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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(51-75 of 452)
Companies can't remove reviews or game the system. Here's why
Katy Rice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot for our own organization's marketing and our clients. By using HubSpot we are able to easily create the landing pages, blogs, emails and social posts that we need to. We also use HubSpot as a way to track our visits, views, clicks, submission and conversions. This tool is very user-friendly and if we ever have a question, the support team is always there to help!
  • HubSpot's support team is second to none!
  • HubSpot does a great job of tracking all of your traffic.
  • This tool has allowed us to show the real importance of inbound marketing through real results!
  • There are some aspects of HubSpot that are not very user friendly.... If there is a coding problem, you are usually on the phone with support to get everything fixed/figured out.
  • Sometimes HubSpot takes a long time to load/do the action that you have just requested. This is mainly for creating large lists and workflows.
  • The salesforce integration is available, but isn't seamless. You are sometimes left doing workflow to workflow to make sure that all of your data matches up.
If you are a small marketing team that needs help with reporting, or even showing the value of marketing, HubSpot is the tool to do that! On the other hand, HubSpot does have a large price tag that can turn some people away. They do offer a 30 free trial for you to be able to see results, but it can be difficult to learn a new software and run a trial at the same time and see results.
Jessica McCann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We're using HubSpot to streamline our inbound marketing efforts - social media, website, email campaigns, etc. The company's digital marketing department primarily uses the software with input from the entire company. We're addressing problems like a clunky web management system, an even clunkier email campaign management system, website responsiveness, and lack of overall contact management/lead scoring. As an update - the entire company is using the HubSpot CRM to track deals, sales activity and more.
  • HubSpot support is great. They're always available (till 8pm EST) and ready to answer the simplest to the most detailed questions.
  • The ability to craft and edit web pages using COS is time-saving. If you want to add a social following section to your site, for example, you simply click ADD MODULE and select SOCIAL FOLLOWING. Pretty cool!
  • HubSpot Academy is a great way to learn anything relevant to HubSpot and/or inbound marketing. They start with the basics and move on up!
  • The INBOUND events in Boston are amazing. Too much to learn in such a short time but love every second of it!
  • Responds to ideas and requests from us - the users. Over the years, hundreds of product enhancements have made HubSpot even better!
  • The "dashboard" is pretty busy, to say the least. Lots of menus and submenus. As a new user, I sometimes feel lost.
  • Making changes to a web page can sometimes be tricky. For example, you might think changing the wording of a menu item would be simple. However you find the wording of the menu item isn't tied to a particular page at all, but a template. You then have to search for the correct template to make edits.
  • For some reason, a lot of the emails HubSpot generates (our leads, the HubSpot blog, etc.) are marked as spam. We had to whitelist all HubSpot IP addresses within our email servers. Update - this is still a huge issue with HubSpot.
  • Sometimes HubSpot thinks bigger than they can swiftly deliver. They're giving all COS clients HTTPS capabilities but it's taking forever to roll out. But still, kudos for engineering and onboarding this!
  • Reports adds on should really be free. Our client wants these basic reports that are supposed to be free but aren't.
If your company is doing inbound marketing of any kind and seeing few conversions, HubSpot can help. If you'd like to streamline your marketing campaigns, personas, leads, website, social media, blog, etc., HubSpot can help. As a relatively new user, I can't speak to the key questions, but as long as your company needs help with inbound, HubSpot is for you. U
Alex Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Hubspot as our content management system for our website, our CRM and also for all the inbound marketing processes. We moved across almost exactly 12 months ago and got rid of all the PAIN(!) of WordPress, themes, CRM, mail tools and an endless selection of third party tools - all of which we were trying to integrate to do just what HubSpot already did - and a thousand times better!
We now use HubSpot for everything - albeit we are still only just scratching the surface of its capabilities. I just love it and my stress levels have gone down hugely. (Even though I have a strong technical background, the prior two years we tried to get a website working with a developer and failed - we junked the whole thing and got up-and-working on HubSpot in just a few weeks).
