Skip to main content
TrustRadius
HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

Read more
Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
Return to navigation

Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(26-50 of 452)
Companies can't remove reviews or game the system. Here's why
January 09, 2020

HubSpot Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize HubSpot for our customer relationship management system. We track all activity and communication via HubSpot. Our pipeline is monitored and reported via HubSpot and it acts as a great tool for our day to day operations. It is being utilized by many departments, sales, marketing, and customer service as well as our BoD's. Is address our organizational problems and keeps us up to date each and every day.
  • Pipeline.
  • Tracking activity.
  • Mass email limits.
  • Integrations with other vendors services.
I like the way the pipeline is presented in Hubspot. I prefer to use the board view vs the table view. It matches our sales process and is very user-friendly. When reviewing previous interactions with a client or prospect, HubSpot documents all touch points and allows me to review and prepare for my next touchpoint.
Sanjit Mandal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot as a CRM system to connect and stay engaged with clients. It was always challenging to go through Gmail and Outlook to see when I last followed up with certain potential clients in the pipeline. I would do a search for their name, sometimes I would find it, something I would not.
  • Saves countless hours searching for customer information.
  • Very simple easy to use interface; very responsive too.
  • Creating another pricing level for small businesses
If a small business is looking for better systems and processes to manage its sales cycle and customers, this is a great solution. As we focus on our business, we tend to lose focus on the operations or ways to optimize our customer management systems, and HubSpot has plenty of training and content to learn the best processes. You can contact them and speak with someone, and they will help.
Brooke Weinbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Hubspot to keep track of all leads and quarterly predictions. Every day, anyone from our team is notified about a leader they have previously input to the system and told when it's time to check in with them. We rely heavily on HubSpot to understand where our sales pipeline stands and what amounts of revenue we see coming in the near and distant future.
  • Notifies you about leads.
  • Allows you to create your own filters so you can search easily for the kind of contacts you want.
  • Generally any issue I had previously they have already made more functional and I have become very used to working with Hubspot so I have very little complaints.
Hubspot is great for sales and marketing teams to understand the leads they are collecting and how to better stay in touch with them. I'm not familiar with Hubspot's other products so I can't comment on how it will or will not be useful for different teams.
Score 2 out of 10
Vetted Review
Verified User
HubSpot was an amazing insight on email opens and how my inquiries are treated. I knew when my emails are opened and if I should or should not follow up. Everyone in our company used it on a regular basis and we checked their feed daily for over 4 years now.
  • They are probably good with marketing, but I haven't used their marketing tools so I can't say for sure.
  • CRM integration is annoying and should be turned off every time the tab restarts.
  • Functionality for the email tracking feature was recently reduced on purpose and the outcry from the community did not help.
Email tracking was good, that is the only functionality we used and it's been working extremely well until they decided to cut it. Very unfortunate for us and other members of the community who, until today, requested HubSpot to bring the functionality back. It allowed us to track emails and see when they are opened by our prospects. It helped us with our decision making and helped us generate more business and engage in timely communication.
Greg Linnemanstons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
HubSpot is our primary web and marketing automation platform, and we're a marketing firm. Everything we do for our marketing and most of the services we provide clients is done on and in HubSpot.
  • HubSpot is the highest rated (by users) marketing automation platform in the world, and it's because product development continues to be focused on giving users the best experience and the most power to impact their marketing and business development results. We believe the HubSpot CMS is the best web development product available because of ease of learning and use, security, and the incredible array of integrations available that continue to enhance business impact.
  • HubSpot is a fantastically easy publishing platform that makes it frictionless for distributed teams to publish SEO-optimized content, and always be on the same page about SEO strategy as you're creating.
  • The professional product is a great value for the capabilities that are included, and it makes small teams so much more effective at doing the work of a larger team from a single platform.
  • Product development never rests and is based on user experiences. We've been consistently involved in beta tests of new capabilities and almost as soon as we provide our impressions we see reflections in product improvements. Love it!
  • Reporting has improved and needs to continue.
HubSpot is ideally suited for SMB businesses and organizations who are placing heavy emphasis on content creation, publishing, and curation, and those who rely on attracting relevant traffic to web properties for the purpose of business development, both new business and with existing customers. Any business that has a fairly high degree of customer consideration prior to purchase should be looking at HubSpot as the best tool available for a smaller marketing team to do what the big guys are doing with content marketing.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot mostly to track email activity (open rates, etc). I used the CRM function for some time, but my business doesn't have much of a use for it, given our small size.
  • Training -- there's lots of great material for general use.
  • There is a free option.
  • You can use multiple email addresses/accounts.
  • The account is constantly disconnecting from email, causing me to manually reconnect (only after I realize that the connection was severed).
  • Terrible troubleshooting/customer support. When I switched from the paid version to the free version, I ran into a ton of issues. The support team had me changing the website HTML and all sorts of crazy stuff in response to what should have been an easy fix.
