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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.3
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2143)

Attribute Ratings

Reviews

(1-25 of 181)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
We used HubSpot Marketing Hub for email marketing, Web forms, Workflows and centralized Contact Management. It was our centralized Hub for Marketing data. We used it across the department, for everybody from writers to Designers to Email creators to Analysts to Managers. We connected the platform to our Salesforce CRM system.
  • Centralized contact management
  • Ease of use
  • Email creative
  • Landing page management
  • Contact quantity management
  • User guardrails
  • Account management
If you have a good amount of users who have some skill with HTML and who have used some sort of Marketing automation before, it's a good fit. And even people who have never used a Marketing automation platform before will probably be able to pick it up with minimal training. If you have a high data flow system with hundreds of millions of records you may not see it as a good fit.
Catalina GARDESCU, CMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a daily user of HubSpot Marketing Hub, and I have to confess I was really reticent to using it the very first time I was introduced to it. I am using it daily to receive leads to our school, to communicate with our customers, to keep track of responses, tasks, and documents. It is very well organized and reliable, and it helps me be very organized in my work. I use templates to communicate, and they make my work so much easier.
  • Tracking communication
  • Templates
  • Organizing the day's work
  • Reliability of data
  • Offering details about which campaigns worked and provided leads
  • Setting up deals (maybe just hard for me)
  • Sharing templates with others
  • Setting up dashboards
As I said previously, I was not a fan at the beginning because, like everyone, I don't take change so well. Once I started following leads through HubSpot Marketing Hub, I integrated it with my email and created templates for what I needed, I started to see the positives immediately. My time working was better spent as I eliminated time put in routine tasks. I was able to track all communication in HubSpot Marketing Hub, we created systems in the office assigning tasks to one another and, through HubSpot Marketing Hub, our leads were able to book meetings in my calendar automatically.

To be honest, if you are in sales and marketing, I cannot think of scenarios where HubSpot Marketing Hub cannot help. All I would like to say is, when using templates, pay attention to where you send them - you may need some personalization. I would encourage the management of HubSpot Marketing Hub to create short tutorials for beginners like me who need to configure and start using various features: setting up deals, templates, and dashboards.
Score 7 out of 10
Vetted Review
Verified User
We use HubSpot to email our Members and prospects and report on email performance. We also store some Member/prospect information for segmentation and personalization purposes. We integrate with some vendors through HubSpot so we can ingest information from them and email users accord to the vendor's recommendation depending on the situation (reactivation and re-engagement especially).
  • Easy to use
  • Contact details on Members
  • Email scheduling
  • Reporting
  • Building emails from HTML
  • Personalization for more than 2 segments
  • No SMS
Basic email creation through a template or simple image upload or template edits is fairly easy. Personalizing the content of an email for 2 segments is complex, for more than 2 segments, it is impossible. Basic reporting on email metrics (open and click rates, unsubscribed, etc.) is fine but more in-depth reporting functionalities are lacking. It is difficult to compare campaigns or get reporting for all campaigns sent during a specific timeframe.
Joe Kevens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot as our primary platform for Marketing and integrate with Salesforce CRM, which is the primary platform for our Sales and Business Development teams. Our Marketing team uses HubSpot for emails, workflows, ads, lead management, scoring, nurturing, and some reporting. Our Customer Success team also uses it for one-to-many emails.
  • All-in-one software - the main thing HubSpot does well is the breadth of functionality.
  • Easy of use - personally, I find it more intuitive than Marketo, which is the other MAP that I know well.
  • Ads - I like that we can drill down on ads by channel, ad group, campaign, and even create and see performance data at each level.
  • ABM - HubSpot was built for inbound marketing, which is lead-centric. There is now ABM functionality, but it's less developed than other parts of the platform.
  • CMS - I found their page builder relatively difficult to use. I would recommend using a landing page builder like unbounce as a complement to HubSpot.
  • Reporting - I've run into more limitations with HubSpot report building than I have in Salesforce.
My experience with HubSpot Marketing Hub is as a power user that is tasked with growing B2B SaaS companies, ranging in size from 15 employees up to 215 employees. More specifically, my experience with HubSpot is leveraging it for all things demand generation.
Score 9 out of 10
Vetted Review
Verified User
I recommend any marketer to USE Hubspot. We initially used a free version of Hubspot where we used to store contacts. Later we came to know there is a lot to explore in the free version where we can Sync the emails, send emails, we have templates and many. So opted for a professional version where we can also get the analytics of the campigns we run. We run any campaigns through this and the delivery rate of the emails is impossibly high!
