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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.2
    62%
  • Email deliverability reporting (363)
    6.0
    60%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.2
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.3
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.5.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2149)

Attribute Ratings

Reviews

(276-300 of 654)
Companies can't remove reviews or game the system. Here's why
Mark Britton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We mainly use HubSpot to support our recruitment software brand. It has helped instill a strong methodology within my team, as well as pull together disparate software we used to have to manage the whole process of inbound marketing.
  • Blogging - guiding users with SEO is really useful.
  • Analytics - it pulls together data from across activities to give you a very simple view of what's working and what isn't.
  • Training - the videos are excellent. I have got my team taking the exams; it's really stepped up the team's game.
  • Simplicity - the whole system has a very strong methodology that people can understand and follow.
  • Speed - sometimes when blogging there has been a lag when writing or amending posts.
  • Managing data - marketing is increasingly using the system to manage all marketing, which still includes sending direct mail. An easier way to manage importing and exporting of data would be helpful.
  • Sidekick - an add-on that works with Outlook, but doesn't seem to be updating properly at the moment.
This is the future of marketing in my view.
John Englezos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We're using HubSpot across our whole organisation - from the marketing to the CRM. It links up our sales and marketing like no other software can. It streamlines the process. In addition to that, the way we're able to use their COS means only one login for my staff - from content writers, social media, to SEM managers, and now even PPC. No other software does this.
  • Blogging - It gives you suggestions as you write so that you never miss out on SEO.
  • Automation / Workflows - Simple yet sophisticated, it can do as little as you want or as much as you like. My favourite part is the website integration, which allows me to send automated emails to those in my database who perform different actions on my website (eg: visit pricing page 3 times in a week).
  • Social Media - the way you can monitor keywords and contacts in your database so that you can reach out to them when they need you is awesome.
  • Workflows - my only gripe is the "if yes / if no" - it works perfectly however the aesthetic of the page makes it a little more difficult to see where the automation will branch.
The version I use - professional - is probably not suited to smaller businesses / mom & pops. However, the basic version would fill the need, but I think the basic version would be better with some minor automation tools or at least the ability for one email follow up. That's the only thing I don't like about the software.
Gregory Hyman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is more than just an inbound marketing tool for our organization. We use HubSpot to host and build out our website; deliver fresh, compelling content to our target audiences; run prospect and customer facing email marketing campaigns; and more. It is a remarkably comprehensive, extremely flexible tool.
  • HubSpot does content management very well. The blog loop allows tons of room for customization, the web development and design features are solid and have improved over the last year. With the right development, the possibilities of what you could achieve with the tool in this area is really almost limitless.
  • The social media app is very intuitive and makes scheduling posts, and recycling content for maximum impact, very quick and easy.
  • The workflow capabilities are excellent and have improved tremendously over the last year. Great flexibility in terms of setting up marketing automation based on any variety of contact properties or interaction variables.
  • The email app has a lot going for it. The system for tracking opens and click is robust, the features that drive email responsiveness are flawless -- it takes a lot of the work out of ensuring your email communications will look good on all the common clients/environments. But, just so you can do your due diligence, there are preview tools powered by Litmus.
  • The customer service is very, very good.
  • Reporting/analytics in HubSpot is, in my opinion, a weak spot. Whereas a platform like Salesforce CRM provides enormous flexibility for digging into your data, HubSpot reports are quite static. There is a reporting add-on that costs extra and would seem to fill the gap for organizations that must have robust reporting capabilities.
  • While the email app is very powerful in terms of design and tracking, HubSpot shares a few limitations in common with other email service providers, stemming from their very understandable need to protect their servers' trust ratings. For example, once an email to an intended recipient has hard bounced, that recipient is permanently blocked unless they manually "opt" back in, by interfacing with HubSpot. If you intend to use the tool to communicate with clients, this can be problematic. (Otherwise, for purposes like inbound marketing, probably not a big problem.) A Transactional Email add-on bypasses the block, at a cost. However, if you have these issues with deliverability, HubSpot's deliverability team will work with you to suggest a resolution. Their customer service is very good.
  • The webpage templating / designing is very good, and it has improved tremendously over the last two years. However, there are still ways HubSpot can continue to improve here. We sometimes find ourselves building more templates than we would like, simply because the end users don't have the flexibility they require in the page designing tool (which implements the templates). That said, HubSpot has already made strides in this area, and I believe they intend to continue adding additional flexibility based on customer feedback.
HubSpot is outstanding for small to mid-market business-to-business content marketing.
Amy Deavoll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot as our CRM and marketing automation platform, so both our sales and marketing teams utilize HubSpot. The business problems HubSpot addresses are manifold; we're able to do everything under the sun from one place. It's SO convenient to toggle between the CRM and the marketing side — and their interface is super intuitive.
  • Intuitive Interface
  • Awesome 24/7 Support
  • Super Easy to Learn and Use
  • Could do with more robust reporting
  • The reporting that is offered is an "add on" (i.e. more money — but it should be part of the subscription)
HubSpot is well-suited to my company as a start-up, but would also be absolutely appropriate at a large-scale company. The platform grows with you and scales with expansion. The marketing interface is truly a joy to work in — and I should know as I am on HubSpot every day, most of the day!
December 11, 2015

