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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.3
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2143)

Attribute Ratings

Reviews

(426-450 of 654)
Companies can't remove reviews or game the system. Here's why
Art Zemon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot to host our website and our blog. As HubSpot partners, we are "drinking the Kool-Aid" by utilizing all of HubSpot's features. In addition to the website, we use HubSpot for our lead generation (calls-to-action, forms, landing pages, thank-you pages, hosting downloadable content), our email campaigns, and sales tracking (HubSpot CRM). We take full advantage of content personalization, contact list segmentation, reporting, campaign tracking, and social media management.
  • The HubSpot CMS (a/k/a the COS) made it easy for us to produce a beautiful website that works well on desktop computers, tablets, and smartphones. The CMS contained all of the features we needed for our website. We had no trouble creating a custom template set giving our site a unique look, not at all cookie cutter.
  • HubSpot's tools for lead generation are easy to use and well documented. For instance, it is very straightforward to create a call-to-action, link it to a landing page, create a form for the landing page, link the form to a thank-you page, and send a follow-up email upon form submission.
  • HubSpot makes it relatively easy to do "hard stuff" like lead nurturing automation (HubSpot calls them "workflows"). The workflows feature is very powerful and complex. Fortunately, it is also well documented and HubSpot tech support is very willing to lend a hand when needed.
  • HubSpot reporting is simple, easy to understand, and easy to manipulate. It is also easy to export full data from HubSpot, which is essential because HubSpot's reports are sometimes too basic/limited.
  • HubSpot tech support is staffed by some of the most helpful people I have ever seen. These folks always go the extra mile to find the best possible answer.
  • The HubSpot backend (the "HubSpot app") is slow. For instance, on a bad day you can wait 30 seconds (or more) for an updated web page to "publish" and be visible on your website. Fortunately, this slowness is limited to the backend; it does not affect our website or our blog.
  • HubSpot's statistics and reports are slow to update. They often show data which are several hours old.
HubSpot is best for an organization which is serious about inbound marketing. The system is complex and the cost pretty high so HubSpot makes little sense for companies which will not make heavy use of HubSpot's capabilities. For a company that uses all (or most) of what HubSpot has to offer, it is a very good value.
Chad Pollitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • HubSpot is the perfect combination of demand generation software and marketing automation. This is powerful because marketing automation without organic demand generation doesn't add much inbound marketing value.
  • HubSpot recently released a customizable contacts report that empowers our marketing team to slice and dice our data in ways we couldn't have imagined a year ago. It's this granular insight that empowers us with the visibility we need to be strategic and to continue to move the marketing needle.
  • Landing pages and calls to action are so easy to produce our entire team can deploy them quickly without assistance from a developer or designer. This delivers efficiency and scale to our marketing department.
  • Simple to moderately sophisticated lead scoring is easily setup in HubSpot. However, our department does lead scoring using factor tables in a very sophisticated way. We've encountered deployment challenges during setup that required support. Our way of lead scoring has really pushed the limits of what their servers can handle. We're still working through it and HubSpot is helping along the way.
  • It would really add efficiency to our process if HubSpot added the ability to dynamically opt contacts out of individual emails within a workflow/drip campaign if they've already engaged/converted with that content/landing page.
Every marketer has unique goals, strategies and tactics. HubSpot is not good for 100% of every business model. As a result, I would advise starting an engagement with HubSpot discussing current and future goals, strategies and tactics. HubSpot is not a good solution for companies who don't want to put in the hard work or pay for content creation. Companies looking to spam large lead lists they rent or buy shouldn't use HubSpot, either.
Chris Guido | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
HubSpot is being used both internally for our own marketing purposes as well as being used for the clients we support in our marketing division. It is used by a variety of roles from our marketing account managers, to our administrative assistants for handling incoming leads to our web and graphics department for making design updates. It has really shined and helped us gain much better insight in regards to the type of activity we have on our website, especially in the areas of what is working and what's not working. We are able to analyze this information and make educated updates to our website to improve performance.