  • Run email campaigns with high delivery rate
  • Lead managing
  • Best customer service
  • Helps in lead conversion
  • SEO, Blogs and social media availability
  • Mobile app can be improved a lot.
  • Bit pricy.
Hubspot suits well for any organization. It helps you managing contacts, sending emails, Run campaigns, it shows you reports how your campaign ran, Sometimes it also helps you giving the contact number once you add the email address, Literally it also has stages where you can change it accordingly when the deal moves.
Chris Gomez, SPHR | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our sales and marketing teams use Hubspot Marketing [Hub] exclusively in order to create campaigns, send emails to customers and prospects, and create automated sequences. It's helpful to have all of our content and data in one place that is easily accessible. We've also recently transitioned our website to Hubspot and we're just now seeing the benefits of being able to create quick landing pages and utilize A/B testing.
  • A/B testing has been really effective for our landing pages and emails.
  • Adding our website to Hubspot has made it easier to make fast changes and get quality data and insights.
  • Emails are easy to create and share between teams to get feedback and collaborate on.
  • While Hubspot has added some collaborative tools, I think this could improve. I'd like to see more options to comment on emails and ways of being able to share out changes as well as approval channels.
  • The ability to update ads via the calendar is pretty cumbersome. There's no good way to bulk edit or update. You have go into each one individually.
  • Real time edits would be nice. If you have multiple people working on the same thing, you'll get kicked out and your changes might not be saved.
I think Hubspot marketing is great for teams who need a little help getting started. There are plenty of out-of-the-box templates and things to choose from. There are also great testing solutions to help discover what's working and what's not. However, teams looking for more collaboration and tools to interact in real-time, I'm not sure it's the best.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot to nurture and track inbound leads and then push them to the sales team. The landing page tracking allows us to flawlessly track every campaign. We also appreciate the use of email and newsletter facilitation based on automated campaigns using workflows. We also use the dash boarding tools and they help automate reporting.
  • Workflows
  • Landing page Creation
  • Campaign tracking
  • Better integration with Salesforce
  • Easier template editing
  • Easier access to custom fonts
If a company is looking to automate lead capturing and nurturing, this is the right tool. It’s easy to make custom workflows based on a variety of conditions to filter leads and assign them to a campaign. The contacts section allows to see the history of their interaction with your website and open rates from the emails you sent.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used by the whole marketing department and all other marketing departments worldwide.
  • Landing page creation.
  • A/B testing.
  • Analytics.
  • Content segmentation.
  • Not enough reporting.
  • scoring system is very basic.
  • Analytics are not good enough.
For organizations with small marketing teams this is the best product in the market. For big organizations that are looking for more flexible systems, HubSpot is less ideal.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot [Marketing Hub] across the whole org. Primarily in marketing, of course, but we use it to enable Sales as well. Using the drip/nurture campaigns and the ability to add right from the CRM. Additionally, we have our whole website built through HubSpot [Marketing Hub]...it really helps keep the analytics under one accessible roof. Not everyone grasps Google Analytics and HubSpot [Marketing Hub] has made that information more digestible for the greater teams.
  • Landing Pages
  • Nurture/Drip
  • Sales Enablement
  • Grid system for web design
  • Customizable reporting could use some work
  • Email development is more hand held than customized
I believe [HubSpot Marketing Hub is] applicable just about anywhere. As far as Marketing Automation Solutions go, HubSpot [Marketing Hub] is up there at the top! It's very well suited to mass-emails, but a little more limited in a one-to-one sense. One of the best parts may be the dashboard and UI/UX...it's very easy to comprehend and even on-board new team members. Much better than some others out there.
Adam Gould | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot Marketing Hub is currently used in supplement to two other CRMs we use, to help with our ABM campaigns for the sales department/sdr team.
  • Integrations
  • UI loading times are fast
  • Easy access to support
  • Ease of use
  • No current cons
[HubSpot Marketing Hub is] less suited for ground-level startups/solo entrepreneurs as the basic license limitations are a bit tight. Better suited for anything above that, though.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Marketing Hub is typically only used by our Marketing & Communications department, but some other employees from separate departments and divisions also make use of it, particularly the lists tool. It addresses the business problems of managing contact and company information in a clean, accurate, and accessible way while also connecting said data to marketing emails.
