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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(201-225 of 452)
Companies can't remove reviews or game the system. Here's why
Brianna Stauffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot for two major areas:

1. Marketing
We use many of HubSpot's features in our inbound and outbound marketing efforts. This consists of using landing pages, keyword research and tracking, email campaigns/workflows, and social media publishing. HubSpot's features make it easy to complete many tasks all in one program, and easily track progress made.

2. Customer Success
We also use some of these features to segment customer lists and send relevant emails and offers to our existing customers to help them succeed with our products. The integrations we were able to set up between our customer platform and HubSpot have made it easy to keep track of how our customers are doing.

  • Educate customers and prospects. HubSpot's team excels at educating both about the product and about inbound marketing in general. I was able to quickly and easily get up-to-speed when I started using HubSpot by attending webinars and reading articles.
  • Adding features and updates that make life easier for customers. HubSpot adds new things weekly to their marketing system. All of these additions make it easier to accomplish what you need to get done. One example is the newer Workflow options. This addition removed many steps that I had previously gone through when setting up workflows.
  • A wish-list item for me is would be a social publishing integration with Pinterest. It's not a 'must' since the Pin It extension is easy, but it is one extra place I need to go when doing social marketing.
  • One other thing that takes extra work is the lack of integration with the HubSpot Campaigns with SalesForce campaigns. Currently we have to set up a campaign in each program, and give it the same name. Making sure you don't miss something from one to the other can take more time than expected.
HubSpot is a great tool for any company that is looking to educate and reach prospects in their target market with inbound marketing. If you have a company blog, or are looking to start one, HubSpot will take it to the next level by helping you with the next steps. CTAs, Landing Pages, and Drip Campaigns are all very important to building your list of leads who find you via your blog. HubSpot makes it easy to accomplish all of these and keep your list growing.
Carrie Gallagher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use HubSpot in my day job (a financial services firm) and at home for freelance marketing purposes. In both installations, the websites are on WordPress and HubSpot is used for analytics, email marketing, social media, and landing pages. The business problem HubSpot solves for me is that it puts all of these assets in one place, so I don't need to employ dozens of separate tools.
  • Training: HubSpot has hands-down the best training of any software I've used. They recently revamped their training programs with dozens of new videos and complementary resources. The ongoing live training and webinar series are also fantastic...I always learn something new. I've completed all of the certifications, except the COS Design.
  • Support: The support team is fast and friendly, available by phone, email and Twitter, and they always follow up to make sure you're satisfied. If there's a feature not currently available, they'll log it as an idea for future product enhancements.
  • Social Inbox: I love this tool. I use it in combination with HubSpot's Chrome extension, which saves me valuable time scheduling Twitter and LinkedIn updates.
  • Reporting: The new reporting add-on is very powerful, and gives me the ability to quickly create visual reports for my monthly meetings.
  • Inability to edit campaign names after they are created.
HubSpot is a commitment to continued learning and putting the inbound methodology into practice. I implemented HubSpot for a trading technology startup in 2013, and they decided not to renew because they said they "didn't get anything out of it." The fact is, they didn't use it enough and their marketing mindset was too outbound.
November 20, 2015

Best tool on the market!

