Customer Relationship Management (CRM) Software - Reviews

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Reviews (1-25 of 1,500)

Charles Kirkland profile photo
May 10, 2019

"Ontraport review from someone who has used it for 5 years."

Score 10 out of 10
Vetted Review
Verified User
Review Source

Ontraport is our all in one system that is the brain of the business. Sales, marketing, and accounting use it for different reasons. Ontraport takes the pain out of having to have multiple places to pull in data from. We use the dashboard to see where we are at every day. Instead of trying to mak...

    Ross Keating profile photo
    March 29, 2019

    Review: "Nimble, The Smart CRM, saves me time every day!"

    Score 10 out of 10
    Vetted Review
    Reseller
    Review Source

    Nimble is my most used app outside of Word and Excel, and it saves me at least 30-60 minutes a day. Why? Because when I am in my office and not doing follow-up from client meetings, I am still somehow connecting with people. … For me, it solves the problem of where to find out about people...

      Ryan Roch, CSM profile photo
      March 13, 2019

      User Review: "HubSpot CRM For Agencies"

      Score 8 out of 10
      Vetted Review
      Verified User
      Review Source

      As an organization focused on targeting and prospecting into executives within Internet Retailer Top 500 companies, Hubspot was positioned as a tool to enable a more robust method of managing our intake and acquisition pipeline, helping us to incorporate up-to-date reporting and dashboarding to v...

        Alexander Cooper profile photo
        March 02, 2019

        Microsoft Dynamics 365 Review: "Are AI and Outlook Integration your Primary Concerns? Here's the Product for you!"

        Score 7 out of 10
        Vetted Review
        Verified User
        Review Source

        Microsoft Dynamics 365 is well suited when you already have existing Microsoft products ready to be integrated, and skilled Javascript developers to aid in the customization. Microsoft's different levels of Dynamics 365 make it appealing to different sized clients. The ability to manage sales, HR...

          Christopher Power profile photo
          February 27, 2019

          Review: "Using amoCRM for Students to track sales"

          Score 9 out of 10
          Vetted Review
          Verified User
          Review Source

          Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chat...

            Andrew McClean profile photo
            February 15, 2019

            User Review: "Zoho CRM - Is it for you?!"

            Score 8 out of 10
            Vetted Review
            Verified User
            Review Source

            Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting o...

              Gary Fiore profile photo
              May 21, 2019

              Bullhorn CRM Review: "Bullhorn- Potential is there"

              Score 7 out of 10
              Vetted Review
              Verified User
              Review Source

              I would test out multiple ATS and see which work best for you. If you are comfortable using Gmail as your email platform, than Bullhorn is most likely your best option. Bullhorn makes it really easy to parse in new candidates and client information, all without tedious external options.

                Victor Vũ profile photo
                May 14, 2019

                Freshdesk Review: "The best tool for Services Helpdesk"

                Score 10 out of 10
                Vetted Review
                Verified User
                Review Source

                We are using from the end of 2018 when we find some solutions for Ticket Helpdesk, Devices Management and License Management. This system provides support to all employees to register their ticket, propose their equipment and for IT Department to manage. Almost all IT at the company have some ser...

                  Rachael Ossovicki profile photo
                  May 13, 2019

                  Review: "Freshdesk is great for managing tons of requests!"

                  Score 9 out of 10
                  Vetted Review
                  Verified User
                  Review Source

                  Freshdesk is a great product for bigger companies, who have departments getting a lot of requests. It's an easier way to filter requests so all team members have equal workloads. It also offers transparency into tasks and the department. It is not good for project management. So, if a request has...

                    Fedor Paretsky profile photo
                    January 16, 2019

                    HubSpot CRM Review: "A great CRM - Awesome introduction to the HubSpot ecosystem for companies"

                    Score 8 out of 10
                    Vetted Review
                    Verified User
                    Review Source

                    We use HubSpot's CRM for most of our task management, leads, and marketing tracking in our marketing workflow. HubSpot lets us track our blog and website marketing, create templates/follow-ups for sales, and track all of our leads by stage. It also helps to integrate many of the other HubSpot too...

                      Johnathan Speakman profile photo
                      January 11, 2019

                      Infusionsoft by Keap Review: "Great for small businesses!"

                      Score 9 out of 10
                      Vetted Review
                      Verified User
                      Review Source

                      We are using Infusionsoft strictly for Marketing. Our other departments are using other technology, which makes it a little more difficult to use. It helps us to solve many problems, though, at an affordable price. With it we can create web forms, do email marketing, implement automation, set up ...

