Overview
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they…
Not so frequent user of Bloomreach.
Bloomreach Commerce Experience Cloud is Powerful!
As a junior I can say that I can recommend Bloomreach Commerce Experience Cloud to every marketeer
Life would have been dificult if ....
Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
Great omnichannel marketing tool
Bloomreach for the win!
Experience with Bloomreach Commerce Cloud.
Great to speed up your business/company!
Bloomreach with endless flexibility, great customer support and limitless personalization!
Great tool
Amazing CDP
Bloomreach Review
Great
How Bloomreach Commerce Experience Cloud Differs From Its Competitors
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Unified Customer Data
Time to Value
Unified Customer Data
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Unified Customer Data
Time to Value
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- API (72)7.878%
- A/B testing (47)7.878%
- Email deliverability reporting (48)7.777%
- Dashboards (49)7.575%
Reviewer Pros & Cons
Pricing
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Tour of Bloomreach Discovery
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Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 7.7WYSIWYG email editor(44) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 7.8Dynamic content(45) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 7.5Ability to test dynamic content(44) Ratings
Users can test dynamic content prior to launching a campaign.
- 6.9Landing pages(20) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 7.8A/B testing(47) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 7.2Mobile optimization(38) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 7.7Email deliverability reporting(48) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 7List management(39) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 8.1Triggered drip sequences(33) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Lead Management
The process of tracking and managing prospective customers from lead generation to conversion.
- 8.1Lead nurturing automation(31) Ratings
Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.
- 7.1Lead scoring and grading(31) Ratings
Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.
- 7.5Data quality management(34) Ratings
The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.
- 6.8Automated sales alerts and tasks(14) Ratings
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
Campaign Management
Users can schedule campaigns and/or events with reminders, announcements, etc.
- 7.1Calendaring(32) Ratings
The software helps users maintain a calendar of all marketing activities.
- 7.1Event/webinar marketing(23) Ratings
Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.
Social Media Marketing
Using social media networks to help amplify marketing endeavors.
- 7.5Social sharing and campaigns(26) Ratings
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
- 6.8Social profile integration(15) Ratings
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 7.5Dashboards(49) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 7.1Standard reports(47) Ratings
The software offers pre-built reports with metrics standard to the category.
- 7.5Custom reports(47) Ratings
Users can create custom reports.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 7.8API(72) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 6.9Role-based workflow & approvals(36) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 7.4Customizability(41) Ratings
Users can customize their instance with features like custom fields and custom objects.
- 7.2Integration with Salesforce.com(5) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.3Integration with Microsoft Dynamics CRM(4) Ratings
The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.5Integration with SugarCRM(3) Ratings
The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.3Third-party software integrations(23) Ratings
Integration functionality with third-party or in-house systems.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Bloomreach Commerce Experience Cloud?
Bloomreach Commerce Experience Cloud Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
- Supported: Third-party software integrations
Bloomreach Commerce Experience Cloud Screenshots
Bloomreach Commerce Experience Cloud Integrations
- Adform FLOW
- Amazon Redshift
- Amazon S3 (Simple Storage Service)
- Amazon S3 Glacier
- Amazon Simple Notification Service (SNS)
- AWS Lambda
- Bazaarvoice
- ChannelAdvisor
- commercetools
- DocuSign
- Dropbox
- Exact Online
- Google Ads
- Google Analytics
- Google BigQuery
- Google Cloud Storage
- Lightspeed eCom
- Lightspeed Retail
- Mailchimp
- Sinch Mailgun
- Mailchimp Transactional Email (Mandrill)
- Microsoft Dynamics 365
- Microsoft SQL Server
- MySQL
- Pipedrive
- PostgreSQL
- Salesforce Revenue Cloud
- SAP Business ByDesign
- RWS Language Cloud
- Brevo
- Shopify
- Shopify Plus
- Zapier
- Zoho Billing
- Salesforce Commerce Cloud
- BigCommerce
- MongoDB
- Mailjet
