believe] Marketo is really expensive
  • Just sending basic emails is a pain [in my opinion]
  • If you are the type of person that likes to get things perfect and take time on programming in functions and actions and making sure that there are no conflicting actions this is for you. But if you are creative then don't bother. [In my experience], it will stamp out any spark of inspiration in its frustratingly annoying way of handling things. [In my experience,] one wrong filter or trigger or link in a campaign and you will have to spend days finding out where it is and undoing it.
  • It could really do with a visual plan of how you are laying out programmes
  • You [can't] schedule social media and Google ads and posts from this automatically like you can with HubSpot, SharpSpring and ActiveCampaign. [In my experience], you can kind of, but you have to upload a list of contacts that you want to target and link them to a campaign that is already set up in Google or the Social Media platform, kind of defeating the object of doing this. So you still have to use platforms like Hootsuite for scheduling
  • [In my experience] analytics and reporting is awful. We still have to export all contacts to excel and create reports manually through that.
[I don't believe it] is suited for small or medium sized companies, you need a team of about 5 people solely dedicated to creating Marketo campaigns for your organisation. [I believe] If you have that structure and endless money that you can throw in the bin then great.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used in our organization to generate content and track leads using smart lists. It is primarily used by the marketing department, and we communicate the information gathered to sales and business development. It addresses our issues of creating a tailored list of leads to send out marketing materials, as well as content creation of making emails that can be sent to those smart list leads.
  • Ability to dive deep into filters and criteria for who you'd like to target
  • Great analytics for who has engaged with what content
  • Simple to use content creation platform for making email templates
  • User interface from Marketo to Marketo Sky is very different (Sky is much slicker)
  • Difficult to find specific assets within many folders and sub-folders
  • Not an immediately intuitive interface, with some onboarding sessions required
Marketo is well suited for sending out email alerts to a list of specific customers or prospects. It allows you to use many filters to decide who will receive said email, and can even stagger leads in qualification of receiving an email (E.G. if the recipient registers for the webinar in an email, they will not receive the follow-up a week later). It is well suited for marketing, but less suitable for business development or sales as their messaging is typically much more tailored.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The whole organization is using Marketo. All emails and forms are connected to the system and we integrate with the other platforms in our tech stack into Marketo and then into Salesforce.
  • Managing inbound leads
  • Sending emails
  • Managing webinars and events
  • Building lists / segmentations
  • UI
  • Ability to build email templates in platform
  • Reporting
Great for companies that send a lot of marketing emails. It is easy to clone programs, so once your list is set, you can clone and reuse programs again and again.
Paige Brooks Briggs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, Marketo is not being used to its full potential - I was hired to bring marketing efforts to life. We have started slowly with email newsletters every month. We will be adding different workspaces, programs, nurture tracks, and much more. We do have it integrated with our CRM, Salesforce, which helps in the sales department. I have started scoring but have not completed that process. There is a lot to be done as we are essentially starting from scratch.
  • Integration with CRM - helps with clean(ing) data and reporting both marketing and sales.
  • Easy to set up programs and campaigns - having clear CTA and goals for programs makes it a lot easier to know which tools to use when and where.
  • Marketing Analytics - has been extremely helpful for me to see which program was successful and why based on smart campaigns I made - Analytics also gives you more insight into your other analytics to help connect the dots.
  • Training - seems to be pretty vague, the community support is often outdated and not super helpful. More tools on training or updates is needed.
  • Building out templates - if you do not know HTML or have a way to edit easier forget it.
  • Hard to reach support.
Marketo is great for businesses that can afford it and has time and resources to put into building out the programs they need. It is not needed for every business.
July 20, 2021

Marketo Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
[Marketo is] mostly used for supporting B2B business [with] sending emails to [customers.]
  • Lead Management
  • Email Manager
  • SFDC Integration
  • Email editor can be improved
  • Campaign workflow can be improved
Marketo is a good and user-friendly tool that can be easily learned and execute the campaign sooner.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use [Marketo] mainly within the marketing department. It is connected to Salesforce, so other departments are able to edit certain data that is passed back to Marketo.
