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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.3
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2143)

Attribute Ratings

Reviews

(376-400 of 654)
Companies can't remove reviews or game the system. Here's why
Stephanie Benson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
ClearanceJobs uses HubSpot to manage all B2C email communications. It is just being used by our marketing department.

It allows us to have better oversight of our email program, which can be challenging with more than one person in our company emailing our database. It lets us better manage the number of touches each of our customers get, and speak to those customers based on their current status with our site.
  • The platform itself is very easy to use - once you spend some time with it. It definitely requires time. It's not a platform you can watch a webinar on, and jump right in to use it. However, the training, tutorials, blog and customer support is exceptional. And the ease of getting email campaigns out the door makes it worth your time.
  • The email module includes everything you would need in an email - call-to-action buttons, landing pages, a/b campaigns, various email templates to choose from. I love their email platform. And, the really cool thing is, you can see what your email will look like on multiple devices and operating systems. And it's all very easy. Plus, the platform looks at every email campaign you do, and provides feedback on the best day of the week to send, the best time to send, and tips for improving the performance of your email.
  • The campaigns feature lets you set up a campaign, track the response and/or success, and make adjustments for improvement on the fly.
  • I really have to commend them on their customer support. Between their Help Desk and my account rep, I feel like I have constant support with this platform. And they have tons of training available at any given time - step by step lists of what to do to get your marketing program off the ground.
  • Some of the reporting doesn't add up. There are a few different ways you can measure campaigns, but they don't always report the same outcome.
  • I've been frustrated with our API. I'm still not sure if the issue is on our end or HubSpot's end. But it has been a constant source of frustration, getting current information from our system to HubSpot's platform.
I can only speak to the email portion of HubSpot. I've been extremely satisfied with the email platform. I wish that I had more time to explore other features of HubSpot, as I am sure we under utilize it. But, I definitely feel like we get our money's worth, just with the email feature.
Jeffrey Zinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Landing pages are much more meaningful with the progressive profiling capability. Progressive profiling allows you to control which questions appear on a form based on what you already know about a lead. This helps to keep forms short and easy to complete and prevents you from asking a prospect the same question more than once.
  • It is much more efficient using the contact list tools to understand, immediately, the road a prospect has traveled in their journey on our site.
  • Less well than what? Hubspot isn't a magic bullet. Tools and services such as Google Analytics are still important... but if one has made the decision to transition one's marketing approach to inbound from outbound/traditional, I did not find a better alternative.
Score 10 out of 10
Vetted Review
Verified User
I use HubSpot to manage both marketing to our leads and prospects, and member communication with subscribers to our SaaS product. Because we are a very small company (5 people) with no dedicated sales team, we have to be able to move our leads through the sales funnel with minimal direct interaction. HubSpot allows me to study what's working and what's not so I can spend my time fine-tuning our efforts and outreach.
  • The site page and landing page tools let me create new pages and rework existing pages on the fly. The blog tool is simple to use and the SEO hints help me make sure what we're publishing can be found easily by our targets.
  • The list tool is one of my favorite features. We have seemingly infinite ability to segment leads which helps me understand who they are, what their interests are, and how we're doing in attracting the kind of customers most likely to benefit from our product. Not only filter for contact properties, but really zero in on a specific set of behaviors -- email interactions, page visits, etc.
  • The workflow tool just keeps getting better. I've been able to easily create drip campaigns and change or expand those sequences easily.
  • The new CRM is a work in progress. As is, it isn't exactly what we need because we want to track something other than the sales funnel, but given HubSpot's track record for constant improvement I'm hopeful that it will be a better fit in the future.
  • In early going (2013) the content management tools were a bit "cludgy" but again, over time improvements are continuous and I find the "COS" it pretty easy to use overall.
  • The campaigns tool is very interesting, but I've had an issue with tracking the conversion of imported contacts to customers. As it's built, I currently don't get "credit" for those conversions in the campaign dashboard.
For a smaller company, the price makes it a fairly serious commitment. It's inbound marketing, not magic, and you definitely only see gains if you put in some time to understand the concepts and the tools.
June 16, 2015

I love Hubspot!