- Twilio Segment
- Freshdesk
- Trello
- Slack
- Shopware
- Google Translate
- allmysms
- EmailLabs
- SaleSphere
- WhatsApp, duplicate
- Amazon Alexa for Business
- Meta Business Suite
- Facebook Messenger
- Google Sheets
- Lionbridge Freeway Translation Platform
- Adobe Commerce (Magento Commerce)
- Azure SQL Database
- Microsoft Dynamics 365 Business Central
- OneDrive
- NetSuite ERP
- QuickBooks Online
- Oracle Marketing
- Sugar Sell (SugarCRM)
- Google Marketing Platform
- Salesforce Sales Cloud
- Google Cloud Pub/Sub
- SAP S/4HANA Cloud
- Smarty
- Oracle JD Edwards EnterpriseOne
- D&B Visitor Intelligence
- Sinch
- CM SMS Platform
- Sendsay
- UniOne Email API
- Amazon Seller Central
- AMQP
- Ebay
- EDIFACT
- OPENAPI
- Outlook
- SFTP
- SOAP
- WEBHOOKS
- REST API Client
Bloomreach Commerce Experience Cloud Competitors
- Adobe Marketing Cloud
- Emarsys
- Tealium Customer Data Hub
- Twilio Segment
- Optimove
- Dynamic Yield
- Acoustic Campaign
- mParticle
- Blueshift
- Insider Growth Management Platform (GMP)
- Magnolia
- Acquia Digital Experience Platform
- Klaviyo
- Braze
- Treasure Data
- Listrak
- Adobe Experience Platform
- Microsoft Dynamics 365
- Kentico Xperience
- Sitecore Experience Platform
- Salesforce Marketing Cloud
- Oracle Marketing
Bloomreach Commerce Experience Cloud Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Supported Countries | US, UK, EMEA, DACH, CIS, CEE |
Supported Languages | Bengali, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified), Maltese |
Frequently Asked Questions
Bloomreach Commerce Experience Cloud Customer Size Distribution
Consumers | 5% |
---|---|
Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 47% |
Enterprises (more than 500 employees) | 23% |
Comparisons
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Reviews and Ratings
(250)Attribute Ratings
- 8.4Likelihood to Renew7 ratings
- 8.5Availability14 ratings
- 8.4Performance13 ratings
- 8.5Usability54 ratings
- 9Support Rating103 ratings
- 9.1Online Training2 ratings
- 7.8In-Person Training2 ratings
- 6.7Implementation Rating4 ratings
- 8.2Configurability2 ratings
- 8.2Product Scalability14 ratings
- 8.7Ease of integration2 ratings
- 7.7Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
- 8.1Bloomreach Customer Support17 ratings
Reviews
(1-21 of 21)Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
- Plug and play libraries
- Campaign templates
- Product recommendations
- Role/Group-based access to reports and dashboards
- Support for more third party integration
- Alerts and notifications
Bloomreach Commerce: Blooming Success in Personalized Shopping, but Watch Out for Complexity Blooms!
- It offers flexibility in terms of customization, allowing businesses to tailor the platform to their specific requirements.
- Integrates with various third-party systems and applications, such as customer relationship management (CRM), marketing automation
- Improving documentation can assist users in understanding and leveraging the full range of features and capabilities. It could be clearer or more detailed.
- Simplifying customization processes and providing more user-friendly tools for non-technical users could enhance the overall user experience.
- The platform's performance in terms of speed and responsiveness could be improved on.
Easy to plug and play
- great slick UI
- Ease of use for third party integrations
- Very easy to test campaigns
- not able to deploy certain configurations between instances, in my experience
- not enough granularity in setting user rights in my opinion
- two step verification with images is very inconsistent to pass in my opinion
- Single customer view
- Easy to use interface
- Intuitive email, pop-over build
- Reporting
- Data visualisation
- Aggregates, segmentations should be more unified so you don't need to go elsewhere
Great experience
- Organisation of data
- Customer segmentation
- AI tools for campaigns
- Fully customisable Surveys for customer research
- Automation
- A/B testing
- Analytics
- Integration with 3rd party vendors (SMS providers)
- Easiest API integration
Great product, Support is almost there
- Product suggestions
- Search
- filtering
- Pixel implementation needs more hands-on support
- Ranking diagnostics should be even more transparant
- Global synonym dictionnary is not really applicable for very technical B2B markets
First experience of Working on the Bloomreach Engagement Platform.
- Identity Management.
- Web Layers.
- UI/User Experience - Very easy to use.
- Data Enrichment.
- Jinja - Native Programming Language - I'd integrate predefined commonly used functions.
Bloomreach review
- contextual campaigning
- easy implementation
- great trainings
- a bit more documentation needed
- trainings for more business roles
- import/export options
(almost) Endless possibilities with Bloomreach
Bloomreach Commerce Experience Cloud gives you the opportunity to work with a vast amount of data relatively easily via its user-friendly interface and predefined reporting and workflows. This helps to make better marketing decisions overall, which are supported by data.