Emilee Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We began using HubSpot in our sales and marketing. As we developed our skill set in the tool, we began to resell it to our clients and offer inbound consulting. Now, the whole organization is in the process of getting certified and will be using the tool for our clients. For us, HubSpot optimizes our marketing efforts while seamlessly integrating with our sales.
  • When you buy HubSpot, you don't just get the software. You get a team of experts that are there to help and consult with you to ensure that you get the best results possible.
  • Extensive training on the tool ensures that you know how to use everything HubSpot has to offer.
  • It has altered everything we do and we saw results immediately across departments.
  • Salesforce integration is great in theory, but we haven't been able to get it working to the full potential.
  • Design templates are not as easy to use as competitors, but the tool does automatically produce templates to match your existing website.
  • There are a few bugs here and there that continuously stand in the way of our tracking. While it is not always 100% accurate, it is accurate enough to measure.
Do you have the time and drive to invest in making it work? If your answer is no, then inbound marketing probably won't work for you--or you need to surround yourself with individuals who do have the time and drive to push out relevant content consistently.
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot for everything from marketing automation to hosting our website. Specifically, we use the blog, landing pages, website, gated content, social monitoring, and email marketing tools. We integrate HubSpot with Salesforce. HubSpot is primarily used by Marketing, Marketing Ops, and Sales Ops. HubSpot allows us to create marketing optimized webpages, email customers and prospects, engage with followers on social media, and drive leads for our sales team.
  • Easy to update and publish blog posts and webpages.
  • Excellent content and learning materials.
  • Great customer support.
  • New updates to the platform have been slightly unstable.
  • Limited options for email marketing automation compared to Eloqua and Marketo.
  • Content calendar isn't very robust.
It works well if you want one platform to handle marketing automation and your website. Now that that HubSpot has their own CRM, you could potentially use it for marketing automation, website, and CRM. It is relatively easy to learn and has lots of educational material. HubSpot is probably best suited for smaller marketing teams that don't have the resources to manage too many different systems and want to have an all-in-one marketing platform.
Courtney Hamby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot primarily for all of our marketing efforts (emails, social media, landing pages, blogging, etc.) as well as for reporting. Our sales team has started to utilize the sales portion of HubSpot as well. It really helps with the creation and managing of email campaigns, which is very useful. I appreciate having one marketing tool that I can use for almost all of our marketing programs. My boss can log into HubSpot to see how programs are performing and access all the data and reporting that he needs.
  • Social Media Marketing: schedule your posts and it posts to all of your social channels at once and then it is all in one place to view interactions and clicks.
  • Blog - our entire blog is setup through HubSpot and linked to from our homepage. It's very easy to manage and sometimes better if you aren't familiar or don't want the bloggers accessing your WordPress dashboard.
  • Email Campaigns - Email Creation, segregating contacts for emails and then tracking their performance is all simple.
  • The blog was difficult to setup originally but Hubspot has an awesome team to help whenever needed. It's now functional and very low maintenance.
  • I wish the social media platform could also post to Instagram.
This tool is great for small businesses like ourselves. It is simple for one person or a few. I would ask how it helps move leads through the funnel and how it tracks the lead to customer process. I may ask how HubSpot can help manage and keep your contact lists organized and clean.
November 16, 2015

Hubspot, hit the spot!

Sydney Hill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are currently using Hubspot for Inbond Marketing and CRM. It is great to have the two tools integrated so closely.
  • Not only have I been impressed with the tool, I have also been thoroughly impressed with the customer service at Hubspot. My marketing consultant has provided excellent guidance and helped to get our marketing engine to the next level.
  • If there is ever an issue, the help desk has very quick turnaround
  • They update the product and provide the appropriate onboarding/training when that happens so software users don't miss a beat.
  • Adding an image to an email is difficult, the space where you click is very small, might need to look at the ux for that particular screen.
  • Email templates have been a tough spot for use, at times it seems to be the clunkiest part of the system.
  • Would love a podcast with best practices.
The tool has helped me simplify and organize our marketing efforts.
Ryan M. Bilak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is currently being used by the sales and marketing teams in our organization. It helps us keep up with our social followers, drive downloads of our app, and track leads that come from our marketing channels.
  • Customer service is exceptional. Any time I have an issue or question I am on the phone with someone within a few minutes, 24/7. They even follow up afterwards to make sure my issue has been resolved.
  • Easy to use. The simple interface of the dashboards and tools make it extremely easy for a new user to get the hang of the platform and start having success with it.
  • Reporting. The robust reporting features in HubSpot allow us to really drill down and find the information we want.
  • Some settings are not easy to find and I have to seek out articles for help and even call support sometimes.
  • When a landing page does not display the way you want it to it can be difficult for someone with little coding knowledge to fix the issues.
  • Wish that HubSpot gathered data on traffic and leads from specific social media posts.
Would not recommend for a business that is not active online. You can only take full advantage of the HubSpot tools if you are actively spending time and money to drive traffic to your website.
Christina Hooper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize HubSpot both to market our business as well as to help us provide the same marketing services we do for ourselves for our customers as a HubSpot partner agency.
  • HubSpot is a great tool for providing an overall way to organize and track your marketing efforts across social media, organic search, email marketing, and more.
  • Their team is amazing. They have been awesome every step of the way as we trained and implemented inbound marketing for us and our clients.
  • The addition of the CRM component made it even more awesome. Now we can track and manage the leads the marketing is generating.
  • I wish the workflow tool made it easier to print out a flow chart for my customers that want to see the whole flow.
  • I'd like to see better filtering in the CRM.
  • I'd also like to see notifications in the CRM. Right now, we don't get notified if we've been assigned to a lead, so we can miss following up with them.
Mostly it's just an issue of budget. They have to have at least $300/month to devote to just the software to really get started with it. On top of that, you need time or budget to implement inbound so you are getting your money's worth from the tool.
Score 10 out of 10
Vetted Review
Reseller
HubSpot is being used by our company to:

  • Identify potential opportunities
  • Generate new leads
  • Nurture current leads
  • Keep current customers in the loop
  • Collect and nurture potential job applicants
We check our dashboard first thing every day, and refer back to it several times a day, especially on days when our campaigns are particularly active.

We use almost all of the tools available to us:

  • Buyer persona creation
  • Keyword research
  • Analytics
  • SEO suggestions
  • Social Marketing review, scheduling, monitoring, responding
The Social Marketing tools have reduced the time it takes to schedule tweets, monitor who is talking about us, and overall engagement with our

Marketing Automation helps us with creating and maintaining all of our:

  • Calls to Action
  • Landing Pages
  • Forms
  • Lists
  • Campaigns
  • Workflows
The Reporting tools automatically keep track of what is working and what is not. We check the popularity of Blog posts, how often our core pages are being accessed, monitor how our keyword rankings are doing and much more. We could not be as productive as we are without the interconnectedness of the tools.

Additionally, we do all of the above and more for clients. We could not do what we do for them without HubSpot at the center of our activities. (We could, but it would cost them double or triple)!
  • HubSpot coordinates our marketing efforts across multiple channels.
  • The Dashboard is clear and concise. This is the daily (and intra-day) hub for us.
  • Several tools within HubSpot make it easy to see what is working and what is not in our marketing efforts.
  • Pricing is an issue with some of our clients.
  • Some tools require digging in to the training before being used effectively.
  • The mobile app is great, but needs more features.
I like to recommend HubSpot to companies that meet this minimum criteria:

  • Committed to growth
  • Willing to spend 15% of their budget on marketing
  • Are on target to reach over $1M annual revenue
  • Understand that building a foundation takes time
  • Patient to see results in 6-9 months
If companies are not committed to building a foundation, HubSpot may not be for them. If a company is not hungry to grow, they probably do not have the stamina required to build a successful Inbound Marketing campaign.
Hannah Broaddus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hubspot is the tool that we use to organize and coordinate our entire sales and marketing department. Our website is built on the Hubspot COS, and we implement all the tools of the Professional version. We also use the Hubspot CRM and have that integrated with our emails and inbound marketing. This collaborative system allows us to have full insight on our potential new customers, tracking what they're interested in and when they're engaging with us. Our sales and marketing department is quickly growing, and Hubspot will allow us to scale and put together a collaborative system to allow us to share leads, and keep in communication as we want to. Not only does our website address customer questions and allow us to be viewed as an industry resource, it also allows us to tap into our customer base and build more of what they want to see.
  • Fully integrated tools allow you to take a holistic view of your potential customers. You can see when they came to your site, what they are interested in, when they return, what they're doing on social media and the pages that they visited. That way, sales can be much more effective.
  • Hubspot allows us to function with less sales people. For all the work we put in, Hubspot is working on the back end to multiply our efforts.
  • The CRM and Marketing tools tie effortlessly together. I love that I don't need to record anything and all of our emails and interactions are recorded effortlessly.
  • The CRM app is great, and allows me to find phone numbers, emails and make calls while I'm out on the road.
  • I can't wait until the CRM includes the ability to record both incoming and outgoing emails from Gmail, a functionality I understand is coming soon.
  • Because the COS is updating so quickly, I have struggled with some design elements being unchangable. This isn't an issue for new customers coming on because they have updated coding from a year ago, but it has been something I've had to address.
  • Simple design features are easy to change (like changing text or pictures) but any more complicated design changes do take some COS and HubL knowledge.
For a one person small business, I can understand why Hubspot would be a bit unnecessary in the beginning stages. It brings in a lot of additional leads, and you need to be prepared to scale your business if you start growing too fast. For example, if you've never had a website before and you're just starting a part time business, I can see that Hubspot would be too much of an investment and might not be worthwhile.