HubSpot at a Glance

Score 10 out of 10
Vetted Review
ResellerIncentivized
HubSpot is used at our organization for ourselves as well as our clients to manage websites, landing pages, email campaigns, social media campaigns, and consumer database management. It brings all of the important aspects of digital marketing into one tool allowing for the best use of time for all members of our team.
  • HubSpot brings all important aspects of digital marketing into one place making digital marketing campaigns a breeze.
  • HubSpot's sales, training, and technical support teams are always there to guide you and your team along the HubSpot journey, from simple day to day HubSpot "How-To's" to long term sales goals and processes. The teams are so knowledgeable and always friendly.
  • HubSpot blogs are always alerting Digital Marketers with the most up to date practices and technqiues making digital marketing exciting and teaching HubSpot users and the public what works best.
  • I focus on social media, and I would like to see an Instagram implementation as well as photos available for posting to LinkedIn, but I have been informed that the LinkedIn functionality is not something HubSpot can fix at this time due to LinkedIn restrictions.
HubSpot is well suited for marketing agencies like the one I work for as well as companies who use social, email, CRM, and have a web presence that are looking to bring in sales and/or donations or bring in new clients.
Nicki Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by our Sales and Marketing team. We are able to be more productive in our marketing roles in all aspects! We have been able to track our leads, increase our web traffic and see an overall boost in engagement. Because of the ability to schedule multiple social media posts at once, and alter them, I have been able to increase our frequency, and in turn the traffic we receive from social media. We use HubSpot to increase our lead generation.
  • I really enjoy how HubSpot listens it us, the users. We can voice what new features we would like to have developed and "like" ideas of others. They listen and develop the highly desired ones!
  • Scheduling out social media posts allows me to fill out our profiles, and then focus on timely pieces on a day to day basis.
  • Emailing is amazing within HubSpot. The ability to personalize, manage lists, design the email (both within the template, and then within the email) ... all of it is great.
  • Some of the social media integration features do not provide you with full capabilities (posting YouTube videos through social media in HubSpot doesn't work well).
  • They also don't integrate with every social media platform - in particular instagram. They do integrate with: LinkedIn, Twitter, Facebook, and G+
  • Also, for some reason when I schedule social media posts for a blog that hasn't been published, but is scheduled and will be published by the time the social media post pushes, the image associated with the blog does not appear on the social media post. This has prevented me from scheduling those posts in advance.
I haven't necessarily found an area that HubSpot is "less appropriate" for. I have used it working in a corporation, a small business, and now at a startup. As a marketing manager who is overseeing virtually everything marketing for a startup, this tool really helps me maximize my time; which is extremely important!
December 10, 2015

My HubSpot Review!

Olivia Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use HubSpot every day; our agency is a proud Diamond Partner and truly couldn't be happier with the service provides us. Their blogging tool is extremely easy to use. It makes optimizing blogs very straight-forward for keyword research.
One of my favorite features is their social media tool. It's extremely built out for Twitter (honestly, one of the social media platforms that we care about) and is slowly getting more built out for the other social media sites- Google+, LinkedIn and Facebook.
We use HubSpot for essentially all of our marketing services we provide to clients. They have excellent customer support who answer the phone in minutes, always. It's never automated, either. It's always a real, live person on the other end and they will work on your issue until it's completely fixed. Pretty awesome and unique, considering other marketing automation programs don't offer that. I would highly recommend HubSpot- they're just awesome!