I used HubSpot as a sole-practitioner and found that the free version met enough of my needs. I didn't use much of the CRM functionality, but I do like the ability to track and store communication to refer back to. The activity tracking is useful and I liked the mobile application piece.
Angela Lyons, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is used across our organization in Sales, Customer Support and Marketing. Sales Team uses it to follow up on renewal accounts, as well as track daily sales made. The Customer Support team uses it to take inbound support requests and respond via email. In addition, we have implemented customer surveys and the knowledge base. Marketing uses Hubspot for landing pages, blog, forms, and email marketing.
  • Landing pages. Super easy to make using HubSpot templates. Templates themselves are also relatively easy to develop.
  • Drip/Nurture email campaigns. Easy to set up and maintain.
  • Reports and Dashboards are easy to implement and useful.
  • Despite the fact that Hubspot allows you to have multiple domains, for example, landing pages for two or more domains along with an email from those domains, it only allows for one subscription domain. So, if you don't want to share your domain info between domains, there is no way to have an email subscription page.
  • Domain issue also applies to the knowledge base. Only one knowledge base allowed in your account. So if you have multiple domains, you can't have multiple knowledge bases.
  • Can't A/B test emails in automated email sequences, only email blast deployments.
Hubspot is great if you have one domain. It's easy to learn, easy to implement and intuitive. If you have multiple domains for different lines of business it isn't as useful. Also, the more contacts in your database, the more you pay. Most of the marketing automation tools are this way, but even small business can have many contacts and that price can add up quickly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage the HubSpot platform to better optimize and track user behavior in our inbound marketing channels. It's one of our primary vendors that we utilize and has helped us set up landing pages and lead gen flows quickly and easily. The amount of value they provide even on their free tier allows small business to get up and running like a much larger company fast. And they provide additional functionality as you grow, so when you're able to spend a little (or a lot) to expedite your early growth they scale very well.
  • Landing Pages - really easy to set up and flexible enough to test variations quickly. You can see what's working and what's not without spending a lot of time or money.
  • Email collection - it's essential we're able to collect email leads and they have a number of solutions that allow us to accomplish this.
  • Content Strategy - developing content is hard enough so being able to see what content is performing for us is essential and HubSpot's analytics really help make winners very clear.
  • Integrations - the number of native integrations are good but are limited. Using a connecting tool is necessary if you're using anything outside of their integrations.
  • Cost - obviously there is different levels each of which has unique costs. If you move up a level to early you may be paying for features you don't fully utilize and pay more then you really need to be.
  • No Landing Page access on free plan - for first time customers it would be great to provide at least 1 free landing page to let new users get acquainted with the tool.
HubSpot offers a wide variety of products for almost any scenario. That being said they have most of the best products behind paywalls which is fair but hard for an SMB trying to assess products to meet their business needs. Their products are great for B2B focused businesses but may not be the first choice for smaller DTC companies.
Heather Robinette, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot was originally only used for marketing, but this year has been implemented across sales as well so most of the organization uses the tool. We have been able to use HubSpot for our marketing needs, including social media, email marketing, blogging, and landing pages. The campaign feature allows me to track everything involved with a specific campaign, which makes it easier to quickly show the impact the campaign has had on our marketing efforts without having to try to gather all of the information. Additionally, it has addressed our marketing automation and CRM needs. It has many other features that have provided us with more value, including the workflows. These are not only used to automate emails but also tasks and changes to contacts so we don't have to worry about manually changing them. We have a few different fields that need to be updated when a lead becomes a customer. When the sales team changes one field, a workflow will cause the other two fields to change automatically. Those fields are used in lists that determine who we send product update emails to when we want to update our customers specifically about something.
  • Bring sales, marketing, support all together into one platform because they now offer each as it's own hub. You can purchase the ones you need, but they are all available. This is a strength because it follows HubSpot's company goal to help customers succeed and that can only be done when all areas of business succeed.
  • Listening to customers. HubSpot follows its customers' feedback and continues to improve the platform.
  • HubSpot is focused on customer success. You have a team ready to help you with products, support, and success so whether you're big or small or new or seasoned. HubSpot is there to help you succeed and they've done an awesome job of keeping that at their core.
  • It is less about HubSpot as a platform and more about the app, but I wish they were able to bring a bit more functionality to the app such as being able to schedule posts. It would make trade shows much easier.
  • I wish the template designs were easier to make changes to because without CSS knowledge they can be complex to adjust. Many other sites have more user-friendly designs and this one is very rigid and sometimes hard to adjust.
  • While I love HubSpot Academy, I wish it listed out your current courses versus having to search for them. It would help remind me which ones I need to finish.
HubSpot is perfect for small to medium-sized businesses. It can be applicable for some larger businesses, but maybe not used in the same way. It does marketing really well which is the part some other systems are missing, so larger companies I've seen tend to use Salesforce and HubSpot together. HubSpot's CRM isn't as robust as other platforms, but it is also free. For small and medium businesses it is perfect because it provides many free tools and then you pay for what you need. The different levels are very helpful and fairly budget-friendly compared to many other systems.