  • Provide in depth details of the sources of or marketing efforts
  • Allows us to see the path that website visitors take on the site
  • It enables us to make efficient and effective updates to our website to gain more contact information.
  • I like the editorial calendar, but I would like them to add more flexibility and filtering options to it
  • I would like more extensive report customization
  • I am looking for more flexibility in workflow development, for example being able to use additional metrics such as lead score to trigger actions
I think the one key area that it does not apply to is for low price B2C organizations. It is definitely geared more towards the B2B sector.
Helen Beal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • This is my second time round with HubSpot - I bought it at my last company and loved it so much I bought it again. This time around, I just launched a new website build (quickly, easily and beautifully!) in HubSpot yesterday - and added some new events to the events page in minutes today.
  • Even though the website only went live yesterday, I've already been using it for several weeks to extend our social reach - we've hooked up all our social media accounts and our twitter activity and LinkedIn group memberships are on fire. Leads galore!
  • Now it's all there I can start reporting on traffic and analyzing sources and campaign successes. I can also start setting our targets so we can keep on blogging, adding new content, broadcasting our content and driving traffic to our site and converting to meaningful leads.
  • I would love to see an integrated survey tool in HubSpot - I use Survey Monkey quite a bit at the moment and would love to be able to email it out (integrated) from HubSpot, blast it out through social media via (integrated) HubSpot, collect and analyse responses in HubSpot (and have them piped through to SFDC)
If you're new to inbound marketing, spend some time learning about its principles whilst you get to know HubSpot. The software's capabilities are so broad you might initially be overwhelmed by everything it can do - but bite off a piece at a time and you will soon find it becomes the central tenet of your marketing strategy.
Lars Ørhøj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot for all our digital based marketing. With a strong focus on sharing content from the whole organisation. Our main KPI is lead generation - both buy and re-buy. We use most of the possibilities of the Pro package and are also looking into the new HubSpot CRM at the moment.
  • Automation is well thought out - with great list segmentation posibilities. This is key for a small department.
  • Reporting is flexible, so you can get it at the timing wanted. Important for future improvements.
  • Great support. We are in Denmark, but have never experienced a bad support case.
  • Can at times be cumbersome to setup workflows, even when you start out cloning existing procedures.
  • Better search possibilities to investigate new contacts and new prospects is missing. Here you still have to go outside the product.
  • Easier form design to fit the different environments we use them in.
Have a "content machine" setup before you start. This is a crucial part of your success with HubSpot. You need to be able to "feed the beast" to get the best results. The fit has been good for a organization of our current size (65). We are producing content in three languages which can feel cumbersome to handle in HubSpot, as it is handled in three totally segmented layers.
Dustin Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot across our entire organization for our digital marketing, CMS and CRM needs. The number of business problems it addresses is numerous, so the abbreviated version is that Hubspot helps us grow our business online, as well as our client's businesses. It's really a high-leverage growth tool for digital marketing & sales initiatives.
  • CMS: Managing website design and content is incredibly easy with Hubspot. Building out the infrastructure needed for inbound campaigns is 10 times easier in Hubspot that WordPress or anything else.
  • Automation: Hubspot's automation capabilities are like clipping into your bike pedals instead of the old paddles. Once you start using them, you can never go back. Ever.
  • Reporting: Hubspot's reporting tools are easy to use and modify. For agencies like ours, it allows us to show ROI and set realistic benchmarks.
  • CRM: This product is new to Hubspot's portfolio but is showing great progress. Especially in catering to sales reps who hate data entry (which is all of them).
  • Membership Functionality: If you need an in-depth membership area with unique login credentials, you'll need to build out a separate site on WordPress. Hubspot is missing this feature.
  • External SMS: Hubspot sends SMS messages internally, which is pretty cool. But it's lacking the ability to send them to prospects.
HubSpot is likely the most universally appropriate marketing automation tool for small to mid-size businesses. However, like anything else, it does require regular management. Many businesses assume marketing automation is like an IT solution with the "set it and forget it" mentality. This is not true. If you purchase Hubspot, ensure that there is someone internally or an agency externally to manage it.
April 08, 2015

