Customer Relationship Management (CRM) Software - Reviews

Overall Rating

Reviewer's Company Size

Vendor

Product

Last Updated

Industry

Department

Experience

Job Type

Role

Reviews (1-25 of 1,720)

Jose Quintero | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source

Freshdesk is a very flexible platform for customer relationship, very well suited for sharing and gathering information with our external customers via different common channels such as forums, chats, and the social media. We receive (or convert from channels) tickets from our customers, route an...

Jennifer Hess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Freshdesk to aggregate support requests from clients. I've added several key members of my team as Agents, so tickets can be assigned directly to them and they can communicate directly with the client for resolution. Freshdesk streamlines team communication and allows for expedient resolut...

Ignacio Cruz | TrustRadius Reviewer
January 22, 2020

Great outbound sales CRM

Score 9 out of 10
Vetted Review
Verified User
Review Source

As an organization we use Freshsales CRM for our outbound and inbound sales. We actually use the blossom plan. We have a business that depends on prospecting for new leads and this platform is perfect for that. It let's you create sales campaigns for prospecting with different stages and actions ...

Nicholas De Salvo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Insightly to manage tasks and projects, keep track of opportunities, and store information about clients. It helps us establish workflows for clients from acquisition through delivery. It's used by our whole organization.

Adam Montgomery | TrustRadius Reviewer
September 21, 2019

Zoho CRM has it all!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Zoho CRM is a great CRM for organizations of all sizes. It's best used as a tool to organize and communicate with clients and prospective clients. Our sales staff uses it on a daily basis to continuously keep notes on their communication with clients during the sales process.