Customer Relationship Management (CRM) Software - Reviews

Overall Rating

Reviewer's Company Size



Last Updated




Job Type


Reviews (1-25 of 1,758)

Jose Quintero | TrustRadius Reviewer
January 23, 2020

Reach out to your external customers via social media the easy way

Score 8 out of 10
Vetted Review
Review Source

Freshdesk is a very flexible platform for customer relationship, very well suited for sharing and gathering information with our external customers via different common channels such as forums, chats, and the social media. We receive (or convert from channels) tickets from our customers, route and n…

Jennifer Hess | TrustRadius Reviewer
January 16, 2020

Freshdesk for team efficiency!

Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be assigned directly to them and they can communicate directly with the client for resolution. Freshdesk streamlines team communication and allows for expedient resolution…

Bil Thompson | TrustRadius Reviewer
March 18, 2020

Insight into Insightly

Score 9 out of 10
Vetted Review
Verified User
Review Source

Insightly helps us know where we are currently and more importantly what to do next and when. It's fairly intuitive and seems to function well for this.

Jeremy Grant | TrustRadius Reviewer
February 26, 2020

Insight into Insightly!

Score 7 out of 10
Vetted Review
Verified User
Review Source

We're using Insightly primarily for our sales team as a basic CRM system, tracking organisations, contacts, opportunities and in the future, projects.