Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
TrustRadius Insights
UKG Pro is the way to go!
UKG Pro review
UKG Pro Works for Me!
UKG Pro Review
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
How UKG Pro Differs From Its Competitors
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Since implementing UltiPro we have been able to house our HR and Payroll integrated items under one platform. This in turn makes reporting more efficient and accurate.
We also use UltiPro Payment …
UltiPro Business Outcomes
UltiPro Business Outcomes
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
UKG Personal Experience
Centralization
Centralization
Centralization
Centralization
Centralization
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
I would say I have definitely achieved Consolidating HR administration under a single solution. I have improved many manual process through the UltiPro tool, specifically:
- Reduce manual …
UltiPro Business Outcomes
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (778)8.989%
- View job history (761)8.989%
- View and generate pay and benefit information (771)8.888%
- Employment history (764)8.787%
Reviewer Pros & Cons
Video Reviews
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Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(733) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(764) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(735) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(723) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(645) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.3Organization and location management(658) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(519) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(711) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.3Support for external payroll vendors(337) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.9Off-cycle/On-Demand payment(233) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8Benefit plan administration(645) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(704) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(575) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(505) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(530) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(435) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(771) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(778) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(566) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(289) Ratings
thank a team member
- 8.9View job history(761) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(190) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(716) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.8Pre-built reports(727) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(497) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(556) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(446) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(294) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(360) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8Line-of sight-visibility(252) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(334) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.9Performance plans(416) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(327) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.4Review status tracking(437) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(398) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(338) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.6Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.5Candidate ranking(165) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(164) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.6Candidate development(153) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(436) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(424) Ratings
Software allows postings to be displayed on the company website
- 8.8Publish to Social Media(335) Ratings
Software provides ability to publish postings to social media sites
- 8.9Job Search Site Posting(392) Ratings
Software provides ability to publish postings to top job search sites
- 7.2Duplicate Candidate Prevention(325) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(423) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(390) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1411)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have harnessed UKG Pro for an array of HR functions which includes managing payroll, overseeing benefits administration, and facilitating human capital management. The software also manages tasks such as onboarding new employees, tracking staff time, integrating benefits into operations, and overall streamlining HR processes. Capabilities include executing payroll, managing employees, and producing BI reports. UKG Pro can also handle tasks like tax reporting and payments. UKG Pro can also promote employee performance by conducting reviews and compensation evaluations.
Employee Data Management: Users have praised the system's employee data management capabilities, which facilitate organization and access to critical information. Users appreciate features such as customizable fields and reports that enhance data visibility and decision-making processes.
Payroll Processing: Reviewers across multiple feedbacks have highlighted the payroll processing feature for its efficiency, accuracy, and user-friendly interface. Manual errors can be reduced by automating complex payroll tasks and calculations thus accelerating the entire payment process.
Flexible Configurability: Many customers have lauded the system's flexibility and configurability options, allowing them to tailor settings, fields, and rules according to their unique organizational requirements. This adaptability allows users to align the system with specific business needs, enhancing overall operational effectiveness.
Outdated User Interface: Users have criticized the software's user interface as outdated, specifically pointing out issues with design elements, confusing wording choices, and poor grouping that collectively hinder efficient navigation within the system.
Lack of Functionality: Reviewers have expressed significant dissatisfaction with the limited functionality offered by the software. Users seek additional features and capabilities to be integrated into the platform to better align with their evolving needs and requirements.
Inadequate Reporting Feature: Users have expressed their disappointment with the reporting feature, describing it as slacking in both effectiveness and user-friendliness.
Attribute Ratings
- 8.7Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.1Support Rating493 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 10Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.3Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.8Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 4.9Ultimate Software Vendor Communications40 ratings
Reviews
(76-100 of 931)Love love love Ultipro
- Frees up managers' time to interact more with customers and other employees.
- The report writer is in plain English and has also saved the payroll department a lot of time as well as giving us the ability to quickly respond to outside requests for information.
- We would like to have our actual quarterly and year end returns sooner. Right now we receive the returns approximately 5 weeks after the quarter has ended.
- Sometimes when a person is rehired there are issues with their account being reactivated and we will have to send it in to support to fix the background.
UltiPro Payroll Software is Great!
- All tax information is kept up to date and balancing is easier for the quarter and year end.