  • Robust
  • Smart lists
  • Campaigns
  • Data entry
  • Lead history
  • Segmentation
  • Reporting
  • Reasons for why something errored
  • Ability to connect multiple SF instances to 1 Marketo instance
[Marketo is] not a cheap platform, but I think it’s worth it - especially for enterprise clients. It’s extremely robust. The learning curve is steep, but once you figure it out, you won’t want to go back to a different MAP.
I personally love how it’s not as much as a “visual” MAP as most MAPs are in the customer journeys. I loathe the visual “Dragging and dropping” tools. It just takes forever, and it’s harder to build.
I think the native reporting feature is lacking, but since we have it connected to a data visualization tool, it’s not that big of a deal.
The customer service is kind of terrible, especially if you don’t pay for a tiered support. But I also don’t mind that so much because the Marketo community is AMAZING. So many wonderful people on there that are willing to help you figure out a solution.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Marketo is the primary email management platform here and is used for both marketing content and current state-of-business content with our clients. In addition to providing the platform for email customization/personalization, we are currently using it for the nurture/engagement program functionality, and Marketo forms are integrated with our website as part of the lead funnel.
  • Email management: This is the primary use case, and while I'm not directly involved in designing and sending emails, Marketo handles all of those needs for the organization.
  • Lead forms: Marketo is also primarily responsible for form fills and generally handles this function well.
  • CRM synchronization: While Marketo does sync to our Salesforce.com instance for sales and marketing purposes, it can only interact with standard Salesforce objects. We have significant customization in Salesforce, which means less-than-perfect workarounds to get Marketo to interact with all of the custom objects.
  • Filtering and report: While Marketo does have fairly robust UI reporting tools, I find they are missing some key features for me as a database and API user. For example, you can't search or built a report based on a person ID, which makes validation information between systems difficult.
  • The API is pretty severely lacking in some very important areas. Some information is not exposed to the API at all, and some of the information that is uses only IDs rather than names, which is a headache for building reports.
I think it's important to mention that I am not one of the primary users of Marketo at our organization for the purposes of interacting with its primary use case of emails and the lead form management. My perspective is as a supporting user responsible for integrating data sources, such as Marketo, to our integrated reporting database and I primarily interact with Marketo through the API. My general perception is the Marketo performs well in its primary use case, but for our organization's needs, the API is severally lacking in key pieces of functionality that, in some cases, require time-consuming manual workarounds to get simple information and sometimes prevent certain reports entirely. Overall, Marketo is functional, and many of my issues may not be encountered in a less complex organization.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implemented Marketo to deploy digital marketing programs and campaigns that assist in overachieving on our revenue goals and guidance. We have also deployed Lead Scoring, Lead Statuses, and review anonymous visitors using the reverse API look-up, which gives us competitive insights. We use Performance Insights dashboards to spot conversions and pivot programs where necessary.
  • Performance Insights
  • Digital Programs
  • Nurture Streams
  • Competitive Analysis
  • Designer
  • Campaign Metrics
Marketo is well suited:
We implemented Marketo to deploy digital marketing programs and campaigns that assist in overachieving on our revenue goals and guidance.
We have also deployed Lead Scoring, Lead Statuses, and review anonymous visitors using the reverse API look-up, which gives us competitive insights. We use Performance Insights dashboards to spot conversions and pivot programs where necessary.

Marketo is less appropriate:
Be mindful that Marketo programs can use either Triggers and Batches to affect data changes and modifications. Marketo is less suited for elaborate designs, that would have to be handled by dynamic content.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Marketo within our sales and marketing organizations.
Marketing uses the system to score leads to qualify for our sales team. Additionally, we send communications from the platform daily to our various lists. The platform is integrated with our CRM, so our sales team are able to see interesting moments and/or other insights from Marketo when working with new people.
  • Great user interface - easy to use and navigate
  • Easy template design
  • Convenient storage of images, documents, and other assets in the design center
  • Lists can be challenging to upload at times
  • The function of scoring leads occasionally runs into issues
  • Some of the HTML within the templates is tricky to navigate. Formatting is often an issue in emails and/or newsletters
Marketo is a great tool for a company looking to take their marketing automation to the next step. It's important to have people that are trained or certified in the tool, as there is complex functionality that cannot be learned simply. It's also important to be in contact with your Account Manager to ensure that all aspects of the tool are being utilized properly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by our marketing department as a means to handle our automations. We hit a limit with what we were able to do with our previous automation software and Marketo allowed us to take a fresh look at what we had in place and develop more sophisticated tracking, automation, and more.
