Skip to main content
TrustRadius
TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Read more
Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
Continue reading

TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
Continue reading

TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
Continue reading

TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
Continue reading
Read all reviews

How TeamViewer Differs From Its Competitors

Ease of Implementation

10, TeamViewer represents perfection in the stability that it offers in remote accesses, in this way the user performs a better stay. Also, TeamViewer positions some options, in order to improve the video quality and the speed of the same within the connection, this at a certain point improves the …
Continue reading

Security

mproved remote communication, offering a quality platform available to share files, images and documents, through the process of remote access, a connection that has no interruptions at any time.
Continue reading

Security

We utilized single sign-on to ease users' ability to access the application. We do care about security and thus multi-factor authentication is a valued attribute of any application we choose to implement in our organization.
Continue reading

Ease of Implementation

Easy for deploying or installing this software, and on remote desktop user, it takes easy for opening and using it. One share screen can communicate on, like remote desktop and chatting, sharing the files and some setting configure to user, central remote and monitoring all sessions user via one …
Continue reading

Security

I like single sign-on and two factor authentication. due to
If user in local network can using the app with sigle sign-on.
If user out of office, they can use the PC and request remote the sharing, they must to use two factor authentication, or use another device like phone or tablet.
Continue reading

Ease of Implementation

I am very much satisfied with the team viewer implementation. it is best in the market and can make a very good use of it. team viewer allow us to access another devices at the same time and do whatever we want to do on other devices without worrying any things.
Continue reading

Security

There are many features in team viewer which makes it very secure including single sign-on where only one person can access it at the same time, also two factor authentication is one of the most secured way. these security features are just great and makes it very convenience to use it.
Continue reading

Security

These are crucial features, since our organization is very concerned with security issues, we would not choose another software that did not have these features. That's why TeamViewer is in great demand.
Continue reading

Ease of Implementation

8: I'm involved in TeamViewer implementation only on my own computers. That is, I use TeamViewer to communicate with one or my computers when I'm actually using a different computer. In this respect, I find TeamViewer difficult to set up. It always requires several attempts before I get it right. …
Continue reading

Ease of Implementation

I was not a part of the implementation but I do continue the push for new computers and mass push for updates to the company. That portion is pretty easy, sometimes you have to fight the auto config import to the client. There are some caveats to the config that sometimes only works with certain …
Continue reading

Security

Everyone in our department are primary users and can remote into every computer in the company. Since we have all that access, we are required to secure our TeamViewer accounts with MFA. I have never had an issue other than not being able to use an app code which I later found out was due to my …
Continue reading

Ease of Implementation

During implementation, organizations focus on configuring TeamViewer's security settings to align with their security policies. This may include enabling multi-factor authentication and setting up access controls to protect sensitive data.
Continue reading

Security

We use two factor authentication with TeamViewer (enforced by a policy). In an ideal situation we would rather use single sign-on for Microsoft Entra, but that needs a Tensor license, which we do not have.

While the 2FA is still safe to use, an integration with Microsoft 365 would be easier.
Continue reading

Ease of Implementation

I would rate my satisfaction with the implementation of TeamViewer as a solid 9. The process was relatively smooth, and the support provided during the implementation phase was effective. One key insight is the importance of ensuring all team members are familiar with the platform's features to …
Continue reading

Security

Our organization has maximized the security features provided by TeamViewer to ensure a safe and compliant remote collaboration environment. We have implemented two-factor authentication to add an extra layer of protection to remote sessions. Additionally, leveraging single sign-on has streamlined …
Continue reading

Ease of Implementation

Teamviewer was pretty easy to implement - just install and go. My bigger concern is on the remote user side; making sure that they don't have to know much to allow me to remote in to diagnose and solve their issues. Again, we've found that to be pretty straightforward.
Continue reading

Security

Since we pretty much only use Teamviewer to remotely support our own software users only when they need/request it, virtually all of our remote connections involve the end user just running the quick support module - so we really haven't dug into deeper security features in the product.
Continue reading

Ease of Implementation

8 Teamviewer was easy to use and easy to teach others how to install and use. In my opinion, the cost is the only issue I have with Teamviewer. Everyone that had Teamviewer was able to quickly understand how to use it and would take less than an hour to install and begin using it.
Continue reading

Ease of Implementation

The implementation was quite straightforward & easy. All you have to do is to apply the license that you bought & you're good to go.