- I can see all locations' payroll information and assist them with any problems they may be having. There is security to limit access to certain locations for other individuals.
- An online chat screen is available if a payroll is open and immediate assistance is required. This is very beneficial in keeping a payroll moving forward in a timely manner. We have used it successfully several times.
- The time and attendance is somewhat cumbersome, however there is a time reporting module that is easier to use. It was just not available when we implemented, so we chose to stay with time and attendance.
- Business Intelligence reports are difficult to write at first, but once you get the hang of it the reports are easy to generate.
UltiPro – From the Perspective of a Long Time Client
- Integration is a key component that links the various modules – eliminating repetition and enhancing efficiency.
- The product works extremely well for mid-sized companies. The total cost of ownership is extremely reasonable.
- Initially, as Ultimate was growing at an extremely fast rate, it was difficult for the support arm to keep up with all the new functionality. This is no longer the case and customer support is robust.
- Perhaps, more quickly adopting user recommended functionality enhancements.
Ultipro is the way to go!
- Salary Planning - ability to send out departmental worksheets with all relevant information on them, get approval and post new salaries to employee records with just a few clicks.
- ACA recordkeeping - meets all requirements for ACA reporting, recordkeeping and tracking. Well designed and thought out flows.
- Performance Management - ability to customize templates, schedule future appraisals, distribute mass appraisals, track developmental plans and goals.
- Reporting - with a little practice the reporting capabilities are endless with this system.
- eRecruitment seems a little disconnected from the Core application. I understand though that they are working on upgrades now.
- When rolling out updates and new releases you have to make sure you ask a lot of questions as sometimes how the new functionality is described is accurate, but it does not give you all of the information that you need
UltiPro Review
- It is super intuitive so non-tech savy people can use it very easily
- The reporting is great.
- They are always improving and enhancing the product.
- Their people are GREAT!
- Benefits Module - Especially Life insurance limitations to setup - Rounding rules do not work in OE.
- Recruiting Module has some gaps that could be filled. Ultimate is working to improve the Recruiting module.
- Training - Web courses are very lengthy. Would be nice to have them split into 2 hour blocks because it is difficult to block 4 hours at a time.
Ultipro Review
- Great integration between UTA and Ultipro
- GL Exports to enter payroll into our accounting software flow without any issues
- Tons of reports are available and you are able to create your own reports as well
- HR seems to have issues with onboarding
- I wish all functions were available in .NET
- UTA support staff seems to change a lot for our company
Ultipro - keeps getting better from a 4+ years customer
- The system is very easy to use for end users.
- Since the system is SaaS, we don't need to handle any software updates. Ultimate does all of that for us and keeps the system up to date.
- Ultimate Software keeps up with industry trends to keep features and functionality on pace or ahead of other similar solutions.
- System security is very tight, however some of the security administration tasks are tedious and could be improved.
- The compensation module is functional, however very basic. Features could be improved significantly, particularly for hourly employees and part-time work schedules.
- Web based payroll needs to run faster for us to use. We still use the backoffice payroll product to process payroll in a timely manner.
HRIS and Payroll ULTIMATEly more efficient
- Has allowed us to automate processes that previously required lengthy manual tasks that included a multitude of forms.
- The system maintains historical data in an easy and efficient means to gather information needed for reporting purposes.
- We require a lot of cost allocations and the Ultipro system does an exceptionally good job along with providing an easy means to make adjustments as needed.
- The system has an exceptionally powerful ad hoc reporting system using IBM Cognos which has allowed us to build customized and detailed reports as needed.
- The system is still not fully migrated to the web and there are aspects and tasks which can easily be done in the backoffice which cannot be done as easily or at all on the web. This is frustrating and you would hope that when components transition to the web the same or increased functionality would be available.
- System upgrades and enhanced features do not always roll out and become accessible to all end users as timely as we would like. This is especially true towards year end when updates are needed for open enrollment or year end processes and we always seem to be in the one of the last groups to get the needed upgrades.
- Adding components can be a costly investment. Better pricing options would be beneficial especially for non profit organizations such as ours.
HR view of Ultipro
- They really listen to their customers.
- They continue to add new features
- They have a lot of training classes and hands-on learning opportunities that really helped me do more as users.
