Salesforce Reviews

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Score 8.3 out of 100

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Reviews (1-25 of 48)

John Cupoli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable.
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Benjamin Barniskis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
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Nicholas Zgorski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Now that we are using Salesforce, without it we could not properly track sales opportunities or leads. It would become very overwhelming for our sales team and nearly impossible for management to forecast.
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Andy Hasselwander | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We can't really leave! Rebuilding what we built in SFDC (custom objects, VisualForce pages, the data themselves, APEX triggers, etc.) would take 1000s of hours and would be insanely ROI-negative. This is the thing with a critical system like SFDC--you can't really leave, or at least not without massive pain. Be absolutely sure you want the system before committing. Think about it--SFDC has every incentive to make it hard to leave. Can't blame them--it's a brilliant business model.
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Greg Arnold | TrustRadius Reviewer
December 19, 2014

Salesforce.com

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We have been very pleased with Salesforce.com so far. It has met or exceeded all of our expectations and we are continuing to fine tune the system.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We've had a great ROI since going with SalesForce. It allows us to easily record contact information and keep track of meetings, emails, phone calls, and other activities. It is easy to use and allows a clean way to keep track of everyone in the sale's department's leads and who they are calling on and how it went.
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Lital Barkan | TrustRadius Reviewer
July 18, 2013

Best CRM

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Nothing else I have used comes close to comparing. Salesforce is an industry leader because it is a great product.
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Rob Gottschalk | TrustRadius Reviewer
January 15, 2013

Dominant CRM leader.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
I would agree with the results of this survey from Jul-2009, "The survey found that 95 percent of customers indicate they definitely or probably will continue to use Salesforce CRM in the future, and 93 percent of customers indicate they definitely or probably will recommend Salesforce CRM to others. In fact, 75 percent of those surveyed have actually recommended Salesforce CRM to a colleague."

Salesforce is very sticky. It is very user friendly. A very high % of sales and marketing folks have Salesforce experience, making it easier to improve new hire sales rep on-boarding.

A good implementation will help make the sales and marketing functions more efficient and effective. It will give executives visibility into leads and pipeline. These benefits drive higher customer retention.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Right now Salesforce.com is fulfilling our needs and it also has a lot of room for improvements and future enhancements. We also invested a lot of time and resources developing tools for the platform, so we don't see that we're going to move or consider another CRM tool in the near future.
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Anonymous | TrustRadius Reviewer
November 11, 2015

2 Hats Salesforce User

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We are partners to SFDC and we do provide the consultancy services to other businesses including many IT services companies, and using SFDC ourselves gives us more credibility advising others to use it and new ways they can benefit from the prospect of a user in addition to the consultant advise.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our account rep is very helpful - she's even visited our office to get a better understanding of how we're using Salesforce and has been helpful in recommending other ways we can use it to increase efficiencies. Cases submitted to the support team are generally resolved in a timely manner. Salesforce is also open about what items are being updated or added in each major release. I find that communication very nice from such a large, global organization.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Salesforce is a bigger part of our ecosystem and has been the most reliable & efficient system by far.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
We are content with the capabilities that the Salesforce platform seems to provide, so at this point we are looking for ways to operationalize best practices across various subject areas. As long as the platform continues to evolve and featuresets aren't outpaced by other providers, it's likely we'll stay on course with this selection.
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Feature Scorecard Summary

Customer data management / contact management (129)
8.9
Workflow management (123)
8.2
Territory management (100)
8.1
Opportunity management (127)
8.8
Integration with email client (e.g., Outlook or Gmail) (120)
8.2
Contract management (99)
8.2
Quote & order management (92)
7.9
Interaction tracking (108)
8.7
Channel / partner relationship management (86)
8.0
Case management (57)
9.0
Call center management (43)
8.4
Help desk management (47)
8.3
Lead management (117)
8.2
Email marketing (97)
8.1
Task management (111)
8.4
Billing and invoicing management (37)
6.7
Reporting (70)
8.7
Forecasting (111)
8.4
Pipeline visualization (122)
8.9
Customizable reports (125)
9.0
Custom fields (122)
8.6
Custom objects (117)
8.7
Scripting environment (86)
8.3
API for custom integration (100)
8.6
Single sign-on capability (97)
8.7
Role-based user permissions (81)
9.0
Social data (83)
8.0
Social engagement (82)
7.8
Marketing automation (107)
8.6
Compensation management (71)
8.2
Mobile access (113)
7.7

About Salesforce

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads.  It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Has featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Does not have featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Has featureCompensation management
Platform Features
Has featureMobile access

Salesforce Screenshots

Salesforce Integrations

123FormBuilder (formerly 123ContactForm), Act-On Software, Agiloft Flexible Service Desk Suite, Ambassador, Artesian, Autopilot, Buddy Media, PROS Smart CPQ, Connect First Contact Center Solution, Demandbase, OneSpan Sign (formerly eSignLive), Ektron Web Content Management System (Discontinued), Oracle Eloqua, CX Social, eTrigue DemandCenter, SalesGenius, Genoo, HubSpot, InsightSquared Sales Analytics, LeadLife, LoopFuse (discontinued), Mavenlink, Adobe Campaign, Net-Results, Oktopost, Pardot, Aprimo, Unbounce, Woopra, Yesware, Zuora, ActiveDEMAND, Lead Liaison Lead Management Automation, Planyo Online Booking System, HG Focus, Aventri (formerly etouches), Makesbridge, Phonedeck, Mautic Marketing Automation, Zoho Creator, Celoxis, HRMSSoft, FieldService360, ReportMiner, Centerprise Data Integrator, LeadBase, ServiceTrade, CallidusCloud CPQ, CallidusCloud CLM, CallidusCloud Sales Enablement, Interactions Digital Roots (formerly ENGAGE), Blacklight, Acquia Platform, Right On Interactive, SnapEngage, Boingnet, Sage Intacct, Allocadia, Projector PSA, Oracle Responsys, Wrike, MindTouch, Fathom Connect, Fathom Analytics, Fathom Q, Fathom Customer Care, Paperless Proposal, AWeber, QuoteWerks, Mycroft Assistant, SmartSearch Document Management, Help.com, SendinBlue, Quick Base, Lead Only

Salesforce Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No