Hubspot Review

Jenni Schaub, MSJ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is being used by my organization to streamline all of our inbound strategies. It's our go-to tool and the first thing we recommend to our clients. We also use it for certifications and furthering education for our employees. An excellent tool for wonderful processes!
  • Content Management - Helps to keep everything in one place
  • Module creation guidance to strengthen web offers
  • Education center to always be learning new ways of integration
  • I'm excited to see what the CRM does as we begin implementing it across clients.
  • I'd like more functionality on the personas section to provide additional details and more sample persona profile images to choose from
  • I would like to see more social media apps integrated into the system.
HubSpot is very well suited for professional service industries like Healthcare where people have a lot of questions about the services available.
Heather Burford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
HubSpot has been providing vital prospect data. It is used by the Marketing Department but since it is integrated with Salesforce, automated messaging goes out to new and unresponsive leads. So the Sales Department benefits from the email campaigns. The campaigns allow us to be front and center and position our company and team as industry leaders and providers to decision makers. It keeps us in the forefront of these decision makers' minds as they research the competition.
  • It is easy to create lists based on whether contacts are new prospects, unresponsive, clients, etc and then to send the appropriate messaging to those contacts. The analytics that we receive in turn allows for us to fine tune our messaging and timing. We know what content works, what times and days work and how to get more responses from leads.
  • We can easily track a single users engagement to glean interest levels and where they are in the decision making process.
  • The consultation that we receive is top notch. Our consultant introduces us to new ways to utilize the system to get higher response rates.
  • With the integration between HubSpot and Salesforce the fields don't always match up, so when trying to fine tune a list I've had issues dialing down to a very specific group because the field I want to sort by is associated with an "opportunity" as opposed to the contact specifically.
  • HubSpot is kind of like the human brain. Most days I feel like I'm only using 10% of what it is capable of doing. I am wanting more time to figure all of the ins and outs.
The first year we used HubSpot we did not have an integrated CRM. With the addition of the CRM, we seem to use it at a much higher level than the previous year.
Janalee Silvey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for our own site, as well as implement and manage HubSpot on our client's sites, (those for whom it makes sense and is a good fit in terms of price, value, and functionality that meets the level of their needs). Most of our clients are business owners who involve their Marketing and Sales teams in HubSpot activities. We have used it to eliminate different databases between CRM and Marketing Automation systems, and streamline activities so they don't need to use separate email, CRM, and website platforms.
  • Smart Lists: It's incredibly easy to create a dynamic list based upon segmented list information, then use it to kick off an automated workflow.
  • Workflows: This is where things get fun - setting up a workflow by selecting specific criteria or actions that apply to a contact (such as completing a form or visiting a web page) and using them to kick off an action, like sending a notification to the lead owner, sending the lead an email, or adding them to a new list to further segment these leads.
  • Prospects: We enjoy showing clients (at the Professional level) what the Prospects list they will be receiving looks like. That's when they get excited, being able to get a list delivered to their inbox daily showing them companies who have visited their website the previous day (or you can get into the Prospect Tool and dig back further in time). They can see if someone from the IP address of a lead they contacted the previous day visited their site, or viewed the landing page they directed them to. It takes a bit of deduction since Prospects haven't identified themselves specifically, but it gives the sales person an incredible amount of info for them to use as they have further discussions with the lead (like what web pages they viewed, and therefore their area of interest).
  • COS System Design: Designing on the COS platform is simple and straightforward, with a higher level of design flexibility than other systems, at a lower cost due to less time involved.
  • Blog post creation: It's exceptionally easy to create a new blog post, and the system walks you through all the SEO elements, including use of keywords and best practices for meta data character limits, etc.
  • Help and Support: This is possibly their biggest strength, one that we certainly hope they maintain now that the company has completed their initial IPO. The Help & Support line is well staffed, resulting in little to no wait time, with knowledgeable and friendly HubSpotters eager to help out. They make you feel they're glad you called, and genuinely are concerned that you understand the answer or that they have done every thing possible to assist. They're not apparently evaluated on the number of calls they take per hour, so are relaxed and able to focus on finding the best answer to your problem.