If you are, however, looking to grow your company quickly, Hubspot is an absolute requirement. Also, Hubspot is definitely geared towards the B2B sector, and does especially well in industries that are known for outdated marketing (like manufacturing).
September 30, 2015

Hubspot to the Rescue!

Andy Reese | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot plays an important role in our digital marketing strategy and helps us turn anonymous visitors into identifiable leads.
  • User Interface is great and far simpler than other tools.
  • Customer Support service is second to none!
  • Dashboards provide a quick overview.
  • Only complaint is there is no middle price tier between the mid-upper options.
Make sure you have the internal bandwidth to implement the software and use it daily. If not consider an outside firm at an additional expense to ensure you are getting the most out of your investment. Garbage in, garbage out!
Mary Mohr | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot to send emails, write blogs, create social posts, and create landing pages. The marketing department and sales department use HubSpot. HubSpot helps us track visitors to the website and can easily track the activity of our clients or new visitors to landing pages. HubSpot makes marketing a breeze!
  • The social posting is great. You can easily preview posts before they are published.
  • The blog tool is easy to use and includes a handy SEO checklist.
  • Being able to preview emails and landing pages on different devices is very useful.
  • Setting up custom signatures needs to be an easier process.
  • It would be nice if all links were trackable automatically instead of having to set up trackable URL's and then set up lists based on those URL's.
It is great for sending out email and creating template landing pages. It is also great for setting up, deploying, and tracking campaigns and campaign results. Anything that you want to accomplish in a marketing campaign can be achieved using HubSpot. It is user friendly and even has check lists so that the user is always using best practices.
Tobias Pasma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for all our inbound marketing and to measure the success of all our marketing activities.
  • The HubSpot COS is the best CMS I have every worked with.
  • HubSpot works super intuitive and it is very easy to learn how to use the tools.
  • The constant roll-out of product updates makes sure you are always working with the latest and greatest tools available.
  • The connectivity is great. I can connect HubSpot with pretty much anything I would want to connect it to.
  • I would like to have a place in the software where I see all my content combined. Not on landingpage, blogpost, social or campaign level; but just everything from everywhere.
  • I think buyer persona's should have a more prominent place in the software and should come back in every content tool.
For the companies with a really tiny budget for marketing HubSpot might be a little bit expensive, because the Basic version starts at €160 a month.
Francois Mathieu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot is used by the Uberflip marketing team to create landing pages for marketing offers, design emails templates, manage email contacts and automate interactions with our prospects.
  • Setting up forms
  • Segmenting contact lists
  • A/B testing emails
  • Branching logic is hard to visualize.
HubSpot is well suited if you want to send personalized emails to segmented audiences and improve conversion rates from visitors to customers.
September 01, 2015

The sweet spot

Joanna Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hey there! I'm excited you're thinking about HubSpot! We use it across our sales and marketing division (and even sometimes with support calls, they will add information about a contact).

We organize our information about prospects, leads, contacts and customers. Using HubSpot, we can qualify leads, blog and blog and more blog, and we can get some great nurture workflows going to keep the conversation alive with our customers after they download a resource (or webinar/demo, but we don't do very many of those yet).