                        Josh Summerhays profile photo
                        January 09, 2019

                        HubSpot CRM Review: "We're all spoiled to have a free CRM like Hubspot"

                        Score 9 out of 10
                        Vetted Review
                        Verified User
                        Review Source

                        We use Hubspot CRM across our company for managing the entire spectrum of our contacts (leads, clients, and our certified coaches). Presently, we sync Hubspot CRM with another marketing automation tool to deploy email nurture campaigns and the email components of our programs for clients, but we ...

                          Jennifer Hess profile photo
                          January 08, 2019

                          User Review: "Freshdesk for team efficiency!"

                          Score 10 out of 10
                          Vetted Review
                          Verified User
                          Review Source

                          We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be assigned directly to them and they can communicate directly with the client for resolution. Freshdesk streamlines team communication and allows for expedient resolut...

                            Shalini Gandhi profile photo
                            April 26, 2019

                            "Jobscience pros and cons review"

                            Score 10 out of 10
                            Vetted Review
                            Verified User
                            Review Source

                            Although Jobscience has features that could use more work, it is well suited for many scenarios, and I would definitely recommend it to my colleagues. The biggest benefit that I see with Jobscience is that, regardless of your job function, you are able to tailor the features within Jobscience, wh...

                              Elizabeth Rodriguez profile photo
                              April 25, 2019

                              User Review: "Jobscience- Yay and Nay"

                              Score 8 out of 10
                              Vetted Review
                              Verified User
                              Review Source

                              It is used as our primary software for our database of candidates and clients. It is used company-wide. It allows us to have a centralized location where we all can access all of the same information.

                                Ellen Evans profile photo
                                April 25, 2019

                                Review: "Vtiger will continue to be used at our company, even with Syndigo Onboarding"

                                Score 7 out of 10
                                Vetted Review
                                Verified User
                                Review Source

                                VTiger is used for our company's CRM. I use Vtiger to pull product data and to match up product groups across the organization. I also input the keywords for other teams to use when setting up the products for retail. It's the piece of collaborative software that holds all of our true, this-is-it...

                                  Kelly Wasden profile photo
                                  April 17, 2019

                                  Review: "SugarCRM -- The little CRM that... Couldn't."

                                  Score 4 out of 10
                                  Vetted Review
                                  Verified User
                                  Review Source

                                  We are currently using SugarCRM in its most basic form, for sales account management, and have recently started using it more for post sales and customer support. We track lead flow and where they were generated, reports for some mild forecasting, as well as all lifecycles of the sales process. W...

                                    Kelly Wasden profile photo
                                    April 11, 2019

                                    Review: "Copper CRM: The real diamond in the rough that aims to destroy an old school giant"

                                    Score 9 out of 10
                                    Vetted Review
                                    Verified User
                                    Review Source

                                    Copper is INCREDIBLE for small organizations that I have found. I can't speak for the enterprise, unfortunately. Companies that are pulling their hair out trying to get sales reps to FILL in information is a key selling point here, at least for us. Using Google's Suite e.g. Gmail made switching t...

                                      Rajat Sharma profile photo
                                      April 11, 2019

                                      Review: "Agile CRM: One stop solution for all your needs"

                                      Score 9 out of 10
                                      Vetted Review
                                      Verified User
                                      Review Source

                                      It meets the requirements of the customer relationship management system as it has the advantages below over other systems. It's easy to use and navigate. It's easy to setup. It has easy admin navigation for better prospects. The quality of support is immensely appreciated as the support team pro...

                                        Chris Kirksey profile photo
                                        April 10, 2019

                                        Copper Review: "Incredibly awesome CRM with incredibly awesome support, all at the perfect price"

                                        Score 10 out of 10
                                        Vetted Review
                                        Verified User
                                        Review Source

                                        We use Copper daily. Our whole organization uses it as a detailed client contact book, as well as to keep track of new prospects (the last time we called or emailed them). It's awesome because it really helps us know when to get in contact with someone via automated reminders that were set up in ...

                                          Andrew Bank profile photo
                                          April 10, 2019

                                          Review: "Nutshell: one of the best CRMs available"

                                          Score 10 out of 10
                                          Vetted Review
                                          Verified User
                                          Review Source

                                          Great for small to medium-sized teams, without having to manage the system and always mess with it (like Salesforce). I really can't think of any reason why *not* to use Nutshell other than having a very large team with many territories and sales restrictions. Implementations like that are doable...

                                            Naveen Gabrani profile photo
                                            December 15, 2018

                                            Review: "Freshdesk: a leading solution for service desk management for small business"

                                            Score 9 out of 10
                                            Vetted Review
                                            Verified User
                                            Review Source

                                            Highly recommended for small and medium businesses looking for a service desk solution. Easy to set up and fairly powerful. The user interface is easy to use making it simple for new users to become productive. Scenario Automator is good at taking a defined set of action for certain types of tick...