  • Automation
  • Email marketing
  • User activity tracking
  • HTTPS connector for forms
Marketo’s ability to track and automate marketing systems is possibly unrivaled. Its only limitations we’ve found so far are experience working in the system. If you need the top of the line automation system for your org, this is it. It integrates great with Salesforce as well. The only limitation we’ve really found was in using external forms vs. Marketo’s form solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used at my organization basically to manage our communication with platform users and to coordinate our lead generation activities from the Marketing team. We use the platform to create and send all of our external email campaigns (eventually we use it for internal emails too), but also to host our landing pages where we distribute content marketing resources. It is also used to standardize information on our Salesforce.
  • Lead management
  • Automation flows
  • Email campaign management
  • Old-looking interface
  • Performance
  • Native integration with Slack
I think that cost is a major factor to consider when analyzing Marketo for your organization, and probably small companies won't have the budget nor the professionals that it takes to make proper use of the platform. Despite that, I think that Marketo is a really robust and solid software to use for your CRM activities and for marketing automation in general.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is our primary marketing operation platform. It is used as our first line of defense for all things leads, demand gen, and marketing automation. Its main users are in the Marketing and Operations departments. Marketo is used for all of our lead scoring processes and automation flows. Another main purpose of Marketo is to act as a filter for duplication and incomplete records from reaching sales processes.
  • Expansive and customizable.
  • User-friendly for both Ops and Marketing.
  • Capable of handling very complex interactions and stacks.
  • It would be nice to have an expansive view of all active triggers and flows.
  • Some reporting functions can take quite a bit of time to execute if they use too much data.
  • Some error codes and mistakes can take time to uncover/solve.
I would say that you'd have a hard time finding a better overall system for most circumstances. Marketo is very customizable, and you can spend a lifetime learning all of its use cases and features. The larger the organization's needs, the better that Marketo will be a fit. The only time I would not advise Marketo is for smaller organizations that might not be able to derive full value from the software. It can be very expensive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is our marketing automation tool. We use it for executing our email marketing programs, building landing pages, building lead and contact lifecycle management, lead scoring, marketing analytics, [and] executing virtual events, just to name a few. It is primarily used by the marketing operations team and integrated demand generation team. It serves as a platform for lead generation.
  • Marketo is very sophisticated compared to others in the market. You can build very complex programs.
  • You can build automation. Currently we have about 2000 trigger programs and it runs well.
  • It is highly modular and scalable.
  • The user interface could be improved. They have improved after being acquired by Adobe, but there is still room for improvement.
  • Marketo is quite slow in terms of processing.
It is well suited for a company which is mid sized and aiming for 20% growth rate. It could be overkill for very small companies with smaller addressable markets.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by one team within the greater organization. As we have acquired a number of businesses over the years, each individual team uses its own technology to manage its inbound marketing activity. For us, it was used for marketing campaign management for the internal organization, but not for our 3rd party partners.
  • Marketing automation for campaign management
  • Social marketing automation
  • First class customer service to ensure we used the tool correctly and maximized it's strength
  • Editing landing pages could be difficult at times
  • The actual user interface is a bit clunky and makes the email/web page editors tough to use at times
  • Sometimes can have very slow resolve times
For internal teams, Marketo can be a first choice marketing automation software to build out a comprehensive campaign structure. It is good for the execution side of things as well as the measurement of effectiveness. However, if you are going to involve partners or other third parties to interact with your instance, the entire experience can slow down and in some cases, for partners, not be really an ideal option.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo across multiple departments in our graduate school, though it is not used across the entire organization. We use it primarily for the recruitment of new students, while also using for current student retention, donor cultivation, and prospective customer nurture.
  • Audience-level segmentation. We can target students based off of the programs they have inquired to with relevant content.