The license limits the number of users & makes a session for unlimited time duration which is not the case in a FREE version of the application
Continue reading

Security

Only 2FA is used at the moment, but we consider the hardening of the remote assist platform in a short future.
Continue reading

Security

We always use Two factor authentication to avoid any Data breaching issues. The Two factor authentication protects our data from any unauthorized access which ensures a secure digital environment at the workplace.
Continue reading

Ease of Implementation

10...Everything went very smooth. As to be expected. Everything was laid out well from the beginning and happened as planned. No real hiccups or issues with implementation. All end users had an easy time adjusting to the interface since it is very intuitively designed. No complaints with regard to …
Continue reading

Security

We are not currently concerned with these higher levels of security features since our business does not deal in high security information, but we appreciate their offering of such services.
Continue reading

Security

Our organisation actually have implemented all the authentication processes for security purposes becacause we have senstive data and in case of connecting with the server over the Team viewer and it adds that extra security layer so that we could aviod any data leaks as it can have very …
Continue reading

Ease of Implementation

It offers much at a low cost.
Also it is a great and easy to use tool.
It does not require a lot to implement it within an organisation.

It lacks a bit of security therefore I would not rate it the highest score possible.

I give it a solid 8,5 out of 10.
Continue reading

Security

None, we have not looked into this deeply.
I believe teamviewer does not promote this enough.
I've been working with it for 2 years and I did know it had a 2fa authentication method.

It believe it still is not the best security wise.

We have not taken advantage of this.

Continue reading

Security

2FA has been chosen as the preferred sing-on method in order to reduce the risk of hackers' attacks or misuse of it.
Continue reading

Security

Implementing single sign-on helps to have secure connections across the environment. It helps the users to authenticate one time using their main account and access TeamViewer quickly.
Continue reading

Ease of Implementation

Installation of TeamViewer is very simple and straight forward. We never faced any errors during setup. Sometimes our end users who are not having any prior knowledge of technical skills could also easily complete the installation when guided over the call. Upgrade of the product is also completed …
Continue reading

Security

Our organization falls under PCI-DSS compliance, so it is necessary that all the local access and remote access of systems to be included with Dual Factor authentication. Cisco DUO is installed for some systems and some other uses token which are both supported on TeamViewer. Malware protection …
Continue reading

Premium Support

Yes, the premium support is purchased for TeamViewer on yearly subscription basis. The support team is very prompt in their response and very knowledgeable on their product. They always help us to resolve the technical issues faced by any of our users working remotely. the portal is also simple to …
Continue reading

Security Perception

TeamViewer which comes with end-to-end encryption using AES-256bit is a great security feature. The additional layer of security in redundancy by making the admins to add the hosts in address book keeps the system access secured. Dual factor authentication is another reliable feature and is used …
Continue reading

Evaluation

Yes we would like to redo the purchasing process. There are many factors for which we make this decision like its features, the way it performs and the simplicity of the application which is easy for any users to work with. the security features and integration part makes it worth of reuse, except …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
View more videos
Return to navigation

Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
Return to navigation

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2489)

Attribute Ratings

Reviews

(76-100 of 425)
Companies can't remove reviews or game the system. Here's why
January 15, 2024

TeamViewer Best Remote

Verified User
Team Lead in Information Technology
Computer Software Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer has a better performance and user interface than AnyDesk. TeamViewer's user-friendly interface further simplifies the support process, making it an invaluable tool for delivering excellent customer service from a distance.
January 12, 2024

Using TeamViewer for Secure Connectivity - The best tool out there

Eldhose K Shibu | TrustRadius Reviewer
Eldhose K Shibu
Chief Technology Officer (Consulting)
Collins Aerospace (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
AnyDesk is good if you use only Windows machine, but since we use a hybrid OS environment we find TeamViewer works well as it is super easy to setup and deploy the tool on any machines. We also like the way TeamViewer works. Also with Microsoft Teams, it is not that easy to take control.
January 12, 2024

Remote Access Lifesaver: TeamViewer Saves Time and Sanity

AC
Anthony Caratelli
Office Manager
Integrative Dentistry (Medical Practice, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer is a bit simpler to use, and just as secure as the other options we reviewed. The price is a little higher, and maybe one day that could be a factor, but for now while it helps us keep our day going in the event of an IT crisis, that price is the least concerning thing.
January 12, 2024

Simple and Secure Remote Management Tool

SK
Shahed Kaleem
Associate Project Manager
Computacenter (Information Technology & Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer stands good among the one which we reviewed in market. Easy to use from customer end and cost bearable as well.
January 12, 2024

Remotely awesome: Increased business efficiency with TeamViewer

Lovelee Borgohain | TrustRadius Reviewer
Lovelee Borgohain
Project Lead Developer
Accenture (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer has a more intuitive interface and an easier learning curve, especially for non-technical users. It also offers a wider range of features, like session recording and meeting tools which were important to me. It has better performance and responsiveness, especially on slower internet connections. Its file transfer speeds are also more faster.
January 12, 2024

TeamViewer, Bridging Distance and helping Collaboration

Verified User
Technician in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer is lightweight and the installation is easy compared to ConnectWise which requires an expert to install and maintain. ConnctWise requires about three servers to be set up and users to be trained to use it. TeamViewer has an easy GUI and is very intuitive, making it easy for anyone to use.
January 12, 2024

Teamviewer a great tool for remote support.