  • They are constantly adding new features, updating existing tools, and bringing out new products, which can all be a bit difficult to keep up with for users. Especially for those who aren't in the system on a daily basis. Even as a Partner, we can find it difficult to keep up sometimes. Still, they offer an incredible depth of training (including annual required Partner Certification training), which helps get everyone onto the same footing. But learning about new features and moving navigation and "get ready for the new look" can be a bit daunting.
  • The system can get hung up, requiring you to refresh or revisit to try again. They've recently added notifications at the top of the screen to tell you what they are aware of that may be buggy at the moment and what they're doing to fix it, which at least makes you feel like you're not the only one experiencing the issue.
  • The search feature doesn't always pull up pages that include the keyword you're searching for, which can be frustrating if you're looking for a particular page and you know exactly what it's called, but they say doesn't exist. Instead, you'll find it by reading down the list - not easy, if you have hundreds of landing pages.
  • We need to do monthly reporting for multiple clients, but the system only really allows you to take screen shots to grab the info you're looking for. They have gotten around this somewhat by sending a canned monthly powerpoint that includes standard slides of info that many might find useful, but they are so broad that they won't work for our clients who require more in-depth analysis. So we copy and paste pages into a powerpoint, or create our own tables and charts.
It is best suited for mid-sized companies, not so much for extremely small enterprises where the business owner either has little time to devote to blogging and email, or had too small of a budget to be able to hire someone to do it for the business. It's also not good for clients who are looking for a quick result, since it takes time to set up, add content, and then get a consistent level of publishing going on. If a client asks us for a 3 month or 6 month trial, we tell them it isn't a good fit, particularly if we don't feel they are suited to longer term marketing initiatives. Also not good for companies who have too many levels of approval for OK'ing content for publication, or have a stranglehold on allowing employees to use social media on their behalf.
Amy Weaver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is the most crucial tool that our marketing team uses. All 4 of us are logged in for most of the day. We use it to publish blog posts, build landing pages, send emails, perform keyword research, and report on lead generation efforts. Its integration with Salesforce allows us to attribute revenue to marketing activities.
  • The list building tool is great for segmenting our contact database and exporting data.
  • The landing page builder is super simple to use and was 'skinned' by HubSpot to look just like the WordPress pages of our website.
  • The social publishing features allow us to stay on top of what's happening across all of the channels that are important to us - LinkedIn, Twitter, and Facebook.
  • Workflows tool is very powerful but also complex and difficult to understand.
  • Keeping emails organized has become difficult now that we have hundreds and hundreds and you can only view stats on 10 or so at a time w/o doing an export.
  • Site can be slow when several users are logged in at once.
HubSpot Professional is a great solution for a small-to-medium sized company with a team of 1 to 10 marketers. It's nice that you can have unlimited users too, so other people in the company can have logins also. Companies that use Salesforce already will be really pleased with the seamless integration because it's very helpful for reporting and sharing info with sales.
Dawna Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Page manager, Love the flexibility, create pages, manipulate content, modules, YouTube integration
  • Social media integration.
  • Page performance reports.
  • Blog post framework with key word integration.
  • Keyword search tool for finding those long tail keywords.
  • The account assistant... someone you feel is on your team to help you get things to work the way you hope they will. Have really appreciated the reviews and strategy sessions to clean up confusion on the content.
  • The academy... love the learning and open support from the teaching team. Great people and wonderful expertise. Also like how you can listen later.
  • The TECH support are fricking geniuses. They have saved my butt so many times. Open to the more complex questions and the incredibly stupid ones they've probably answered ten times over. Only had one person I wouldn't want to get again. The rest... five stars.
  • I find the list tool and conversion confusing. I don't know whether this is anything Hubspot can change but my brain has trouble going from lists to clients.
