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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2141)

Attribute Ratings

Reviews

(326-350 of 654)
Companies can't remove reviews or game the system. Here's why
September 30, 2015

Hubspot to the Rescue!

Andy Reese | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot plays an important role in our digital marketing strategy and helps us turn anonymous visitors into identifiable leads.
  • User Interface is great and far simpler than other tools.
  • Customer Support service is second to none!
  • Dashboards provide a quick overview.
  • Only complaint is there is no middle price tier between the mid-upper options.
Make sure you have the internal bandwidth to implement the software and use it daily. If not consider an outside firm at an additional expense to ensure you are getting the most out of your investment. Garbage in, garbage out!
Mary Mohr | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot to send emails, write blogs, create social posts, and create landing pages. The marketing department and sales department use HubSpot. HubSpot helps us track visitors to the website and can easily track the activity of our clients or new visitors to landing pages. HubSpot makes marketing a breeze!
  • The social posting is great. You can easily preview posts before they are published.
  • The blog tool is easy to use and includes a handy SEO checklist.
  • Being able to preview emails and landing pages on different devices is very useful.
  • Setting up custom signatures needs to be an easier process.
  • It would be nice if all links were trackable automatically instead of having to set up trackable URL's and then set up lists based on those URL's.
It is great for sending out email and creating template landing pages. It is also great for setting up, deploying, and tracking campaigns and campaign results. Anything that you want to accomplish in a marketing campaign can be achieved using HubSpot. It is user friendly and even has check lists so that the user is always using best practices.
Tobias Pasma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for all our inbound marketing and to measure the success of all our marketing activities.
  • The HubSpot COS is the best CMS I have every worked with.
  • HubSpot works super intuitive and it is very easy to learn how to use the tools.
  • The constant roll-out of product updates makes sure you are always working with the latest and greatest tools available.
  • The connectivity is great. I can connect HubSpot with pretty much anything I would want to connect it to.
  • I would like to have a place in the software where I see all my content combined. Not on landingpage, blogpost, social or campaign level; but just everything from everywhere.
  • I think buyer persona's should have a more prominent place in the software and should come back in every content tool.
For the companies with a really tiny budget for marketing HubSpot might be a little bit expensive, because the Basic version starts at €160 a month.
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot to attract and nurture insurance agents. It's use is limited to the Marketing Department, but we really use it. We use it most heavily for email marketing. We are copious creators of eBooks and education content, and love being able to upload files, create Thank You pages, create lead capture forms, create Landing Pages and emails. Being able to create these integrated assets quickly is perhaps my favorite thing about HubSpot. I don't have to wait for a development team to create these pages, I can create them myself. As a result, we can design, test, tweak and push out marketing campaigns really, really quickly.
  • Easy creation of landing pages, lead capture forms, thank you pages. I've never seen a platform make it so EASY.
  • I love the smart list features that automate list management. I can't imagine trying to work without that. I've used other email platforms before, but I don't remember self-building lists being possible with anyone else.
  • WORKFLOWS! Being able to drop a form submission directly into a workflow is tremendously helpful. It works to keep prospects warm until a salesperson can connect with them. Solid, easy-to-design workflows and even branching logic make it so easy to program an automated program.
  • CUSTOMER SUPPORT is out of this world. EVERY TIME I reach out with a question, someone is there to help me. They are polite, enthusiastic, and knowledgable. I've never encountered a company in any industry with this level of service.
  • I would like a new lifestyle cycle option "Former Customer" and also some free-form categories we can create to better segment our database.
You need to have (or be prepared to have) a very active content creation program to go with it, and the budget to support it. HubSpot is not cheap, but it is so wonderfully versatile and powerful. You need at least at person completely dedicated to content creation for this to be worth the cash investment.
Francois Mathieu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot is used by the Uberflip marketing team to create landing pages for marketing offers, design emails templates, manage email contacts and automate interactions with our prospects.
  • Setting up forms
  • Segmenting contact lists
  • A/B testing emails
  • Branching logic is hard to visualize.
HubSpot is well suited if you want to send personalized emails to segmented audiences and improve conversion rates from visitors to customers.
September 01, 2015

The sweet spot

Joanna Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hey there! I'm excited you're thinking about HubSpot! We use it across our sales and marketing division (and even sometimes with support calls, they will add information about a contact).