  • Customer service support is phenomenal. They won't quit until it's fixed. They always follow-up with you to ensure that the problem has been taken care of.
  • Reporting. The analysis it provides about your content is great. It's simple, easy to read and always available. This way, you can always have access to what's working and what's not.
  • Site page optimization. It lets you know about how your page looks in the eyes of Google.
  • Needs to be more built out on other social media platforms other than Twitter. They do keep making changes to make it better, though.
  • New features they rolled out with cost money. They have a more detailed reporting tool, which is awesome if you need it. If not, you can get away with using the free one by all means.
  • Sometimes they roll out new updates quickly and there are some kinks they didn't work out.
For agencies, it's awesome. Controlling multiple clients is easy!
Gary Levine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use Hubspot to generate qualified leads for our business, and establish relationships with potential leads before they are actively researching marketing services. All our staff participate with Hubspot because we are all involved in the business development process to some degree. But we really have 3 "types" of users: marketers, sales, technical implementers, so the usage is a little different for those 3 types of users.
  • Great methodology for conceiving ways to develop business in a consumer-driven internet world.
  • The tools support the concepts and are very well integrated, eliminating virtually any duplication or data redundancy for things related to marketing, prospect and customer targeting and interaction.
  • The support and training provided are top-notch!
  • The learning curve is substantial. While the training is excellent, it is a big investment.
  • Creating lists from existing contact searches should be easier and more intuitive.
  • The switching between CRM and marketing is a little cumbersome for small organizations where a few people want to use both sets of features. It would be nice if there were a way to access both sets of features without switching the entire context screens.
People who are serious about generating business, and can differentiate themselves based on expertise or product excellence will get the most benefits. Commodity product and service providers can also get tremendous benefits, but will take more of a paradigm shift from traditional marketing thinking.
Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Bluleadz, HubSpot is being utilized for Lead Generation and Lead Nurturing by all employees on behalf of our clients as well as using it for our agency. We are have a wide range of client base but most of them are in the technology and manufacturing space. We specialize in inbound marketing and website design (Growth Driven Design).
  • CRM is included
  • Always looking for ways to improve and has discussion boards that allows users to request a new feature
  • SEO/Keyword Research
  • Blogging is awesome on HubSpot and works well with social channels
  • Continuing education
  • Reporting could be improved
  • Day to day bugs that go on with images, pages, etc
HubSpot is really simple to learn and can be adapted to almost every business, big or small. If your company has a sales team, HubSpot would be the company to go with!
Sharon Troia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Hubspot for email marketing, blogging and social. I'm the primary user for landing pages, forms and email marketing. We have support teams using it for customer communications and we have two other people in the marketing department using it for blogs and social. The business problem is solves for us is having one point for all of our marketing efforts to be measured and reported through. So, we can see which traffic lead to which leads and ultimately which turned into customers.
  • Helpful resources. Hubspot has a wealth of training materials, documentation and excellent support. I was thrown into managing the digital marketing efforts and Hubspot really had great tools for me to quickly get up to speed on how to best organize, tackle, and measure the results of that work.
  • All-in-one platform is integrated well. I can jump into creating a follow up email while I'm creating a landing page so that the process can be more creative and stream of consciousness flow.
  • The salesforce integration is great. I can choose what I sync over and the hubspot insights that show up in salesforce are helpful to the sales guys.
  • Forms are really advanced and customizable. There are smart questions that you can use for progressive profiling.
  • Uptime - this hasn't resulted in any major problems for our business, but definitely some frustration internally if we lost work on a page or blog. And recently there was a big down time which resulted in a lot of delays in reporting which I needed for a board meeting. They were able to resolve the issue before, but it caused a 3 day delay in my report.
  • Reporting is a little confusing
  • Organization, for example the list of contacts, if I organize them into folders, they still all show up in the list
If you are a very small business it may be a bit powerful, but if you really want to scale and grow, it's a great tool to invest in. Just also make sure you are investing in great content, because without that it is useless investing in the vehicle that will get that content out.
Ryan Jamison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We primarily use HubSpot for marketing in relation to our driver recruiting efforts. Through HubSpot we are able to track potential leads, personify them accordingly and, through workflows, send targeted information to help potential drivers in deciding to apply with us. Our goal is always to be as forward with as much information about our company as possible and being able to use smart content in our landing pages and send personalized automated emails based on the lead's actions and persona gives us the opportunity to more accurately provide the information that people seeking a possible job with us are looking for.
  • Landing pages. Building in the COS continues to get better and better. Once you have established themes, building landing pages becomes a breeze. Then you can add in the ability to use "smart content" to tailor the page to your specific users to provide the best experience and content possible.
  • Tracking and Analytics are amazing. It is easy to review the performance of your landing pages and calls to action as well as see what sources are most effective.
  • Custom building workflows to generate automated actions is easy and powerful. Workflows have allowed us to designate specific series of emails to automatically send to specific users at various lifecycle stages. This also allows us to create automation to help organize our contacts and perform specific actions to help move them through the funnel.
  • The reports add-on for hubspot is great. It, however, does focus specifically on just the contacts and their properties and actions. It would be nice to see the analytics for forms, pages CTA's etc rolled into this as well to truly give you the ability to gather all of your data into one dashboard for the quickest possible reference.
  • Building new themes for your landing pages or website pages can be very tricky until you get a full understanding for the system and how to use "groups". This is where seeing some in-depth examples and guides could be a big help. They do have a great community and support that are ready to help.
HubSpot is best suited to support an inbound marketing strategy. The tools are perfect for anyone that needs to track and nurture leads and wants a system to make this process as effective and painless as possible.
Laura Ball | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Hubspot as our marketing platform. It gives us a centralized space for all our marketing initiatives. It solves business problems like how to send email to mass amount of people, it gives us reports to prove ROI, and it integrates seamlessly with our blog site WordPress.
  • Hubspot's customer support is fantastic. They're prompt, knowledgeable, and consistently courteous.
  • Hubspot's program is very intuitive; it doesn't take a lot to get up and going. Easy to teach yourself, but the Academy has been an invaluable source, as well.
  • I like how much customization Hubspot allows you to do with its apps. I can customize almost anything in an email, a landing page, or even how I want my reports to look. I think Hubspot is great at fostering ownership of your product.
  • I wish I could choose my own font size instead of the given default sizes. Sometimes a jump from 18 to 24 font is too much than what I wanted.
  • I wish finding particular colors for fonts were easier, as well. It's really difficult to point and click on any color on the swab and get what you were looking for. If there were a scale or a better method of choosing colors, I think it would be easier.
  • Is there an Academy article that lists and describes the functions of the support teams that Hubspot has? I ask because when I inquired about a particular format for our blog template, I discovered that instead of asking our site manager(s), there was actually a team called Design Triage that I needed to be talking to instead. I don't want to waste customer support's time if I knew there was a more efficient way of finding who I need.
N/A
December 10, 2015