  • Very hard to integrate new tech like leadpages.net or my audio platform. Had to subscribe to soundcloud.com which is a pain in the butt, expensive and doesn't do a fraction of what I want it to do. Rather than apps, it would be great to be able to insert HTML. or integrate using the geniuses at tech support. This is very frustrating because once again I have bits of marketing technology without integration.
  • Design is the only other area that is tricky. My original design comes out lumpy somehow. I'd love to be able to color adjust the frame of the site which shouldn't require a list. I also need to learn more about the auto-responder and stuff I might have to pay a whole lot more money on... when I still haven't made money on what i have now.
  • Probably more hand holding to monetizing the site. I know there are genius wizards out there but I don't seem to be one of them. Sadly.
  • I personally would like to see a cleaner way to navigate. Some pages just aren't as clearly visible as I'd hoped. Could well be the design of my website.
Ask about integration of services you are already using to see how they work with Hubspot. That will avoid some awkward and inconvenient surprises.
Alyssa Schwabe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using HubSpot for our recruiting efforts, which means it is used by our sales and marketing team. With the integration of the CRM and Sidekick, it has boosted our recruiting efforts. We are able to have our sales team add prospects to the CRM and then our marketing team is able to nurture them through emails, workflows, landing pages, etc. all inside of one, easy-to-use software.
  • The HubSpot academy is extremely helpful. Once you are done with your onboarding, it allows you to keep self-educating. They go through the platform in-depth and have live labs where you can participate and have your own examples critiqued.
  • Being a social media manger, I like the social publishing tool. It allows you to track clicks and engagement. The reports are also very well done.
  • Sidekick--need I say more? It has proved to be an amazing tool for our sales team. It saves them time and allows them to be accurate when recruiting prospects.
  • I think there is room for improvement with the social media monitoring. It would be nice to monitor Facebook and Google+ engagements as well.
  • Being able to post to Google+ communities, like LinkedIn groups, would be an improvement as well--especially because when you schedule the posts, you have to wait for the shortlink in order to post it to the communities and track the engagements.
  • I would like more one-on-one time with our account manager. We have recently revamped our HubSpot strategy and could use some pointers about our strategy.
Aria Solar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot throughout our Marketing team to manage all of our marketing efforts. It is used immensely by Marketing and a little bit by Sales - we try to encourage them to use the product as much as possible (mainly so they can see their prospects' timeline and make the calls a little warmer). In my job as Inbound Marketing Coordinator, I basically live in HubSpot all day long. From scheduling social media, to blogging, to email campaigns, to content creation (eBooks, landing pages, webinars), qualifying leads, and then using the analytics to tie all of these pieces together, I simply could not do my job without HubSpot.
  • User Interface - Everything in HubSpot is heavily user tested, and you can tell. Navigation is intuitive, the right pieces are where they need to be, and each area of the product does what I need it to do. Rare is the day when I feel that I really need a certain feature to run a way that it just isn't. Also, HubSpot is really friendly to those who might not be fluent in coding languages. While having knowledge in HTML and CSS helps (a lot), HubSpot makes everything pretty easily customizable in their COS. You can move, resize, and swap modules around on your site pages and landing pages with little difficulty.
  • Customer Support - The customer support at HubSpot is one of the best I've ever interacted with. The wait time is always relatively short, and the people who I talk to really know what they're talking about. They don't take their time either - they look deep into your issues and will not stop until they find either a solution or a work-around for you. They keep you regularly updated the whole way and translate what was done to solve the issue into a language you can understand (if it leans more towards the developer/engineer languages).
  • Academy/Training - If you are worried about getting into the system and fumbling around for months on end never really knowing what you're doing, I can assure you this won't happen with HubSpot. There are in depth training classes on each and every piece of the platform, as well as training for designers and inbound marketers. The sessions are live or pre-recorded and are extremely interactive. I was up and running on the platform within a month or so after taking these classes. It's a lot of information to take on, but they really get you working within the software and learning what the use is for each and every tool.
  • Resources - HubSpot is a content machine. They are constantly putting out eBooks, blogs (for more than just marketing, too), webinars, white-papers, kits, guides, and so on and so forth. There has never been a time where I searched for content about something and HubSpot hadn't covered it. They are always staying on top of new trends too, so you can be sure that you aren't working with outdated information.