The other thing that's great about HubSpot is that there are so many skilled and talented people who work in the HubSpot community, so getting excellent help at very affordable cost is now so easy. Any small organisation - who wants to look like they have a "big organisation" budget can really benefit.
In learning how to use HubSpot, you also learn how to "do" inbound marketing. The support is fast, knowledgeable and enthusiastic so you never get stuck.
  • Content loading is a cinch. And the templates make it easy for everyone to keep to a consistent look and feel.
  • Emails are easy to set up and send to your list.
  • Ease of use - even non technical people can load content and use the HubSpot tools - it's so easy to onboard new people to using HubSpot.
  • It has the wonderful quality of being both easy to start with and then rich enough to keep you going.
  • Honestly - its so much better than all the "stuff" I was using previously - at the moment I can't think of a "con".
Every business can use Hubspot.
Joshua Vergeer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot for all of our CRM needs, website development, content marketing, e-mail marketing, analytics, and lead generation. HubSpot is quite quickly becoming a bit part of our day to day activities. Our sales team is using the CRM more consistently and constantly and relying on the information within it more and our marketing team is starting to create more marketing campaigns through the marketing side to help assist the sales team and also boost brand awareness and measure different campaign outputs.
  • CRM - the capabilities within the CRM, (which is free) are amazing, especially considering that it is free. We were paying for a different CRM software, and it didn't have half the capabilities that HubSpot's CRM has. Clean looking, and easy to use, the uptake from the sales team to use it was super quick and there haven't been any complaints about it.
  • Reporting - essential to our board members and upper management, the reporting add on is great and gives you a great overview of the business.
  • Marketing - integration with the CRM means there is no loss of information between the two products. Creating campaigns is easy and can give you some great results and insight into what works and what doesn't work.
  • CRM & Reporting - there is no multi-currency currently which makes it hard as we operate over several countries.
  • CRM - currently no parent-child accounts which makes it hard to manage partner channel sales.
HubSpot is suited to all types of businesses - it isn't limited to any one industry. In all scenarios it will help you manage your customers, see what they are after, track conversations and make sure they are looked after well! The marketing platform again helps you advertise to all types of businesses through different social media platforms which means it is applicable in all scenarios.
Lindsey Witcherley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for ourselves and our clients. The marketing platform, along with the CRM and analytics package enable us to take a deeper look at our contacts (all lifecycle stages) and make more intelligent, insightful decisions about our marketing activity. The all-in-one system offered us the best package for our strategic company goals. We had none of this in place prior to HubSpot and certainly not the level of analytics available now. We use all the functionality available to us and HubSpot does everything we need. The certifications have been extremely welcomed by the team and have become almost an internal competition to grow internal knowledge and skill sets. Majority of the team are Inbound certified (even the receptionist!) and now over half the team have 3-6 certifications in total. The agency itself own all 10 certifications at present. HubSpot also ensures all our departments are aligned, especially marketing and sales and all the new product developments are set to take this to a whole new, exciting level.
  • User experience, step-by-step instructions (video, guides, help desk, AMs, relationship managers) which make it an easy transition and easy-to-use software
  • HubSpot culture is awesome! The team are passionate, part of your business and love the brand. This makes the partnership 110% The culture and community draw you in and make you feel part of something bigger.
  • Blogging platform is important for us and our clients. HubSpot makes it easy to draft, edit, publish and measure blogs. It is also simple to create and both CTAs and SEO are a built-in functionality.
  • The workflow functionality is simple and effective. The new developments fro 2017 will make usability even easier
  • Seamless integration between the CRM, HubSpot Marketing and HubSpot Sales
  • The reporting has room for improvement but currently delivers what we need.
We are a digital marketing agency and HubSpot is a key function in what we deliver. It offers marketing automation, behavioural marketing, contextual marketing capabilities and caters for end-to-end, marketing through to sales enablement.
August 18, 2017