Andrea Funk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hubspot is it! Two years ago my website software became obsolete and I was lost. I don't know how I stumbled upon Hubspot, But I am so glad I did. At that time I did not know how much I did not know! Hubspot took care of that. I am an inbound marketing convert. I can do everything from Hubspot in one place. I could have to try and mix and match free programs into a cohesive unit, but honestly I didn't know all that I needed. My love of Hubspot is two fold and then some. I love the software - I can do it all without help of outside designers or programers. I also love the education that I am getting - great classes and great support. I also enjoy the community that comes with Hubspot, including the local groups.

But note, you have to be willing to work and learn. The first year learning curve is steep, but if you can stick with it, you can do magic!

I am a one person operation here and with the software I can remain that way.
  • Software is great and always getting better. Hubspot stays ahead of the curve!
  • Support - Awesome!
  • Education - it covers everything including software technical operation to the why, how and best practices to implement the programs the software lets you do.
  • Sunday help hours would be great
Hubspot rocks. Worth every penny and then some.
David Land | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot makes the marketing effort of our website, blogging, social media, and email marketing seamless. Two friends recommended HubSpot. They told me it would change my world. For a company 60 years old, moving to a modern marketing method and an old guy like me seemed a little daunting. It has been utterly fantastic. I don't do everything HubSpot suggests and still see my results increase by 25-10% year over year.
  • Customer service is awesome
  • My account rep, Catyn, is very helpful.
  • Continuing update and improvements
  • The world is changing so fast and there needs to be a balance sharing new info. However, the info is there and not force fed.
I can't imagine any company that would not benefit from using HubSpot unless they have NO budget.
Jill Worth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have been using HubSpot for 4 years within our organization. We use it as the primary platform for all of our marketing efforts including blogging, creating landing pages, social media and email marketing. My colleague and I are the only ones using the platform within the organization, as we make up the marketing team here at Rodon.
  • Updates to the platform. HubSpot is excellent at constantly improving the platform
  • Customer service. I've seen many companies that have terrible customer service and HubSpot is not one of them. After working with them for 4 years, I have to say that their service has actually improved over the years. Its efficient, reliable, and most of all helpful.
  • Free content. Even for folks that are not customers of HubSpot, the amount of information that they provide about Inbound marketing (and so much more!) is amazing.
  • Use of tools. Because I use it day in an out, I find sometimes its difficult to stay on top of all of the updates they do. The majority of them are beneficial but sometimes it can be a bit overwhelming.
  • More customization within the platform. I would love to see a way to be able to customize the look of the the tools you use the most, as well as be able to provide some fun design elements to the look and feel of the platform. I guess I get a little tired of looking at the white walls sometimes :)
  • Provide an yearly overview. I would love to have a way to do a year (or bi-yearly) review of everything we're doing. Someone to really spend a few hours with us to look at the big picture and give us tips on how to improve what we're doing.
What is your budget? I ran into a scenario where a small business was looking to use HubSpot and they just couldn't afford the $800 a month for the mid level. Its still fairly steep for a 2-5 person company. I think HubSpot should make their lower level have more of the features that are really necessary. Otherwise, they are just missing out on all the good stuff.
Barbara Coward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Blogging platform is easy to use.
  • They nurture customers and provide helpful advice through their weekly blogs.
  • Technical support staff is friendly, responsive, and helpful.
  • Outstanding 2013 Inbound Marketing Conference. Informative and entertaining. I learned so much!
  • Expertise of staff like Dan Zarella and Pamela Vaughn.
  • Package options that are affordable for new start-ups.
  • More blogs on higher education sector. I've noticed an increasing number of blog about non-profits but I would welcome some tailored to higher ed.
  • Some of the features of the blog platform could be more user-friendly like a separate button for news and blog updates. For example, I wanted to create a news article but I had to go back into an existing news article to create one.
  • I was getting an error message on blogs for lack of meta tag words and it took awhile to fix it.
I have already spread the word of Hubspot within my industry (business school marketing and admissions). A few have heard about it. Others haven't. So, there is a brand awareness issue. It would be of great value to my industry so I think you could start reaching out to business schools.
Meredith Schneider | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
BIGSHOT is a HubSpot certified company that utilizes the program across the board in all departments. It really addresses what could have been an issue of organization, a way to keep all of our work in a coherent and well-thought out system, and is a huge help in the workspace. It also keeps all departments linked from start to finish in our client interaction and conversion to marketing material.