We organize our information about prospects, leads, contacts and customers. Using HubSpot, we can qualify leads, blog and blog and more blog, and we can get some great nurture workflows going to keep the conversation alive with our customers after they download a resource (or webinar/demo, but we don't do very many of those yet).

Love it!
  • Organization. They set sample flows and patterns. I just have to set it up and add my content.
  • Tutorials. They have a lot and they are excellent.
  • Support. Every time I have a question, they answer right away and actually have the answer.
  • Onboarding. It's a LOT of services, names of features, etc.
  • Learning Curve. See above...there's a lot going on and it takes a while to sort it out.
It is a budget commitment. You've got to be ready to actually produce that content to go with the promotion plan you're paying for. Do you have the staffing or size or budget to drive a service like HubSpot? Or are you willing to work with fewer features and then upgrade as your performance grows?
Jeffrey D'Entremont | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is at the center of our marketing, sales and customer service strategy. We use all of HubSpot's tools to accomplish successful inbound marketing with measured results. We first rolled out the blogging platform and set up email marketing and started to create thought leadership content that resonates with our customers and potentials. Then, we set up social publishing and listening leading people to more great content or offers that live on landing pages. Now we are in the process of creating our next generation website and will deploy it on HubSpot's COS. HubSpot is being used throughout all of Marketing, Sales and our Customer Service departments. HubSpot has integrated all our analysis and metrics in one place giving us the ability to see the buyer's journey from "their shoes". We can see what content, CTA's, landing pages, and emails are working, or not, and make adjustments adapting to our customers and prospects needs quickly.