My Marketing Happy Place

Kristen E. Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot to manage our marketing and social media efforts: Emails, Blog, and social sharing (Twitter, LinkedIn). Our website is hosted on HubSpot as well.
  • Integrating what is posted on our blog with social sharing.
  • Integrating activity with Salesforce.
  • Making updates and additions to our website.
  • I've had some glitches using the updated editors and have had to go back to the former version to do what I needed to do.
Any organization that has a website and is on social media should be on HubSpot!
Randy Guidry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We started out using HubSpot simply for email marketing and automation. HubSpot's value has quickly expanded and we are now finding it invaluable for lead generation and for housing marketing intelligence for not only our customers, but also our own employees and even our recruiting efforts.
  • Marketing Automation - quick, easy-to-use, effortless automation, using visual workflow tools plus trackable goals.
  • Content Management - Easily build responsive blogs and microsites and tie them into your lead generation utilizing forms and landing pages.
  • Social Monitoring - Track your contacts on social and respond to mentions of your promotions or your company.
  • Reporting - I do wish there was a little more enhancement to the reporting functionality. They recently upgraded reporting, but it's a paid add-on feature. I should be able to automate reports about my email marketing without having to download massive XLS files and sort myself or pay for additional services.
If you're looking to enhance your e-mail marketing and website marketing efforts using Marketing Automation, HubSpot is a valuable tool. The visual workflow capabilities and the WYSIWYG email and CMS creator tools allow even non-designers to create professional pages and messages.
Jessica Maxwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been a HubSpot user for about 2 years now (one year in my current role and 1 year in my previous role), and I absolutely love it. In my previous role, I presented HubSpot as a solution to help me better do my job, and I was given the go-ahead to purchase it. As the only marketer in the company, HubSpot was a life savor. The things I had been doing that took me days started taking me a few minutes, and we were able to immediately start better tracking our website visitors and getting inbound leads. Before implementing HubSpot, our sales team was not receiving any inbound leads, so they were thrilled.
In my new role, HubSpot is also a big part of what I do. Not only do I used it for workflows, email, landing pages, CTAs, forms, and reporting, I also train other marketing users, and our sales team uses the CRM.
Everything is very easy to use; I would recommend it to any marketer that needs to get a lot done in a little amount of time.