Our company is smaller and we use HubSpot across the board. We are in the process of implementing the Service hub. As we continue to grow, our needs may change. But, in the foreseeable future, I imagine we'll continue to use HubSpot for our sales and marketing needs. We are a software company so we use a different ticketing system, but the rest of the Support Hub is what we need to complete the circle of services. For any smaller company, I believe this would be a perfect fit. Especially if you are just getting started with a system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It’s being used by our sales and marketing teams as a way to manage relationships with our current and prospective customers. We have an abundance of leads, but needed a solution to keep track of who wants what and who’s responsible for who. This tool keeps track of our status with each individual and the appropriate next steps.
  • Manage prospects - who’s the point of contact for who?
  • Manage deals - what open deals do we have out there, and when do we plan to close
  • Manage relationships - what’s the status of each lead, when’s the next task due?
  • Uploading Excel documents
Great for staying on the appropriate timeline with each lead. Great for communicating with management regarding what’s needed to progress each lead forward. We use the tracking feature to see what techniques are working and what techniques aren’t working. Our click rate is valuable to our marketing and sales efforts.
Score 9 out of 10
Vetted Review
Verified User
  • HubSpot helps us determine the path to conversion of our website users. We are able to track from when someone visits our site, becomes a lead, and then becomes a customer. We can then take that information and determine what paths our customers take and determine messaging to promote that successful path.
  • The Keyword Tool is fantastic for our company. We are able to determine which keywords are not only generating traffic, but generating leads and customers! Couldn't do this without HubSpot!
  • HubSpot support is fantastic. Whenever we have a question about the product, we are able to get support within seconds and they are very helpful at answering our questions!
  • We would love the email functionality to be more advanced. We currently do not use the email function for our emails because it lacks the ability to have a clean layout for determining what is clicked. We use several links in our emails, and our current provider can use a printed layout of stats that HubSpot cannot provide.
I've recommended HubSpot to any of my colleagues who struggles with marketing automation, analytics problems, or conversion issues either with marketing or sales. It's worth the investment because it works. The consultants at HubSpot will do everything possible to put your company on the right track to generating more visits, leads and customers for your organization.
Veronika Baranovska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is at the core of our sales and marketing processes. With their CRM, Sales and Marketing suites, we've been able to scale our efforts and streamline how we work from day to day.