Great marketing tool

Toby Mei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is mainly used by marketing department - emails, forms, workflows and other function to execute marketing strategy and collect data to plan marketing strategies. It also serves as a basic CRM database to track customer activities.
  • Form is a great tool to generate leads and collect information.
  • Workflow works well with form and emails to automate lead generation process.
  • Email works with customer segmentation of any kind to create meaningful and highly targeted campaigns.
  • The only thing I can think of (for our use case) is that HubSpot doesn't yet support native integration with some of our Saas platform like BigCommerce, Olark...
HubSpot is a well-rounded marketing platform and provides all major functions like email, automation, social media, blog and etc. If your company uses all these marketing tools, HubSpot will offer great value to your business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used only for the sales and marketing department for CRM to email automation to landing page design. It has been a great tool that does everything for us internally as well as when we use an agency. Sometimes the system can go on the fritz but their customer service and forums are on par and very helpful.
  • Sales CRM
  • Landing Page Build Outs
  • Campaign Tracking
  • Analytics Reporting
  • More light box applications
  • Easier change to global designs
  • CRM capabilities to change individual goals
Great for companies that don't always work with agencies but are dangerous enough with marketing tools to complete the work on their own.
Toni Stubin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our communications company uses HubSpot mostly for managing our content (blogs etc.) and getting qualified leads. We also use it as a CRM and for lead nurturing. Practically everyone in the company (10+ employees) uses HubSpot, some more than others. Hope to be able to use it more comprehensively for inbound marketing in the future.
  • Great functionalities for comprehensive inbound marketing
  • Excellent tutorials and use cases available
  • Very good support
  • May be a bit overwhelming for novice users at first
  • Easy to get lost in the UI
  • No "HubSpot Lite" for small companies
HubSpot is best suited for a company that buys into the philosophy of inbound marketing and wants to use probably the best tool available. You need to put quite a lot of time and resources to get the best out of the software. But with enough commitment, it really is an excellent and comprehensive tool for modern digital marketing.
Raphael Chaboud | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is used in the sales and marketing department. Sales representatives use Hubspot to integrate leads and qualify them. Each member has access in order to enter new leads and provide all the required information (name, email, phone number...). The marketing team uses Hubspot to send qualification emails and for marketing automation. Hubspot is helpful as well to control lead qualification (PPC, organic...).
  • Marketing Automation
  • Lead Stage qualification
  • Import of data
  • Tracking of PPC
  • Support
  • Ergonomy
Hubspot is appropriate when you have a sales team and you want to improve lead generation. Hubspot is not appropriate if you don't have a big budget for marketing. Hubspot could be a great add-on to Google Analytics to provide [more] data. Hubspot is great to generate landing pages and great CTAs.
Chris Knowles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's no exaggeration to say that HubSpot entirely changed how our digital marketing agency works and what we can offer to our clients as a result. For a few short months we offered the CRM and Sales package as optional extras to our package but now it is rare that we will work with somebody who is not willing to use it, the difference in business acceleration it provides is just too big to ignore. You can make your sales people more efficient, your marketing automation smarter and your website personalised in more than just the basic terms of including somebody's name in a title.
  • Marketing automation with workflows
  • Powerful design tools
  • A plethora of sales tools which speed up the process
  • Live chat system needs to evolve
  • The COS design system requires at least a rudimentary knowledge of HTML & CSS
HubSpot Professional is suited to small to medium businesses looking to accelerate their business growth. It's especially useful for businesses just at that tipping point of getting too much business to manage on spreadsheets and word documents any more. If your team is growing it will help you to get more out of your existing people and slot new members in to the team with minimal training.
Seth Tucker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For us Hubspot manages our landing pages, tracks user behavior around our site, and we sync product behavior (our SaaS product) into Hubspot to assist our sales team, and we have custom landing pages hosted through Hubspot. We currently use every feature, except the email marketing feature because we use MailChimp for that, because it's built into our product.
  • Landing page and design manager is great. I really enjoy the hosted environment, and the templating features with the flexibility of A/B testing. That's a bit of a word salad, but it's a true statement! We have a general landing page design, and from there we can create multiple landing pages from the same template, and then A/B test offers or CTA's based on the traffic source going to that landing page is incredibly simple.
  • Automated follow up sequences are great. We found it was easier to use the features built into Hubspot for our automated follow up sequences when certain actions happen on the site. This is one of the best features about Hubspot and their marketing automation features--in my humble opinion of course!
  • Reporting could be a lot better. Especially when Hubspot says they "support" the standard URL parameters, that's only partially true. We end up having to setup 2 tracking systems side by side, generally it's Hubspot + Google Analytics, because Hubspot will only use utm_source and utm_medium for categorizing traffic, and the utm_content parameter, which I use heavily in PPC campaigns for distinguishing between ad copy variations. With Hubspots reporting, unless you use the parameters exactly (and only) the way they tell you, the reports will be messed up. Unlike Google Analytics which I can pump any data I want into it using those same parameters and then manipulate it anyway I want. This is my biggest gripe about Hubspot! Facebook PPC seems to be the hardest to have Hubspot categorize correctly, it always ends up showing up under regular social traffic (even when you use Hubspots suggested parameters).
Hubspot is a fantastic all-in-one marketing automation suite, and it's even better with the Hubspot CRM. I had used Hubspot for a long time when the only CRM that actually "synced" with Hubspot data was Salesforce, and it was still a less than perfect connection. The only issue with Hubspot is that it's extremely costly, and so is the support for it. The pricing is shown as "monthly" but it's charged either quarterly (if you're lucky), bi-annually or yearly. Expect your sales person to charge you yearly, and be aware there is an onboarding fee and required training. I never recommend Hubspot for anyone that that doesn't have an incredibly healthy marketing budget. Also, I've come across some business owners that think "marketing automation" means the system will just "do marketing" for them, and that's always a good chuckle, but clearly not what marketing automation is.
Garret Tornquist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This program is being used by the marketing team to generate leads for the sales team. The organization has adopted the inbound philosophy and we are seeing success. Leads are converting and content is driving the initial introduction. We have made the move to hire a full-time position for this and they will take this to another level.
  • The ability to attract strangers and grow the pipeline.
  • Manage what is working and what isn't working with email, social and the web.
  • Provide proof that marketing efforts are driving sales.
  • Manage online presence in one spot.
  • They are always changing the platform, it is easy to use but gets annoying always learning a new UI.
  • Improve social publishing. Publishing directly from sites has more features than HubSpot.
  • Integrate other social platforms.
HubSpot is great for companies with a decent sized market. The price is high for small companies with a small contact base. If you don't have the budget for content this will be difficult to maximize.
Score 7 out of 10
Vetted Review
Verified User
HubSpot was used primarily by sales and marketing staff for marketing and CRM purposes. We used HubSpot for managing our website (creating and editing pages), newsletter (with the inbuilt emailing features), blog, SEO, social media messages, and keeping track of our prospects' information and activities.