  • HubSpot is trying to help me succeed as a marketing professional. Their support, training and thought leadership is geared toward my goals. They understand that marketing is about new business development and not just about features or "shiny objects".
  • HubSpot has created a platform based on design and coding principals that are industry standards. This makes it easy for me, as a coder, to develop new templates or modify existing templates and modules. This also helps when hiring outside developers since they can easily grasp the framework.
  • HubSpot's technical support is by far the best. I use many platforms and tools and HubSpot always answers the phone! Many of the other platforms I work on don't even have a phone number and force you to create a ticket that will be addressed when "they" have time. HubSpot understands that they need to support me when "I" have time.
  • From time to time, it seems slow. I'm not sure if this is growing pains from their infrastructure, or my office's bandwidth, but I will hear from my content producers about their post not loading too quickly.
  • It would be nice to have a multi-tagging feature where I can categorize my emails, landing pages, CTAs, etc. Currently I can only add them to a single campaign name.
  • Sales Pipeline ability and dashboards.
If you are a marketing professional and want to implement an inbound (digital) marketing strategy, HubSpot is that platform. HubSpot offers the complete end-to-end solution (from website to conversion) and support at an affordable price; setting you up for success. And, they're also offering HubSpot CRM for free. This means that you can create a website, set up email and social marketing, create thought leadership content, measure the buyer's journey to conversion all in one platform. If you are only interested in a piece of the end-to-end marketing process such as only email marketing, or only social publishing and listening, then it would make sense to find a different tool to accomplish that goal.
Rachel Pavlas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot to gain new leads and convert those leads to donors. HubSpot is also extremely helpful in nurturing those leads.
  • Social Media Monitoring
  • Social Media Publishing
  • Emails
  • Tracking and Analytics
  • The ability to schedule from non-mainstream social media platforms
  • The ability to track non-mainstream social media platforms
HubSpot is pricey, but it is well worth it if you're looking to attract new leads and create conversions!
Score 9 out of 10
Vetted Review
Verified User
HubSpot is used by our marketing department in supporting our sales team and doing general marketing communications. It has helped our marketing team be more data driven and helped us track our campaigns and individual communications which we were not doing before our HubSpot subscription began. As a company that helps our clients use data to drive decisions; it is great to practice what we preach.
  • Interface is easy to use and intuitive.
  • Email editing is extremely easy to use for both design professionals and people who do not know how to code HTML.
  • The social interface is extremely detail oriented and allows you to take your social tracking to the next level.
  • SalesForce integration is not always intuitive.
  • The training is not as streamlined as it could be.
HubSpot is definitely better suited to marketing teams that already have a vision and direction. They can help you get there, but it helps if your team has an idea of where to go.
Kathleen Slattery Booth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
HubSpot is being used across my entire organization. We use both the marketing software and the CRM (as well as Sidekick) for our own marketing and it has been very impactful in helping us to track our marketing performance and generate more leads. In addition, we work with 15+ companies that use HubSpot for their marketing. We chose to become a HubSpot partner agency because it is the best tool for us as an agency to operate more effectively in improving our customers' marketing and it also makes it simple to track, measure and report the impact that our work is having on their bottom line.
  • One centralized dashboard for tracking all of your marketing activities
  • Checklist-style approach to ensuring that users are optimizing their pages, emails, etc. for SEO (a "for dummies" approach)
  • Integration of CRM and marketing software eliminates data silos
  • For users that have been HubSpot customers for a long time, the amount of content in the portal can be overwhelming. Better folder structures for workflows, lists, etc. would help to eliminate this clutter.
  • More custom reporting would be nice. For example, I would love to be able to auto-generate an email to my sales team of all new leads that have converted in the last week.
  • A lead rotator would be good. When new leads convert, it would be great to be able to auto-assign them to different salespeople on a pre-set rotation schedule.
Are you committed to the inbound marketing methodology? HubSpot is more than a software tool and companies that do the best are the ones that see it as part of a bigger strategy and are committed to consistently implementing their inbound marketing efforts.
Kortney McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot for both the Marketing platform and Sidekick for our sales team. It is used, essentially, by the entirety of the marketing and sales departments as it integrates well with Salesforce, and allows for seamless communication to our database on behalf of anyone at our organization.
  • Customer Support- they are always there to help and get you answers and solutions to your problems.
  • Easy UX- it requires little onboarding time for new users and makes it a great product to work in everyday.
  • Resources- any question you have has probably already been asked and answered in a blog post, ebook, inforgraphic or something...and HubSpot provides you with more than enough resources to advance you both in their product and in your role.
  • I would love if HubSpot had a collaborative way for employees to share easily to their social networks - not just those connected via admins.
  • Landing page features- it would be great to have deeper design abilities for marketing collateral.
I recommend HubSpot to everyone I know. Personally, the social media management portion of the platform is AMAZING and it was my main focus when coming on board. When it comes to marketing automation, I would recommend HubSpot to a SMB, a small marketing team that is crunched for time and bandwidth, or as a supplement to a larger marketing automation software for larger enterprise organizations.
Jeff Schneider | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We use HubSpot both in our company and we manage it and provide services for clients as well. It's used primarily by the marketing team to generate leads, warm them up and nurture them, and get them sales ready. The sales teams are starting to use them more and more as well and they find that they are able to look back and review the prospect's activity and determine what kind of information they were seeking and it makes working with them much easier.
  • Closed loop analytics. Unless every component of your marketing is tied into one place you'll never get an accurate "start to finish" view of your marketing. HubSpot does this better than any other I've seen.
  • Intuitive interface. HubSpot's put a lot of effort into making their tool easy to use. I find this is where a lot of companies struggle. They make these tools so powerful, but operating them can also be a challenge. HubSpot's done this really well.
  • Top notch service and support. If you do have problems or questions, support is a phone call away. I have never waited on hold longer than about 2-3 minutes and most times my calls are answered inside of 60 seconds. And the best thing about support is they'll roll up their sleeves and dive into the problem with you. They're not going to send you a link to a help article and move on to the next person like so many other companies do. Support is incredible.
  • I'd really like to see a "library" where evergreen social updates (such as links to blog posts) can be stored and reused over and over on a set schedule. There are other social softwares that have this functionality and I find that so useful and such a time saver that I don't do all of our social publishing through HubSpot anymore.
  • I think there is a disconnect between their package levels. The Basic level is pretty much useless because it lacks marketing automation and the ability to do drip sequences. That means that the entry level package really is at the Professional level but that's not always affordable for smaller businesses. The difference in price between Professional and Enterprise is ridiculous (sorry guys, I still love you!) There are some valuable tools in Enterprise but the jump in price isn't reflective of the added value in my opinion.
  • There's room for improvement in the workflows. Creating a list that shows people who have completed a form is easy to do. Creating a list that shows people who have completed a form, and have NOT completed any other forms is not so easy to do. Some competitor platforms have introduced tagging where behaviours and activities can trigger the system to apply a tag to a contact record. Marketing automation can then be triggered by tags. This opens up a ton of possibilities and might be worth looking at.
HubSpot is an amazing marketing platform that can work in almost any business. It is particularly well suited for businesses that have extended sales cycles or information-heavy buying cycles. We've successfully applied the inbound marketing methodology to travel agencies, realtors, home builders, developers, conference and event companies, salons, spas, almost any industry you can imagine. But the tool alone doesn't guarantee success. It's dependent on the strategy that's applied and how it integrates with the tool set.
Spencer Rule | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