Thanks to HubSpot, we also have improved clarity, communication and reporting across departments and with marketing in general.
  • Brilliant marketing automation and content creation tools
  • Enhanced data and analytics for marketing and sales KPIs and processes
  • Ease of use and wealth of training materials (easy to onboard new staff)
  • Some marketing functionality could be improved (like the design for pop-up forms)
  • A/B testing doesn't work well when there's no form on the page (harder to measure clicks)
  • Some data discrepancies between HubSpot and Google Analytics
HubSpot's marketing suite is all we ever need and more! Prior to working with this tool, we had a dozen tools doing different things. The difficulty in this approach was data management and lack of scalability. Now, we can create proper lead nurture and onboarding workflows as well as send out engaging marketing campaigns.

HubSpot's CRM has been massively improved since last May as HubSpot themselves moved over to their CRM instead of Salesforce. All other sales tools like chatflows, documents, templates etc. have proved super useful for your sales team and inbound efforts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used by our marketing, sales, and customer success departments. We use HubSpot for email automation, live chat, landing pages, our website, occasionally social media, sales pipeline, and so much more. I really love using this tool. It provides our sales and marketing team with so much valuable information and allows us all to have visibility on what is in the sales pipeline, and what our customers and leads are doing. Having our website in HubSpot makes editing it so easy, especially for people who have zero technical experience.
  • It's easy to use for non-tech focused employees. Being able to update the website without having to get a tech person involved is great.
  • We have an overview of our leads activities, which means we can improve our content offerings.
  • The entire company has visibility on how the sales pipeline looks every month, meaning we know if we're on track or not.
  • This is difficult to answer, as HubSpot can do no wrong in our eyes. I'd probably say that a con is that it comes across as overwhelming to new users, as there is so much it can do. I remembered when I logged in for the first time I thought there's no way I'm ever going to like using this as it's so complicated.
  • It takes time to learn best practices, as there is so much to this tool.
  • Their training lounge is great, and by no means wasted. However, their courses are long! I don't have an entire 3 days to spend on learning when I simply want to jump in and learn through practice. It would be great if the training videos were a lot shorter.
This tool is a much-needed part of our company. Marketing, sales, and customer success use HubSpot every day. We all have a clear overview of how we're doing from a sales side, as we can see demos booked, deals won, etc. It also helps with marketing automation, which ensures our product trialists are well taken care of during the onboarding process, and allow us to track their activity so that we know where we can improve.
Score 7 out of 10
Vetted Review
Verified User
We use HubSpot mainly in the marketing department for email blasts, social media posts and workflows. It basically covers everything we need for marketing and its analytic tools are easy to use and make it easy to generate reports. HubSpot helps us segment contacts easily with smart lists so you can easily target the contacts you want to send emails to.
  • Workflows are easy to set up and run.
  • I like how the campaigns pull everything together in a place for us to review.
  • Smart lists make segmenting contacts easy.
  • Social publishing sometimes doesn't work so well. There's some delays. Sometimes the content just doesn't get posted right away and I have to reschedule it again so it gets published later.
It's good for a small business like us.
Kirsten Meyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hubspot's marketing platform is used by some organizations I work with as the center of their online marketing efforts, including housing the website, landing pages, email, social, blog, content offers, measurement, etc. Others use it in various configurations; for example some may have a blog hosted elsewhere and/or a website hosted elsewhere but with email, landing pages, social, and analytics done via Hubspot. It is used most successfully when there is adequate allocation of resources for content production. It can address business issues such as SEO, biz dev/leads, sales, and marketing.
  • Hubspot makes learning about online marketing accessible.
  • Hubspot is constantly updating its solutions to incorporate more features and the latest technology.
  • It's now mid-2019 and I'm updating a review from 2014. Wow, has my impression of Hubspot changed since then. I just deleted nearly all of my "pros" because they no longer apply. Hubspot used to be a company with EXCEPTIONAL customer service and great energy. It was a company I loved doing business with. There has been a real shift in Hubspot's energy, strategy, and approach roughly since they went public. Where the brand love used to be, there is now a sense that Hubspot is really nickel-and-diming on everything; less value, a lot of important features out of reach to many businesses. It's often cost-prohibitive for small to medium businesses to grow on the platform. Hubspot's original selling point was its all-in-one functionality, but in practice, most organizations can't afford to use it that way. Hubspot has an excellent product and if the budget is there, I don't think you can go wrong with them. At the same time, Hubspot's pricing strategy and approach to customers and potential customers has become off-putting. They've made a lot of customers feel like they are only concerned with their enterprise clients, which is a level most organizations will never grow into. Where Hubspot used to enjoy great loyalty, almost everyone I see on Hubspot questions whether they should move to a different, less costly alternative. People don't LOVE being on Hubspot anymore. They aren't loyal to it the way they used to be. The perceived value is not there. I think Hubspot has done permanent damage to their brand.