  • Welcome series nurture flows. We have a lot of flexibility in how we set up our new student welcome series.
  • Cross-channel tracking. We can see what channel a student inquired in when looking back at historical trends.
  • I would like to see more flexibility in scheduling emails by milestone weeks. We send the same emails each week of the quarter to students, but it's very difficult to schedule this way without setting up individual campaigns each time.
  • Improve the duplicate management system
  • I'd like to see more ready to use templates that can be customized to fit our brand
Well suited for generating leads. Less suited for cultivating current students on a weekly basis.
Haytham Hozayen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In my organisation, Marketo is used across multiple departments for both internal and external communications. Not only does it help in sending compelling and professional-looking eDMs, but it also helps the organisation reach its target audience with online forms that are easy to use and landing pages that are easy to build.
  • Powerful smart campaigns that allow targeting the right customer
  • Ease of use of the platform
  • The flexibility offered by the online forms that make capturing customer data easy
  • The design of the forms is not simple enough and could be improved
  • Analytics and reporting lack some advanced features
  • Qualifying leads can be improved
Marketo is a very powerful yet simple platform to use. It helped me engage our customers with professionally looking emails. It also helped me have a clear view of customers' needs and preferences using the analytics and reporting tool. The web forms and landing pages help capture the customers data in a simple way.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Marketo along with other marketing automation tools and trust me its the best amongst them all. We use it day in and day out and the functionalities it provides are just uncountable. It is been used in our Marketing department but trust me its amongst the biggest departments in the firm. We at Gartner are famous for our blogs, studies and researches and these reach out to people using these marketing automation tools only. It helps our organization to automate and measure marketing engagement, tasks and workflows. Target and create segments also reach out to people in their own zonal times (recipient timezone). Reporting and analytics are fantastical features it offers.
  • Reporting and Analytics. I'm literally a fan of the kind of report Marketo can do
  • Revenue Model Creation - Let's us flow chart our thinking and implement that tactical aspect in reality through automation
  • Smooth integrations with any API or Software you think of. Example - SFDC, Zapier, Calendly, LinkedIn is just awesome
  • Lead Generation - As smooth as Email Marketing is with Marketo maintaining the leads are utterly beautiful as well
  • Expense - I think the major drawback of Marketo is that it is an expensive software. Although its worth every penny
  • Not much to offer on the ROI front. This can be improved by Marketo
  • It is not a kickstart software, there is some training involved to get a stance of it. Not very intuitive
I would Recommend Marketo to every colleague of mine, because -

  • It is a very fast-growing software
  • A lot of recent releases have had new features which have solved a lot of previously existing issue with it and have made it stand out in MArketing Automation
  • Customization and personalization are fabulous
  • Complex yet easy to use
  • Easy to integrate
  • Great lead management
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for marketing emails, embedded forms on our website and landing pages, for sending newsletters and webinar registrations. Used only by marketing. It addresses the need to communicate with customers, automate all marketing activity, and provide a view into their activities. It also gives us reporting that helps us make data-driven decisions.
  • Personalization
  • Automation
  • Integration with third party apps
  • Interface
  • Picture editing
  • Drill down reporting
Ideal for B2B company with a few offerings and short sales cycle, with Salesforce. Less ideal for a company with many products, a long sales cycle, and no CRM integration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently I support Marketo for various organizations and consult them to implement their marketing strategies.
With my experience Marketo is an all in one package which provides you a big playground to target your prospects and convert them into sales ready.
Marketing activities is the main module in which we can deploy our campaigns to target our audience and nurture them time to time and by using sales insight we can let our Sales team to work on those leads.
  • In design studio, we can create custom HTML templates.
  • In Analytics section, we can have most detailed and appropriate reports.
  • Marketo don't have feature to export reports via APIs.
  • Email insight could be more fast like syncing data in real time.
Marketo is a stable enterprise platform world-widely used. The most proficient feature in my opinion is engagement programs which can be used in nurturing leads and help them to move to sales team for further nourishing. Also, the regular updates and quarterly patches in Marketo are very helpful in upscaling the Marketo as a platform and useful for its customer as well as the updates are being done by keeping the customers business requirements in mind and help them grow as a business unit.
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