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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2600)

Attribute Ratings

Reviews

(101-125 of 1130)
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October 25, 2022

Marketo Review!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email campaigns are easily done because of the templates
  • Scheduled campaigns are very efficient for big enterprises
  • Landing page creation with forms integrated inside helps with the engagement of users
  • When customizing emails, it takes time to load for each command that is being promt
  • Buggy pages. I always need to refresh the page
  • Slow auto-saving
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • In my opinion, Adobe Marketo Engage does a phenomenal job at confusing new users. It easily has the highest learning curve compared to its competitors and is a great challenge for anyone used to modern interface design.
  • Adobe Marketo Engage is easily the main focus of my daily workload. Does it need to be? Not exactly. But, I feel it does a phenomenal job at making a simple task take much longer than it should.
  • Adobe Marketo Engage is an awesome throw-back for anyone who misses the elegance of early-2000s database software. Is it pretty? In my opinion, no. Is it easy to use? In my experience, no. But when there aren't random lag spikes causing pages to take 30 seconds to load, the interface is surprisingly snappy and responsive (thanks, of course, to the simplicity of its early-2000s interface).
  • In my opinion, the interface is atrocious. You'd think Adobe-designed software would be at the cutting edge of interface development, but I feel there isn't a single competitor who has a higher learning curve. Not only is it unintuitive, but, in my opinion, it doesn't have any semblance of design standards. It seems the Marketo Engage marketing team is literally embarrassed by the design, being that it crops down the interface in almost every product shot.
  • Everything - and I mean everything - is overcomplicated. There is a fine line between allowing companies to have control in their organization and formatting conventions and putting up guardrails so things don't end up a clustered mess. It seems the Marketo Engage development team didn't want to implement any guardrails whatsoever. Except, of course, in my opinion, the terrible implementation of templates. I understand the desire to create organizational standards for corporate communications, but that does not mean restricting literally everything but face-level changes. The template landing page development experience is probably the worst time I've ever had in "web development." It would make a world of difference if it were like the email designer -- which, in itself, has issues.
  • I'm not sure the Email Designer can even be called WYSIWYG. Your email will look great in the designer and in previews, but don't expect to be done when you finish designing it. You're only half the way there. You have another hour or two just trying to figure out why Outlook, Gmail, and every other email program renders your email differently. It'd be nice to have on-screen warnings when you do something that won't be supported and by which program. For that matter, the entire designer should be built to improve your email. Give feedback when there's "spam words" in the copy. Auto-generate subject line suggestions based on the copy using words and formatting that is proven to increase clicks.
  • The ability to send email campaigns based on time zones is great, but there's absolutely no intelligence when a data scientist could have a field day with all the fantastic open-and-click data. Multiple competitors use send time optimization and intelligent, personalized send time features to make sure you inbox exactly when needed.
  • In my opinion, there's no intelligence to Adobe Marketo Engage. It does what it is supposed to do, but that's it. There are no improvement recommendations (anywhere!), and it doesn't utilize the mountain of engagement data it has to further drive and increase metrics. There are a ton of opportunities here that are just being overlooked.
Sai Tilak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Adobe Marketo Engage allows us to build suitable marketing sales prospects, organise marketing campaigns design marketing apps, and sales funnel.
  • Measure the effectiveness of our campaigns, and establish the correct flows to permit almost any feature.
  • The Marketo Launch Point functionalities allows us to interface it with a variety of system and tools like social media, and have a prospect data filled immediately into our program.
  • Steep learning curve, it takes real effort to study and comprehend the features to get the best out of it.
  • Also data segmentation may get extremely puzzling while using many filters.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Third party integrations - many native integrations.
  • Security - plenty of transparency and documentation.
  • Support - great support staff able to answer questions.
  • Email templates - not great out of the box email templates.
  • Landing page templates - same thing, they're not great and not mobile friendly.
  • Seed lists - make it easy to send people copies of deployed emails.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking bounced emails
  • Simplified modules for creating new emails
  • Simple search feature
  • More usage customization in terms of visual elements
  • Ability to auto clean up and format created items
  • Better cross-platform abilities
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lead Lifecycle - Helps us to identify prospects in different stages of their buyer journey and report on it.
  • Lead Scoring - Helps us to qualify leads according to their behavior and demographics.
  • API - With a powerful API environment, we create the best-in-class integration with all the platforms, including our own database.
  • UI / UX - Has some bugs and is a bit slow as well.
  • Support - The quality of the support has degraded over time, so we will be looking forward to having some good resources to help us solve our issues.
  • API - Giving more flexibility to the areas that we cannot use API to extract in bulk.
June 25, 2022

WYSIWYG in Marketo

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email production, sending, and testing.
  • Form creation.
  • Lead scoring.
  • Multiple integrations (SFDC, On24, Openprise, etc.)
  • Clunky UX.
  • Bugs and customer service.
  • Analytics dashboards could be built out more.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Folder management
  • Automations
  • Ease of use
  • Analytics aren't terribly comprehensive and sometimes doesn't load correctly
  • Can't access the HTML of individual emails (only templates)
  • How certain filters and triggers are labeled is very confusing
  • You can't use a keyword search for images unless you are in the correct folder (versus being able to search across ALL image folders)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Great integration with Salesforce CRM
  • The ability to clone campaigns quickly
  • Dynamic content is a great feature to personalise content for different segments.
  • The use of tokens to simplify processes
  • Poor form builder - very clunky.
  • Poor landing page builder - very unintuitive.
  • Can be slow at times (especially when you have lots of smart lists).
  • Very limited reporting and analytics - needs feature updates.
  • Revenue Explorer loads as slowly as if I was using dial-up.
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