8x8 X Series Reviews & Ratings 2022

Name: Zest4 | 8x8 X Series - Engagement is Connection, Context and Collaboration
Uploaded: 2018-11-14T15:37:28.000Z
Duration: 2 min 58 s
Description: What is 8x8 X Series?

8x8 X Series

Overview

Reviews

Pretty good for the basics but if you want more, shop around

We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, …

8x8 Works, when it wants to

The 8x8 platform is being used across the entire organization. We are routing calls to local showrooms and then rolling over to our …

One and done

8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] …

8x8 X Series Customer for 12 Years

We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual …

8x8 Virtual Office Is The Best VoIP Phone System

We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8x8 Virtual Office app …

Works ok...when it wants to

8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

8x8 [X Series] for a small sized business

The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It …

Functional but quirky

I use 8x8 X Series at [the] office and on [my] laptop and cellphone for remote access. Can usually access outside of office

Office Text That Works

Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. …

You won't get anything better than 8x8 [X Series] for a virtual office and VoIP

Brilliant product, great clear lines, good customer and tech support. When I was experiencing latency due to bad internet signals, they …

Not great, but hopefully getting better?

8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While …

Every Day User of 8x8

I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no …

Everything you need for remote work from a physical office

We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also …

Honest Product Review!

We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.

Indispensable for our small, pediatric office

We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, …

8x8 [X Series] makes my life easy!

We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the …

Great Phone!

8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer …

Efficient, cost efficient, and feature rich VOIP Phone System

This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk …

User oriented Integrated Business Communications at a reasonable cost

We chose 8x8 X Series for our domestic and international communications by phone, chat, fax, and screen sharing. We found the solution …

8x8 [X Series] Not so great

Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.

Great, affordable phone service

We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the …

Best service at the best rate

8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially …

Great Phone Solution

We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming …

A good experience overall

We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and …

So helpful during the pandemic!

The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for …

Popular Features

View all 16 features

Call recording (167)

8.9

89%

Message alerts (197)

8.2

82%

Directory of employee names (168)

8.0

80%

Answering rules (205)

7.6

76%

Reviewer Pros & Cons

View all pros & cons

Incoming calls - they rarely get lost.
VM to text for the hearing impaired.

Amelia Hall

Company Manager

RE/MAX by the Lake (Real Estate, 11-50 employees)

Makes calling from my laptop and from the number my customers are used to, very easy.
I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.

Verified User

Account Manager in Sales

Computer Software Company, 11-50 employees

Pricing

View all pricing

8x8 Express

$12

Cloud

Per User/Per Month

X2

$24

Cloud

Per User/Per Month

X4

$44

Cloud

Per User/Per Month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2

82%

Call Management

7.9

79%

VoIP system collaboration

7.7

77%

Mobile apps

7.9

79%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

• Cloud phone service—Reliable, feature-rich cloud based phone service
• Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone

• Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure

• Business SMS—Send, receive and track text messages

• Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down

• Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more

• Online meetings—Collaboration with web, audio and video conferencing

• Internet faxing—Send and receive unlimited faxes online
• Call recording—Easily record and save telephone calls
• Global dial plan—With a global plan, you get unlimited calling to 40 international locations
• Call Quality Analytics —Visibility into all communications
• Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

Google Workspace (formerly G Suite)
Slack
Zendesk Support Suite
The Okta Identity Cloud
NetSuite ERP
Desk.com
Skype for Business (formerly Lync), now part of Microsoft Teams
Bullhorn CRM
Salesforce Sales Cloud

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment Types	SaaS
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What are 8x8 X Series's top competitors?

RingCentral MVP, MiVoice Office Application Suite (Mitel Application Suite), and Dialpad Talk are common alternatives for 8x8 X Series.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.

Reviews and Ratings

(152)

Reviews

(1-25 of 152)

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August 20, 2021

8x8 Works, when it wants to

Daniel Bonilla

IT Manager

BBJ Linen (Events Services, 201-500 employees)

Score 2 out of 10

Vetted Review

Verified User