- I would like to have the ability to do mass updates for employee data besides just supervisor changes
- When we move an employee from one company to another we have to re-enter their deductions which if an employee has a lot, could be very time consuming and/or missed in the process
- In Business Intelligence it would be nice to have a search feature to quickly find what you're looking for, I spend a lot of time searching for less commonly used fields
UltiPro - Are you ready for the Ultimate Experience?
- Reporting. UltiPro provides over 400 standard reports and Cognos for any customized reporting needs. The reporting tool is robust and simple to use.
- Training. UltiPro provides free training and free "refresher" training courses to all their clients either in-person or online.
- User Friendly. Our employees think UltiPro is slick and super easy to use regardless if they are on a computer or on their mobile phone. Our admins can process payroll with a few clicks of a button. Super simple!
- Networking. UltiPro employees are not just an extension of your team, but also like family. They are always happy like those people at Disney. I always joke that they drink the kool-aid and they share it with me also. They make technology fun.
- Implementation. By far, UltiPro had the best implementation team that I have ever worked with. The key word is team. They provided us with enough knowledge and resources for implementation so that we could not fail.
- Direct Deposit. It would be nice if they could separate direct deposit accounts for payroll and expense reimbursement. Ex. If 50% of pay goes to checking and 50% to savings. Then 50% of expense reimbursement also goes to checking and 50% to savings.
- Support Ticket System. While I appreciate the email communication, I wish there was either a link in UltiPro to open a ticket or check status OR wish that there was a link in my email that directs me back to the ticket system.
- Benefit enrollment. Open Enrollment was a tad difficult to configure, but easy for employees to navigate. More importantly, I wish the OE messaging could carry over from year to year.
Ultipro is the ultimate choice for HRIS!
- Business intelligence and reporting. This was our main reason for choosing Ultipro. The reporting capabilities are robust, easier to use than other providers and are more technologically advanced. They understand the KPI's that we need to track and evaluate.
- Configurability. Ulti is very flexible on allowing clients to build their own fields based on their company needs, and you can actually report on those fields! And you aren't as limited to where you add a field - most (if not all, haven't found one yet that can't) modules and windows can be configured.
- Responsiveness to client requests and ideas. Ultipro has implemented features at the request of clients and it is great to see that they welcome the feedback and work hard to incorporate the ideas to help us manage our business better.
- Rapid response - the payroll critical tech support is fast, knowledgeable and efficient. You don't have to worry about missing your deadline.
- We struggled with the general ledger coding, but only because we have a complicated GL and we didn't have access to code it ourselves. Ultimate fixed that in 2015. They opened up the GL to their clients last year. Now that we can update and revise our own GL coding, we have no issues with GL!
- Customer service. The customer service model is excellent as you have one dedicated service rep. You can build a relationship with one person instead of being bounced around to multiple reps and whoever happens to be answering that day/time. We did not like our previous providers process of "press 1 for HR, press 2 for payroll, press 3 for tax." Sometimes you think you have a payroll question and it turns out to be tax - or you know it is a payroll question but the payroll person transfers you to tax! We used to have a lot of frustration with our previous provider's tech support solution. The only draw back to Ultimate's customer service model is that if your one dedicated rep is new or less knowledgeable it can be frustrating to feel like you are training them or that it may take longer for a solution. Fortunately you do have the ability to escalate to your next level customer service rep.
- We have found some limitations within the compensation model as to the pro-ration rule not working properly. I understand they are working on that, but our annual wage increase process ended up being more cumbersome as we had to do some manual manipulation. Looking forward to that module being upgraded.
- Ultimate needs to get the mobile app up and running, especially for the ATS portion in recruitment. Feedback from candidates say that applying through a handheld device is not user friendly. I understand this is being developed now.
- Another compensation related comment. Managers should be able to see their employees compa-ratios, pay grade and ranges at all times. Right now they can only see them when we have a task assigned (annual salary increases for example). This is something that should be easily accessible always.
Nov 2018 Update: I have used Ultipro now at two different organizations. One that used the Enterprise solution, and more recently another that used only Core. Ultipro continues to thrive by implementing innovative customer suggestions and implementing stellar upgrades with their Spring/Fall releases. I love that Ultimate Software is making Core more like BackOffice, in that Core is now able to handle a lot of the heavier things once possible only to experts and Ultipro account managers, all while providing the awesome customer support that Ulti is known for!