Working in a single system with HubSpot saved our team from a lot of double work and allowed every member access to a single source of information (avoiding miscommunications and outdated data). It was also much more convenient to log into one place and be able to see all the marketing statistics (e.g. site visits, email opens) and reach the necessary marketing tools in one place.
  • Having all your marketing tools in one place provides your marketing team a lot of convenience, and saves them time switching back and forth between platforms.
  • Giving your team a single source of truth prevents double work, miscommunications, and outdated data.
  • HubSpot does particularly well with their dashboards and statistics. The Sources report allows you to monitor your website's traffic performance so you can monitor whether recent marketing steps you have taken are effective.
  • HubSpot gives helpful tips when publishing pages and blog posts, so that you can follow best practice and improve your SEO.
  • The drag and drop page builder and preview tools are useful for a beginner at web design.
  • Many members of the support team are responsive and helpful in resolving technical inquiries and issues.
  • HubSpot is constantly being tweaked, with existing features modified or removed, and new features added. This is both a pro and a con - usually the changes are for the better, but are often jarring and without warning.
  • I often encountered bugs when I first started using the software, the social media publishing tool in particular.
  • Customising your site is not so easy, particularly if you are using the page building tools and are a beginner at website design.
  • Some members of the support team were less helpful with addressing problems encountered and would close support tickets before anything was resolved.
HubSpot is well suited for larger companies who have the size and scale to make full use of the tools provided, and is less appropriate for smaller businesses who may not have the know how and team size necessary to really see its benefits. The price points could be too high for smaller businesses.
May 18, 2017

