Salesforce Reviews

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable.

Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.

Now that we are using Salesforce, without it we could not properly track sales opportunities or leads. It would become very overwhelming for our sales team and nearly impossible for management to forecast.

Salesforce has been institutionalized into our organization it would be too hard and costly to migrate to another CRM.

We have no reason to switch to anything else.

We can't really leave! Rebuilding what we built in SFDC (custom objects, VisualForce pages, the data themselves, APEX triggers, etc.) would take 1000s of hours and would be insanely ROI-negative. This is the thing with a critical system like SFDC--you can't really leave, or at least not without massive pain. Be absolutely sure you want the system before committing. Think about it--SFDC has every incentive to make it hard to leave. Can't blame them--it's a brilliant business model.

Our business is integrated so tightly into SFDC that not renewing would have a huge impact on our business.

We have been very pleased with Salesforce.com so far. It has met or exceeded all of our expectations and we are continuing to fine tune the system.

We've had a great ROI since going with SalesForce. It allows us to easily record contact information and keep track of meetings, emails, phone calls, and other activities. It is easy to use and allows a clean way to keep track of everyone in the sale's department's leads and who they are calling on and how it went.

reliable, dependable, trusted, community based, helpful, flexible

I love Dreamforce (annual Conference in San Francisco).

Implementation is large time investment so unlikely to switch to a different platform.

CRM domain has matured with Salesforce.com. They are now the de-facto leader in this category.

This CRM is built for the "non-programmers" as it is user friendly when tracking the success of marketing campaigns.

Nothing else I have used comes close to comparing. Salesforce is an industry leader because it is a great product.

I've used it for 13 years and have had a great experience. I'm not aware of anything else that meets my needs better than Salesforce.

Salesforce is not a system you can simply quit using. It's easier for small businesses but nearly impossible for enterprise. Obviously, data management would be a huge issue in not renewing the software.

I would agree with the results of this survey from Jul-2009, "The survey found that 95 percent of customers indicate they definitely or probably will continue to use Salesforce CRM in the future, and 93 percent of customers indicate they definitely or probably will recommend Salesforce CRM to others. In fact, 75 percent of those surveyed have actually recommended Salesforce CRM to a colleague."

Salesforce is very sticky. It is very user friendly. A very high % of sales and marketing folks have Salesforce experience, making it easier to improve new hire sales rep on-boarding.

A good implementation will help make the sales and marketing functions more efficient and effective. It will give executives visibility into leads and pipeline. These benefits drive higher customer retention.

Right now Salesforce.com is fulfilling our needs and it also has a lot of room for improvements and future enhancements. We also invested a lot of time and resources developing tools for the platform, so we don't see that we're going to move or consider another CRM tool in the near future.

We are partners to SFDC and we do provide the consultancy services to other businesses including many IT services companies, and using SFDC ourselves gives us more credibility advising others to use it and new ways they can benefit from the prospect of a user in addition to the consultant advise.

Our account rep is very helpful - she's even visited our office to get a better understanding of how we're using Salesforce and has been helpful in recommending other ways we can use it to increase efficiencies. Cases submitted to the support team are generally resolved in a timely manner. Salesforce is also open about what items are being updated or added in each major release. I find that communication very nice from such a large, global organization.

Salesforce is a bigger part of our ecosystem and has been the most reliable & efficient system by far.

We are content with the capabilities that the Salesforce platform seems to provide, so at this point we are looking for ways to operationalize best practices across various subject areas. As long as the platform continues to evolve and featuresets aren't outpaced by other providers, it's likely we'll stay on course with this selection.

This software has become a critical component of many of our internal processes.

Salesforce continues to improve the capabilities of it's platform through Apex and Visualforce as well as broaden its standard offering.