April 2016: Ultimate Software's UltiPro is so simple to use, that I'm raving about it to my former colleagues! I've used other platforms for payroll, but UltiPro is by far the simplest to use. Did I mention that it's easy to use?
My organization uses UltiPro for Payroll and Benefits, for Onboarding and ad-hoc reporting, and uses Ultimate Software's Payment Services to file and pay our taxes and wage garnishments. I love that the product is web-based, accessible from anywhere, and that it really is very simple to navigate and to work with, that it seems as though it covers everything and anything that you can possibly think of. They truly listen to their customers, too. For instance, if you come up with an idea to improve the platform, you can share them with Ulti and they'll get right on it and if it makes sense, they implement it!
- Tax and wage statements, as well as the new 1095C reporting available online for all users.
- Quick processing of payroll, simple execution of benefits and open-enrollment, great reporting suite.
- Technical support and training available at all times.
- Online and on-site training available for all sorts of learning paths.
- Impactful integration of Ultipro with Cognos Business Intelligence.
- Easy to use Onboarding.
- No cons. Absolutely the best HCM platform I've used!
Nov 2018 Update: I've had the opportunity to use UTM--Ultipro Time Management in the U.S. and it seems to rival Kronos' suite quite well. Distinctively, it handles complex timekeeping rules (OT: California, hint hint!, and other qualms brought on by each state's labor departments). And I've also seen UTM used effectively across the pond, working really well in EMEA (especially in the United Kingdom) and APAC (India a plus!)
April 2016: UltiPro gets the job done! Not only can Human Resources use it for Onboarding and processing new hires, but all employee information flows so well into Payroll and benefits. It's easy to assign security roles based on multiple prompts and controls. The web-based platform is ideal for most, and it's "BackOffice" Citrix-based window portal is powerful as well, ideal for more advanced users.
I'm well-versed in tax and unemployment, handling all state and federal reporting in-house, so it's great to see that UltiPro offers this service for those who might be overwhelmed with each state's monthly/quarterly reporting requirements, and they do a good job of working with you to ensure that all taxes are paid and reported on time.
UKG-U Kan't Get any better service than this.
- Payroll processing is simple and easy to use (user-friendly).
- Tax services handles all tax functions timely and accurately.
- Payment services handles their functions timely & efficiently.
- EXEMPT payroll-don't force me to bring in a "time file" when I have their set hours pre-loaded into the system.
Great product with great people behind it
- Customer service is fantastic—their rapid response team addresses problems quickly and accurately. They are patient and work well with users of all experience levels.
- Implementation of their products is painless—dedicated implementation specialists work with you through the entire process.
- The BI reporting functions are best in class.
- Occasional system quirks—such as the lack of an "undo" function when terminating in the core.
- Role administration can be cumbersome depending on your org structure.
UKG is a powerful tool
- Employees are easily able to access and maintain their personal, benefit, and payroll information.
- As a HR professional I love the work flow with Recruiting and Onboarding. It is super intuitive and works very well. I love the document section as well.
- The customer service is very responsive. Whether I put in a case or call the 1-800 number, I almost always get a quick reply to my problem.
- UKG is constantly updating and improving features. For example, this year they allowed the user to submit State UI rate changes by entering the change and uploading the notice. The change was approved within 24 hours! In the past you would have to submit a case, and it would take a long time for the change to occur since UKG had to do the manual data entry. Great upgrade!
- Honestly, I can't think of any at this time. I love the regular updates and the communication on what has changed.
The All-in-One Champion System
- They are really focused on meeting the customer's needs even when they're needy (sometimes us when we perceive something as urgent).
- They are solution-driven, helping solve a problem through trouble-shooting by fully understanding what the accomplished goal is, and how to attain it.
- They are very experienced and knowledgeable in the categories we need assistance with.
- The system is extremely reliable with little if any down time.
- Cognos analytics can be a bit tricky to use and it takes a minute to really understand how to build reports.
- Some minor annoyances seem to not be addressed and the perception is they aren't important enough to fix (e.g. opening the Onboarding link can sometimes prompt the user to login instead, forcing them to close the tab and try again).
- Recruitment seems to not be able to re-open closed opportunities. Instead of being something that we use as a tool, we find that we are having to work around this particular feature.
From a recruiting standpoint
- UKG is really good at seamlessly transitioning people from applicants to employees. They have a variety of partners in the recruiting gateway to assist in getting candidates in the door.