  • The overall user interface is great, very easy to learn and navigate.
  • The email builder is pretty intuitive, and even the default templates look nice.
  • Like anything with HubSpot, it gets updates pretty frequently to enhance the features and experience.
  • The forms feature doesn't really have a good "preview", and instead just gives you the real link. Sadly this means test submissions result in real data that needs to be cleaned up later.
HubSpot Marketing Hub is best suited for companies that have a lot of contact and company data, and want to make use of that in terms of email communications, and connecting said contact data to activity on form submissions, blog webpages, etc. It may be less appropriate if the company is on the smaller side, and doesn't necessarily make use of blogs, web forms, and the like.
Jenny Schell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At RJ Hedges we use HubSpot primarily for marketing and managing our webpage. HubSpot provides us with all the tools we need to make tracking our customers easy. HubSpot also provides us with what I need to make changes to our website quickly and easily.
  • HubSpot makes managing my website really easy. I don't have a lot of experience with maintaining webpages and I don't understand computer code, so using HubSpots program is so easy because I don't need to have the website background one might think they need because they provide you everything so any normal person can do it.
  • Tracking potential customers is so easy. I love how HubSpot keeps track of when and were a lead was on your website. It helps me know where we are in the sales process.
  • I really like how easy it is to use HubSpot's email. I send out emails a lot, and it nice to be able to use a program that is so user friendly.
  • I can't think of anything at this time. HubSpot is always making improvements to their programs which is awesome from an end users viewpoint.
I have recommend HubSpot to a number of people. I have had nothing but a pleasant experience with working with HubSpot since 2010. Their program has made my job at RJ Hedges easier and more enjoyable.
Josh Singer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Hubspot account teams & consultants are top notch - they take the time to train you on the software and ensure that you are sent off in the right direction before getting into the software too deep
  • Hubspot has a whole ton of features and a lot of fun bells and whistles - AND it is user friendly! Some of my favorite features are the page performance feature (breakdown of individual pages within your site and their search engine friendliness), tracking URL builder (it can be tough to follow multiple campaigns and sources, the tracking URL builder really helps!) and finally, the social monitoring tool (it's like hootsuite for your lead database!). Beginner's and experts can make use of the software and many of its features
  • Hubspot's technical support team made it very quick and easy to get us set up - and if we ran into a problem, we found their support to be helpful and quick.
  • I would advise Hubspot offering higher quality templates for landing pages. Without some basic programming, the templates provided are a little bit behind in design "fanciness" as compared to some I have seen.
It is important for a colleague to understand WHY they are purchasing this product. They need to make sure that they intend to use it for its purpose - if you're just going to continue your old school way of marketing (banner ads, direct mail), Hubspot is not for you. But if you're willing to invest the time in trying a new way of attracting customers, Hubspot software and staff will hold your hand and send you in the right direction.
Meredith Mackay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by my organization in many capacities. We used it to track contact information, we use it for any interactions we have with prospects and/or clients. We use it to track sales pipeline. Leadership uses it to track our pipeline and growth revenue. We use it for reminders and for follow up tasks. We use it to store documents we have sent to the prospect and/or client. It helps streamline the sales process in its entirety.
  • It does a great job tracking email opens and/or clicks.
  • It does a great job organizing/filtering all contacts so you can quickly view anyone in a specific area or state or even by a technology.
  • It can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first.
  • It could do a better job with layout.
HubSpot is well suited for many scenarios but the most prominent one in my role is following up with clients and/or prospects. It really helps me keep track of last interactions which includes notes, emails, calls, and meetings. Being able to see previous contact with a person helps me know where I have left off and also how I need to follow up. This is crucial for sales people since it is very difficult to remember all interactions and communications on your own.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use HubSpot in both the sales and marketing departments, for lead acquisition (awareness-acquisition). We use the website, the CRM and the market automation tools. We recently started using the emails more and restarted using the blog for inbound lead generation, and I've been struggling with metrics as a whole.
  • Complete solution
  • Easy to use
  • Great customer support
  • Price
  • Bot filtering and analytics in general
  • Email marketing features
HubSpot is great for companies that rely a lot on inbound marketing to generate leads, for companies that need a good integration between market and sales, and for web designers who know how to code with HubSpot. It's also a good tool for someone who wants to do basic management, but you'll still need a lot of other tools for complete tracking and better results.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for email campaigns, events, landing/registration pages, calendars, newsletters, blogs, and social media. We send a monthly newsletter, and have a weekly blog that goes out to our subscribers. We also use it for marketing lists and all of our corporate communications regarding events we hold, whether it be professional or social.
