Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
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Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
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- Lead Liaison
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- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
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Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3223)Attribute Ratings
Reviews
(51-75 of 374)Companies can't remove reviews or game the system. Here's why
March 28, 2023
Salesforce all the way!
I am currently using Salesforce in my day to day job as a sales coordinator for a hotel chain. This is one of our main tools. We are using Salesforce to communicate with our clients and planners, to track our sales revenue, automatically assign leads to coordinators through distribution engine, and many more.
- Distribution engine feature that allows us to receive leads equally
- Chatter that allows us to see changes that was made in the case easily
- Easy to access in any browsers
- Accept features in our proposals are not working for some of our clients
- Hotels are unable to decline the requests that we sent them
- Too many tabs for different options
March 28, 2023
Great product and does what it says!
Manage pipeline and have a pulse on accounts.
- Helps us organize accounts effectively
- Integrations are great
- Biggest company so offers a lot of features
- Seems clunky, I’d like easy to see dashboards with visuals of touch points
- Relatively overwhelming
- Seems too complicated for simple tracking of accounts
March 28, 2023
The best CRM out there
Score 9 out of 10
Vetted Review
Verified User
I typically use SalesForce CRM every day for my day-to-day job duties as an account manager. It's my main forecasting tool. It's the best place for communication between business partners and the vendor about lead generation.
- Can be used and customized for multiple products
- Account management and troubleshooting support
- Collaboration across clouds / applications
- Better communication with other databases
- When working on multiple tabs, the interface can become a little slow
- The reporting could be more intuitive, and the tool's value requires thoughtful design and configuration
March 27, 2023
Tracking the good and bad of Salesforce
Salesforce is the hub for all of our accounts, contacts, opportunities, contracts/quotes and everything we do. The challenges that I see are that with so many verticals, teams, and moving parts using it and having fields and workflows added to it, that it has become a monster with pages and pages of fields that we don't use but others do. The result is that anything we need to accomplish takes place in SFDC and it takes a lot time, frustration and training to get things done. Also, every backoffice request requires a case which means that there are so many cases that we put a limited number of individuals in charge of assigning them. This creates a backlog and more delays.
- Organizes contacts under an account
- Provides reports on accounts and tasks
- Provides for opportunity creation, description, and tracking
- I'd like to see a global roll up, but individual customized versions by team
- Consolidate! Agreements are often found under attachments, contracts, confidential information, cases, and a couple of more places
- Statuses: Make the status, owner, and last touch date/time easier to find
March 24, 2023
Useful system
This system is very usefull to keep track of everything, from open cases to research
- Scorecards
- Clear view of all your cases
- Easy to use
- maybe speed of the system opening up cases
- I would be fun to have a direct e-mailing system, without linking it to a case
I use Salesforce every day to manage the enterprise accounts that I manage, along with activity within the account, forecasting, revenue projections and communication amongst fellow team members. In addition, I use Salesforce for regular reporting and management of marketing activity to my existing accounts for renewal and upsell opportunities. The business problems the solution solves is around overall management of pipeline and forecasting along with account management and license management.
- Activity tracking
- Opportunity management
- Contact management
- Creation of reports could be more clear and easier to use
- Price quote functionality can be difficult for non-standard use cases
- Chatter functionality could have more tools, including an easier way to cut and paste graphics (screenshots)
March 23, 2023
Salesforce has Been Good to Us
Great at managing leads, converting to opportunities and then projects. Easy to search and find clients. Lightning has relevant news which I love. We can collab as a team and communicate in Chatter.
- Relevant news pertaining to Accounts in our database which we can share on Social media
- Easy to convert an opp to a Project and add stakeholders
- We manage Campaigns for our events like dinners and networking events. Easy to manage the RSVPs
- Uploading files to share with the Team
- Remove the Authenticator and go back to passwords. That one recent change has made some of my team members seek alternative CRMs.
We use Salesforce for all of our reporting, contact and lead management in marketing, customer success and sales. A big piece of the pie is campaign management and data aggregation. We tie the campaigns to a lot of our integrations, too. Salesforce is the Hub of our company and we couldn't live without it.
- reporting
- dashboard building
- campaign management
- lead management
- contact management
- an easier way to learn reporting
- the mobile app could be better
- app exchange
March 11, 2023
Salesforce for Nonprofits
We use Salesforce.com to track our constituents from donors to program participants in Haiti. We track every donation in Salesforce and use the Nonprofit Starter Pack. We also use Salesforce.com to track the training programs we deliver. Salesforce.com for nonprofits is great because it is free for small organizations.
- Tracking individuals and actions related to them
- Tracking Opportunities
- Integrations
- Usability for users who are not in the platform every day.