  • HubSpot's training program is out of this world. Seriously, I couldn't have caught on better than through their certification programs, and am thrilled with how well thought out their training is.
  • Publishing is so easy through HubSpot's social tools. I haven't experienced a platform for publishing that I have enjoyed as much as HubSpot.
  • HubSpot's layout is simple and beautiful. It makes switching between clients and juggling projects seamless!
  • Having the ability to keep all previously marketed landing pages and utilized material in one spot is very accommodating for people who are just joining the workspace. It's not always easy to find time to train someone in a marketing position, but HubSpot practically does it all for you!
  • We have experienced some glitches in posting to social. A couple of times, it has dropped its verification of our social accounts and we have had to go through manually and re-verify. This wouldn't have been an issue if HubSpot had emailed anyone to warn us about it. Something like, "Oh no! Did you delete a social account?" Just so we could have re-verified and re-scheduled previously scheduled posts for clients. We got behind last week because of a glitch.
  • I think that social should have a tab for Instagram. Posting in advance to Instagram would be such a key feature--especially for visually-driven clients.
  • Social should have the capability of tagging Facebook friends/groups/fan pages/etc. so that we can increase our clients' exposure. I feel like we are losing out on a lot of leads by not having that capability.
If you are just dealing with one client, then it is hardly necessary to subscribe to a program like HubSpot. The certification process, however, is a really good resource for anyone in the marketing industry or who would like to go into sales. I benefitted greatly from this program even for social media for my own website. It is a pretty universal system.
Kristin Swasta Paxton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our company uses HubSpot in a number of ways, including lead generation, lead nurturing, website hosting, and email marketing. It is used primarily by our Marketing and Sales teams - Marketing uses it to generate and nurture leads, while Sales uses it to gain lead intelligence. The system has allowed us to streamline our efforts and to customize our website content/offers, providing only relevant information to our website visitors. It's helped us to increase our efficiency by having all the tools within one system. It also provides us with valuable analytics to help us measure our results, and also to clearly see what's working vs what areas we need to adjust or change.
  • Using HubSpot's website hosting feature has helped us to better manage all of our online efforts. The system is very user-friendly and intuitive. We've used a number of hosting platforms in the past, and found them to be either 1) too advanced, requiring coding knowledge, or 2) too basic, with limited functionality. HubSpot is the perfect balance of these - it doesn't require coding experience, but still provides the capability to build a site that looks and performs really well. It also offers flexibility to enhance it further by using custom coding, if desired.
  • We are beginning to take advantage of HubSpot's smart content functionality. It enables us to provide a more relevant experience for each of our website visitors, based on their personas, their stage in the buyers journey, and previous actions they've taken on our site. The options are limitless, so we're taking baby steps right now. Even with that, we're already seeing results from our initial efforts - higher conversion rates and more qualified leads coming from the site.
  • The marketing analytics that HubSpot provides have been very valuable. In the past, we weren't able to identify areas that were performing well or those that were performing poorly. Now, we're able to see what pieces of content are most popular, which are producing the highest quality leads, what pages are contributing to getting us the best leads, what referral sites are bringing us traffic, how each piece of our marketing puzzle is performing with respect to lead generation. We were able to get some of this data from Google Analytics and other programs, but now it's all under one roof, so the data is consistent and we're able to measure these things in a much more consistent way.
  • An area that I've personally struggled with is new product/functionality rollouts. The system is so robust and can do a lot of different things, so when a new feature is added to the mix, it can be challenging to get up to speed and learn how this new feature should be used and how it impacts other areas of the platform. And HubSpot seems to rollout new features quite frequently. So while that's a positive, it can be tough to keep up. At times, I've gotten behind the learning curve on many new products/features and felt somewhat overwhelmed. There are a number of resources available to learn (webinars, a learning community, tutorials, customer support), but at times, it can be daunting to try to keep up with all the new advancements.
I scored HubSpot as a 9, only for the rare instances where it may not be the right fit. Basically, I'd say HubSpot may not be the best choice if a team is NOT able to allocate an internal resource(s) to manage it. As I've mentioned, the system is robust and has a lot of functionality. But it's not all automatic - many of the triggers and actions need to be set up, there is a strategy that needs to be employed, and it requires attention (for it to be fully utilized). So if an organization is looking for a plug and play type of solution, this may not be the best option. Having said that though, if that same organization is just looking to outsource the building of a website, I'd still recommend considering HubSpot - their team of project managers and designers do all the heavy lifting for that.