First and foremost having all tools related to blogging, social media, SEO, email marketing and analytics all in one place. This is a timesaver. I used to jump between at least 10 different tools to do what I do in HubSpot. I love the dashboard to get a quick pulse on how my month of marketing is going. I love that their tools are built to be persona driven and campaigns can be organized around your personas. It helps us in the areas of lead generation, better content, more content, more efficient work, increased productivity and better organization. In the first 4 months using this platform we were able to generate the amount of leads we did in the previous 12. AND it is more organized, we know more about these leads, we know more about their conversion path, and we are passing more context to our sales team when we seamlessly pass them off to our sales team using the HubSpot CRM. Currently our marketing department, our safety team, our client service team, our underwriting team and our sales team have all had involvement with the tool. Our sales team also uses the HubSpot CRM.

I love the ability to create complex workflows using automation based on any set of complex events and triggers I want based on what contacts have done and what we know about them. Workflows have transformed our lead nurturing program using targeted automated email lead nurturing. Huge time saver. I think HubSpot also perfectly blends the art of delivering an incredible tool that is their platform, but just as important is their ability to deliver the inbound training and support to make sure their clients are successful at using the tool.

  • Workflows - time saving, better lead nurturing
  • Organizing initiatives - on a persona level, a campaign level, budget, keyword, landing page, everything can be synced up and integrated.
  • Content - their academy area, training, support, hubstars, its all amazing to help you create better content and the tool itself helps you create and implement better content.
  • Email - their mass email tools and analytics are very strong.
  • Reporting - quick easy reporting. fun to use.
  • Dashboard - navigation - intuitive - fast - clean
  • Use behavior tracking and analytics
  • Smart content
  • CTA's, landing pages and forms
  • User management, roles, and access could be better refined
  • Landing page features and customizing, creating your own templates more easily
  • SEO tools
  • Reporting related to revenue and ROI
Do you have a CRM already? That's a big question to ask first. If you do, make sure it will integrate well with it. If you're going to use a tool like HubSpot it's a waste if you do not have a great integration with your CRM. Using the HubSpot CRM has been a great option for us and we are happy we made that choice. It is great for our small team. The calendar is not the best, we have opted to use Trello to organize our content and editorial calendars. If you do not have personas well defined nor a content strategy in the first place this might be a waste of your money. The tool is only a tool. You have to have great content first.
Matt Baumber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot helps us deliver a true inbound strategy. It links our complete digital offering and ensures we measure failures and success across our marketing efforts. This helps us learn so that we can improve and do more. HubSpot not only helps us deliver but teaches us more on how we can continually improve. It is easy to use and manage, train others to use and share content.
  • Training
  • Advice
  • Integration with other systems
  • IT Support
  • Web design options
  • Reporting
Do you understand the inbound strategy?
July 20, 2015

Thanks HubSpot!

