Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
Centralization
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Much more functionality at two thirds the cost of ADP.
It is easier and faster to process payroll; adding mass changes like annual increases is much easier. There is little manual entry …
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Centralization
Centralization
Centralization
Centralization
Centralization
Centralization
UKG Personal Experience
Centralization
Centralization
Centralization
Centralization
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1405)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.4Ultimate Software Vendor Communications40 ratings
Reviews
(26-50 of 928)Excellent Software & Highly Recommended.
- Recruiting is very in-depth and there are a lot of options to customize it.
- Payroll is very user friendly and comprehensive.
- Business Intelligence Reporting module is a little difficult to edit reports to add or remove fields.
- Would like the option to import deduction corrections that do not overwrite their current deductions.
Amazing System.
- Time & Attendance.
- Payroll
- BI Reporting.
- Payment Services.
- GL Export.
- Streamlines candidates through recruiting, onboarding and into payroll
- Provides analytics regarding employee retention/satisfaction
- Manages multiple jobs/pay, deductions, benefits
- UKG Pro is so customizable that it can be overwhelming
- Cognos Analytics provides great reporting but creating new customized reports is not easy for the average user
- Recruiting could be more up-to-date to include text to apply and automated text responses.
UKG Pro is a One-Stop Shop
- Payroll
- Storing employee information
- Reporting
- Customization
- Reporting can be difficult if you are new to it, but many enhancements have been made recently.
- Role administration with new releases.
- Scheduling in UTM
UKG is excellent!
For us, UKG is the one-stop-shop for our employee's HR needs. All HR requests can be funneled through ECM to streamline our processes. From a recruitment standpoint, all candidates flow through UKG from application through Onboarding and into Core. It has made our recruitment process much more efficient and our recruitment metrics are performing below SHRM averages.
- UKG is good at engaging their customers to see what enhancements could be made to make their customer's lives easier.
- UKG is responsive when you call into the hotline for assistance.
- The webinars for releases are super helpful.
- While they are excellent at asking for suggestions, there are plenty of suggestions that have an enormous amount of votes and have not been implemented and/or are not being considered.
- Within recruitment, error messages do not indicate what the actual problem is and you have to dig to figure out the issue. If there is a character spacing issue, highlight it or provide text that pinpoints the issue.
- Housing user data
- Ease of use
- Data manipulation
- Data transfers
- Administrative ease of use
- Timekeeping
- Performance management
UKG is the Ultimate Software Vendor!
- Customer Support: the customer portal is such a great tool to get answers quickly.
- Customizable: we have multiple customizations.
- Free on-line courses are available for customers.
- Need some user defined fields in recruiting.
UKG at EACOM Timber Corporation
- Payroll
- HRIS
- Time & Attendance
- Benefits administration (cannot handle Flex programs).
- User created reports in Time & Attendance.
UKG Pro
- Onboarding: The flow from the recruiting platform is great to hire an employee to limit the manual entry.
- Recruiting: The platform is accessible by all devices which is a plus for an applicant to apply.
- BI Reports: They can be simple or complex and it is not hard to create.
- Benefits section: Termination is a little cumbersome when an employee has enrolled in multiple benefit plans. You should be able to enter one term date for all benefits to be terminated.
Satisfied Customer
- Great Customer Service
- UKG Learning Center
- New hires enrolling in benefits
- No approval process for open enrollment
- Unable to enroll in benefits on a mobile device
I was in a panic and a customer service agent walked me through my issue step by step.
UKG: Simply the BEST
- Reports: Easy to create, store and run for managers.
- Employee Data: Easy for employees to make updates to personal information and to find applicable data relevant to them.
- Benefits management: Easy open enrollment features, data feeds with benefit carriers run smoothly, ease of use for employees to see what benefits they currently have.
- Recruiting: More standard reports to help in looking at applicant data
- Workforce Management: Need easier way for employees to see PTO while in a timesheet.
- BI: More training or basic reports for use
UKG Pro long time customer
- Great recruiting module
- Very great onboarding module
- Love EFM!
- BI Reporting could be more intuitive. It has a lot of things that can go wrong and too complex. Wish there were simpler ways to run simple reports.
- Training is kind of difficult to understand where to find resources as there are so many options.
Payroll made easy, don't tell the boss
- Reports- a great variety of reports that cover the needs over many functions. Being able to run on demand what reports I need for a given task is great.
- Enhancements-UKG Pro listens to the users and takes suggestions for new products or services.
- Qtr and year end planning- UKG Pro has a great review and listing to tasks needed to be completed for the quarters and year end.
- Quick to report on tax updates and changes for State, local, sui taxes
- Case system. If you open a case you get email acknowledgement. Then another when it is assigned. Then another email letting you know they have reached out to you. Not in that email just in the case notes. The emails do not give any details other than case number. I open many cases and have to go in and out of case system to figure out which case they need or want information on.
- Additional tax payment notification.- Aside from checking every day if there is a new payment coming out, other than normal PR [payments], there is not a good notification process.
- I feel the updates to open a tax case are a little cumbersome.
- The interface is very user friendly and easy to modify most fields to fit our companies needs.
- They are great at listening to clients for ways to improve the product and keeping up with federal mandates.