  • Email and email templates.
  • Marketing lists.
  • Price is a bit high.
Hubspot is great as a marketing automation tool used for email contact marketing. We use it for monthly and weekly blasts to our subscribers and also use it a lot when we're trying to drive attendance to an event that we are hosting, whether it be a luncheon or a golf outing.
Erin Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company is using HubSpot as the main tool for managing leads, deals and customer information. I find the HubSpot tools for landing pages, blogs, CTAs and forms very intuitive and easy to use. I went through the certification programs and they really helped me understand the methods of modern-day marketing and how to use automation tools efficiently. The reporting tools really let us see if what we're doing is putting us on the path to success or where we might want to adjust our messaging or CTAs. In the past, I found that HubSpot ties pretty seamlessly to Salesforce and it's easy to update and make changes as necessary.
  • Hubspot tech support is knowledgeable and quick to respond and will stay with you until the issue is resolved.
  • Hubspot keeps the technology up to date with current web and marketing trends.
  • HubSpot offers a lot of online help resources including training to help you learn.
  • Hubspot to Stripe Integration could be improved without a lot of extra programming
  • Creating workflows can get tricky and confusing.
Hubspot has created a one stop place for the marketing department to create and manage communications that feeds information directly into Salesforce. It's easy to setup and manage and I think anyone in marketing at any skill level can pick this tool up and use it efficiently in a small amount of time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When we started using HubSpot, we implemented it only for one department (Marketing). Later on, we realized how useful the whole platform is. Currently, marketing, development, and the sales teams are on HubSpot. We chose it to address the following problems.
  • The marketing team was generating the leads, but what was happening with those leads was not tracked. And, if it was, it was done across multiple Excel sheets.
  • Email marketing was spread across different platforms.
  • We never thought about going bigger on landing pages.
  • Content marketing was a problem.
We needed a proper system in place and HubSpot provided us that platform to bring our team, ideas, and content in the same place.
  • Email marketing: With HubSpot, we were able to create sequences & workflow which made life easy.
  • Lead Qualification: Proper leads go to corresponding funnel.
  • Landing Pages: We want to show different things to users and don't want to spend time creating web-pages.
  • Price: They need to work a bit on their pricing model.
  • Third-Party Agency/Implementation Partners: They need to review their agency partner and take proper feedback about them as we faced huge problems with the partner we worked with.
HubSpot is a perfect platform for users who are planning to scale their marketing spends and sales efficiency. It's easy to use and as a marketer, you can plan a lot of things and learn new things on the go.
Deepak narsaria | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot to manage my work and team. It has various automation tools, and I like it personally. All I can say is that its an all in one tool where we can do our work easy like pop up for inbound marketing. From where it stores the data of the user, and it is very cost-effective, and nowadays, all companies are using it. The whole organization uses it. It solves inbound and outbound marketing problems. So I am delighted with the HubSpot.
  • HubSpot allows a very high ROI, as its focus is to automate and process what matters and grow the sales funnel.
  • For Inbound marketing, HubSpot quickly understands customer behavior and interest and converts free to paid members.
  • It has an excellent email automation system, which helps us to collect data from the visitors and pitch them regularly.
  • Once we achieve the results, The price of the HubSpot goes up, so they have to look after retaining customers.
  • It's not suitable for big companies which deal in B2C and B2B. It has an extensive database, and I feel that HubSpot is not suitable.
  • For a new user, it's difficult to understand the interface of the HubSpot and its automation are complicated.
HubSpot is well suited in the conversions and for a better return on investment. It has created well they understand the behavior of the customer in every path and convert them from free to paid. The service is also excellent; it is the only reason so many people prefer HubSpot. In pricing, I think it is less appropriate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot was used by both our marketing and sales teams. Our main uses for the program included: import leads that we received from events, import leads coming in from our website, create blog posts, add content to our website, and add additional lead information into our CRM (Salesforce).
  • The blog was very easy to use.
  • Easy to add additional lead information.
  • Integrations with other platforms.
  • Issues with list imports not importing fully.
  • Down time.