HubSpot Convert

Dustin Tysick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is used across our organization. The main departments that use it frequently are marketing, sales & design. The main business problems HubSpot addresses for us are: - Ease & flexibility of content creation (email/landing page/blog) - Marketing/sales monitoring & reporting - Overall optimization (search, conversion etc.)
  • The sources tracking in HubSpot is excellent. We had tried other marketing automation platforms and had to use a variety of tools to try to track where exactly each lead came from. This was way easier with HubSpot and all of the data flows into the sources report.
  • Building landing pages is a definite strong point for HubSpot. The COS is really easy to use and having the ability to build customizable modules is really helpful as it allows less tech-savvy employees to quickly build out landing pages.
  • Reporting is strong with the new reporting add on. The ability to build out a dashboard with templated or custom reports and email that dashboard to a group of people each reporting period saves a lot of time.
  • I would like to see ROI calculations based on revenue amounts pulled from opportunities within the CRM.
  • There is no built-in search for the blog, but there is a Google search module available.
For really large companies with incredibly specific customizations, HubSpot may not be the best fit. For small-medium-sized companies, HubSpot is excellent and very intuitive. The platform is built around the inbound methodology so in order for it to be fully utilized, you really have to share the same views on marketing.
Marco Dusi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is used by the whole organisation as a CRM and to create content. I am responsible for making it run smoothly; manage all users, and also do some marketing activities like publish blog posts.vIt addresses the need for having all our marketing activities in one place and tracking all our efforts to see what works.
  • Easy to use
  • Great support
  • Great tracking and analytics
  • More AI and prediction tools
Best suited: for a small business looking to grow through focussed marketing efforts, see what it working and what isn't, and keep everything in one place rather than having to manage lots of different pieces of software

Less appropriate: a big business that needs more advanced features, like multi-lingual websites, more advanced CRM etc.
Cleo Dan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implemented Hubspot across the Sales and Marketing teams for a cohesive approach to inbound marketing and external communications
  • Content management
  • Building landing pages
  • Editorial calendar
  • Landing page templates
  • Conversion tracking
Great for implementing an inbound approach to marketing for a young company
V. Wynne Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a marketing agency, we have several clients on Hubspot. I work with the blog tool, the social media tool, the email marketing, and sometimes workflows. We each use the product for different things but we use it across the agency. It combines all of the tools a content manager needs, as well as those that a developer and marketer would need, in one easy place.
  • Social media publication is so easy. You can link blog posts right in the tool, even share landing pages or images already in the file manager.
  • The blogging tool is great. It easily gives you an outline of what should be done before you publish and you can easily see SEO tips as you get the post ready.
  • Email marketing is simple in the hubspot tool. It clearly shows the workflows and makes it easy for a person who doesn't know much about email marketing.
  • The spell check is not great. It doesn't recognize many common words and doesn't give suggestions when you slightly misspell a word.
  • The blogging functionality changes regularly. It's difficult to have to relearn the tool twice a year, even if the changes are making the tool easier to use overall.
Hubspot is great if you're using several tools for all of your marketing needs. If you're using a blog tool, with an SEO plugin, and a social media tool, and an email marketing tool, and a landing page template tool, and a calendar tool, etc, Hubspot has all of that in one easy tool.
March 31, 2017

