Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
Recent Reviews
How Salesforce Sales Cloud Differs From Its Competitors
Awards
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
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- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
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Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3223)Attribute Ratings
Reviews
(26-50 of 345)Companies can't remove reviews or game the system. Here's why
March 19, 2024
Great enterprise CRM.
We use the Salesforce Cloud to forecast our pipeline and keep track of opportunities. We can see multiple contacts within accounts and assign the people involved with the sale to each unique opportunity. It is a great system of records. Leadership can review each representative's pipeline and check the notes to see what is going on with contacts and opportunities.
Problem:
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
1. Organising all new leads and sales acquisition of new customer within the organisation
2. To track the onboarding progress and stages of each customer with the customised customer pipeline within the organisation
3. To keep record of all sales and leads information such as customer name, contact, email and the interested products
4. To keep record of all quotation and customer purchases within the same platform for easy access
5. To build dashboard to show a holistic view of the sales performance and onboarding progress within the organisation
March 18, 2024
Sales force lead to opportunity management
Use case is to develop leads int projects and create contact ponts for this purpose. Utilize sales force to keep track of opportunities as they mature from leads into projects. Utilize leads to track and create tasks for the purpose of follow up and continued contact. Tasks are set to pop up on periodic basis as a trigger for contact.
March 17, 2024
Great tool for Research and Sales Department
I am using Salesforce.com to create the leads and good prospects for our sales team. Being as a Research Analyst I have to search the leads and maintain the data and update the profile on Salesforce. It is very helpful and helps us to identify the duplicate leads and we can easily merge if any duplication found on Salesforce. Dashboard creation on Salesforce.com is quite easy and easy to understand. Me and my team can prepare the reports on Salesforce in a quick manner and I can say it is very useful for us and helps our research team and Business development team to pitch their clients by using Salesforce.
What I like best about salescloud are the possibility offered at personalization and flexibility level, the very high number of apps offered in the appexchange to supercharge your platform and the high security level now offered by the platform and transparency.Also the fact that it could be administered either by non-developer admin or expert dev for more customized features and integrations.
March 15, 2024
Best Sales Cloud tool ever.
I have been using Salesforce for almost seven years with many organizations I've worked with. I have always worked in Sales, and this is one of the best CRM tools for the sales team. From prospecting an opportunity to quality or nurturing the leads and closing them, the reporting dashboard also helps a lot with forecasting purposes.
February 16, 2024
Great for data management!
Our organization utilizes Salesforce Sales Cloud to manage our clients, track our product stages, and support our sales teams for success. In my experience in the Marketing Department, it is essential to have all of our client information in one place from prospecting to customer experience.
Score 10 out of 10
Vetted Review
Verified User
We use Salesforce as our source of truth for all of our operational data. This includes product data, marketing analytics, customer data, billing data, sales activities and deal pipelines, along with some other sources. Sales cloud allows us to to connect all of the dots that we need to create a wholistic picture our employees performance, our services performance (SLAs), and as well as how our clients choose to interact with us and our service. By having one source of truth it makes it very easy to drive alignment across department heads and spot trends in the business that may result in leadership wanting to make a pivot. No don't get me wrong, there are many ways to do this, but Salesforce strikes a great balance of powerful software with elegant design for your end users. And when it comes to driving optimization via automation and design, Salesforce has a very intuitive back-end, which can allow you to hire more of a BA background rather than need a true Engineer or DBA to manage it.
November 20, 2023
Salesforce Sales Cloud Review
We use Salesforce Sales Cloud to support our business teams in Marketing, sales and customer success areas.
we got many processes implemented in SFDC such as Lead qualification, manage of discovery calls by busienss devolpment teams, handover to a demo meeting for account executive, creation of sales opportunities, managing the sales pipeline and more and more
we got many processes implemented in SFDC such as Lead qualification, manage of discovery calls by busienss devolpment teams, handover to a demo meeting for account executive, creation of sales opportunities, managing the sales pipeline and more and more
October 24, 2023
Ticketing system with great upside potential
We use the software as a ticketing system as well as for allocation of engineering work with out internal departments. This is used across multiple departments under the same directorate with a variety of tasks. We also use the analytics for tracking of work and KPI monitoring within the company.
Score 2 out of 10
Vetted Review
Verified User
Salesforce.com was purchased to be primarily a contact management system which would assist in onboarding new clients, managing their customer experience, processing payments, offboarding clients, and assisting with prospect follow up and conversion. We had the Pardot integration as well to help with automated follow up plans for potential clients.
August 22, 2023
High power - neutral impact
Score 7 out of 10
Vetted Review
Verified User
I/we use salesforce for account management. Reporting helps keep our pipelines healthy. Record keeping is also helpful in staying organized, knowing who should be talking to who, who has talked to who so on and so forth. I use salesforce daily for data management, account management, organization and forecasting.