Katie McNaught | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot throughout our company, mainly through the marketing team, but also sales. The software helps us with a lot of aspects of what we do from contact management to email/website/landing page design and marketing automation.
  • Managing tasks that would otherwise by hugely time consuming such as setting up automated work flow emails.
  • Again providing tools to massively customise emails to make them your own using 'design manager'.
  • Lists and other tools provided to manage vast amounts of contacts saves time and requires only one person to organise them. all.
  • Me and a colleague feel that the amount of different tabs required to be open for certain tasks could be reduced by quite a lot in some case, each tool required is important and works well... they should just be a little more condensed. For example when designing an email recently we had about 4 different tabs open, all to do different things.
  • Glitches in how contacts' information is presented often seem to occur, as in the properties switch around making it difficult to find what you are looking for sometimes!
  • I genuinely can't think of any more!
HubSpot is well suited for companies expecting or owning very large amounts of contacts, it manages these very well. Perhaps it may be unnecessary for smaller companies.
Score 9 out of 10
Vetted Review
Verified User
HubSpot is used for everything and it's absolutely amazing. From email marketing, social media marketing, inbound marketing, landing pages, content offers -- everything! The entire organization uses it from development, sales and obviously us marketers. Everyone can benefit in some way shape or form from HubSpot. It address the newfound way of reaching customers. It's completely changed the way sales is done.
  • Connect with social media.
  • Optimize landing pages.
  • A/B test.
  • Email marketing.
  • A/B testing.
  • Template offers.
  • Smart CTA options.
Outbound marketers or sales processes that aren't willing to switch to inbound will not succeed with HubSpot. Everyone else will.
John Gregory | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot has enabled us to elevate digital marketing with our senior executive leadership from the responsibility of one expert to an established process methodology being rolled out globally as the gold standard of how to move to a new vision of digital supported by print. We have the data to prove it in the form of interactions, followers and tangible leads.
  • HubSpot has enabled us to elevate digital marketing with our senior executive leadership from the responsibility of one expert to an established process methodology being rolled out globally as the gold standard of how to move to a new vision of digital supported by print. We have the data to prove it in the form of interactions, followers and tangible leads.
  • HubSpot has provided onsite training to our budding HubStars. This included direct research with the teams on how they were utilizing it and how this could be improved. They are now working directly to follow-up with those that attended the training.
  • I would like to be able to respond to Twitter comments through the HubSpot app on my phone
  • I would like to be able to monitor use of hashtags through HubSpot
Start with early adopters to build success and then roll-out from there.
July 13, 2015

I love HubSpot!

Alyssa Carrick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is used by our marketing department to manage our inbound marketing activities. We use HubSpot to manage our 3 blogs, CTAs, landing pages, social media publishing and monitoring, site page content, campaigns, webinar and event registration and more.
  • Provides an organized marketing platform that keeps many of our marketing tools in one centralized location.
  • The variety of integrations available for HubSpot makes using multiple marketing tools easy...GoToWebinar, Zapier, Wistia, SurveyMonkey, etc.
  • Provides excellent training materials, industry news, best practices, and customer support.
  • Social monitoring expanded to more than just Twitter.
  • Workflow enhancements for GoToWebinar integration.
  • Automatic list exports... I would love to be able to select lists that I would like exported and emailed to me on a reoccurring basis
If you do not plan to use the HubSpot CRM, make sure to have a sound plan to connect your existing CRM.
June 25, 2015

Very User Friendly!

Samantha Winchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
As a Diamond level partner, New Breed uses HubSpot across the enterprise as well as for our customers. I personally utilize many of the analytics tools as well as the keyword tracking tool in my work with search engine optimization. Especially at the Enterprise level, HubSpot is such a powerful tool. The attribute reporting is my favorite feature of HubSpot - it helps drive new initiatives.
  • Attribution reporting - this enables better campaign planning and management
  • Marketing management - from beginning to end, implementing a campaign is super easy
  • Competitive analysis - the competitor tool is so easy to use, and the dashboard gives a quick-glance look at how you compare
  • Some of the more advanced development features. It would be fantastic if there was a little more room for customization in the blog post editor.
It's very well suited for companies that generate leads. It's less appropriate for sites that are unlikely to drive revenue through lead generation, but can still be utilized in this scenario.
June 23, 2015

Why I Love Hubspot!