Love it!
  • Organization. They set sample flows and patterns. I just have to set it up and add my content.
  • Tutorials. They have a lot and they are excellent.
  • Support. Every time I have a question, they answer right away and actually have the answer.
  • Onboarding. It's a LOT of services, names of features, etc.
  • Learning Curve. See above...there's a lot going on and it takes a while to sort it out.
It is a budget commitment. You've got to be ready to actually produce that content to go with the promotion plan you're paying for. Do you have the staffing or size or budget to drive a service like HubSpot? Or are you willing to work with fewer features and then upgrade as your performance grows?
Rachel Pavlas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot to gain new leads and convert those leads to donors. HubSpot is also extremely helpful in nurturing those leads.
  • Social Media Monitoring
  • Social Media Publishing
  • Emails
  • Tracking and Analytics
  • The ability to schedule from non-mainstream social media platforms
  • The ability to track non-mainstream social media platforms
HubSpot is pricey, but it is well worth it if you're looking to attract new leads and create conversions!
Kathleen Slattery Booth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
HubSpot is being used across my entire organization. We use both the marketing software and the CRM (as well as Sidekick) for our own marketing and it has been very impactful in helping us to track our marketing performance and generate more leads. In addition, we work with 15+ companies that use HubSpot for their marketing. We chose to become a HubSpot partner agency because it is the best tool for us as an agency to operate more effectively in improving our customers' marketing and it also makes it simple to track, measure and report the impact that our work is having on their bottom line.
  • One centralized dashboard for tracking all of your marketing activities
  • Checklist-style approach to ensuring that users are optimizing their pages, emails, etc. for SEO (a "for dummies" approach)
  • Integration of CRM and marketing software eliminates data silos
  • For users that have been HubSpot customers for a long time, the amount of content in the portal can be overwhelming. Better folder structures for workflows, lists, etc. would help to eliminate this clutter.
  • More custom reporting would be nice. For example, I would love to be able to auto-generate an email to my sales team of all new leads that have converted in the last week.
  • A lead rotator would be good. When new leads convert, it would be great to be able to auto-assign them to different salespeople on a pre-set rotation schedule.
Are you committed to the inbound marketing methodology? HubSpot is more than a software tool and companies that do the best are the ones that see it as part of a bigger strategy and are committed to consistently implementing their inbound marketing efforts.
Jeff Schneider | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We use HubSpot both in our company and we manage it and provide services for clients as well. It's used primarily by the marketing team to generate leads, warm them up and nurture them, and get them sales ready. The sales teams are starting to use them more and more as well and they find that they are able to look back and review the prospect's activity and determine what kind of information they were seeking and it makes working with them much easier.
  • Closed loop analytics. Unless every component of your marketing is tied into one place you'll never get an accurate "start to finish" view of your marketing. HubSpot does this better than any other I've seen.
  • Intuitive interface. HubSpot's put a lot of effort into making their tool easy to use. I find this is where a lot of companies struggle. They make these tools so powerful, but operating them can also be a challenge. HubSpot's done this really well.
  • Top notch service and support. If you do have problems or questions, support is a phone call away. I have never waited on hold longer than about 2-3 minutes and most times my calls are answered inside of 60 seconds. And the best thing about support is they'll roll up their sleeves and dive into the problem with you. They're not going to send you a link to a help article and move on to the next person like so many other companies do. Support is incredible.
  • I'd really like to see a "library" where evergreen social updates (such as links to blog posts) can be stored and reused over and over on a set schedule. There are other social softwares that have this functionality and I find that so useful and such a time saver that I don't do all of our social publishing through HubSpot anymore.
  • I think there is a disconnect between their package levels. The Basic level is pretty much useless because it lacks marketing automation and the ability to do drip sequences. That means that the entry level package really is at the Professional level but that's not always affordable for smaller businesses. The difference in price between Professional and Enterprise is ridiculous (sorry guys, I still love you!) There are some valuable tools in Enterprise but the jump in price isn't reflective of the added value in my opinion.
  • There's room for improvement in the workflows. Creating a list that shows people who have completed a form is easy to do. Creating a list that shows people who have completed a form, and have NOT completed any other forms is not so easy to do. Some competitor platforms have introduced tagging where behaviours and activities can trigger the system to apply a tag to a contact record. Marketing automation can then be triggered by tags. This opens up a ton of possibilities and might be worth looking at.
HubSpot is an amazing marketing platform that can work in almost any business. It is particularly well suited for businesses that have extended sales cycles or information-heavy buying cycles. We've successfully applied the inbound marketing methodology to travel agencies, realtors, home builders, developers, conference and event companies, salons, spas, almost any industry you can imagine. But the tool alone doesn't guarantee success. It's dependent on the strategy that's applied and how it integrates with the tool set.
Matt Baumber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot helps us deliver a true inbound strategy. It links our complete digital offering and ensures we measure failures and success across our marketing efforts. This helps us learn so that we can improve and do more. HubSpot not only helps us deliver but teaches us more on how we can continually improve. It is easy to use and manage, train others to use and share content.
  • Training
  • Advice
  • Integration with other systems
  • IT Support
  • Web design options
  • Reporting
Do you understand the inbound strategy?
July 20, 2015

Thanks HubSpot!