- Comprehensive marketing automation toolkit
- Data collection possibilities are vast, but easily manageable
- Almost limitless tracking options through JS or API
- Can be overwhelming for inexperienced users. There is little content regarding user onboarding in the app.
- There are always multiple ways to do one thing. This means you need knowledge to know which way is the best.
- Catalog imports sometimes lag and their speed could be improved.
It also offers many options on how to work with your website content to offer the best user experience and great conversion rates.
However, if you are looking for an entry point into marketing automation or want to focus more on content rather than working with data, there are simpler and cheaper tools to get you started. But if you are looking for an upgrade from such tools, Bloomreach Commerce Experience Cloud is really worth considering.
Great automation, emailing & CDP platform.
- Data collection & cross platform implementation.
- E-mail marketing.
- Marketing automation.
- Product recommendation.
- Website personalization.
- Data expiration (storage).
- Modules simplification.
Excellent Results, Professionalism at its Best - All Thanks to Bloomreach Engagement
- Email marketing
- A/B test
- Academy training for our team
- Web layer
- Reports & analysis
- Heat maps
- Push notifications (SMS, MMS, WhatsApp)
- Documentation
- Email marketing
- Cross-channel marketing
- Scenarios
- Segmenting
- Weblayers targeting
- Recommendations on-site implementation
A fantastic tool that can really expand your businesses' ability to market to customers.
Bloomreach Engagement has allowed us to create automated onboarding and in life email/push journeys for our customers to better help them convert and make more bookings. We also use it to store customer data to be used for reporting.
- Sophisticated scenario builder.
- Great reporting tool.
- Easy to use email builder.
- Quite a steep learning curve, Bloomreach Engagement courses are required.
- The help centre can be confusing to find information and to understand processes.
- The reporting tool can be quite confusing to master and there is room for this to be simplified.
Bloomreach CDXP - Customer Data & Experience Platform
- Customer Data Platform - Unifies customer data from all online and offline sources.
- Campaigns - Omni-channel marketing and campaign builder.
- Experience Platform - Understanding customer behavior and enrich customer data through AI.
- A webhook URL so we don't have to use a service like Zapier.
Intuitive tool that covers most of your CRM needs
- Intuitive.
- Flexible.
- Access to BigQuery.
- Good support.
- It is difficult to send audiences to some of marketing tools.
- Hard to use aggregated data from several domains.
Personalization is Everything
- Through email marketing we are getting in contact with our users in an effective way thanks to A/B testing
- We can create email templates and edit immediately
- Advanced features for sending emails
- Bloomreach Engagement can fill the gaps of what’s missing from any other tools that you are currently using with the modules
- AI features are very effective
- Personalization is on another level creating happier and more loyal customers
- The tool is really robust and takes a bit to get familiar with it but the team was really helpful with that
Great A/B testing and reporting
- Easily understandable and accurate reporting.
- Clear reporting in real-time.
- Compare distributions, how they convert, understand which one receives the most activity and paying customers; how every step of the funnel results in conversion.
- Professional approach of the Bloomreach team, willing to help anytime.
- Improved our analytics approach and order numbers.
- Might seem a little complicated at first, but after a learning period you are able to answer many questions regarding your product.
- Lacking an API to access data inside Bloomreach Engagement from other systems.
An easy to implement and great to use tool.
- A great tool in utilizing real-time data.
- The support team is comprised of experts who assist in our needs.
- Easy and fun to use :) Not kidding!
- Very fast implementation - a major advantage.
- Affordable and well worth the investment - cost-benefit ratio is excellent.
- It is difficult to find any flaws within the Bloomreach Engagement use cases as it is the best tool we’ve tried.
AI Driven Recommendations and Predictions
- The Bloomreach team consists of forward-thinking experts who are friendly.
- Integration took just a short time and we were up and running quickly thus increasing revenue.
- The tool is constantly getting better and better.
- You get a lot of value from Bloomreach Engagement, comparing capabilities to cost.
- Since implementing Bloomreach Engagement into our company, we are able to see the uplift and conversions that they are able to bring on a daily basis.
- Although it is easy to use, there is still a learning curve to any new tool. The staff of Bloomreach is more than happy to help with any questions that we had and still may have in the future.
SEO benefits
- No manual resource required to operate SEO widgets. Self learning and updating.
- Simple integration into System Architecture (with options)
- We have occasionally seen old/removed products featured and linked in the Bloomreach widget, whereas you would only want live/active products linked - This led to 404 errors. Albeit this may be an issue in our integration as opposed to the tool - we are unsure.