HubSpot is great for events where you may need to create a landing page with a form to collect information, send follow up emails, and then import these leads into your CRM for additional outreach/follow up. HubSpot is also great for creating a blog when you may not have the additional resources internally to do so.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by our clients' marketing department for marketing campaigns, inbound marketing, and marketing automation. HubSpot allows marketing teams to be more efficient and productive with fewer resources by centralizing demand generation and lead generation activities. HubSpot is also integrated into CRMs to streamline lead routing for sales followup.
  • An all-in-one platform to achieve marketing results.
  • Easy to use and intuitive with vast support and resources available.
  • The constantly evolving product roadmap, great to see new features being added, increasing value.
  • Included CRM is basic but does not compare with leading CRM platforms.
  • Costly to implement and upskill staff and adapt operations to use it effectively.
Great for inbound marketing and companies that are beginning to invest in marketing activities. It provides a comprehensive solution with a lot of resources and support to get up and running. It may be less appropriate for larger, enterprise organizations that need more complex or robust solutions beyond the out-of-the-box feature set of HubSpot.
Adam Lumley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our marketing department uses HubSpot for all of our client based emails and for lead generation. They provide automatic client communications, lead intelligence, competitive analysis, analytics, automated reporting, and much more.
  • Onboarding with them was an extremely efficient process.
  • They organized the entire process and held our hand along the entire journey.
  • The automation workflows have saved us countless hours over the last year and a half.
  • There was a bit of a learning curve with some of the automation workflows with regards to making them work for us but that is no fault of theirs.
  • Their customer support has been exceptional at ensuring we get things figured out in a timely manner.
  • Their social media posting tools do not allow for target audience selection, but other than that they do what they are designed for.
  • We have found that our own rules for lead scoring are more beneficial than their predictive lead scoring models.
  • The time it takes to sync leads with our CRM can at times take up to 15 minutes.
  • It would be great if this window was shortened.
The possibilities with Hubspot are extremely vast. Hubspot is very well suited for organizations who communicate with clients via email. The tools provided for lead nurturing are very helpful and effective. Hubspot is very well suited for medium to large businesses with a marketing department. Their full suite of tools may not be fully utilized by small businesses, but their CRM is free and would be a helpful tool to help them grow.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hubspot was used to track marketing engagement across the marketing, sales, and business development teams. This helped us generate warm leads and identify prime times to engage users, as well as identify new contacts within organizations.
  • Easy to use views and filters
  • Clear distinctions between views and submissions on pages
  • Easy to understand prospect profile pages
  • Often the integration between Salesforce and HubSpot was not smooth
  • Sometimes updates to prospect information were not saved so contact info would be out of date
  • email alerts didn't always work
Was extremely helpful for generating warm leads (vs cold leads) for our business development team. Helpful for us to identify opportunities for expansion based on new content downloads from our website about different products.
September 10, 2019

HubSpot is great!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot for our Sales and Customer teams. We use it for everything from managing our leads that we generate, through upgrades/renewals/cross-sells with our current clients. It helps us keep a central place for all client data from the moment they convert through purchasing our product. We can all communicate and track tasks in one place and it's very helpful when you have four teams attempting to access this data.
  • Workflows for tasks and automated emails when necessary
  • Custom fields
  • Form building for paid landing pages
  • Extending the amount of emails in an automated sequence
  • Parity across multiple HubSpot instances
  • Lists process quicker
HubSpot is well suited for small to medium sized businesses looking to ramp up their CRM experience. It is not as robust as say Salesforce, but if you know how to use HubSpot, it gives you exactly what you need. Reports are great, workflows are extensive, and there are an endless amount of fields to choose from, or you can create your own.
Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used as our sole CRM for both Marketing and Sales. We have actually created two distinct pipelines for each area (Marketing vs Sales). This way, we can use HubSpot for accurate prospecting and activity tracking for the process of qualifying leads. Once we have enough to qualify from a marketing standpoint, HubSpot provides us with gates of entry to move that account into a Sales Qualified stage.
  • Pipeline qualification
  • Activity logs
  • Contact filtering
  • Deal stage progression
  • Mass emailing
  • Click-to-call
  • Cadence action notifications
HubSpot is extremely well suited for organizations who are trying to keep the process of customer interactions clean and organized. By utilizing the gating feature, we can control when an account moves into next stages by requiring certain parameters are being met. Reps can no longer move unqualified (as specified by the org) into advanced stages without meeting the criteria. This helps with forecasting and close rates for the business.
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