Katie McNaught | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot throughout our company, mainly through the marketing team, but also sales. The software helps us with a lot of aspects of what we do from contact management to email/website/landing page design and marketing automation.
  • Managing tasks that would otherwise by hugely time consuming such as setting up automated work flow emails.
  • Again providing tools to massively customise emails to make them your own using 'design manager'.
  • Lists and other tools provided to manage vast amounts of contacts saves time and requires only one person to organise them. all.
  • Me and a colleague feel that the amount of different tabs required to be open for certain tasks could be reduced by quite a lot in some case, each tool required is important and works well... they should just be a little more condensed. For example when designing an email recently we had about 4 different tabs open, all to do different things.
  • Glitches in how contacts' information is presented often seem to occur, as in the properties switch around making it difficult to find what you are looking for sometimes!
  • I genuinely can't think of any more!
HubSpot is well suited for companies expecting or owning very large amounts of contacts, it manages these very well. Perhaps it may be unnecessary for smaller companies.
Score 9 out of 10
Vetted Review
Verified User
HubSpot is used for everything and it's absolutely amazing. From email marketing, social media marketing, inbound marketing, landing pages, content offers -- everything! The entire organization uses it from development, sales and obviously us marketers. Everyone can benefit in some way shape or form from HubSpot. It address the newfound way of reaching customers. It's completely changed the way sales is done.
  • Connect with social media.
  • Optimize landing pages.
  • A/B test.
  • Email marketing.
  • A/B testing.
  • Template offers.
  • Smart CTA options.
Outbound marketers or sales processes that aren't willing to switch to inbound will not succeed with HubSpot. Everyone else will.
June 25, 2015

Very User Friendly!

Samantha Winchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
As a Diamond level partner, New Breed uses HubSpot across the enterprise as well as for our customers. I personally utilize many of the analytics tools as well as the keyword tracking tool in my work with search engine optimization. Especially at the Enterprise level, HubSpot is such a powerful tool. The attribute reporting is my favorite feature of HubSpot - it helps drive new initiatives.
  • Attribution reporting - this enables better campaign planning and management
  • Marketing management - from beginning to end, implementing a campaign is super easy
  • Competitive analysis - the competitor tool is so easy to use, and the dashboard gives a quick-glance look at how you compare
  • Some of the more advanced development features. It would be fantastic if there was a little more room for customization in the blog post editor.
It's very well suited for companies that generate leads. It's less appropriate for sites that are unlikely to drive revenue through lead generation, but can still be utilized in this scenario.
Carolyn Morse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our organization started using HubSpot to help streamline outreach through social media and use that as sales generation for our B2C marketing. It helps us maintain timely and regular postings. We are now integrating it into our B2B lead generation and sales initiative. The process flow helps us let these channels cross where appropriate but separates them when the message needs to differ. We will soon begin integration with SurveyMonkey for further qualification of leads in B2B channels.
We use HubSpot internally and with an implementation partner. It is nice because we can see all relevant flows, processes to enhance each other's work and avoid overlaps.
  • We can write, load and schedule our blogs for a significant period of our marketing calendar for B2C and B2B and both.
  • We can write load and schedule our social media activities to correspond with both our corporate marketing calendar and posts for specific events for our own or our resellers participation. This lets our B2B exposure improve to put our brand in front of the consumer market through other channels.
  • We can integrate forms from HubSpot with Goldmine, our CRM system, so we are able to maintain complete history of all activities with a client or customer but still keep the pre-defined flow for marketing communications.
  • HubSpot training programs are excellent ways for learning and using the product and also to add value for an employee.
  • There are some ways HubSpot performs its actions that make it necessary for us to purchase additional functionality in other products we have used for much longer in order to integrate. Changing the way it works in these instances would provide us easier implementation and allow us to utilize it more completely.
  • HubSpot's latest initiative to become our CRM system interferes with a CRM system which has MANY years worth of data, including links to documents, While I understand the need for some CRM "functionality" in a product like HubSpot, it is not comprehensive enough to be my CRM system.
  • Integration with more social media platforms to address the changing consumer usage. For example, the shift of many age groups away from Facebook to Instagram.
I have not identified specifics other than those previously mentioned. I do like the implementation of the mobile app as it lets me add something that can be checked, integrated and scheduled into our plan and still go out in a timely manner. This is especially important in social media where overdoing it can cost viewers.
Kevin Musella | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using HubSpot throughout our organization for different things. We use it to manage our website and keep things up to date as well as capturing leads.
  • Easy to use - From setting up web pages to updating data HubSpot is very easy to use
  • Great proactive support staff - Our company representative Jared Brewer is awesome. He knows our business and pushes us enough to get us to make things happen.
  • All in one - It really is an all in one platform. Blog, Social Media, etc all in one place.
  • Great analytics - We get to run the reports the way we want them when we want them.
  • Daily updates - Emails from HubSpot on a daily basis so we can track what we are doing online.
  • It takes a while to get to know your way around. Once you have done it a few times it is very easy.
  • Support different platforms like Dreamweaver from Adobe
This is a great program and very interactive. It does let us do everything we need at this point in our business. We are in the process of implementing the full use of the Social Media platform and so far it seems to work very well for that. It is also very easy to change the look of a individual web page.
Spencer Darr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
HubSpot is currently used in our company to manage all of our inbound digital marketing. I am the director of marketing at the corporate office of a multi-location company - 200 locations in 38 states. One of the primary challeneges with marketing for multiple locations is consistent message and branding in social media. HubSpot has allowed me to connect over 200 social media accounts - Twitter, Facebook, and Google+ - in one spot. This allows me to manage PR issues and post blogs across of network that reaches over 50,000 social media users.