Outside of that, I'd score HubSpot as a 10. When an organization has a team (or even just one individual) who recognizes the system's potential and is committed to implementing it, the benefits are clear and results will be realized in a short amount of time.
Jackie Nagel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Extensive metric tracking makes it easy to see at-a-glance where to focus my efforts.
  • Social media management makes connecting and engaging with network much easier.
  • Templates make it easy to create effective emails and workflows to nurture leads.
  • Having all marketing tools in one place is a real cost saver.
  • I would love to see more capabilities under contacts related to the sales funnel such as sales meeting scheduled, sales meeting held, proposal sent including a place to take notes on the conversation
  • I would love to see the ability to monitor/connect with other social media platforms like Facebook and LinkedIn similar to what hubspot currently does with Twitter
  • I would like to see an easier way to see at-a-glance the more active contacts.
It makes all your marketing efforts so much easier and effective.
Rachel Stansel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Simplifies gathering metrics.
  • Makes it easy to maintain and update the website.
  • Workflows and lists allow automation of process.
  • Workflows cannot yet be based on the date of an action, such as close date.
  • Emails from contact that are sent to spam are automatically marked as opt out, even if the contact then marks it as "not spam," causing lost contacts.
  • Lists and Workflows can be a bit confusing when you are first starting out.
We have been happy throughout our time using Hubspot with the helpfulness and responsiveness of the staff. We had an existing website and they we able to save us time and money by moving it over for us. This let us hit the ground running. Think about how many people will use the site and how, as that will affect which plan you need.
June 16, 2015

HubSpot review

Score 9 out of 10
Vetted Review
Verified User
I am the controller of HubSpot within our organization. We use it as our sole method of planning, executing, and analyzing our inbound marketing strategies. We use HubSpot to support all departments in our consulting firm. Managing our website with HubSpot is a joy and not the arduous task that it once was. I find the tools and the reports that are generated through HubSpot to be key in determining where we should focus our efforts and where we should not. We have been using this wonderful inbound marketing tool for a little over a year and the impact has been felt throughout the company.

I am a HubSpot junkie, now. I cannot wait to check out our Dashboard every morning to get updated on changes that occurred overnight. And with HubSpot, you get almost instant gratification. Training, support, and the continual updates to the software keep the tools fresh, my engagement constant, and the ability to reach goals and show demonstrable results in virtually every corner of our consulting firm.
  • We find the data and reports to be the best tracking and analysis we have ever experienced.. Daily, Weekly, and Monthly reports for visits, contacts, leads, and growth in social media as well as keyword ratings enabled us to greatly improve our web traffic and increase our qualified leads.
  • I personally have never had a better training experience for any software (and I have used others lik CoPilot and Prospect Ace). The training Webinars allow flexibility of scheduling, ease of revisiting topics, and easily applied methods for immediate use. The personable instructors are a bonus, as well.
  • The ability to compare to competitors marketing ranking. While it is at the mercy of keyword ranking and social media presence to some degree, it is a starting point that allows us to stay motivated and recognize where we need to step up our game.
  • While I don't think I actually dislike anything about HubSpot, I find the report printing can be a little challenging when I am trying to quickly print info for an impromptu meeting. It would be nice to have reports output to PDF for sharing with co-workers.
  • Blog posting can be challenging at times. The edits and HTML coding do not always "hold" and I find that i have to delete everything to start the posting process from scratch, especially when using more than one image. However, it is not a huge problem and I have complete faith that HubSpot is working on improvements for this.
  • When editing web pages, the controls require me to edit and re-post changes several times before they accept the changes.
Ask about optimizing your in-house staff to become HubSpot fluent. Make sure you have an employee or small team of inbound managers for your dedicated, in-house HubSpot controllers. They need to be given the time to devote to learning this software package. While the training is really good, there are a lot of modules to get through and a systematic approach to applying the tools you will be using. If you learn them, you will be successful with your HubSpot adventure.
Joshua Fuqua | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is being used by the distance education center as a means to market, generate leads, and recruit students into our online degree programs. Our unit has always had trouble putting together all the pieces of the puzzle for generating new enrollments. We have been farming much or all of the work and had mixed results.