  • While HubSpot has so many great features always coming out, it would be useful to have some more in-app notifications to the specific feature on how it has changed and how to best work in it based on the changes. While many of the changes are intuitive for someone working in the platform all-day everyday, it can be confusing for someone who doesn't interact as much with the tools.
  • I would love for the lists tool to be a little more comprehensive. While there is the opportunity to separate between folders, I would love for the lists to go in the folders and not stay on the main page - it can be a little cluttered in there sometimes. Also, the mapping can be a little confusing at times (you figure it out in time though!)
  • If all my dreams came true, there would be folders for CTAs :)
Anyone who is doing inbound marketing needs to be using HubSpot. Without a tool like this connecting all of your efforts together, you might as well be doing your job with a blindfold on. The tool is so deep, and there is so much reporting that can be done to show which of your marketing strategies are working the best and why. It's amazing all the information you can gather from HubSpot.
Andy Teipen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for our marketing firm as well as for our clients. The ease of use and efficiencies that the software has allowed our firm have transformed the way we offer our services and drastically improved the amount of marketing metrics we have at our finger tips to help our clients with smart marketing practices that drive new customers and new revenue. The HubSpot product is excellent and is constantly improving. HubSpot has allowed us to manage marketing activities for several clients at a time without additional staff. I would highly recommend this to anyone who is considering it!
  • HubSpot allows us to see marketing metrics in one place instead of using 4 or 5 tools that do not communicate to each other. As a result, we spend time deciding what the metrics mean and not compiling the information.
  • HubSpot has a CRM that is simple and easy to use. The streamline workflow and auto-population of fields helps us do more in less time.
  • Using the HuSpot content management system is key to adding all of the site metrics with the smart content for a complete marketing system. No longer to we have to guess what is happening between our marketing efforts and the website. Plus we can focus on certain personas of prospects instead of messaging to the masses.
  • HubSpot offers a ton of tools within the software. It can be overwhelming at first. HubSpot does a good job of walking you through features.
We had issues comparing HubSpot with competitive software. But with the addition of the CRM, using the CMS, the social media integration, and content calendar features, we no longer have much push back on other similar software companies.
Nate Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot to manage our content creation, lead generation, email marketing, and general marketing automation. It allows us to put things on auto pilot and do more with less. Instead of continuously executing at the ground level we can set up workflows and then keep tabs on performance... adjusting, tweaking, and fine tuning.
  • Email Marketing - great tool for putting together email blasts
  • List segmentation - easy to segment lists of prospects based on many detailed and useful criteria
  • Landing page creation - creating a landing page is very easy, especially when you have established a template
  • Integration of authenticating forms with social credentials seems like a no brainer but is not included or offered
  • At first it is overwhelming in it's depth... Not necessarily a bad thing but if I had to pick something... ; )
  • Some of the recommendations like creating personas could be better served by integrating it into the tool instead of print offs (this is done during the onboarding process)
There has to be a minimum amount of revenue generated by the business to make it a viable option. It is a big up front investment paying for a year at a time if you don't have the business to support it. That being said there are lower levels of the product, I just have not used them personally. It may not be appropriate for a strictly e-commerce site that is selling a well understood product.
Britt Schwartz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it both for our agency, as well as to manage our clients' marketing efforts. It gives us one comprehensive tool to carry out our marketing incentives, manage social media channels, and report on analytics and ROI.
  • The customer support is second to none. Being able to call support and have the phone answered immediately and politely - is huge for me.
  • The reporting aspect of HubSpot is something that we've come to rely really heavily on. The ability to connect with CRMs and connect our marketing efforts to actual dollars is something we've found really impactful.
  • The campaigns tool is by far my favorite tool in HubSpot. We're able to take all of our efforts related to a particular campaign and get a bird's eye view of it's collective performance. With just a click, I'm now looking at the details and analytics of each part. GENIUS!
  • I would really love to have a File Manager link on my Dashboard!
HubSpot is definitely built for the serious marketer!
April 08, 2015