- From an administrative point of view, the time management system is well designed and easy to use.
- Customer service is usually spot on. If I call the rapid response line, I am usually greeted by someone eager and willing to help. If they don't have the answer, they put me in touch with someone that does.
- Offer letters in the recruiting gateway should be editable after they are sent!
- I would like to be able to hire a person from a closed job posting rather than having to create a whole new requisition for one person.
UKG Pro
- Integration of the various modules of their product has been done very well. Availability of options for timekeeping, performance reviews, and benefits administration work very well together.
- Availability of live support resources that we can speak to through their Rapid Response case submission process has been very helpful. There are also a wealth of support resources available online.
- Business Intelligence resource for obtaining existing standard and customized reports is also very powerful.
- Could have better option available for reviewing historical employee information like previous address or contact information.
- When description is updated for benefit deduction code for new period, the new description applies to all previous records associated with the updated benefit deduction code.
Reliable, Streamlined, and Worthwhile Company Purchase
There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.
- Employee Data Management - The system is a fantastic HRIS.
- Payroll - The payroll process is straightforward and simplistic.
- Configurability - The system is easy to configure and implement.
- Business Process Configuration - The system allows for easy configurations to match business needs.
- Workflow Configuration - Easy workflow designs for business processes.
- Mobile Functionality - HRIS Access via app or web.
- Login as Employee - I do not understand why I cannot login as an employee as an HR admin. I have in other business systems and HRIS's so this is a must have.
- Reporting - Cognos is great, but takes a lot of getting use if you aren't familiar with it.
- Org Chart - Customization of Org Charts would be nice. Different backgrounds, ability to set order of direct reports, etc.
- An affordable HRIS and Payroll platform, that are easy to use and integrate with.
- The ability to track global employees, while keeping in mind laws related to those regions.
- Flexibility in configurations to account for different business models/processes.
- Vast API library for ease integration setups.
Cons:
- "Easy to use reporting system" - Learning curve for reporting from Cognos.
- "Personalized Benefits Solutions" - Benefits Prime functionality seems limited in terms of customization.
- "All access for Admin" - Admin access to employee view is non-existent.
Trust your instincts. Choose UKG!
- Maintaining employee personal and job information.
- Updating information and tracking changes.
- Onboarding.
- Hourly time tracking.
- Time off tracking.
- Performance Management process.
- Employee File Management (secure, permissions-based employee file retention and sharing).
- Processing US Payroll.
- Customizes employee profile fields based on standards in employee's country.
- Customer support is outstanding.
- Allows customers to Share Ideas, which are often included in updates.
- Software comes with over 200 ready-to-use workflows.
- I'd like to see faster implementation of Shared Ideas from customers.
- Workforce Management needs a massive overhaul or needs to be replaced with a new product.
- Excellent customer support "ecosystem" that includes
- Vibrant and useful discussions in the User Community.
- Huge amounts of training material available.
- Live, recorder and text-based training are available.
- Support ticket system.
- Useful help info links on pages throughout the core product.
- Easy and intuitive to use for employees and admins.
- System reliability.
UKG has been an amazing product & resource for both our payroll and human resource teams
- Excellent customer service.
- Intuitive and easy to use.
- Easy and quick ways to find fixes and tips on how to resolve issues or questions.
- The new left side menu is difficult to use and to find what you're looking for; the old menu was more condensed which made it easier to find what you were looking for.
UKG is awesome!
- Customer service is great
- Payroll system is great
- Time system is great
- BI is kind of complicated more training
- Tuesdays are pretty busy for UKG, takes longer to contact them
UKG Pro - great product, better platforms!
- Payroll
- Reporting
- Employee Administration
- Onboarding
- Workforce Management
- Performance Management
- Life Events/Benefits Admin
5 Year User. Love UKG
- Very user friendly
- Friendly and helpful staff
- Very useful reports
- Time Management has some glitches
- Faster wait times on calls
- Faster resolutions on cases
Just "UKG" -- the name says it all for us!!
- Reporting.
- Time Management.
- Payroll Processing.
- Recruiting/Onboarding.
- We are still so new with UltiPro now UKG as we've only been live for 1.25 years so really hard to say what needs improvement yet.
- Maybe one item: Performance Management to be integrated directly with Goals.