We are using Salesforce for all our CRM needs, and we have it linked to all of our systems, both in the cloud and local. We used to have a local CRM solution from Microsoft but we moved to SalesForce as a SaaS solution, and it solved our need to have constant communication and access to our sales information, our sales team, and all the details we require to do our sales-related jobs. We also use it to generate our sales funnel, our sales information that we use to generate all of our end-of-fiscal-year reports, and basically every sale and purchasing decision that we do as a business uses Salesforce. The only issue we have is that the Android app is not as good as it could be.
April 17, 2023
Play it safe with Salesforce.com
Use Sales Cloud for most companies to primarily drive their lead to cash processes. My efforts include configuration, automation, process, data integrity, reports and dashboards, and integrations w other tools.
April 17, 2023
The word Sales in the name Salesforce does not do the product justice. It does so much more.
We are implementing Salesforce as an Enterprise CRM solution. Our goal is to have a shared use of data across our university. We currently have several instances that serve different "domains" of constituents including prospective learners (pre-enrollment), current learners (students), and external relations (corporate, employer, community, government). Where appropriate, we share information between the various instances.
April 17, 2023
The SalesFORCE is with me
We used Salesforce as a CRM tool logging interactions with customers, detailing customer accounts, and tracking interactions with our customers. Salesforce was a daily tool that we could use to pull reports and generate tasks.
April 17, 2023
Deep Review of SecurityScorecard
I use Salesforce to engage all activities in the Sales Cycle.
- Register a lead
- Convert to an Account
- Create Opportunities
- Detail activities of each opportunity
- Follow throught all phases of the sales cycle
April 14, 2023
Data handled in the very best way
The software which will automatically provide you all the details from database instead of manual search. We create contents and store it such that it can be accessed easily. All the customer project history is tracked and checked. We use professional version which gives additional benefits. We can login to any other machine and get the track of all data in same server.
April 13, 2023
Salesforce for a 360 customer view
Salesforce is used as CRM by all customer-facing departments including customer support, back office and Sales in addition to Marketing (via Pardot). We use below Salesforce objects: - Leads: to ensure all leads are captured from marketing and handed over to Sales - Opportunities: to track all the different stages until an opportunity is closed won or lost - Cases: using email to case functionality but also from web forms and registering phone calls as cases - Contacts - Accounts - Products and Assets The company used Salesforce across all countries in our division but visibility is country-based. We also use dashboard and reports to keep track of performance and financial KPIs Salesforce main advantage is traceability and transparency. It also enables to have a Customer 360 view
April 07, 2023
My Salesforce.com Perspectives
Our entire sales organization relies on Salesforce.com. It's where we create and view reports, submit orders and use our customer database. We simply wouldn't be around without Salesforce.com. Our Renewals team especially depends upon it to hit our daily goals. We used to use the Classic version, but now use the Lightning version.
April 06, 2023
Great for sales teams
Using Salesforce can be overwhelming at first, just because when you ask "Can I do X?" there is always a way to accomplish X. It's immensely helpful being in a sales position to track day to day tasks, all my opportunities, leads, goals, activities, etc. On my team, it's been helpful to collaborate, have insight and share insight into each company or contact or opportunity. Within our organization, we use the reports, dashboards, and company/opportunity pages to all be on the same page and bring to status meetings. Anytime I want to narrow down my view, I can quickly create a new list view for running lists or pull a report for something more granular to still work off of. I love that Salesforce works with a variety of other tools; we have it synced with our work GMail accounts, Salesloft, Zoominfo, Hubspot, ChurnZero, and other tools other teams at our organization benefit from. It's really our hub for all things. It's worth learning.
Salesforce.com is our source of truth database for customer relationship management activities. With the Salesforce.com enablement features we have bought to and our third-party vendors we work with sitting on top of our Salesforce.com, we are able to do all client interactions within Salesforce.com. Because of this, we have robust data around our sales activities and customer activities.
April 06, 2023
Easy to use, hard to master as an admin
Salesforce.com was used as our main CRM system. We used it to track wins, track prospects and keep track of ongoing sales activity. Our partners had access to view their data but the entire company was not given licenses due to expense. Our marketing team was the primary user of the product.
Tracking projects and maintaining customer information. Salesforce allowed my team to keep pushing sales projects forward even if team members changed jobs, are out of office etc.
March 29, 2023
The force of Salesforce - CRM powering business!
Salesforce is used as our primary CRM system to manage data, leads, conversations, conversions, pipeline etc. Using the system, we are able to segment customers, personalize outreach, centralize and organize lead capture and follow ups, and forecast sales trends. The system also helps us build and optimize outreach experiences for leads, helping to improve conversion ratio.