We spent quite a bit of time researching how we could approach this ourselves. We came up with some ways we wanted to market the online programs and set out to find the solutions. We originally were looking at some other products. I came across the HubSpot brand while participating in some forums and decided to check it out.

As it turns out, everything we wanted to do and more was contained within HubSpot. After a single product demonstration, I was sold and within a couple weeks my administrators were too. HubSpot is helping us address our problems with recruiting and doing it in single platform. They also have and excellent training program for customers that has allowed us to dig into the Inbound philosophy and understand the product as a whole.
  • My experience is that HubSpot does many things very well. The first thing we fell in love with is the COS, content optimization system. They have built HubSpot so that it optimizes your content for you which makes everything we do more efficient and more effective.
  • HubSpot does a tremendous job with product improvement as well. Not a single week has gone by, since we began using HubSpot, that they haven't rolled updates or new features. They also believe in a value added approach with the product and have never asked us to pay more or upgrade our account to have access to these features.
  • HubSpot has provided us with all the training we have needed to work with their product. This is another reflection of their value added approach. They have training on the overall philosophy, the technical workings of the product and individual pieces that make the whole. This has been available to us from day one and we have never been asked to pay for it. We have another software company we use for our student data. We are severely under-trained in using it, because the only trainings they ever have available are thousands of dollars. I would replace that software in a heartbeat if I could, but I would fight tooth and nail to keep HubSpot.
  • The one thing we came across that might be a weakness, was the initial setup. We filled out a survey that was thorough, but a couple designs decisions were made based on the survey that we would have liked to change. That being said, there was nothing wrong with the design. It may be something we need to change later however.
I think HubSpot is well suited for virtually any business that needs to attract clients online. The inbound philosophy works and HubSpot is a great way to implement that philosophy. You won't find a better product and you won't get better service. They listen to their customers and continuously build the product around customer success. If you are selling a certain type of product or a service, HubSpot will help you.

The one type of customer I'm not sure would want to use it would be a brick and mortar store that sells a large variety products that rotate. If you sell 1000 different nick knacks I don't see how you would use it. If you sell 25 models of air conditioners, I think you could break company sales records. The same goes for a service oriented business.
June 16, 2015

HubSpot - A Must!

Score 9 out of 10
Vetted Review
Verified User
We use HubSpot in our Marketing department for all our email marketing. It stores all our email contacts and allows us to make lists from there to target our customers.
  • Creates contact lists to better find our target market.
  • HubSpot just recently came out with a scheduling calendar that has helped us schedule out our calendar and assign tasks for all involved.
  • When you go through the lists and click into them, when you go back it takes you to the homepage - instead of bringing you back to where you are. Would be nice to take you back to where you were and not jump around.
What are you looking for in a marketing program? HubSpot does a great job of encompassing all aspects of the process.
June 16, 2015

Very Satisfied!!