March 07, 2023
Powerful software with a lot of potential
We are using Salesforce.com as a customer relationship management software. We moved our email marketing over to Salesforce, and are in the process of adding our event registration, customer support/frequently asked questions (we provided answers to basic home and gardening questions), and other services to Salesforce. We want everything in one place so that we have a holistic view of our audiences and one platform for employees, streamlining processes and being more efficient while also better serving our audiences.
- Customer relationship management.
- Data insights.
- All services in one software.
- It's complex, learning it isn't intuitive for our new users.
- Onboarding is labor intense (e.g. dedicated personnel).
- There are add-on softwares in order to get all the solutions we need.
February 28, 2023
Salesforce.com gets the job done!
It is used across the whole organization to facilitate customer outreach and contact and drives sales. It helps a company understand its business performance in a whole new way. I find it to be the most user-friendly platform that I have encountered as CRM has made its way into the business world.
- Interfaces well with other existing software platforms.
- Intuitive and user-friendly.
- Easily adaptable modules.
- Customer support
- More adaptability to businesses needs and requirements.
- Better interface with remote call software/call quality.
February 28, 2023
Younger but growing branch of Salesforce's suite of products!
SFDC is used by the majority of the organization - all of Sales plus much of PS, Acct, Finance, etc. It also plays a key role in reporting data related to our Sales for Operations, Product, and Engineering. As that is the system where we record all of our new sales, we also use it to initiate other workflows in downstream systems thru integrations.
- It is very flexible - can be customized to fit many unique use cases and workflows.
- The reporting is robust and flexible. Lots of useful data can be pulled out of there.
- You can easily customize the system to the many different users you have. Using separate profiles, you can customize what they see and how they see it.
- With the flexibility comes complexity. You NEED multiple SFDC admins in order to use this in a large org.
- Unrelated to the platform, we've had mixed results with some of Salesforce's approved partners.
- We're finding ourselves limited on the number of rollups, and it's surprisingly difficult to get rid of old, unused rollups.
February 28, 2023
A must have for sophisticated organizations
Score 10 out of 10
Vetted Review
Verified User
SFDC is currently used by my organization to track all aspects of the sales cycle and is instrumental in forecasting for the overall health of the business. Not only do sales touch this tool on a daily basis, but the finance, marketing and legal touch the platform frequently to help streamline work processes.
- Customizing to suit your sales organizations needs
- Extreme detail in pulling reports that are pertinent to individual reps as well as the entire business
- Seeing how company is faring month to month with sales
- It would be helpful to have better calendar integrations as well as 3rd party integrations.
- Upon selling the platform to a business, having some preset reports/dashboards built out for reps from the get go.
January 26, 2023
Force of Sales.
Score 9 out of 10
Vetted Review
Verified User
This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help our organization manage customer accounts, track sales leads, conduct and monitor marketing campaigns, and provide service post-sale. Salesforce lightning experience is an upgraded CRM version of Sales Cloud that streamlines our sales cycle by allowing all our sales reps to generate and follow up on leads, manage account activity, track the status of each campaign, and create reports without a hassle.
- Keep our company organized.
- Respond quickly to leads & existing customers.
- Scale the business easily.
- Track sales deals.
- Not the best for startups.
- Customer support.
- Very expensive.
December 02, 2022
The best CRM available
Score 9 out of 10
Vetted Review
Verified User
- It is the best CRM system available
- It is the easiest platform to drive adoption amongst your user base
- There are no gaping holes compared to other options
- Whenever you need to do integrations and customizations or go hard core on reporting your investment level jumps up significantly. You can however do 80%+ with configuration vs. customization.
- Over years, Salesforce.com has expanded from sales into areas like marketing and support and those areas are less mature.
November 07, 2022
Salesforce.com review
Score 1 out of 10
Vetted Review
Verified User
Salesforce.com has been entirely unusable for our business, is hugely expensive, the customer service is terrible, and when a Marketing Manager purchased additional licenses rather than transferring some, Salesforce have locked us in to THREE year contracts on the additional DISUSED licenses and have been trying to make us swap to a marketing automation system to use the funds. It is very clunky, very expensive, they are totally inflexible, and I would recommend any other company over Salesforce. Absolutely appalled and by far worst company I have ever dealt with.
Score 1 out of 10
Vetted Review
Verified User
We joined Salesforce to gain a full business solution for our sales team. What we were promised and what we received were not the same. The Kanban board is completely unusable and outdated compared to even the most simple sales software out there and Salesforce does not seem to have the understanding or interest in learning how sales teams use this.