Pierre Fillion | TrustRadius Reviewer
Pierre Fillion
Director, Information Technology
Cirion Biopharma Research Inc. (Biotechnology, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
  • Microsoft Remote Desktop Connection Manager (RDCMan)
It's easier to get it to work. The user only has to download the client and give us its ID. We can then quickly connect to him and provide user support. This helped us to get our remote resources back to work faster and improved our ability to cut our support intervention time in half.
January 11, 2024

TeamViewer enables IT teams to extend their ability to easily support users

Verified User
Vice-President in Information Technology
Real Estate Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Far more robust than the other basic options we've used as this is meant for a corporate environment where it supports multiple devices and users. The general device management is helpful and it is less taxing on computing resources to use as compared to things like Teams or Chrome Remote Desktop.
January 11, 2024

Team Viewer

DB
dolly bharti
Senior Software Engineer
Qapitol QA (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Team viewer is very easy to use. even a beginner also can understand the use of team viewer and can easily learn how to access it. so from my point of view it is very good software which we can access very smoothly and from any where anytime. we can make very good use of it.
January 11, 2024

My review of such a great piece of software, Teamviewer!

Carlos Delgado Barcia | TrustRadius Reviewer
Carlos Delgado Barcia
Technical Support Specialist
Geo Strategy Partners (Consumer Electronics, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Lower in price, since i've been using Teamviewer for so many years, I feel comfortable with configuration, and I trust the platform. Also, file transfers are safer and connections are more stable.
January 11, 2024

A synonym for remote access

Verified User
Analyst in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer stands out for its distinctive features of cross-platform access capability, which allows remote control of a variety of devices such as PCs, Macs, mobile devices and servers. And in addition, it has other features such as file transfer, video conferencing and meeting management. All of this in a single product, for everyday use, it is very practical tool.
January 11, 2024

TeamViewer is the best option if it fits into your budget!

Verified User
Manager in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
The ease of use and application compatibility made the choice an easy one. The quick support module allows us to support our agents without the need for installation, which a lot of users appreciate. Connecting using an ID and password is much easier than trying to configure each system to work with the software, especially since many of our staff use their own PCs.
January 11, 2024

TeamViewer for Non-profits

Barry Burd | TrustRadius Reviewer
Barry Burd
Professor
Drew University (Higher Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom is less powerful than TeamViewer when it comes to remote sharing, but Zoom is sufficient for situations in which I want to help students or others with their computer problems. If I want to assist readers with questions about my book, I use the tawk.to messaging app. Both Zoom and tawk.to are more lightweight than TeamViewer, and lightweight is good for situations in which people at both ends of the call don't belong to an already-established team.
January 11, 2024

TeamViewer is at the top of it's class and a must have tool!

Verified User
Employee in Information Technology
Construction Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer has an easier deployment and setup. Also the interface is more intuitive with more features that can be used. Keep in mind I have not used Splashtop in years and may have changed a lot and also is still a good product. TeamViewer over Splashtop is just my preference.
January 11, 2024

Teamviewer Review

Verified User
Professional in Information Technology
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer is known for its user-friendly interface, making it accessible for both technical and non-technical users. The ease of use contributes to faster adoption and smoother remote collaboration experiences. The ability to establish unattended access allows for remote control of devices even when the user is not present. This feature is beneficial for routine maintenance, software updates, and other tasks that don't require user interaction.
January 11, 2024

Great remote support software

Raymond Jansen | TrustRadius Reviewer
Raymond Jansen
System Administrator
No Lim-IT (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
We still use AnyDesk also. TeamViewer (which is more expensive) has far more features, and is more user friendly.

The prices of TeamViewer have increased by quitte a lot. However, you can still see improvements in both the client as in the management interface.

For AnyDesk the licensing changes yearly, which makes them less reliable for continuaty.
January 11, 2024

TeamViewer, as good as it looks

Verified User
Former Employee in Human Resources
Banking Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer stands out due to its feature-rich platform, user-friendly interface, robust security standards, cross-platform compatibility, and reliable performance, making it a preferred choice over AnyDesk for comprehensive remote collaboration.
January 11, 2024

Solve your user's problems and never have to leave your desk!

Verified User
Engineer in Information Technology
Computer Software Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Prior to Teamviewer, we used a product called DualDesk. It worked well at the time, but we eventually started having issues with it not allowing us through remote firewalls. That's when we tested - and purchased - Teamviewer for the first time. Whatever we use needs to (most importantly) provide us with remote access, and secondly, it should be easy to do from the customer's end. Teamviewer does both of those things quite well.
Return to navigation