HubSpot Review

Score 10 out of 10
Vetted Review
Verified User
We use Hubspot for all our marketing needs (social media, blog post, intake forms, workflows) and as our sales CRM (for seeing lifecycle stage, deals, buyer journey).
  • Hubspot does Marketing automation very well.
  • In their system it is very easy to determine your customers buyer journey and then build nurture workflows around that that help compliment/improve your buyers journey.
  • The CRM side of things. It is a free CRM so you can't complain too much, however its primary purpose is just as a sales CRM (so it is not a true CRM like a Salesforce).
If you do not currently have a marketing software or are looking to improve your company from the marketing side Hubspot is by far the best system out there in my opinion. Hubspot can help improve every aspect from (workflows, communication, Ads, Social, Etc...)
Ryan Kyle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot across many departments as a collaboration tool to help us manage our sales and marketing efforts. There is a fantastic tool called Tasks that allows us to communicate effectively, quickly and with many people in an open forum that helps us get the job done! We use it as a CRM and marketing tool also which allows us to manage everything from one place.
  • Easy to use
  • Great support team
  • Marketing and sales all in one place
  • CRM is a new feature implemented in past few years so it is lacking some features - however HubSpot is quick to add new features regularly and it has become a much more powerful tool in the last few months.
When moving a lead between owners, it's easy to do so with a few clicks. All parties can be notified quickly and all notes move along with the lead. If updating a deal, we can tag all invested people and they all get notified quickly and easily. Smart properties allow us to personalise batch emails.
Emily Clayden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am an inbound marketing exec who uses HubSpot on a daily basis. The company I work for, Strategic IC, is a B2B digital marketing agency that helps clients generate qualified leads via inbound marketing and sales, social media and open source web development. We are a Gold Certified HubSpot partner and therefore also promote the use of HubSpot to our own clients. We use HubSpot to run various different Inbound campaigns, and create lots of landing pages and CTAs through HubSpot. HubSpot is used throughout the whole of the company and is a very easy and intelligent tool to use. We and also our clients that have bought HubSpot have experienced good results from using the tools it provides.
  • Online training academy and certifications - Provide step-by-step videos/classes to help you implement what you want to achieve
  • In depth analytics and data collection
  • In depth customer timeline that tracks every communication you exchange
  • In order to pass some certifications, you have to submit a practical assessment. This can often take a while to be graded and returned to you. Some modules remain locked until you have received the practicum back, causing delays in getting certified.
  • Add-ons through HubSpot are expensive, some clients do not want to pay out for these extras.
  • Links sometimes break on blog posts.
Very natural and easy to use software. Includes lots of training and certifications so it can be used if you're a beginner and also if you're a really experienced marketer as well. Really good resource for teams that want to write content such as blogs, eBooks etc., send out personalized emails and other tasks all on the same user platform. Very helpful with data analysis and measuring all different types of metrics - the dashboard provides good visuals and graphs.
Maggie Millard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot to manage every aspect of our inbound marketing (from blogging and site creation/maintenance to tracking conversions and buy personas, sources, landing pages, CTAs, forms, etc.). It's managed by our marketing team (of 1 person), and a few others from other departments weigh in occasionally. The biggest business problems it helps us address are:

1. Scaleability: We run our marketing like a much bigger company with pretty impressive results with a single person. We couldn't do any of that before HubSpot, and now it's manageable and sustainable.
2. Site Management: I'm able to create and maintain a great site all by myself, with very little technical knowledge.
  • Training new customers. I'm not particularly tech-savvy, and I'm no marketing expert, but HubSpot makes it easy to learn about using the product AND about marketing strategies.
  • Making the interface intuitive. If I can't automatically figure out how to do something, it's pretty easy to figure out how to learn how.
  • Customer support when reaching out with questions. The team does a great job of following up in a positive and encouraging way, offering to help at every turn, and supporting us in anything we need.
  • It gives us awesome metrics that are really helpful in figuring out how our efforts are going, and what we should focus our next efforts on.
  • It's difficult to search for materials in the HubSpot Academy and make sure you're turning up all relevant materials. SOMETHING always comes up, but since I find other materials elsewhere, I don't think I actually get everything.
  • The webinars provide good information, but it takes them way too long to get to the point - I could cut out two thirds of what's said in the webinar and still get all of the relevant information that I need.
  • It would be nice if the information covered in the webinars were provided succinctly somewhere else, so I could just read the info. without listening to the chatting.
  • I have a hard time figuring out the new interface when they make a big change - it would help if they put out short product videos showing what the differences are, and convincing me that they're better than the old way (maybe they already do this and I miss it?)
I think if you already had a strong Marketing program in place, a lot of the training and support would be irrelevant to you. Since I'm sure these add to the price of HubSpot, you'd be paying for services you don't need. HubSpot is GREAT if you need guidance in developing a successful marketing program, and of course has excellent features for any business, regardless of where they are on their marketing journey.
Adam Bockler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot for marketing, and now we've gotten our Sales team on the CRM side of it.