  • Workflows: these are extremely easy to use and have become even easier in the recent months with the ability to create a list right in the workflow
  • Wordpress plugin: the wordpress plugin makes the HubSpot setup easier than it already is
  • Landing pages: the landing pages are so easy to make, and there are a bunch of templates to chose from. There is the ability to clone landing pages, too, so if you make one you like and you want to use it again, it's very simple.
  • I'd like to see other ways to customize the contacts. I'd like to have the ability to change the way the data is shown so it can better reflect how my company uses data
It's great for small businesses. If you have a small marketing team, you can use one tool to do many things.
Paige Worthy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Landscape Leadership is an inbound marketing agency working with green industry organizations like landscape maintenance companies. We are a HubSpot partner agency, and we help all new clients implement HubSpot into their organizations as part of their marketing efforts.
Our agency uses HubSpot internally, and we use the platform to execute on all the strategies we put together for clients on a monthly basis as well.
We love that it ties all our efforts together into a single platform, allowing us to see everything we're doing for clients — and how effective it is — on a single dashboard and analytics report. It's really helped our clients wrap their heads around the inbound marketing framework, too.
  • Campaigns: HubSpot's Campaigns tool has really improved in the past year or so. It's a great tool to help pool all the marketing resources from a coordinated effort into a single dashboard to see their effectiveness.
  • Email: The email marketing tool is fabulous! HubSpot has added a lot of additional features recently that allow very granular personalization that increases open, click-through and overall engagement rates.
  • Technical support: Second to none. The online Knowledge Base articles are great (as well as the HubSpot Academy training modules), but the telephone support is really where it's at. I've never encountered an issue that tech support hasn't been able to help me solve within a half hour. And they're the friendliest folks I've ever talked to.
  • Reporting: Analytics leave a bit to be desired. The Marketing platform analytics are great, and the CRM (Sales) analytics are pretty robust as well, but linking the two still needs work. The paid reporting add-on is a step in the right direction, but these types of analytics should be free for all users — our success as marketers depends on access to data and the simple visualizations that the add-on provides.
HubSpot really works best, in my opinion, for businesses willing to invest in the Professional license. Professional licenses include the true automation features like Workflows that really showcases everything HubSpot can do. Until you get to that level, HubSpot is really just a publishing platform that can't really fulfill its true potential.
Melissa Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is currently being used for the majority of our content marketing efforts today and is replacing some of our legacy systems for sending email marketing to our customer base.
  • Managing contacts and following a customer through their social activity as well as their activity on your website is pretty "creepy cool" as we call it.
  • Designing and sending email is really simple.
  • Hubspot Academy (as well as their live technical support) is amazing. It makes it so easy to learn any feature of the product.
  • I'd like to see more flexibility with the email and page templates. Once I am in the middle of designing, it seems difficult to change the layout. (But to be fair, I'm new to the software. It could be a learning curve issue.
Bailey Seitter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company just signed on to HubSpot in August. We currently use it for the Marketing department to send emails to current clients about promotions and updates in our services, as well as to publish posts on our blog and social media accounts.