The contacts database is very robust. Custom contact attributes allowed us to capture information that is relevant to our digital B2C marketing efforts. Every form submitted on our website was integrated with HubSpot's API (thanks to a ton of help from their outrageously supportive tech team). This allows me to segment based on store id, geo region, or customer type, for more segmented emailing. The contact reports aren't just email addresses like you would find on Constant Contact or Mail Chimp, every touch is recorded whether it was on the website, email, or social media.
  • Content Calendar - Combines all of the content generating tools into a simply laid out calendar. Plan and assign blog posts, social media updates, email blasts, and see it all in one large view. Then click into each content creating app and begin working. Summarizes the swiss-army knife ease of HubSpot's assorted marketing tools.
  • Customer Support - Personalized inbound training goes above and beyond what you would expect. Reps are very attentive to all of the details of your account, and find innovative ways to apply the inbound methodology to your specific company. The HubSpot Academy is AMAZING - providing hours of video on the philosophy and practice of inbound marketing with HubSpot. If you pay enough attention, you can get HubSpot certified like me!
  • Social Media - Publish to 200 accounts in a few clicks. Monitor Twitter for prospects and engage with users talking about your product or industry. Create reports to show your boss the traffic is worth the time.
  • Location Management - Would love to see a way to manage search engine listings like Google, Yahoo, Bing, etc... Publishing store information to business directories is a big part of inbound marketing missing from this software suite.
  • Managing images and uploaded files is difficult and time consuming. Wish there was a way to integrate with my Dropbox so renaming and organizing doesn't absorb hours.
  • Design Manager for email templates, forms, and landing pages still has a lot of room for improvement. Difficult tool to learn for someone without a background in HTML/CSS and little support from reps or academy.
Be completely honest about all of your concerns with your sales rep. Deciding on marketing software is a headache, but define a few features that are non-negotiables and make sure there is a solution for your specific problems. For my company, social media publishing was the make-or-break feature. Every other multi-location marketing tool was outrageously priced when scaled to 200 branches. HubSpot doesn't tier the pricing for users or connected accounts. Email and contact management was the other deal-breaker. The sales rep and I were able to define solutions for all of my obstacles before the purchase was made. This allowed us to deploy HubSpot very effectively when launch came.
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