Nicole A. Hershey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot for all of our company's marketing, including website design, blog, monthly newsletter, emails, and social media. HubSpot works wonderfully to make all of these facets have one seamless look and message. We especially think the analytics are useful. Before, we were using several different sources to produce this content, and even more to analyze our efforts. Having everything in one place simplifies the process and makes more time to do other things.
  • Web design. The interface is very intuitive and user friendly. HTML coding is not required, but it's there to use if you're familiar with it.
  • There's a comprehensive checklist on blog posts, web pages, and emails. The Keywords Tool makes it easy to track up to 1000 search terms to see what people are actually searching for and how people are finding our website.
  • Training. I have very little experience in website management. HubSpot has detailed tutorials, video walk throughs, and a set-up specialist to make sure I understand the product, feel comfortable using it, and I'm using it correctly.
  • I was a little overwhelmed when we first signed up for HubSpot. There's so much to do, I wish there was a checklist of things most customers need to accomplish within the first month. There wasn't a lot to guide what we did first and how to prioritize set up tasks.
  • There are a few terms that HubSpot uses that I was either not familiar with before, or I've used in a different way. For example, a CTA in HubSpot is a specific button for website visitors to click on, rather than a simple encouragement to tack action. I wish there was a glossary of HubSpot terminology to ease my way into using the product.
During our company's selection process, we looked at lead nurturing to generate more qualified leads, email automation to ease our daily workload, and SEO so more people could find our website. HubSpot is well suited for small companies who have one person filling many roles. It's great at allowing us to educate our prospects about what we do and how we do it in order to get more qualified leads, so that our sales people can spend their time with people who are ready to buy.
Brian Juntti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • HubSpot makes growing online traffic, lead generation and customer nurturing a truly integrated and easy to manage process.
  • HubSpot makes content creation much easier to optimize for the web, by managing your keywords and helping you in the content development process by reminding you to use those keywords.
  • HubSpot's workflows allow you to develop personalized, automated responses to customers behavior in emails or on your website.
  • The product is so feature rich, with a small team, it's hard to utilize everything available to you.
  • The contact database doesn't have complex fields that can hold a history of data from a client, something that would still require you to have a CRM like Salesforce.
HubSpot's account and support staff do what it takes to delight their customers and solve any issues they're having with the product. The only thing that the buyer needs to consider about their scenario is whether they have the internal time and resources available to make inbound marketing and the use of the HubSpot suite of tools a priority.
Henning Lange | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We started using HubSpot 3 weeks after we published our launch page. We use all kind of features from HubSpot, starting with the form on our landing page, qualifying leads via a survey, add them to personas and use different workflows to provide our prospects with the right information. Our blog is setup on HubSpot and we love the HubSpot tips that gives us good signs what we can do to better rank within the search engines. We use the social media publishing tools and plugins to post on Twitter, Facebook & Co. We find it far more efficient than to login on each social media platform and it's great to see if somebody who favorites or retweets a post is already a lead or not. We started with lead scoring to better understand which customer is more relevant for us and to decide whom we love to invite first to our private beta. And of course we use the HubSpot data to understand what works and what doesn't.
  • Integration of all data around one single person
  • Consulting and Support - HubSpot really wants you to be successful
  • HubSpot App that allows you to easily stay up to date and contact new leads within a second
  • The CMS is nothing for a great UX Designer and Frontender who loves to build their own interface.
  • We struggled somehow with lead import and double-opt in but got it fixed after some days with HubSpot support.
  • Some workflows are not so intuitive and sometimes HubSpot forgets to ask you for a confirmation that you really want to e.g. delete a contact, opt-out a contact, or send an e-mail. So, click accidents can happen.
  • HubSpot is tracking nearly everything, but unfortunately HubSpot doesn't track social likes, shares and retweets. And it's not possible to build a list and rank contacts based on this criteria.
