Salesforce

Salesforce

Customer Verified
Top Rated
Top Rated
Salesforce.com

Overview

Reviews

Salesforce.com Review

10
Salesforce.com [is] placed in the heart of the sales business [as a] daily main forecasting tool. Embedded reports and top management …

Salesforce-Review

9
Used it for major ticket logging systems by end-users. There are so many small features that make your life so easy. The UI is really …
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Great reports!

9
We use Salesforce as a CRM for service cases, to track wholesale accounts, and to manage D2C leads. We also rely heavily on reporting to …
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Powerful software with a lot of potential

9
We are using Salesforce.com as a customer relationship management software. We moved our email marketing over to Salesforce, and are in …
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great CRM tool!

9
we use Salesforce.com as our CRM database to manage customer relationships/engagements and keep track of their activities with our …
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The best CRM solution

9
Salesforce.com is an integral tool across our organization on the customer relationship management side. We have a diverse set of …
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Salesforce.com is not so user friendly

3
It's being used to track customers, appointments, customer data, so the bankers enter the notes about opportunities, track the status of …
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May the Salesforce be with you.

8
Salesforce is being used by our entire company. We use it for Accounting, Sales, Account Management, Production, and Support. We use it in …
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Diamond Necklace, Sparkly and Sophisticated

8
We have thousands of clients over various industry and need to analyze the sales funnel to assess ROI as well as to maintain control over …
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Salesforce.com Review

10
Our team uses Salesforce every day. This is where we get all the data that we need for our reports. We create a report in Salesforce to …
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Best sales tool

9
It is one of the best platforms to perform sales lead generation and to follow them till they get capitalised.
It is used by [our] sales …
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Popular Features

View all 31 features

Customizable reports (178)

8.5
85%

Customer data management / contact management (183)

8.4
84%

Opportunity management (179)

8.4
84%

Workflow management (174)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Essentials

$25.00

Cloud
Per User/Per Month

Professional

$75.00

Cloud
Per User/Per Month

Enterprise

$150.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://forms.gle/BvKjjDGZxBgdeA7JA

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $25 per month

Features Scorecard

Sales Force Automation

8.0
80%

Customer Service & Support

8.5
85%

Marketing Automation

8.0
80%

CRM Project Management

7.6
76%

CRM Reporting & Analytics

8.4
84%

Customization

8.2
82%

Security

8.6
86%

Social CRM

7.9
79%

Integrations with 3rd-party Software

7.8
78%

Platform

7.9
79%

Product Details

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.

Salesforce Integrations

Salesforce Competitors

Salesforce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

View all alternatives

Frequently Asked Questions

How much does Salesforce cost?

Salesforce starts at $25.

What is Salesforce's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses Salesforce?

The most common users of Salesforce are from Mid-size Companies and the Computer Software industry.

Reviews

(1-13 of 13)
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Samantha Safin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We have considered integrating with software that our implementation and support teams use to be able to see all interactions with clients, short of simply moving it all to the Service Cloud.
  • We would like to integrate with our billing software to allow finance and client services to better communicate about renewal fees for clients.
  • We are woefully short on automation usage at this point, but we are in the process of changing that.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Can move to more of an electronic approach...quickly exporting email address and doing more email marketing.
  • Using the chatter section to quickly communicate internally.
  • Using it to assign specific contacts obtained internally to our external reps.
Bonnie Hilory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Quick Book integration
  • Signing up schools and youth groups including payments for our Education programs
  • Adopt a membership app of some sort
  • We will learn together...