HubSpot is amazing

Kevin Foody P.E.  LEED AP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot to develop inbound marketing for our company. We test calls to action and measure the effectiveness of our marketing efforts. We have developed email templates that help us nurture contacts through the sales funnel. It has shown us where we need to spend our efforts and if our sales calls are bearing fruit.

The assistance we have had from HubSpot has been amazing. The people are very responsive and sincerely want you to understand how to optimize your tools to grow your business.
  • We can insert Calls to action on any page to our website easily.
  • The free training that they provide in addition to the one-on-one is great.
  • The personal support they provide is amazing. You can tell that they have taken a sincere interest in your business and are working to understand how your business works.
  • We have used several calls to action that have been useful. With white papers and electronic tools we developed as the draw for the CTA.
  • The functionality of the apps to make changes is not a full administration panel. I would like to see that improved.
  • There are times when the search characteristics for a site visitor are not very specific. I am not sure if it is the program or just the ability to locate the ip address.
Hubspot is well suited for someone who is trying to magnify what they can do on a limited budget. The tools allow you to set up automatic processes to keep your potential customers interested. You do have to have a very good understanding of your sales process and who your target customers are.
April 08, 2015

HubSpot Review

Allison Gibbs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
We use HubSpot for our own marketing. Our clients also purchase a license anytime we engage in a retainer with them. Our entire team uses it to keep us on the same page from a marketing & sales perspectives. It allows us to be more efficient as a team as we have all marketing efforts (minus website) going through HubSpot.
  • Keeping the software updated. They're constantly trying to provide the best products possible by updating and adding new features.
  • I love the marketing tools. They even have a publishing calendar which helps our team stay on the same page without having to use an external system.
  • CRM - This is still new and has a lot of great features, but has a lot of room for growth.
  • Support - The support team is always really nice, but they don't always have answers and it sometimes takes a while to get anything fixed.
  • I think the CMS tools could be easier to use.
I think HubSpot is like a gym membership. If you use it, you see results. If you aren't committed to the Inbound Marketing or Content Marketing strategy then this isn't for you. You have to be committed. This isn't just something to try.
Linda Kullas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Primarily HubSpot is used by our marketing department. We collect the leads that come through content marketing, and then re-direct these leads to our sales department when they are sales-qualified leads. Our sales department uses HubSpot to some extent in e-mail marketing, and the usage will probably grow in the future. Our biggest problem was that we didn't have a tool to collect leads properly or a tool through which we could create decent content and get leads. HubSpot has helped us to create better content, get more information about our leads and helped us with our marketing overall. One aspect that is truly great is the social media management part of HubSpot. We have several accounts in several languages, so managing these pages before HubSpot was extremely time consuming. Before I would have to log in to the different Twitter accounts with different browsers to be able to use them simultaneously, but now I can access all social media sites through HubSpot. Also, writing blogs has become easier since HubSpot notifies you if something significant is missing in the terms of SEO. Overall, we've been very satisfied with HubSpot!
  • Lead generation. Before we didn't have a great tool to gather information about the people visiting our site. Now, HubSpot helps us to see what content has been popular, and which people that are in our system have seen the content.
  • Social media. We have several social media sites in different languages. Before HubSpot it was extremely time consuming to log in to the different sites and trying to remember the different passwords was a hassle. Now we can handle everything with HubSpot!
  • When writing e.g. blog entries the HubSpot tool will remind you of different aspects to think about in concerns to SEO. You no longer have to have your own lists to check on what you have to remember to make your blog posts more SEO friendly!
  • In the beginning when I was moving from one social media channel to another, HubSpot didn't follow but instead only showed the stream of one channel. E.g. we have three different Twitter accounts and HubSpot could only show one stream -- this was fortunately fixed later on and now I can jump between different sites and the stream connects and changes accordingly!
  • The inbox function doesn't always stay up-to-date. Especially when someone's interacted with Facebook, the HubSpot Inbox can lag with about two hours.
  • In the beginning it can be quite difficult to set up landing pages, if you don't have experience from before. There are resources in the HubSpot Academy, but it might take a while for you to get a hang of it all.
I would recommend getting a trial of HubSpot before making your final decision. Different companies have different needs and you need to make sure that this tool is suitable for your purpose before investing in it. Personally I use HubSpot every day and can get a lot more done than before. We've begun to put more effort into content marketing and that's why we needed a tool like HubSpot. The numbers and figures that we get from HubSpot are crucial for us, since none of our content marketing efforts would make sense without the statistics we get from HubSpot. If you have many social media sites, blogs, e-mail marketing campaigns or want to know more about your website visitors, then HubSpot is definitely the tool for you.

I have recommended HubSpot to friends and I will do so even in the future!
March 21, 2015