We LOVE HubSpot. We used to use Pardot, but we were frustrated by the limitations in email design, among other things. With HubSpot, we can design our own professional-looking emails and templates with their easy-to-use template builder. We can also create our own landing pages, which saves us time and money because we don't have to send it to our developers to code. And probably the most helpful feature is the extensive Analytics section, which allows us to track where new leads and customers are coming from.
  • Template Design - Simple to use and allows us to create and edit pages in-house.
  • Analytics - We can track everything! We can see what works and what doesn't, and get a better idea of our client base.
  • Social Inbox - Allows us to post to multiple social media platforms in one place, as well as track retweets, responses, and more
  • File organization - We are working through this, but when we first started we had issues understanding the file organization of the templates or how to access certain modules (such as locked global groups)
Well-suited for small and medium sized businesses who have the budget and drive to use inbound marketing. Currently we use HubSpot for strictly marketing-related emails, and don't use them for Sales or Support emails. This division has worked well for us.
Keegan Divant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We are a HubSpot reseller so we're always recommending it to our clients. We manage HubSpot for them and utilize HubSpot for our own marketing purposes as well. Everybody in our organization interacts with HubSpot in some capacity, whether it's our web developer, social media manager, or content manager. Everyone has a function related to HubSpot.
  • The analytic reports do a great job of showing exact client ROI. We have an extremely low churn rate as Hubspot easily proves its value.
  • It's a huge time saver for us since we automate many tasks within each marketing campaign.
  • Hubspot does extremely well in managing highly complex marketing campaigns.
  • It's extremely easy to design a website with HubSpot's COS. However, there are a few features I would like to be available without requiring coding. I would rate HubSpot as perfect if you could easily add an overlay or similar lead-capture functions.
  • Some features are add-on products when they should be included. One example is the reports dashboard. It would be nice to have but not enough that we're willing to pay extra for it.
I would recommend HubSpot be used in any marketing environment that consists of 3 or more team members. HubSpot is essential in managing on-going digital marketing campaigns. I say you need at least 3 people in your marketing team but you could easily make it work by assigning the appropriate permissions within HubSpot to your contractors.
Emily New | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses HubSpot on a daily basis, and it has help tremendously with the growth of our company. It's an all-in-one solution that allows us to blog, create landing pages, post on social media, and see real-time results. The support staff is the best in the industry and always addresses my issues in a timely manner.
  • Their customers service is A++. The representatives truly care about the success of their clients.
  • Designing landing pages is really easy and intuitive.
  • The academy is a great resources to learn best practices - and the diversity of content (blogs, ebooks, videos) makes it great for every member of my team.
  • Their platform crashed right before Cyber Monday and made it nearly impossible to implement our Cyber Monday campaign which was terrible timing for end of month results.
It's great for both SMB and enterprise-sized organizations.
Sarah Alban | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At Mavenlink, we use HubSpot for
- Drip campaigns
- Landing pages
- Resource library hosting
- Lead tracking
- Inbound marketing
- Lead targeting content