It is helpful to me as a one-person marketing team so that I can manage our database of leads, email, landing pages, and social media all in one place. It's too early to tell how it's helping us on the CRM side of things, but we do like that our CRM and our marketing tool is now under one roof, so to speak.
  • Email marketing. It helps with automated RSS emails (from our blog), and provides more and more detailed reporting of how the emails fared (how, when, and where they were read), how they get sent, and making sure they look and perform as best they can.
  • Social media. I've noticed using things I wouldn't have gotten anywhere else from the Monitoring portion. Scheduling social media is nice.
  • Database management. There are tons of ways to segment leads.
  • Social media scheduling. I wish HubSpot would suggest days and times to help your social media get the most amplification.
  • Similar to social media, I wish HubSpot would suggest times and days for email engagement.
  • No dedicated support for our business. We used to have it, but now we don't.
HubSpot is great for me as a one-person team marketing for a company my size. However, I gave a demo to a person once whose agency was only a few people. It wound up being too much for her. So before you buy HubSpot, find someone who can walk you through for a demo to help you with the pros and cons of the system.
Jenny Weeden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
All FTEs at our agency use Hubspot in some way shape or form (depending on their role) both for our internal marketing processes, as well as for our clients.

We are a small business and we work with startups, so our number one challenge is generating enough leads. Hubspot helps us automate that process and makes lead generation simple. We've met or exceeded our client's lead generation goals ever since implementing Hubspot.
  • Hubspot is easier to use than most of the other marketing tools I've used. My training was quick and I was up and running with the tool (with a few questions, but still) in a month or less.
  • Hubspot does exactly what we need it to—help us DRIVE LEADS. If you are looking to boost inbound efforts, this is the tool to use. The tool is organized in a way that makes lead gen marketing very simple.
  • As a company, I think Hubspot does an awesome job providing resources to the people that use the tool. Whether it's their blog, offers, trainings and more, they really care about developing their customers.
  • Hubspot definitely has its glitches and can be a little buggy at times.
  • Hubspot's reports leave something to be desired. I especially think the keywords report could be a bit more flexible in terms of giving data history.
  • The Hubspot and SFDC integration is rough because Hubspot operates on the contact level and SFDC operates on the account level. Many of our clients use Salesforce, so this is a bit of a headache for us.
Hubspot is perfect for our clients because many of them are startups that need to drive traffic and get leads ASAP to grow their business. I think Hubspot is super intuitive so people who are not as tech-savvy, or who are newer to the marketing field, may like it better than other marketing tools.
March 16, 2017

Agency HubSpot Review

Lucy Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are a HubSpot partner agency, so as well as using HubSpot ourselves,we also manage a number of client inbound marketing campaigns using it. Every member of our organisation completes the HubSpot certifications so we are all up to date with best usage and inbound theory.

HubSpot helps us to manage complete closed-loop inbound marketing and sales campaigns. This includes working as our CRM, content management platform and more: paid ad campaigns, social selling activity, email workflows; almost everything can be managed through through the platform.
  • Inbound education. As founders of the inbound methodology - you would expect that!
  • Close loop management and reporting - and increasinly, more and more integrations are available.
  • User experience is clean, simple and easy.
  • Better social media monitoring would be nice - although it is already comprehensive and trackable.
  • More integrations - though these are coming!
  • More defined difference when moving between client portals would be helpful.
Perfect for B2B companies, particularly SaaS and software companied looking for a complete, closed loop solution, and who want to align marketing and sales for higher quality leads.
Craig Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Hubspot as the key lead generation system for all inbound leads. We use Hubspot to deploy all emails. Create landing pages for thought leadership pieces and nurture leads down the funnel for webinars and to increase the overall awareness of the company and the services we provide. Hubspot is our source for setting up lifecycle stage leads and merging marketing and sales for all contacts.
  • Landing Pages can be set up quickly, the ability to clone and make minor changes and make basic design changes is important to get emails and forms implemented fast and in real time.
  • List creation can be set up by static list and automated lists that are generated from forms.
  • Forms allow for quick integration into the landing pages. Smart Forms allow for gathering of additional information from contacts that are already in the database.
  • New forms have been added and more templates
  • Customer Service is good. Respond quickly to emails and also can answer questions on phone to keep projects moving forward.
  • More integration of contacts into the email platform to allow for quicker searching.
  • Email folders by campaign for archiving of old campaigns
  • Better way to tag photos and find photos that have been used in previous emails rather than just by image.
Best for lead bound generation and working your customer list to develop smaller lists and campaigns that are based on the contact information. The automatic emails are time saving. Smart lists are perfect for gaining more information from current contacts and develop additional lists based on criteria. More email templates could be added for a robust library.
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