Salesforce

Salesforce

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.4 out of 100
Top Rated
Salesforce.com

Overview

Recent Reviews

Salesforce.com Review

10 out of 10
January 02, 2022
Salesforce.com [is] placed in the heart of the sales business [as a] daily main forecasting tool. Embedded reports and top management …
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great CRM tool!

9 out of 10
December 30, 2021
we use Salesforce.com as our CRM database to manage customer relationships/engagements and keep track of their activities with our …
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Verified User
Analyst

Salesforce-Review

9 out of 10
December 28, 2021
Used it for major ticket logging systems by end-users. There are so many small features that make your life so easy. The UI is really …
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Verified User
Consultant

Great reports!

9 out of 10
December 24, 2021
We use Salesforce as a CRM for service cases, to track wholesale accounts, and to manage D2C leads. We also rely heavily on reporting to …
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Verified User
C-Level Executive

Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 31 features

Opportunity management (182)

8.5
85%

Customizable reports (182)

8.4
84%

Customer data management / contact management (186)

8.3
83%

Workflow management (177)

8.1
81%

Reviewer Pros & Cons

View all pros & cons

Video Reviews (3)

Record

Pricing

View all pricing

Essentials

$25.00

Cloud
Per User/Per Month

Professional

$75.00

Cloud
Per User/Per Month

Enterprise

$150.00

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/form/sem/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $25 per month

Features Scorecard

Sales Force Automation

8.0
80%

Customer Service & Support

8.5
85%

Marketing Automation

8.1
81%

CRM Project Management

7.7
77%

CRM Reporting & Analytics

8.3
83%

Customization

8.3
83%

Security

8.7
87%

Social CRM

8.1
81%

Integrations with 3rd-party Software

8.0
80%

Platform

8.2
82%

Product Details

What is Salesforce?

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in forecast accuracy.

Salesforce Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Salesforce Screenshots

Salesforce CRM - More than just a contacts database, Salesforce CRM is your centralized repository of customer information in the cloud.Salesforce Dashboards - Advanced reporting for Sales Executives, Sales Managers, or Service Managers allows you to keep a pulse on customer acquisition and satisfaction.Force.com Platform - More than a CRM or Service Application, Salesforce is a full cloud-based development environment supported by a rich ecosystem of integrated third-party application providers.

Salesforce Video

SalesForce is a popular CRM tool, and one of it's most notable features is report creation. New users may have a hard time creating these reports, though, so we walk you through the process step by step.

Salesforce Integrations

Salesforce Competitors

Salesforce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

How much does Salesforce cost?

Salesforce starts at $25.

What is Salesforce's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses Salesforce?

The most common users of Salesforce are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (2999)

Ratings

Likelihood to Renew (50)

9.5
95%

Usability (91)

8.3
83%

Availability (54)

9.8
98%

Performance (36)

9.0
90%

Support Rating (118)

7.8
78%

In-Person Training (11)

7.9
79%

Online Training (15)

9.1
91%

Implementation Rating (32)

9.4
94%

Contract Terms and Pricing Model (10)

9.1
91%

Data Sharing and Collaboration (5)

8.2
82%

Data Sources (5)

8.2
82%

Product Scalability (2)

10.0
100%

Professional Services (8)

9.3
93%

Reviews

(1-25 of 50)
Popular Filters
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November 06, 2017

Manage your entire sales cycle

John Cupoli | TrustRadius Reviewer
John Cupoli
Account Manager
Camelot Enterprises (Apparel & Fashion, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable.
October 20, 2017

SalesForce is the best tool for keeping track of your leads and making $$$

Verified User
Manager in Marketing
Transportation/Trucking/Railroad Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We've had a great ROI since going with SalesForce. It allows us to easily record contact information and keep track of meetings, emails, phone calls, and other activities. It is easy to use and allows a clean way to keep track of everyone in the sale's department's leads and who they are calling on and how it went.
November 12, 2015

2 Hats Salesforce User

Verified User
Partner in Professional Services
Internet Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We are partners to SFDC and we do provide the consultancy services to other businesses including many IT services companies, and using SFDC ourselves gives us more credibility advising others to use it and new ways they can benefit from the prospect of a user in addition to the consultant advise.
October 13, 2015

Salesforce.com: Much more than a CRM for your company!

Verified User
Team Lead in Information Technology
Packaging and Containers Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Right now Salesforce.com is fulfilling our needs and it also has a lot of room for improvements and future enhancements. We also invested a lot of time and resources developing tools for the platform, so we don't see that we're going to move or consider another CRM tool in the near future.
March 18, 2015

Salesforce.com enables org-wide efficiencies

Verified User
Employee in Marketing
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our account rep is very helpful - she's even visited our office to get a better understanding of how we're using Salesforce and has been helpful in recommending other ways we can use it to increase efficiencies. Cases submitted to the support team are generally resolved in a timely manner. Salesforce is also open about what items are being updated or added in each major release. I find that communication very nice from such a large, global organization.
January 02, 2015

Salesforce, only powerful if your sales team is committed to using it.

Nicholas Zgorski | TrustRadius Reviewer
Nicholas Zgorski
Marketing Coordinator
The Strouse Corporation (Industrial Automation, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Now that we are using Salesforce, without it we could not properly track sales opportunities or leads. It would become very overwhelming for our sales team and nearly impossible for management to forecast.
December 18, 2014

Powerful Platform, Weak Service, Once Customized You Can't Leave

Andy Hasselwander | TrustRadius Reviewer
Andy Hasselwander
Vice President, Products and Research
EcoNet Ventures LLC/Latinum Network (Marketing and Advertising, 11-50 employees)
Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We can't really leave! Rebuilding what we built in SFDC (custom objects, VisualForce pages, the data themselves, APEX triggers, etc.) would take 1000s of hours and would be insanely ROI-negative. This is the thing with a critical system like SFDC--you can't really leave, or at least not without massive pain. Be absolutely sure you want the system before committing. Think about it--SFDC has every incentive to make it hard to leave. Can't blame them--it's a brilliant business model.
December 08, 2014

There is no force like Salesforce

Benjamin Barniskis | TrustRadius Reviewer
Benjamin Barniskis
Salesforce Administrator
First American Equipment Finance (Financial Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
December 04, 2014

Who knew cloudy could create so much clarity.

Verified User
Program Manager in Corporate
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
We are content with the capabilities that the Salesforce platform seems to provide, so at this point we are looking for ways to operationalize best practices across various subject areas. As long as the platform continues to evolve and featuresets aren't outpaced by other providers, it's likely we'll stay on course with this selection.
April 12, 2014

Use SalesForce to drive your business force!

Verified User
Account Manager in Sales
Internet Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
To the best of my knowledge, my company has been using SalesForce since it's inception and there hasn't been any talks of moving out of it. We have 2 full-time sales operations / salesforce administrators at the company that help to engage the software and make sure we're getting the most out of this solution