Renee Real | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
At Channelinsight, we use HubSpot for web site visitor tracking, sending email communications, track social media and generate leads using educational & thought-leadership content. Both Marketing and Sales use HubSpot, which makes it easy to connect with prospects and build a better database. With HubSpot it is very easy to create effective landing pages, professional looking emails, web pages and capture lead information.
  • HubSpot is easy to learn how to use. As a result not a lot of training is necessary to get up and running quickly.
  • I really love being able to see the results of our marketing efforts in the HubSpot dashboards. With their dashboards, it is easy to compare the results for email and landing pages and to figure which ones worked the best and which ones didn't. This makes it simple to repeat your successes and avoid duplicating your mistakes.
  • HubSpot is constantly offering educational experiences to help users learn how to use the product more effectively. Their blog always provides great information and helps me to keep up with the consistently changing technology of the internet. This education helps me to be a better marketer and as result, helps me to create more effective marketing programs that generate more awareness of my brand and generate more leads.
  • I really can't think of any areas that are in need of improvement. HubSpot is constantly improving and upgrading it's software. I used to think that eventually I would need to move to another Marketing Automation software, but because HubSpot is always evolving, I no longer feel this way.
HubSpot is very well suited for small and mid-sized companies who aren't sending out thousands and thousands of emails every week. If you are sending that many emails, you might want to consider using Marketo or Eloqua (very expensive), but your usage needs to justify the cost. I am very happy with HubSpot for our needs and they seem to grow along with us!
Carolyn Morse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our organization started using HubSpot to help streamline outreach through social media and use that as sales generation for our B2C marketing. It helps us maintain timely and regular postings. We are now integrating it into our B2B lead generation and sales initiative. The process flow helps us let these channels cross where appropriate but separates them when the message needs to differ. We will soon begin integration with SurveyMonkey for further qualification of leads in B2B channels.
We use HubSpot internally and with an implementation partner. It is nice because we can see all relevant flows, processes to enhance each other's work and avoid overlaps.
  • We can write, load and schedule our blogs for a significant period of our marketing calendar for B2C and B2B and both.
  • We can write load and schedule our social media activities to correspond with both our corporate marketing calendar and posts for specific events for our own or our resellers participation. This lets our B2B exposure improve to put our brand in front of the consumer market through other channels.
  • We can integrate forms from HubSpot with Goldmine, our CRM system, so we are able to maintain complete history of all activities with a client or customer but still keep the pre-defined flow for marketing communications.
  • HubSpot training programs are excellent ways for learning and using the product and also to add value for an employee.
  • There are some ways HubSpot performs its actions that make it necessary for us to purchase additional functionality in other products we have used for much longer in order to integrate. Changing the way it works in these instances would provide us easier implementation and allow us to utilize it more completely.
  • HubSpot's latest initiative to become our CRM system interferes with a CRM system which has MANY years worth of data, including links to documents, While I understand the need for some CRM "functionality" in a product like HubSpot, it is not comprehensive enough to be my CRM system.
  • Integration with more social media platforms to address the changing consumer usage. For example, the shift of many age groups away from Facebook to Instagram.
I have not identified specifics other than those previously mentioned. I do like the implementation of the mobile app as it lets me add something that can be checked, integrated and scheduled into our plan and still go out in a timely manner. This is especially important in social media where overdoing it can cost viewers.
June 17, 2015