It doesn't make sense to go with Hubspot if you don't have the resources to devote to it. It's smart marketing and money well-spent AS LONG AS you are also factoring in manpower for content creation and actually using the reporting features. You also need to really think about what features you need and the cost of growing on the platform. If you want more features, that costs more money. If you grow your audience, that costs more money too. If you are never going to be able to afford the features you really want, or if you don't want to pay more when your marketing succeeds in growing your contact list, then consider other alternatives like SharpSpring that are less costly and don't penalize you for your growth. Also, if you are already heavily invested in Salesforce and you wouldn't need Hubspot's CRM, then explore whether marketing options built into Salesforce's platform may be a better fit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are at the tail-end of the process of setting up HubSpot. We purchased their marketing enterprise solution to replace our existing CRM. We use HubSpot for emailing marketing, landing pages, and both outbound and inbound marketing campaigns.
  • Emailing marketing.
  • Landing page inbound marketing campaigns.
  • Social media communications.
  • Designing some pages requires CSS knowledge.
  • No simple WebEx integration.
HubSpot is great for teams building inbound and outbound marketing campaigns. It integrates with Salesforce, Vidyard, and other really useful tools seamlessly. Setting up landing pages, emails, and campaigns around both, is all very simple in the tool. List management is also easy to understand, set up, and use as a part of your campaigns.
I wish there was a simpler WebEx integration. Also, having to have more technical knowledge to set up some of the landing pages is not ideal. For example, to update certain default pages in HubSpot you have to know some CSS, which requires technical assistance.
Score 8 out of 10
Vetted Review
Verified User
HubSpot is used to manage all sales and marketing operations. We use the HubSpot CRM to manage sales contacts and push through deals. We also deploy the marketing tools to manage workflows, send marketing emails, create forms and manage content. It has helped us to improve productivity, upgrade our marketing processes and clean our database.
  • It is easy to implement and manage workflows.
  • HubSpot provides clear and comprehensive email marketing reporting.
  • You can use cross-object data to create lists of contacts (e.g. show me contacts who work at companies based in Poland).
  • I find it confusing and difficult to set up sales reports.
  • You can't merge deals together in the CRM.
  • It's expensive and they break up features into add-ons... the costs add up.
HubSpot is well suited to a company that relies on digital marketing and is looking to automate their processes. It provides all of the tools you need in one place and they are easy to use and well-integrated. However, it's less appropriate for a sales-focused organization because the CRM lacks advanced functionality.
Christine Austin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses HubSpot's platform to not only manage our own website, its traffic, leads and contacts, but also our clients. It allows us to easily keep all of the website's goals as well as email marketing, content offers, and social media distribution in one central location. As an inbound marketing agency, the CRM helps us in achieving the goals our clients want and showing exactly how we progress towards them.
  • HubSpot's WYSIWYG interface makes it easy for those who aren't web experts to edit content and modules on website pages/landing pages/blogs without assistance.
  • The workflow tool allows HubSpot's users to make powerful automation sequences that would otherwise take people forever to complete or manage manually.
  • Their analytics allow you to get a comprehensive overview of how your website, CTAs Blog, and LPs are preforming, how close you are to hitting your goals, and tips that will help you reach them if you fall short.
  • Would like to see the ability to make more customized RSS email templates, the current set up is a bit restricting.
  • Would like to see some further integrations with tools such as Hotjar so people can better monitor user behavior within the platform and track it.
  • Would like to see some more flexibility for editing specific blog pages if there is custom functionality people want to use. Currently the only workaround for this is to put it into the template that's across all blogs pages, which can be difficult to work with at times.
HubSpot is well suited for medium sized organizations who are really trying to push their awareness across the web and are looking for one tool that has the ability to do it all. While the price might be a bit high, the value businesses will get out of it will help compensate for the cost.
Fes Askari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use HubSpot in our agency to manage all of our Sales & Marketing activities. HubSpot is a great way to align teams so that everyone has a clear view on the data we have available on prospects and customers.