As we just got started we had to make a decision between building up our own tool chain vs. using HubSpot. As we have great developers on board, building up our own tool chain would have not been a technical challenge, but we loved to see our developers work on our own product. So we decided to go with HubSpot knowing that HubSpot might be a good 80% solution in most areas. Of course for each single task there is a better more dedicated tool out there. But you need to learn each tool and you'll have to integrate the data if you really want to make great progress. If you can afford spending 800 dollars per month on HubSpot Professional, we highly recommend using it. If you can't, choose many free tools out there and do some workarounds. If you're a large organization and have great developers on board, build your own tool chain. After 6 weeks we still think HubSpot is the right tool for now.
Score 8 out of 10
Vetted Review
Verified User
Our company uses HubSpot to capture leads, create landing pages and offers, organize clientele, generate reports, schedule out social media, etc. My role in usage of the HubSpot platform is to schedule social media for our company.
  • I've found that since I have started using HubSpot for our company's social media our engagement and follower count has increased.
  • HubSpot is a great way to keep everything inbound organized and in one place.
  • It takes a little getting used to, but once you get the hang of it, it's smooth sailing.
  • Some of the classes in HubSpot are confusing.
If your business is looking to grow your prospects, I would definitely recommend HubSpot. HubSpot has proven to drive each individual in our company to work a little harder and gain better results.
Joachim Koch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Books Tell You Why, Inc. uses Hubspot for its Marketing Automation, e.g., content marketing activities, email management, customer segmentation based on digital body language as well as our Customer Relationship Management, CRM. HubSpot significantly improved our ability to attract visitors and convert them into loyal supporters and customers.
  • Ability to understand and leverage the digital body language or vistors
  • Facilitation and support in the generation of content that is relevant to our readers.
  • Will-not-let-you-fail support organization.
  • HubSpot's background, as most Marketing Automation Platforms, is B2B. While we, as an eCommerce platform, can work with most concepts rather successfully, there are B2C specific challenges that HubSpot is still to address, e.g., nurturing of repeat business customers, loyalty schemes
  • I wish analytics were stronger and more customizable.
  • additional email management functionalities, e.g., send time and frequency optimization based on previously demonstrated opening behaviors, etc.
Hubspot is a great solution for micro/small and midsized companies who are determined to grow. HubSpot comes with "growth built in", built into the product and built into the way the entire organization supports its customers.
Gregg Dixon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • When you put the time into Hubspot, whether it's blogging, re-tweeting or anything to get some interesting content out there - you will see the results start coming in instantly. I'm not saying you are going to get qualified leads instantly it takes time to dial in the target. However if you get active with it, you will see your traffic increase instantly.
  • Hubspot makes making some simple web changes far easier than having someone else outside the organization do them. By doing so you can make changes quicker and more effectively illustrate to the world what your organization is and does.
  • Hubspot also makes it easier to develop content that makes sense by the way their website walks you through the changes. Using Hubspot you can easily see if your meta data tags or keywords make sense or if you are just wasting your time.
  • I would like the blog pages to look sharper. I think the pages on our main site reflect better on us that the Hubspot site. That said I am told we are on an older CMS.
I would say if you have limited resources jump into it slowly so you can learn what you need to as you go along. If you have deep pockets get some paid help to help you do this better right out of the gate. Either way you will see traffic driven to you, it's just a matter of the time (and because of the time) sometimes the money that you need to really make your presence felt. I like that regardless of the size of your business you can make an affect on your web presence using Hubspot's tools. .
Score 7 out of 10
Vetted Review
Verified User
We use HubSpot for a majority of our online marketing needs (i.e. email, landing pages, social media). For us, HubSpot is great because it allows us to easily share information with other parts of the world. Our organization is international with offices in multiple countries, the UK can see what we are accomplishing in the US and follow our lead quite easily.
  • Help with building an efficient landing page.
  • Giving ideas and starting points for emails, landing pages or blog posts.
  • Guides us in the right direction of utilizing online content marketing to the greatest possibility
  • In the Social Inbox, it would be great if there was a feature to just see the new posts. It often takes quite a bit of time to scroll through the past months to see if someone has liked a previous post.
  • I would to see a way to make email design more user friendly so we can take the design of our emails to the next level.
HubSpot seems to be a great tool to help manage online marketing content. I have been using the program for close to a year and I don't think I have found 90% of what HubSpot can actually do. It would be great to have more instructions on designing within each tool. While HubSpot has great tutorials, it would be great to see best practices in making an extremly beautiful email.
June 16, 2015