I love HubSpot

Nancy Grossbart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is being used by the marketing department for top and middle of the funnel marketing. We use it to convert interested students into applicants.
  • Great technical support. I can't say enough about this. The software is fabulous but the many features that make it great also make it complicated. I've been using it for 6 years and I still contact support often. They help me solve problems as well as talk me through new ideas I want to implement.
  • They are good listeners and are always improving the product with customer feedback. I remember a few years ago there was some issue where they stumbled in the advance communication of a change. The customer base went crazy. Right after that, they instituted a methodical communication program and I can't remember being surprised at anything since then.
  • The software adds to your productivity. In another review I gave years ago, I said that it was like adding an additional person or two to your staff.
  • They have a strange way of reporting when a prospect was converted to a customer. Even though they have explained it me numerous times, I can't keep it in my head because it doesn't really make sense. They report the conversion to customer on the day the customer first converted as a prospect, not on the day of the sale. I still don't get why.
I have recommended it to many people but I always tell them it is very hard to do; it requires a major commitment. I also say that the rewards can be very great.
Score 10 out of 10
Vetted Review
Verified User
  • Accurate reporting, great visual aids, and the company also provides informative whitepapers and case studies.
  • The SEO module provides great analytics, however, it only gives you a piece of the puzzle. Having another analytics solution such as Google Analytics would help fill in the puzzle pieces, such as tracking your inbound campaigns via a CID.
It's a great product. They continue to push out relevant information on marketing. Their products give you insight to marketing initiatives and allow you to see the full ROI of your efforts.
Kevin Musella | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using HubSpot throughout our organization for different things. We use it to manage our website and keep things up to date as well as capturing leads.
  • Easy to use - From setting up web pages to updating data HubSpot is very easy to use
  • Great proactive support staff - Our company representative Jared Brewer is awesome. He knows our business and pushes us enough to get us to make things happen.
  • All in one - It really is an all in one platform. Blog, Social Media, etc all in one place.
  • Great analytics - We get to run the reports the way we want them when we want them.
  • Daily updates - Emails from HubSpot on a daily basis so we can track what we are doing online.
  • It takes a while to get to know your way around. Once you have done it a few times it is very easy.
  • Support different platforms like Dreamweaver from Adobe
This is a great program and very interactive. It does let us do everything we need at this point in our business. We are in the process of implementing the full use of the Social Media platform and so far it seems to work very well for that. It is also very easy to change the look of a individual web page.
Spencer Darr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot is currently used in our company to manage all of our inbound digital marketing. I am the director of marketing at the corporate office of a multi-location company - 200 locations in 38 states. One of the primary challeneges with marketing for multiple locations is consistent message and branding in social media. HubSpot has allowed me to connect over 200 social media accounts - Twitter, Facebook, and Google+ - in one spot. This allows me to manage PR issues and post blogs across of network that reaches over 50,000 social media users.

The contacts database is very robust. Custom contact attributes allowed us to capture information that is relevant to our digital B2C marketing efforts. Every form submitted on our website was integrated with HubSpot's API (thanks to a ton of help from their outrageously supportive tech team). This allows me to segment based on store id, geo region, or customer type, for more segmented emailing. The contact reports aren't just email addresses like you would find on Constant Contact or Mail Chimp, every touch is recorded whether it was on the website, email, or social media.
  • Content Calendar - Combines all of the content generating tools into a simply laid out calendar. Plan and assign blog posts, social media updates, email blasts, and see it all in one large view. Then click into each content creating app and begin working. Summarizes the swiss-army knife ease of HubSpot's assorted marketing tools.
  • Customer Support - Personalized inbound training goes above and beyond what you would expect. Reps are very attentive to all of the details of your account, and find innovative ways to apply the inbound methodology to your specific company. The HubSpot Academy is AMAZING - providing hours of video on the philosophy and practice of inbound marketing with HubSpot. If you pay enough attention, you can get HubSpot certified like me!
  • Social Media - Publish to 200 accounts in a few clicks. Monitor Twitter for prospects and engage with users talking about your product or industry. Create reports to show your boss the traffic is worth the time.
  • Location Management - Would love to see a way to manage search engine listings like Google, Yahoo, Bing, etc... Publishing store information to business directories is a big part of inbound marketing missing from this software suite.
  • Managing images and uploaded files is difficult and time consuming. Wish there was a way to integrate with my Dropbox so renaming and organizing doesn't absorb hours.
  • Design Manager for email templates, forms, and landing pages still has a lot of room for improvement. Difficult tool to learn for someone without a background in HTML/CSS and little support from reps or academy.
Be completely honest about all of your concerns with your sales rep. Deciding on marketing software is a headache, but define a few features that are non-negotiables and make sure there is a solution for your specific problems. For my company, social media publishing was the make-or-break feature. Every other multi-location marketing tool was outrageously priced when scaled to 200 branches. HubSpot doesn't tier the pricing for users or connected accounts. Email and contact management was the other deal-breaker. The sales rep and I were able to define solutions for all of my obstacles before the purchase was made. This allowed us to deploy HubSpot very effectively when launch came.
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