HubSpot Love Fest

Peter Carson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • It combines SEO with blogging
  • It allows us to reach customers we would never have reached before. We are a small company and cannot afford to go to all the conferences; prior to HubSpot, conferences were the only way to get our company in front of our potential clients.
  • It does not allow us to segment our blogs. I would like to be able to filter blogs by customer segment. So I want to be able to write a blog for a particular kind of customer we have without it being sent out to all our customers.
HubSpot staff are happy and it shows. It's a pleasure to talk with them. They go above and beyond anything I have ever experienced from a company.
Alex Sobal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a HubSpot Partner Agency, we use to HubSpot to support all of our inbound marketing tasks. Whether it be for clients or for our own promotion.
  • HubSpot takes a bunch of individual tools that you'd have to visit several sites/apps for, and brings them all together in one place.
  • HubSpot is incredibly easy to use. After a watching a couple tutorials and tinkering around the site for a day or two, I was able to create landing pages, emails, blogs, and CTAs; schedule social media posts; and create in-depth contact lists.
  • Hubspot gives a lot of options to track and measure your site's performance. The charts are easy to understand and showcase some of the most important KPIs.
  • HubSpot's blog tool makes it incredibly easy to optimize your blog posts for SEO, and the preview pane is very helpful for making sure everything looks great.
  • It's very easy to create workflows and build lead nurturing campaigns - an essential part of any inbound marketing strategy.
  • Though I'm not on the new COS yet, there's a few little bugs/glitches when trying to format a post in the old blog tool (i.e. pictures not formatting correctly when put into a post)
  • If you clone an email too many times it will store HTML data from the original clone and randomly put it into your new post
When you first start using HubSpot, it's important to spend some time watching the video tutorials and passing the HubSpot certification courses. These will walk you through almost every feature on the site, as well as give you tips on how to use them most effectively. If you get hung up on anything, call their customer service line. Not only are they quick and helpful, but they walk you through everything, tell you why it's not working, and never leave you feeling dumb or embarrassed.
Kimberly Burghart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
When a company admits it needs help with their sales and marketing, figuring out the next step is hard and in many cases, the idea of change is extremely daunting. Being an account manager at a marketing agency, I see this first-hand with my current customers as well as prospects that come to my agency looking for assistance. I use HubSpot internally as well as for my clients. A good problem businesses sometimes have is redefining the relationship between sales and marketing. It can be a challenge, but when defined, multiple teams and divisions can use the software in concert.
  • Through my own experience with HubSpot, I can confidently and enthusiastically talk about the software because I know how powerful the intelligence of its reporting is, how clean and easy-to-use the interface is, and how seamlessly it integrates with other tools like social media sites, CRM systems, survey applications, and more.
  • WYSIWYG editor could use improvement
  • More workflow functionality
Not every business will be a good fit for HubSpot or inbound marketing, but I would say about 90% of the companies I work with are a fit. Businesses with short sales cycles wouldn’t see the greatest impact.
Pradeep Bhanot | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot captures inbound leads for Sales and feeds our Salesforce.com system. Our website is built on HubSpot, so it acts as a CMS. We also use it for outbound email marketing newsletters for customer retention and to support telesales campaigns.
  • Visibility to website visitors, showing source of traffic and SEM keywords used.
  • Easy to edit website which is much faster than our old platform
  • Easy to write newsletters to our prospect and install base
  • It could be easier to align objects on a page in the email editor
  • A visual campaign designer would be nice
  • More fonts would be great
If you want a single platform for email marketing, website hosting with integrated marketing automation HubSpot is it. It is easy to learn and maintain for a one man marketing department.
March 18, 2015

HubSpot and Sales

Abigail Stearns | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
At SpinWeb, our entire team uses HubSpot for various reasons. On the business development side, we use the CRM a lot and also take a look at the marketing data to see how well our content is bringing in leads. Our development team spends time building on the COS and our marketing team uses all of the areas of marketing data that are available to them. We also have many of our clients engaged with HubSpot in different areas as well depending on their needs.
The business problems it addresses are for our clients, assisting them with using a type of sales process and getting organized on a CRM. It helps them also manage contacts and set up email templates and blog templates that they can easily edit to keep up with their content development efforts. We are able to implement a marketing strategy for new clients and give them the ability to track their success. For us as a team, it solves problems from finding leads to helping on the development side. It just depends on which area we are using and why we are using it.

  • Keeps VERY up to date information on prospect/client interaction with business and has a crisp/clear format to follow a client's "lifecycle." This is super helpful, especially in sales where you don't want to make an "uneducated phone call." It is nice to have up to date information on how someone has found you.
  • The marketing dashboard is clean, crisp and to the point. ALL of the data that someone would want to gather is right there at their finger tips and is easy to read.
  • In the CRM, it is VERY useful that each sales team member can customize their own sales pipeline goals and track how close they are getting to them.
  • I would suggest some work around the CRM call feature. Many on our team have experienced call dropping before the first ring, skipping during conversations, calls cutting out in the middle of conversations, etc. The call feature works well from the cell phone app but does not work very well from a desktop location.
Some key questions to ask are:

  • Do you currently have a sales process in place?
  • Are you using anything right now to accurately track your marketing efforts?
  • What type of data are you collecting regarding your marketing strategy?
March 18, 2015

Hubspot nails it

Rick Toepfer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hubspot is playing an integral part enabling our inbound + outbound sales strategy. The product is primarily used by our Smarketing team (Sales & Marketing team) and more so now in our Customer Service team. Hubspot enables you to re-adjust your sales team cost base and plays an integral part in your sales and customer service processes.
  • Fantastic SaaS product. First experience or feeling of an all encompassing product talking to you as you use the product.
  • Consolidates your digital measuring.
  • Very easy to get new users across the product.
  • The detail analysis is not what we're used to at Phocas using our own product. This is why we've integrated our own product to Hubspot and use Phocas for all our analysis of Hubspot and CRM data.
Our implementation partner G2M were very good in making the first 6 months a success.
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