In short, we use HubSpot to build a home for our content, target it to the correct audience, and track our success. We primarily aim for solidly targeted content to the right audience, so we can better position our SaaS product and services, generate leads, and retain sound relationships.
  • HubSpot offers great SEO. When I'm writing blogs, it tells me how my titles, metadata, content, and links fare, and where I need to improve. If I don't have internal links in a post, for instance, HubSpot even suggests some.
  • HubSpot lets us easily clone landing pages. So if we need multiple landing pages for an ebook, for instance, we can clone the content and tweak it to a particular need, audience, or distribution channel.
  • HubSpot offers us simplified social-media posting. I can schedule as many posts as I want for a particular blog on all of our social media channels. They make it easy to repurpose content, test tweet language, and vary our posting schedule strategically.
  • HubSpot has a lag time connecting to our LinkedIn account. When I post on Twitter, the "post now" function posts it immediately. The LinkedIn usually has a lag time and sometimes doesn't post at all.
  • HubSpot blogging has its own built in CTA functionality. It doesn't recognize when I add a verbal (non-button) CTA at the end of a blog post, so it dings me on my blog's SEO value by not recognizing the CTA.
  • This isn't a limitation, but I would love to incorporate "Related Articles" to our blog feature, to keep people reading after one blog post with a selection of relevant content.
HubSpot works well for our company, which is growing exponentially. We currently have 140 employees and plan to double next year. This makes HubSpot perfect for our purposes; I'm sure other companies would find their solutions appropriate too.
Dawn Herring | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
We are a Diamond Partner with HubSpot and our agency uses it to help our clients grow their businesses! We also use it for our own agency marketing as well. It's a robust and ginormous platform with lots of features designed to solve many business problems such as brand awareness, content creation and publishing, social networking and many others.
  • HubSpot makes it easy to schedule and publish multiple posts to social media
  • It allows you to easily create templates for content for email marketing, landing pages, site pages, blogs and more.
  • HubSpot has SO much content to help with all facets of marketing - it's a super helpful community to be a part of.
  • When they rolled out their new editors in the tool, I don't think they did a great job of letting everyone know and how best to use the new tools. They were different and took getting used to for sure.
HubSpot is well suited for companies that are clear they're ready to implement an inbound marketing strategy and have either an agency working with them or someone they've trained internally to use it to the appropriate level for their business. It works for both small and large companies as everyone can benefit from it.
Francesca Loomis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the program to manage our tour company's campaigns, create content such as landing pages, blogs, newsletters, and social media, and we use it as a CRM. HubSpot helps us generate leads, and see where our clients come from. It allows us to track how campaigns are doing, what works best vs. what doesn't, and how our clients interact with our content.
  • It allows you to attribute campaigns to all of the content you distribute in one place.
  • It provides suggestions on how to improve your content, such as SEO, character count, etc.
  • If you add the SideKick plugin, you can see who opens your emails, and what they click on.
  • The possibilities are endless, whether you want to set up a drip campaign, set up lead magnets, smart forms... the list goes on and on.
  • When I edit a newsletter and make changes to text, the toolbar goes back to the top of the email and I have to scroll up on the page.
  • If I want to edit or move a text or image box on a landing page, I can't drag and drop, I have to delete and re-create it.
  • If I add a second photo from the same folder to, let's say, a blog, I have to go in and scroll through all of my folders and select one photo at a time, rather than being able to select more than 1 at once or being brought to my last visited folder.
It's a really great tool for marketing and sales once you get it set up with your company. HubSpot also provides a lot of free content for their subscribers (paying and not) that has helped me and others in the company, market and sell our tours and reach new clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot allows our Marketing, Business Development and Sales teams push customer through the funnel so much quicker and more efficiently than we ever imagined. For the Marketing team, it allows us to track our SEO and click through rate, push out a message to every social media platform with one click and create trackable links from our blog. Instead of learning and paying for 10 different software platforms, we are all able to work with just HubSpot.
  • Social Media: Scheduling and posting is simple now with HubSpot. I can publish a blog post to Facebook, Twitter and LinkedIn three times in one month with just a single click. It picks the best times to post my posts based on traffic and lets me see where I am getting the most activity.
  • Tracking: Instead of using 1 service to shorten my URL links and then digging through Google Analytics to track it, I can now do both with HubSpot.
  • Reports: The reporting tab allows me to just have one place to see where all of my customers are coming from at every step through the funnel.
  • I wish it was easier to navigate the Sales platform and push things through the funnel quicker and easier.
  • I wish that the tracking URL builder was easier to track with different social media platforms all at once.
HubSpot is especially perfect for start-ups, as it lets one person do several different tasks and jobs at once, to let them take on more and prioritize better. Mastering the software and the endless array of its capabilities can be a little daunting, but give it time.
Jennifer Herrin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using HubSpot for our inbound marketing. While currently only our sales, marketing, and digital departments are using, I foresee it being rolled out to the entire company in the near future. Hubspot is becoming the key for ZRGMarketing to not only become our area's marketing resource for businesses but also to become thought leaders in every aspect of our industry.
  • Their certification trainings are easy to understand and are a valuable resource, even for non HubSpot users.
  • HubSpot's staff is extremely knowledgeable and helpful. I feel they go above and beyond in finding ways to help our company grow. Even the president of HubSpot has contacted us with ideas, which would be unheard of in the majority of other businesses of this type.
  • They touch base quite frequently. There is no lack of communication and they definitely do not leave you alone to flounder your way through the program!
  • Hard to tell if HubSpot's fault or just when I was brought in on the project, but a greater understanding of all the moving pieces from the beginning would have been helpful.
  • Would like to see checklists for doing certain functions in the system. Training was done over a phone conference, so it's hard to catch everything that is important.
  • More staff is being brought in to do certain functions within HubSpot. A checklist of certain tasks would be very helpful, rather than having to create one to train new people.
Still learning all that HubSpot has to offer, but we find it to be an excellent resource for any business that would like more traffic to their website and/or the education and expertise to become a thought leader in your industry. This is one system you will not regret purchasing or using in the future!
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