Happy HubSpotter

Score 10 out of 10
Vetted Review
Verified User
We host our website on HubSpot and utilize it for lead generation, lead conversion and social monitoring. We integrated our Saleforce and GoToWebinar accounts with HubSpot account.
  • HubSpot's social inbox is extremely helpful one stop shop for monitoring, posting and reviewing all of our diff accounts activities.
  • Template creation is extremely intuitive and HubSpot has created a streamline process to be able to make simple changes, review those changes and go back and redo those changes if need be.
  • Having a snapshot view of performance within every content creation is the cherry on top!
  • The live updating when making template changes for pages whether site or landing, takes too long.
  • There is too long of a delay when editing plain text within an email causing us to lose all work done to that email prior.
I am new to marketing and having the opportunity to begin by learning Inbound Marketing via HubSpot... I can not come up with many scenarios where it is NOT well suited. If a company does not know their target audience, then they would not be well suited. I think HubSpot makes it the importance of knowing your audience very clear.
Colin Heath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • As a general response, HubSpot has streamlined our online marketing efforts and lead to a substantial increase in leads. Before hubspot we collected few leads from our online resources, but hubspot streamlined our approach and has been a great success.
  • More specifically, HubSpot integrated directly into our existing website, allow the insertion of clean, attractive landing pages and calls to action that resulted in excellent lead generation.
  • On a personal note, coming from a science background my knowledge of online marketing was limited, but Hubspot's training and support programs are superb. Theses are not just about the product, but how to run successful online campaigns.
  • User friendly. The functionality and ease of use of HubSpot is excellent and it is routinely updated to keep up with market trends and customer feedback.
  • My biggest frustration was a recent change in their server set up and old landing pages had to be manually recreated. A bit time consuming, but the new landing pages do have greater flexibility and functionality.
  • There's a LOT of features on Hubspot for customization and improved metrics, although they have training videos and webinars, I'm sure there's aspects I'm not fully utilizing. Is this a bad thing? If I had more time to learn then probably not.
Their account managers are unsurpassed. From initial sales (although a little pushy) to continued support, you are assigned a specific manager who routinely checks in and introduces you to new modules and features. Also give helpful hints to future marketing campaigns.

You get out of it what you put in. If you do not have the content or the time to set up the workflows and campaigns then Hubspot won't do anything for you.

If you have content and some time, Hubspot will be a great time saver and marketing machine!
June 11, 2015

HubAwesome

Score 10 out of 10
Vetted Review
Verified User
HubSpot has been used by almost every company I have worked for. It allows for webpage and landing page creation, blogging, email, and more. It is an excellent tool for keeping all marketing activities in one place. Those managing the website through HubSpot are able to see what the blogging group is doing as well as the email team. It is an excellent platform.
  • Email - Great analytics, allows you to preview emails across multiple devices. Light years ahead of Pardot.
  • Landing Pages - Super easy to set up.
  • HubSpot is always improving and growing. A couple weeks ago I would have asked for HubSpot to show email client share in the email analytics section. However, that has been implemented.
HubSpot is great for marketers who have a strong background in coding and for those who have no coding experience at all. I have published templates on the HubSpot marketplace, but have a co-worker with almost no HTML experience easily crafting great emails.

It is a platform that is easily usable by folks at all levels. I could definitely learn more and get more out of the platform.
Jean Moncrieff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We are a HubSpot partner, we started using HubSpot for lead generation in our own business a couple of years ago and liked using it so much we became a partner. Now we use the platform to help business owners execute their inbound marketing strategies and grow their businesses. The biggest challenge we use HubSpot to address is generating new leads for customers.
  • A single platform that integrates typically disparate digital marketing tools into one tool, from content management and social media through analytics and SEO. This is great for companies with stretched resources or a marketing team of one.
  • Their support team is second to none. I don't know of any other company that is as responsive and looks after their customers and partners as well as Hubspot.
  • Education, HubSpot provides some of the best training for customers and partners.
  • The CRM needs some work, but hey, who's complaining it's free
  • Sometimes the backend can be a little slow but nothing that isn't managable
What is their current sales process is in terms of capturing leads? Do they have any custom lead forms with processing intelligence? How many contacts they have in their database?

In part HubSpot is licensed based on the number of contacts. For companies with large contact lists, there will be a cost implication, it is important to take this into consideration when looking at the platform.
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