- They have created a great community where professionals can exchange best practices and solutions to issues.
- I love the ticket system for bringing up issues, but it could use some refinement in the way it is processed. Sometimes it takes way longer than I feel it should for my issue to be addressed. Especially for cases that have to occur annually because the change must be made by UKG.
- I would like to see them continue to expand the ability to have component companies have their own branding. It was great to see in Onboarding.
UKG is the Best!
- Customer Service - They are quick to respond and resolve issues.
- Product Innovation - They are constantly making updates to the system to improve the user experience.
- Great Learning Tools - Not only does UKG have a great system, but they give administrators and users many tools to learn how to use the system.
- Our company has had some issues with Workforce Management missing some key areas that we need for day to day operations.
It's not perfect, but ultimately, it's perfect for us!
- Full integration
- Configurable
- Ease of use
- Easier reporting
- More customizations
- Full integration with mobile app
The logo is a smiley face for a reason!
- Benefits - It tracks arrears, something that a lot of software does not do well.
- Recruiting - Very robust platform that links with popular recruiting websites easily.
- Vendor interfaces - We have files that run automatically to keep participant data updated in regard to benefits and 401k.
- Implementation - It's not a bad thing, just be prepared for a grueling process.
UKG Pro is the way to go!
- Employee File Storage and Compliance
- Recruiting & Onboarding
- Time Management
- Process Automation
- Open Enrollment
- File Feeds
- EEOC Reports
- W2 Generating
- State Compliance Forms
- BI Reports could be more user friendly to build from scratch.
- Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
- UKG Case Management Notifications are not always sent out to users.
- Past OE Sessions need a closed button and should be able to make changes once closed.
Business Enterprise Support
- Payroll
- Recruiting
- Ease of use
- Advanced reporting
UKG Pro will change the way you work!
- Reporting--BI
- Dashboards--BI
- Approval process for workflows is fully customizable
- Easy to use
- Great customer success portal--can enter a case or search existing knowledge resources
- Time management system needs improvement--clunky, UI is older looking
- More processes need to be date driven--job title changes or supervisor changes apply right away even if they are future dated; only salary changes are truly date driven
A Memoir: My 15-Year Relationship with UKG Pro
- Customer Support is outstanding!
- Availability of documentation and online training.
- Great products - easy to implement and use.
- Ongoing and timely communication.
- The ability to import changes to the set-up tables.
- The ability to "hide" old org levels and job codes.
- The ability to import (and even export) employee photos.
Highly Recommend UltiPro
- Self-service. Their customer portal is extremely easy to use and provides an immense amount of training materials. I had zero experience with UltiPro when I first started my role and was able to utilize all of the materials on their website to become our company's SME.
- The user interface is unmatched. A person can jump right in even if they've never used it and start producing results.
- They provide great customer service. It's easy to submit cases and they follow up with you within 24 hours almost every time. We can also reach out to anyone on our support team and get help almost immediately.
- We'd like it if some basic features were more customizable without requiring an added cost or issues with new releases. For example, the items that show up on a confirmation page after a life event or open enrollment; if a benefit requires an expression, the cost does not calculate and appear.
We would choose Ultipro again and again
- UltiPro provides the best customer service of any vendor I have done business with. They have a rapid response phone line for issues during our payroll processing which is extremely helpful during that time crunch.
- UltiPro offers lots of free training classes for all of their products. Many of them are virtual so very convenient for us.
- Ultipro has a convention annually that allows you to take additional classes, in addition to networking with lots of other customers that use their products.
- I honestly do not have any areas that come to mind. When there are things that need improvement, they have a place to submit change requests that other customers can vote on to get them implemented.
UltiPro - the Ultimate experience!
UltiPro has enabled us to automate journal entries, develop monitoring reports to better manage our business, and provide a better user experience for our employees (combining several systems into one stop shop). We will be implementing the Recruiting portion as well, which will continue to help our internal staff processes, as well as reduce repetitive actions from potential Reeb employees.
- Direct Deposit is user friendly and automates a previously manual process.
- IBM Cognos Reporting provides various standard reports, as well as the ability to customize and create dashboards to enable better management of HR and Payroll processes.
- UltiPro provides a singular location for employees to access and manage their information, including HR, Benefits and Payroll.
- UltiPro training on IBM Cognos Analytics could be more robust, but we joined at a time when they had just completed their implementation. Additional training modules have been added which should assist with this process is the future.
- UltiPro Live Training sessions could be provided more frequently. We had a short implementation period and found it challenging to attend the Live training sessions, which in my opinion were more beneficial than the recorded sessions (they are good, just found the Live sessions to be better).
The last software your company will ever need!
- Great customer service. Their employees have the patience of saints!
- Webinars/online support- if you need to review anything, you can go onto UltiPro web site and find it. They have step by step directions on how to do anything. They send information about upcoming Webinars that are every knowledgeable.
- Ulti always seems to know what's going on. If there have been changes to local taxes, compliance issues, state regulations on leave time, etc., they seem to know and have a plan to put into place.
- Report writing could always be made easier to use.
- Have the ability to archive somethings in employees records. For example, deductions that are no only in use.
- Their electronic benefits. As a benefits manager, I know this is an area that can use work in any system.