This means we can create strategies and content with a clear understanding of what is resonating with our contacts and customers.
  • HubSpot provides centralised management of contact information and insights for the whole business to access, in a very user-friendly way.
  • HubSpot delivers a solid set of tools both for the Sales and Marketing teams, along with some of the best training and support in the market to drive value from these tools and processes.
  • HubSpot integrates other tools and services really well, so we can keep data in one place
  • We have a great relationship with the team at HubSpot as well as the ecosystem of supporting vendors and customers. There are numerous groups and educational resources to support HubSpot and learn about inbound marketing.
  • HubSpot has grown the number of tools it offers so keeping pace with these can take some effort, but you don't have to do everything at one! Start with the basics and see some great results.
HubSpot is great for businesses seeking to accelerate growth and require an easy way to manage data, marketing and sales in one place.

However, some versions of HubSpot may be too expensive for a start-up, so there are packages such as free and basic to support them.

The key to getting value from HubSpot as the technology platform is understanding the value of an inbound marketing and sales approach. This may mean you need to pivot some of your processes to become more buyer-focused, which will deliver you a greater business benefit in any case!
Patricia Mataga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot for the marketing department and also our blogs and landing pages. We also use it to schedule meeting and assign tasks to different people in the company.
  • Landing pages
  • Tracking leads
  • Scheduling meetings
  • Task management
  • Reminders of meetings or tasks
  • We can't use it to send a bunch of emails at once
  • Expensive, especially for a start up
For any company looking to see their marketing and sales go up, HubSpot is the place for you. You learn, you grow and the friendly HubSpot team will always guide you in case you're stuck
July 16, 2018

HubSpot Review

Maja Jaredic | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
We use HubSpot for our own marketing management and automation, as well as for our clients. It's absolutely the best CRM out there - in-depth analytics, easy management, great user experience. This tool is super comprehensive and will allow you and your team to set up and follow entire campaigns, create content, monitor and engage, even assign tasks and manage the projects. It covers CRM, marketing, and sales - all of it united and interconnected. It made it easy for our team to work together, streamline our efforts, helped in lead generation and nurturing all the way to the customer stage.
  • Clear-analytics - their dashboards are amazing. You can clearly track lead generation sources, and actions your subscribers took after they converted. Did they keep reading your content? Checked the pricing page? Clicked on CTA?
  • Lead scoring - you can assign each action a specific number of points and make sure that your sales team gets SQLs interested in your product/service. Lead scoring and nurturing through HubSpot will help you position yourself as a source of value rather than a seller.
  • Email Marketing - Easy and simple campaign building, automation, tracking, and analyzing.
  • Leadflows - easy optin solution for your site that's integrated with your campaigns. And at no additional cost!
  • Landing Pages could be better. Changing/designing them is not very easy if you're not willing to purchase already made templates. Having functionality to build pages easily, like you can in LeadPages or ClickFunnels would bring Hubspot's game to a whole new level.
  • Blogging - feature to import blog posts straight from a document (like Google Drive) would save us hours of work!
Hubspot is perfect for almost anyone. Email marketing, lead generation and nurturing, content creation - blogging, social media etc., engagement with your audience, analytics are just a part of the awesome features Hubspot has that all businesses need. There might be variations on how you'll actually use it, but when it comes to marketing software this is the ultimate winner.