Furthermore, they do not respect businesses that wish to cancel once they see major flaws in their system and force them to continue to use their system and not leave their contract amicably. As well, they do not accept cancellation emails and requests and instead force you to go through a number of different hoops just to not auto-renew which include making you go through a few websites to find a cancellation email which then asks you to respond a few different times with set 'cancellation clauses' which they never seem to receive forcing you to do it again and again - all taking away valuable time from businesses.
Furthermore, they do not respect businesses that wish to cancel once they see major flaws in their system and force them to continue to use their system and not leave their contract amicably. As well, they do not accept cancellation emails and requests and instead force you to go through a number of different hoops just to not auto-renew which include making you go through a few websites to find a cancellation email which then asks you to respond a few different times with set 'cancellation clauses' which they never seem to receive forcing you to do it again and again - all taking away valuable time from businesses.
- Charges a lot
- Zero implemetation support, you have to go through mediocre third party services
- Has terrible customer support
- Kanban Board - make it actually usable
- Import of leads into your system, help businesses do this - don't just outsource
- Make ALL information able to be imported
October 06, 2022
Salesforce.com Review
Salesforce.com [is] placed in the heart of the sales business [as a] daily main forecasting tool. Embedded reports and top management filters, Salesforce.com [can] facilitate company-wide sales numbers. Best place for communication between business partners and the vendor about lead generations and sales process iterations with incentive management.
- Performance
- User Interface
- Ergonomi
- Personalization
- Reporting
- Sub Opportunity management
- Mind Map addon
- Data model end user access for custom report creation
- Salesforce query language
September 29, 2022
Classic to Lightning is like from 2.4 to 1.0
Score 1 out of 10
Vetted Review
Verified User
I use SF for managing my accounts and prospects straight through to order processing
- linking applications
- Lightning is far, far too busy
- Lightning is simply clunky
September 27, 2022
Get everyone on the same page!
I use Salesforce every day to keep track of all my tasks. It keeps me on top of my work. I use it to record everything about an account and/or contact. It is our single source of truth within all the tools the company uses. It really keeps things organized when used correctly.
- Customizable
- Organization
- Easy to use
- It would be nice if the customization was a little easier to navigate
- Merging duplicate accounts or contacts doesn’t always go as planned
- You need someone very knowledgeable to be an administrator
August 01, 2022
Salesforce Review from an 8+ year user
I used Salesforce with a few different companies. We used it for our sales tracking and customer communication. We also use it to manage our mailing lists, tasks for individual sales reps, and to provide feedback to our sales team with regards to completing tasks and tracking revenue goals etc. It's a very user friendly CRM that I would recommend.
- Automating the sales process in stages.
- Better user experience and functionality compared to other CRM's I have used personally.
- Very easy to manage nurture campaigns for a lot of users.
- I preferred the classic mode that was changed and made it where I would have to click multiple buttons to figure out how to accomplish the task at hand.
- I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
May 31, 2022
Industry standard CRM
Score 10 out of 10
Vetted Review
Verified User
We use Salesforce as our CRM. Our sales reps are the main users. We have a few people in ops who work on the admin side of things. Our primary use case for Salesforce is tracking sales activities and results.
- Creating reports
- Customizable fields
- Building dashboards
- Reporting feature can be buggy (when dragging and dropping)
- Lead and contact objects seem redundant
- Sync issues with marketing automation
May 22, 2022
Monopoly in CRM space
Score 1 out of 10
Vetted Review
Verified User
We use Salesforce as a sales CRM.
- I haven't seen any software that does so many things this poorly
- UI is not intuitive at all
- Guess a monopoly in the space really means shit design and you can get away with it
- Poor UI
- Super annoying - password needs to be reset every quarter
- Information overload
May 10, 2022
Salesforce CRM: an Energized CRM Platform
Salesforce CRM has given us: - visibility of leads, prospects, and customers - a good understanding of pipeline and forecast management - the ability to track customers' interactions and bring fluent communication - the ability to create customized reports and friendly dashboards - an amazing insight into the metrics or KPIs more important for the organization - the versatility and scalability needed for company growth - a capability on integration with other platforms (MapAnything, Groove, Five9, etc.)
- Ability to track customer interactions and communications
- Optimal customer relationship management
- Better integration and reporting platform
- Customizable to fit any organization CRM needs
- Single trustable source for any customer-centric organization
- Search function sometimes gets stuck
- Self-training videos are needed for exploiting Salesforce CRM fullest
- Duplication of information is not halted
- Set up process is lengthy and time consuming
May 03, 2022
I love Salesforce CRM!
Salesforce CRM allows me to manage my book of business. It helps me stay organized, manage the leads we get, build reports for forecasting and helps us collect the data we need to make business decisions. It allows me to record my activity with how many calls and touchpoints I do to each person I am working with!
- Reporting
- Customization
- Data Collection
- Glitches
- Send sequences within the platform
- more user friendly