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Exponea Reviews

34 Ratings
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Score 8.3 out of 100

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Reviews (1-23 of 23)

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March 27, 2021

Truly versatile platform with a lot of cool features

Artur Sagandykov | TrustRadius Reviewer
Artur Sagandykov
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Exponea is very well suited for omnichannel campaign management, real-time tracking, and automating various process flows. it is not very well suited though for serving as the analytical platform per se as it would be very costly to keep all these numerous user events in Exponea. For that purpose, it is better to set up regular data import from their DWH which is BigQuery and that way this data can be visualised for getting invaluable insights and/or serve as the basis for ML/prediction models.
It is perfect for tactical purposes for setting up and running numerous CRM campaigns that would be delivered in the best omnichannel matter to help you achieve the highest audience reach possible. However, for strategic purposes one may have to use other more suited platforms for storing and visualising data
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April 08, 2021

Exponea CDXP - Customer Data & Experience Platform

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Some scenarios where Exponea is well suited are understanding customer actions & decisions on front-end events. Aggregating data and creating segments for scenarios or campaigns. Automating and transforming data. Keeping everything critical in a single source of truth. Exponea's campaign and scenario builder is unmatched. Building out emails and laying out segmented scenario flows is powerful way we engage our audience.
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April 06, 2021

Intuitive tool that covers most of your CRM needs

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you need an easy CRM tool, that will cover the most of your needs in terms of creating newsletters campaigns, add personalization layer, webhooks, then Exponea is a way to go. The reports has a prediction section so you can check what machine learning algorithms say about your data.
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March 25, 2021

Exponea is an outstanding marketing automation platform and offers greats service

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

For most retail companies, Exponea can be of great value to gain information on your customers and use this to increase user experience and hence sales! Only if you have many resources at hand, you might be able to do things yourself. However, I think that the amount of work it will take to do things yourself/manually, does not compare to how easily things can be done within Exponea.
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March 24, 2021

Excellent product and service

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Suited for all the situations we need it for. Good for being able to self-manage projects rather than having to get IT involved.
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February 09, 2018

It’s pretty impressive how much we are capable of doing with just ONE platform

Kamil Aujesky | TrustRadius Reviewer
Kamil Aujesky
Score 10 out of 10
Vetted Review
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Likelihood to Recommend

I will continue to advise contacts and friends in the industry to use Exponea as their advanced segmentation and marketing automation tool.
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March 29, 2018

An intuitive solution for scenarios based on user behavior

Martin Šimo | TrustRadius Reviewer
Martin Šimo
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Exponea Experience Cloud works great for large e-commerce projects that can leverage the data they have on their user's behavior. It is really simple to set up scenarios that show people different communications based on the actions they take, e.g. show an exit banner with the stuff the user has put in her cart or send a celebratory email to the person who just made his 100th purchase. And best of all you can easily A/B test all these changes to see whether they truly have an impact on your bottom line.
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January 31, 2018

Exponea finds hidden opportunities in your data and allows you to act on them immediately

Juraj Frank | TrustRadius Reviewer
Juraj Frank
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

I have only positive things to say about Exponea and all the services that the expert team provides. I always suggest this tool if someone I meet is shopping around for a provider of automated marketing.
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March 09, 2018

It's cool

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It's super easy to create your own scenario and track data.
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Exponea Scorecard Summary

Likelihood to Recommend (34)
8.3
Likelihood to Renew (1)
9.1
Usability (6)
8.3
Support Rating (6)
8.8
Implementation Rating (1)
9.1

What is Exponea?

Exponea, a Bloomreach company, is a Customer Data & Experience Platform with built-in marketing automation capabilities able to collect, analyze, and activate customer data in real-time.


The vendor says Exponea stands apart from other CDPs on 4 major points.

1. True Real-Time Data Across the Whole Platform
Data is tracked in real-time. This means that the moment the data is captured and stored in the unified single customer view, the whole platform immediately considers this data.

2. CDP with Built-in Marketing Automation Capabilities
The additional layers of marketing automation capabilities built on the top of the CDP are able to access, enrich and exchange the unified customer data across the whole platform, to ensure consistent and relevant omni-channel communication.

3. Live Predictive Model
Unified customer view is enriched of predictive data using a live predictive model. The model captures changes in the probability, and updates the data in the customer profile in real-time.

4. Integrated Consent Management
An integrated consent management feature helps users comply with the GDPR and CCPA requirements by managing subscription policies, and tracking changes to customer consents, directly within the unified single customer view.
Categories:  Ecommerce Personalization,  Marketing Automation,  Customer Data

Exponea Features

Additional Features
Has featureData Enrichment
Has featureExpandability
Has featureMultiple Devices
Has featureMarketing Performance Measurement
Has featurePredictive Modeling
Has featureRecommendation Engine
Has featureAutomated Email Responses
Has featureBuilding and Personalizing Emails
Has featureSending Outbound Emails
Has featureManage Email Deliverability
Has featureMobile Optimized
Has featureLanding Pages and Forms
Has featureSearch Tracking and Optimization
Has featureCRM Lead Integration
Has featureAutomated Alerts and Tasks
Has featureOnline Behavior Tracking
Has featureSegmentation
Has featureMarketing Lead Database
Has featureBudgeting
Has featureProgram Management
Has featureSocial Ads
Has featureSocial Sharing
Has featureSocial Campaigns
Has featureSocial Engagement
Has featureBasic Reporting
Has featureRevenue Analytics
Has featureROI Analytics
Has featureWeb Analytics
Has featureSandbox / Test Environments
Has featureCustomization
Has featureWorkflow Capability
Has featureUser, Role, and Access Management
Has featureInternationalization
Has featurePerformance and Reliability
Has featureData Import & Export Tools
Has featureIntegration APIs
Has featureBreadth of Partner Applications
Has featureOmni‑Channel Orchestration
Has featureWeb Optimization Platform
Has featureProduct Recommendations
Has featureReal-Time Customer Predictions
Has featureMobile Push
Has featureIn‑app Messaging
Has featureWeb Push
Has featureSMS (Text) Marketing
Has featureIntegrations & Webhooks
Has featureRetargeting
Has featureEmail Marketing

Exponea Screenshots

Exponea Videos (2)

Exponea Downloadables

Exponea Integrations

Mailchimp, Shopify, Facebook for Business, Slack, PostgreSQL, MySQL, Zapier, BigQuery, Facebook Ads, Amazon Alexa

Exponea Competitors

Exponea Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
CDPCDP+AISingle Customer View, Real-Time Analytics, Advanced Segmentation, Predictive Insights, Retargeting Audiences, Integrations
CampaignsCDP+AI+MASingle Customer View, Real-Time Analytics, Omni-Channel Execution, Behavioral Triggering, Advanced Personalization, Predictive Campaigns
CDXPCDP+AI+MA+CROSingle Customer View, Real-Time Analytics, Omni-Channel Execution, Web Optimization, Multivariate Testing, Artificial Intelligence

Exponea pricing is quote-based.

Exponea Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
36%
Mid-Size Companies (51-500 employees)
48%
Enterprises (> 500 employees)
16%

Exponea Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar
Forum/Community

Exponea Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:US, UK, EMEA, CIS, CEE
Supported Languages: English, German, Russian

Frequently Asked Questions

What is Exponea's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Exponea?

The most common users of Exponea are Small Businesses from the Marketing & Advertising industry.