Now, if you're a small business, HS is probably too expensive for you and will not show ROI you're hoping for. I recommend starting with another, smaller and cheaper CRM!
Eden Penman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use HubSpot for our marketing campaigns, social media publishing and email tracking. We are also currently integrating the HubSpot tracking metric with our CRM database to use lead scoring for not only new customers, but also for our existing accounts. HubSpot is also the host for our website and we have integrated an additional Shopify site domain for tracking and campaign workflow purposes.
  • Web, Email, Social, SEO, Page performance, AB Testing metrics (essentially all metrics a marketer would look at can be tracked on HubSpot)
  • Workflow and Campaign Automation tools
  • Integrations and Apps
  • Ease of website updates. Modules and coding are easy to rearrange, update and change
  • Excellent customer service and fast response times to inquiries/ challenges
  • Trainings and community
  • No Webex meeting tool integration
  • More in depth website auditing for SEO, Ranking Words, Backline profile
  • No Instagram integration
  • Sales reporting for marketers to track entire funnel easily
  • Great for marketers who want to host a website in an easily edited platform.
  • Also great for web-based content offering and automation.
  • New sales tools are great for sales/ marketing integration and alignment!
Gray MacKenzie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • The integrated platform is critical for efficiency - everything in one place is a major time-saver.
  • The contacts database is well-designed and easy to use.
  • The HubSpot Websites Platform has made huge progress in just a few short years. Website personalization is the single biggest unique differentiator of the HubSpot COS.
  • The HubSpot CMS/Sites/COS (Content Optimization System) has made incredible progress since launch, but still lacks any built-in eCommerce or multi-lingual functionality. The future is bright, but it's still the future :)
It's important to understand where you're currently spending time and money, and what the return is on that investment.

HubSpot looks pricey at first, but it has so many tools in one place and unifies the user experience - it makes it much easier for the same people to manage multiple segments of your online marketing efforts, and even to tie offline work into online activity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use it for pretty much everything for the whole organisation! Everything is in one place and the menu is easy to navigate so you always know how to find the tools you want. It also allows the business to see deep analytics that help us piece together the buyer's journey really well!
  • The work flows tool is amazing at automating different assets
  • The integrations are really sophisticated and mean that you have more data in 1 place
  • The customer service team is always fast to respond
  • Not sure!
Good for organisations of any size. Small companies can make the most of the powerful tools in marketing (in the free version) and when they grow they can move onto paid plans - it is very scalable.
LeAnn Revaz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are currently using HubSpot for landing page/site creation, lead capture, and blogging.
  • HubSpot is a great tool that the average person can jump right into by clicking around. The UI is overall intuitive and easy to follow.
  • Support - I've had to call HubSpot support a few times when I began using it. Every single tech support rep I spoke with was great. Whether it was by email or phone, all reps were helpful and clear with instructions on how to fix my problem or simply answer my question clearly.
  • Marketing Library - HubSpot offers so many valuable tools to customers to help them improve marketing efforts and gain more customers.
  • Academy - All of the training sessions are useful if you'd like to work with the system on your own. Of course, if you can find the time. :)
  • With the combination of the academy, marketing library, support, and the app itself, any business owner can effortlessly improve their marketing plan, business, sales, and more.
  • Training and Consulting (one time fee) - I went through this and felt like it was not necessary for us. Most of the consultations seemed to revolve around how to generate keywords to get organic traffic. Our specific business isn't driven by organic leads/traffic so the rep/consultants seemed a bit confused and weren't very sure of what to do or say.. I think this should be optional for new HubSpotters. Maybe it is now? I am not sure.
  • Auto-Responders - Yeah, auto-responders are great.. however not when you are on the other end sometimes. I had to contact sales over something and was put into an auto-responder loop that went on for a bit without a real response given to me. After I expressed my frustration, my initial questions were addressed properly.
HubSpot is beneficial for all companies, however the cost is not great for smaller companies who are just beginning. Those are the companies that need it the most.
Return to navigation