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Outreach

Outreach

Overview

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…

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Recent Reviews

TrustRadius Insights

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal …
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A must have for sales

9 out of 10
June 22, 2023
Incentivized
I use Outreach every single day. I use it primarily to reach out cold to prospects I've never spoken to by adding them to a sequence. I …
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A sales person's best friend!

8 out of 10
March 15, 2022
For the sales team, we use it for setting cadence email sequences to not only track emails being sent but having that flow that sends …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.outreach.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

What is lemlist?

lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.

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Product Details

What is Outreach?

Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle.

Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Outreach Videos

Outreach Competitors

Outreach Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Salesloft, Gong, and Clari are common alternatives for Outreach.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Outreach are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(844)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.

Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.

Attribute Ratings

Reviews

(151-175 of 202)
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Shaun Houshmand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using Outreach for our outbound outreach to targeted prospects within the inside sales team. It's addressing the problem of keeping the inside sales team, which I supervise, touching the prospect enough times with calls, emails and action items, in order to make the connection needed to obtain a meeting over the phone.
Jake Vago | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used by the entire sales org - sales reps, sales leaders and the outbound team (i.e. BDRs). The main business problem it solves is to help scale with a one-to-many model but still be targeted with your outreach. Ultimately, it helps us set up more calls with prospects, which is what Outreach is designed to do. I also use it for renewal customers and saving time such as leveraging the template feature.
January 15, 2018

Outreach Review

Carrington Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used by one department (sales) and it addresses outbound and inbound sales tasks, call, and email data. Inbound teams use templates and sequences to respond to leads, and outbound teams use it as a task manager to keep track of ABM marketing initiatives. Some AEs have access to Outreach still but do not lean on it as heavily as the prospecting and inbound teams.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is currently used primarily by our SDR (insides sales prospecting/qualification) organization as a CRM and email campaign platform. We also have a couple of seats provisioned to training account managers that close training-only deals. This platform allows our reps to conduct massive outbound email campaigns to cold prospects, without storing that prospect information in our Salesforce instance and polluting our otherwise warm lead pool. Users import CSV files with prospect information into Outreach or import directly from Salesforce using the 'Outreach Everywhere' Chrome extension. Once imported, these prospects are 'sequenced' using custom-built email campaigns, which send mail merges at specific intervals. These sequences also create reminders to call prospects based on manual scheduling, or automatically based on the number of times a particular prospect has opened an email. Outreach makes it simple to automate the tracking of prospect information, such as how many times they have been called or emailed, what their current stage in the process is, and when they can be contacted.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is being used by our sales department as part of our outbound strategy. It allows our sales team to reach out to particular groups of prospects with tailored message, whilst saving time on generating individually sent messages to each prospect. The tool allows us to reach out to more prospective clients in an effective and organised manner.
Nichole Ekkert-Vine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach.io is being used in sales across the company and is the standard tool to assist outbound sales. Outreach helps sales teams stay organized, learn about their prospects, keep in constant communication, and take control of their selling process. Outreach also helps us to collaborate with each other on our various selling processes and gather valuable feedback.
January 11, 2018

Outreach Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's used heavily across the SDR team since they spend the majority of their time on outbound efforts. The account executive team will mostly use it if they are prospecting and some will use it for follow-ups or trying to reconnect with clients down the road. We've got a focus on growing our business, and it starts with getting enough meetings.
Paige Peters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At ExamSoft our entire Sales team uses Outreach. Our Inside Sales team uses Outreach on a daily basis, while the Outside team uses it less frequently, but both teams have seen the value. The Inside Team sends over 1,000 emails per week through the platform. The Inside Team uses Outreach to send out their weekly campaigns. For instance, we ask that they touch a target vertical that week and they'll use Outreach to create their template and mass email contacts or set up a sequence to email a contact over a few weeks. As we're a small team, Outreach helps us expand our reach easily and efficiently. The platform is extremely user-friendly and gives data and analytics so we can continue to work smarter as a team.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Outreach a lot as a sales team. It is our main tool of communication and lead cadencing. We use salesforce alongside it and the two seem to pair up well. There can be some communication issues between the two but nothing you can't work through. Overall it's a great system that is visually pleasing and somewhat simple to operate.
Soraya Hirani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used by our SDRs and AEs on the corporate and mid-market side. We use Outreach to automate our sales process and improve the efficiency of our prospect engagement. It helps us see what messaging is resonating the most, which is helpful for our start-up. Outreach reminds us to touch the prospects we've sequenced resulting in better, smarter activity.
Rand Sargent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Outreach is used by the sales organization to better streamline communication to our customers and help automate some of the tasks that often slip through the cracks. It's helping us convert leads at a higher rate, and uncover messaging that works well so that future communication can be more effective.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We're using Outreach primarily for sales process automation. We make the most use out of the sequencing capability, but also use the platform for dialing out of Salesforce, sales ops, and from what I understand we use it for some marketing automation-type features as well. The primary problem we're addressing is how pipeline management and automating sales activity.
Dale Bachman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used to just be an SDR tool, was distributed across the entire sales org recently. Is a great tool for keeping emails and followups on track, personalizing outreach at scale. It's my main source of meetings and is a part of my every-morning routine. I like being able to keep track of how engaged my prospects are as well.
Gary Kawamura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I believe nearly everyone from BDRs to AEs uses Outreach. It provides a much faster, more efficient, better interface to contact prospects and customers and record that information. We use outreach to contact all prospects through email and phone. It also allows us to easily see the communication history of a prospect and account. It allows for very smooth and effective transitioning of communication between BDRs and AEs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Just by the sales department and it addresses our prospecting problems (cadences emails, keeps track of prospective clients and provides tasks to SDRs). Typically it is used only by sales but I think our marketing department has used it a couple times to develop template email responses to our current and new members.
Justin Calvert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[It's] Being used primarily by sales. Within sales, it is used by sales associates to automate emails, track email opens and forwards, and make calls. It aims to address the business problem of efficiency. Salespeople already have a lot on their plates. Outreach helps automate as much as possible so that the salesperson doesn't have to remember quite as much and can reach prospects easier.
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